Cuttlebrook Hall

1 Stock Road, Eastern Bypass, Thame OX9 3FU
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9.9 36 Reviews
  • Cuttlebrook Hall, Thame
Cuttlebrook Hall care home in Thame offers a comprehensive range of high-quality care services for older people, all in a luxurious, purpose-built setting. The experienced and passionate team provides residential, dementia, and respite care with every resident receiving care that's personalised to their needs and wishes.

The team’s ethos of care is focused on supporting residents to enjoy a superb quality of life, with fulfilling experiences every day. Cuttlebrook Hall care home features a café, pub, hair and beauty room, cinema and landscaped gardens. Every bedroom has an en-suite wet room - ground floor rooms even have their own patio and garden access. Ask about the luxurious Serenity beds, the plush new queen-size adjustable beds for added style and comfort.

They pride themselves on the transparency of their care quality and fee information - ensuring you can trust them to care from that very first step.

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Care Provided by Cuttlebrook Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alana Corr (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023

Funding & Fees Guide for Cuttlebrook Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
  • (these prices are only a guideline, please contact Cuttlebrook Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cuttlebrook Hall Reviews (36)

Total of 36, showing 1-20
9.9

Cuttlebrook Hall has a Review Score of 9.9 (9.872) out of 10, based on 36 reviews in the last 2 years. Over all time Cuttlebrook Hall has 36 reviews.

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Review from E M (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum took unwell following a fall but the staff were kind and attentive over the following days, seeking further professional help as appropriate and keeping me fully informed. I live in Scotland, so the regular updates by one particular member of staff was greatly appreciated and reassuring.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experience. We're glad to hear that we have been helpful in such a difficult time.


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Review from Stephen W (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed at Cuttlebrook Hall for six weeks convalescence following a hospital stay. The staff were all very kind and welcoming. They went to a lot of effort to encourage dad to socialise. Dad had some ongoing medical issues and the staff were very good at ensuring that dad had the right medical
support and regular visits from the GP. We live quite some distance away and it was very reassuring to know that dad was in such good hands. We particularly valued being able to speak to the senior staff whenever we wanted to.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

Thank you very much for taking the time to leave us your feedback about dad's experience at Cuttlebrook Hall Care Home - Care UK. It was a pleasure getting to know dad while he stayed with us.


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Review from Olivia N (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Cuttlebrook Hall for four weeks and the staff have been amazing. Very welcoming and caring. They encourage my dad to socialise and he is settled now. The food is amazing and it is great that he is eating again and building his strength. Thank you to all.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your dad's experience at Cuttlebrook Hall. We're honoured to have Dad staying with us, and have really enjoyed getting to know him more as the weeks pass!


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Review from Christopher B (Respite Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just come home after a fortnight's convalescence at Cuttlebrook Hall following a period in hospital. My time at Cuttlebrook was just the transition between hospital and home that I needed. I was very well looked after.
My room was excellent. The caring staff were top notch, professional and
friendly. There was a very good atmosphere among staff and between staff and residents. The team leaders and senior staff were very good and everyone went out of their way to be helpful. Food was excellent and tasty.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experience with us. It was a pleasure to support you and help you with your transition back home.


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Review from Jenny R (Wife of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only criticism I have is with laundry - taken for washing, never to be seen again! Most male residents wear trousers not jeans but come back from laundry with no crease down centre of legs, but like jeans. This is not rocket science and is important to the elderly to look presentable. My husband
has 8 pairs of underpants missing and pyjamas, shirts, pullovers - what happens to them?

Reply from Samantha Debenham, Reviews Team at Cuttlebrook Hall

Thank you for taking the time to leave feedback for Cuttlebrook Hall and rating your overall experience 5 stars. I am pleased to read you are happy with the care provided, lifestyle and food. We are sorry to hear your comments around the laundry, going forward please provide and feedback any concerns to the Home Manager so they can review and make improvements where needed. This can be done in care reviews or anytime, the Home Managers door is always open.


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Review from Jennifer T (Daughter of Resident) published on 11 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Cuttlebrook Hall at the beginning of December 2024. She settled into her lovely room with en-suite bathroom and patio very quickly and the staff have been amazing in helping her smoothly navigate what is a huge transition. The staff have also been really supportive to our family
during this change.
My mother enjoys the variety of home cooked food provided, and various members of the family have enjoyed being able to have lunch with her, as well as popping in for a coffee or hot chocolate and a wonderful offering of cakes and biscuits. She particularly loves being visited by our golden retriever, who is always welcome too. Mum is really enjoying having company and a wide range of activities available.
I was dreading the stage when my mother would need to move into a care home but she is happier than I have seen her for quite a while and I can relax in the knowledge that she is safe and happy with a wide range of stimulating activities to engage with.

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experience. It's wonderful to hear how mum has settled in so well, along with the trust in the care and support that mum is receiving. We're honored to be part of mum's journey, and to have mum stay with us.


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Review from T M (Daughter-in-law of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The respite care the whole team at Cuttlebrook Hall have to my mother in law was excellent, friendly, inclusive and very caring. I would high recommend Cuttlebrook Hall for a home from home feel and care.

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you for taking the time to leave us a review and provide us with this lovely feedback. We're pleased to hear that you, and your mother-in-law had a pleasant experience with us at Cuttlebrook Hall.


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Review from Bob H (Son-in-law of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Accompanied family member before her 2-week stay for respite. Could not believe the quality of the surroundings and facilities. On collecting my mother in law, I was touched by the genuine bond that had been forged with the staff in such a short space of time.

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Review from Sue R (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very reluctant to go into a care home, but once we arrived with her for a 2 week respite, she was very happy with her surroundings. The staff were wonderful and caring which made her stay very happy for her.

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Review from S H (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk through the door at Cuttlebrook Hall, you can feel the warmth and care immediately. My father had a short illness recently and we decided he needed some respite care. From the moment he arrived, he was well taken care of with all his needs met, from medication to dietary needs. Once
he was feeling better, we decided he couldn't live on his own anymore and he became a permanent resident at the home. He is thriving there and enjoys his days going to the cafe which offers a good selection of drinks and cakes which are made fresh at the home. Dad has always been social and he does like chatting to the residents in the cafe or when having his lunch/dinner in the dining rooms. The home also has a fantastic cinema room and Dad will often go and watch a film that is on offer. They also have a minibus to take residents out on trips, Dad particularly likes going to the market. All the staff are welcoming and warm and nothing is too much trouble.

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Review from A H (Granddaughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful to Cuttlebrook for bringing the best out of my grandad and caring for him. The whole family has felt happier knowing he is cared for and all his needs are met and more.
He loves the home, more than he thought he would!

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Review from S P (Son of Resident) published on 7 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great experience from start to finish. Respite care was received for two weeks. The onboarding process was thorough. The building and facilities are first-class. The staff are attentive and caring and all contributed towards, making it an enjoyable stay. I would not hesitate to use this home for long-term
care in the future if required. It's not cheap but you get what you pay for. Thanks to all staff involved, the carers, cooks cleaners, and management you did a good job.

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Review from G P (Son of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cuttlebrook Hall is a welcoming residential home, ideal for respite care. The staff are attentive and provide a range of engaging activities.

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Review from Jeannette M (Sister of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently visited my sister at Cuttlebrook Care Home, where she has been residing since her diagnosis of vascular dementia. I was pleasantly surprised by the positive changes I noticed in her well-being during my visit. It was evident that she was doing much better under the care of the home. One
of the most notable improvements was in her eating habits. I was glad to see that she was eating better. The staff at Cuttlebrook Care Home seemed to be providing excellent support tailored to her needs, which was reassuring for me as a family member. The atmosphere at the care home was lovely, friendly, and warm. The staff members were not only professional but also kind and caring, creating a positive environment It was evident that they genuinely cared about the well-being of my sister.
Overall, my experience at Cuttlebrook Care Home was extremely positive. I would highly recommend Cuttlebrook Care Home to anyone looking for a caring and supportive environment for their loved ones.

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Review from M F (Wife of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Cuttlebrook Hall looks as good as a five-star hotel. The staff that I did meet and speak to were all very nice. In my honest opinion, I am very disappointed with my husband's two-week respite stay there. He has Alzheimer's and can probably be a bit difficult at times but I feel he was not cared for
as well as he should have been. Rightly or wrongly I assumed all the staff would be trained to deal with and look after people with Alzheimer's/dementia. When he was assessed prior to admission to Cuttlebrook Hall I did inform the assessor of problems he may have. I put name labels on his clothes but he came home in jogging bottoms that were not his. When he went into Cuttlebrook Hall he had two jogging bottoms and one pair of trousers which were not returned with his belongings and his wallet. One of his prescription medicines was not returned and had not been given to him during his stay! It was left to me to return to collect these items.

Reply from Samantha Debenham, Reviews Team at Cuttlebrook Hall

Thank you for your feedback. We are pleased to read your positive comments about our facilities and friendly staff but sorry to hear your husbands stay did not meet your expectations. We would like to assure you that every colleague receives expert dementia training to ensure our team delivers high-quality care every day. As part of our admission process, we conduct a pre-assessment to learn about the resident's needs and lifestyle, to ensure we can meet their needs. Unfortunately, the level of support your husband required during his stay was higher than anticipated from the information we were provided during the pre-assessment. Cuttlebrook Hall provides residential and specialist dementia care, but regrettably, we cannot offer nursing care. Regarding the medication, we are only able to administer medication which is provided by the Doctor. If you wish to discuss this matter further, the manager's door is always open.


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Review from D T (Wife of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Cuttlebrook Hall for 6 weeks of respite. He was extremely well looked after, the staff were lovely to him and his visitors. It is a wonderful clean and homely place to be with lots of activities going on. I would happily send him back there for respite again. I would highly recommend
Cuttlebrook Hall.

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Review from J B (Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very safe here at Cuttlebrook.

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Review from Diane H (Daughter of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities. Beautiful decor. Varied activities and entertainment laid on. I (daughter) recently joined an arts and crafts session along with mum. Staff are caring and always helpful, even checking from time to time how I (daughter) am feeling.
When a particular passion of Mum's was discovered
staff arranged an outing specifically tailored to her, which she really enjoyed. One observation is that laundry sometimes takes a while to be returned but this is a minor point. The only other concern is that the recruitment of care staff keeps pace with the increase in resident numbers.

Reply from Samantha Debenham, Reviews Team at Cuttlebrook Hall

Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you and your mum have been enjoying everything Cuttlebrook Hall has to offer. Your feedback about the laundry service and the recruitment of care staff is duly noted, we want to reassure you that our staffing levels are at the required level, and as we continue to grow, we continue to review this to ensure residents are safe and well cared for.


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Review from Pauline B (Wife of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at Cuttlebrook Hall is like walking into a hotel, so welcoming and friendly. All the staff are marvelous, they are kind, caring, and supportive and always go about their work with a smile. I had no concerns with leaving my husband in their capable hands for respite care. They made me
so welcome on every visit. The rooms are fantastic, and modern and have amazing facilities. All my family were made very welcome too, and the grandchildren loved to visit and see the staff and residents. Thank you so much to the entire team.

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Review from R B (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home in March and has settled in well, everyone on the team is fantastic and encourages her to socialise and take part in the many activities, they also make the families feel very welcome. The rooms are lovely and have access to the courtyard and are always kept clean. The coffee
shop area is nice with lots of lovely treats. All in all, I couldn’t have asked for a nicer place for Mum. Well done to the whole team for making it such a warm and happy place.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Cuttlebrook Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Cuttlebrook Hall is calculated as follows: ( (370 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 421 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuttlebrook Hall is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

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Meet the Team (1)

Alana

Alana Corr

Job Title: Home Manager

Joined: 2024

I joined Care UK in May 2021 because I love their passion for residents and the training and support staff are provided.


I have management experience in both residential and nursing homes.


As a manager you need to be caring, have a great amount of patience and resilience to any obstacles that come up. It is important to have good communication with your team and show compassion to the people we provide care for.


My favourite part of each day is in the afternoon when everyone is calm and relaxed and I can take time to chat to residents and ask about their day.


Frequently Asked Questions about Cuttlebrook Hall

What types of Care is Cuttlebrook Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cuttlebrook Hall provide?

Palliative Care & Physiotherapy are other types of care provided.

How many Rooms does Cuttlebrook Hall have?

There are 68 Single Rooms.

What are the Facilities & Services at Cuttlebrook Hall?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cuttlebrook Hall to the centre of Thame?

1.0 mile(s) as the crow flies, distance by road may be significantly further.