Cuttlebrook Hall

1 Stock Road, Eastern Bypass, Thame OX9 3FU
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9.9 36 Reviews
  • Cuttlebrook Hall, Thame
Cuttlebrook Hall care home in Thame offers a comprehensive range of high-quality care services for older people, all in a luxurious, purpose-built setting. The experienced and passionate team provides residential, dementia, and respite care with every resident receiving care that's personalised to their needs and wishes.

The team’s ethos of care is focused on supporting residents to enjoy a superb quality of life, with fulfilling experiences every day. Cuttlebrook Hall care home features a café, pub, hair and beauty room, cinema and landscaped gardens. Every bedroom has an en-suite wet room - ground floor rooms even have their own patio and garden access. Ask about the luxurious Serenity beds, the plush new queen-size adjustable beds for added style and comfort.

They pride themselves on the transparency of their care quality and fee information - ensuring you can trust them to care from that very first step.

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Care Provided by Cuttlebrook Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alana Corr (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023

Funding & Fees Guide for Cuttlebrook Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
  • (these prices are only a guideline, please contact Cuttlebrook Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cuttlebrook Hall Reviews (36)

Total of 36, showing 21-36
9.9

Cuttlebrook Hall has a Review Score of 9.9 (9.872) out of 10, based on 36 reviews in the last 2 years. Over all time Cuttlebrook Hall has 36 reviews.

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Review from Lynn S (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy my mother is staying in this care home and so is my mother. The staff have been very helpful and are looking after my mother very well.

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Review from A D (Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is just what I used in my present state of health. The meals are adequate and well-balanced. My room is comfortable and well-organised. All in all, my needs are well-kept.

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Review from Madeleine S (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like my bedroom. I enjoy the activities.

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Review from J L (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay has been satisfactory. I have enjoyed my stay here.

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Review from M R (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew from day one of my residence that this was a great community and I would be glad to join it.

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Review from M M (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the home is very impressive. I have enjoyed my stay. The food is very good. I enjoy the activities.

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Review from Jacky K (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had respite care at Cuttlebrook Hall following a stay in hospital. It was just what she needed. Everyone was so kind and caring and many friendships were made. Mum extended her stay as she was enjoying her time at Cuttlebrrok Hall. She came home fully recuperated and back on her feet!

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Review from C W (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cuttlebrook Hall have been excellent at helping my mother settle in, and were extremely helpful when we asked to bring her admission forward. Everyone has been so kind and patient with her and also with us, sensitively recognising that the transition to residential care impacts the whole
family. I’m very reassured by the continued care my mother is receiving, in a safe, supportive and compassionate environment. All staff are always very welcoming and hospitable.
As you would expect with a new building which is not yet at full capacity, the facilities are in perfect condition and the furniture and decoration give a feeling of luxury.

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Review from D F (Resident) assisted by family/friend published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the care home for 1 week and find nothing wrong, I have dementia.

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Review from J M (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 1 week the only thing that I would comment on is the single beds feel they could be three-quarters, other than that - food hygiene and staff are very nice.

Reply from Samantha Debenham, Reviews Team at Cuttlebrook Hall

Thank you so much for rating Cuttlebrook Hall 5 stars and your lovely comments about our team, in regard to the size of our beds, we do have a small number of three-quarter beds, the home manager will be in touch to discuss the options of a bigger bed.


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Review from Cathy R (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was staying for 2 weeks of respite care and was very worried and anxious about his stay, having had a previous bad experience in a care home.
All the staff have made this stay a much more positive experience and worked really hard in the first few days where my dad was pretty stubborn and
determined not to like his time there! It ended up with him enjoying a wonderful carol concert and singing his heart out!
Unfortunately, Dad became unwell during his stay and had a trip to hospital, his time was due to finish but he needed to stay a bit longer and the staff went out of their way to sort this for us. Communication between the home and myself was excellent.
The care he received was excellent and he was encouraged to join activities he wouldn't normally have done. The food, surroundings and welcoming atmosphere made it a pleasure to go and visit him.

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Review from Bill R (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, very welcoming, helpful and friendly professional staff.
Whatever your needs are they will try and accommodate.
Professionalism shows because they care about the finer elements of each individual's personal support.

Reply from Hannah Atherley, Reviews Team at Cuttlebrook Hall

Hi Bill, thank you so much for your glowing review, we really appreciate it.


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Review from B B (Friend of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend who is a resident. I was very impressed with everything.

Reply from Hannah Atherley, Reviews Team at Cuttlebrook Hall

Hi, thank you very much for taking the time to leave us feedback about your experience. At Cuttlebrook Hall, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Stehen B (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I arranged to visit Cuttlebrook Hall and the staff could not have be more welcoming and helpful. We were shown around the facilities, shown the styles of room, and meet current residents. The brochures we took away were also helpful. Particularly the summary sheets. Having decided that
he wanted to leave his independent living in his own home, my father was keen to move quickly and not sit in limbo. Cuttlebrook Hall facilitated his quick admission and one staff member in particular spent one on one time helping my father right from day one. It is a very big change for my father. He is settling in and when I phone him I get a consistent 'the staff are lovely and the food is lovely'. He loves his food, and also the doggie visitors. I had to leave him to return to my home in Ireland. My calls since with the management have been both constructive and very caring. All the staff I met, from the youngest to the oldest, were kind and caring. Cuttlebrook Hall has given me peace of mind.

Reply from Reviews Team, Reviews Team at Cuttlebrook Hall

Hi Stephen, thank you so much for your lovely review, we are so happy to hear you are happy with the care and lifestyle on offer and that you now have peace of mind.


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Review from Abigail K (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Cuttlebrook Hall to such a friendly, warm and welcoming group of staff, which was simply wonderful.
The care my mum has received has been absolutely first rate from carers, activity coordinators, chefs, housekeeping and administrative staff.
No matter what anyone’s role, it would
appear at Cuttlebrook Hall that everyone pulls together to include the residents and help in any way they can.
The building and facilities are lovely and I feel so much less anxious myself, knowing that my mum is safe and being well looked after by such a kind and caring group of people.
Visitors are welcomed any time and the staff make a great effort to get to know us also! As well as always being on hand to discuss anything as and when the need arises.
All in all, Cuttlebrook Hall is proving to be a great success and I hope that it takes off and that they continue to provide the care and atmosphere that they are achieving so far.
Thank you all at Cuttlebrook Hall.

Reply from Reviews Team, Reviews Team at Cuttlebrook Hall

Hi, thank you for rating Cuttlebrook five stars and for your kind words.


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Review from Isabelle W (Daughter-in-law of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was one of the first residents admitted to the home. From our first contact to the present, all the staff have been so friendly and helpful. Nothing is too much trouble. Already there are activities in the home and I am sure that as more residents arrive the programme will increase.
There is always fresh cakes tea/coffee available in the cafe in the reception area. The weather has not been great but every resident on the ground floor has their own patio with furniture which my mother-in-law will love in the spring. My mother-in-law was admitted for a month's respite but within 10 days has decided to make Cuttlebrook her permanent home.

Reply from Reviews Team, Reviews Team at Cuttlebrook Hall

Hi Isabelle, thank you very much for taking the time to leave us feedback about your experience. We are delighted that your mother-in-law decided to make Cuttlebrook Hall her permanent home.


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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Cuttlebrook Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Cuttlebrook Hall is calculated as follows: ( (370 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 421 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuttlebrook Hall is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Alana

Alana Corr

Job Title: Home Manager

Joined: 2024

I joined Care UK in May 2021 because I love their passion for residents and the training and support staff are provided.


I have management experience in both residential and nursing homes.


As a manager you need to be caring, have a great amount of patience and resilience to any obstacles that come up. It is important to have good communication with your team and show compassion to the people we provide care for.


My favourite part of each day is in the afternoon when everyone is calm and relaxed and I can take time to chat to residents and ask about their day.