Adel Manor Care Centre

Manor Gardens, Otley Road, Leeds LS16 7FP
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9.5 37 Reviews
  • Adel Manor Care Centre, Leeds
Welcome to Adel Manor care home, located in the rural Adel, 5 miles from the city centre of Leeds. Adel Manor has 74 modern bedrooms fitted with en suite wet rooms and has been designed to follow all current CQC requirements. They are proud to provide the highest level of safety, care, and comfort for all residents, whether they require residential, nursing, or dementia care.

Adel Manor residents have access to communal lounges and restaurants on each floor and can enjoy a trip to the hairdresser or nail bar right here in Adel Manor care home. They believe in ensuring that each resident feels not just at home, but comfortable and independent in their own space. Adel Manor care centre uses soothing colour palettes, modern and clear signage, as well as carefully planned out floor layouts to ensure residents are safe and happy.

To support the wellbeing of residents at Adel Manor, the team provide various activities and events, these also help to maintain the good spirits, health and wellbeing of residents. Adel has a lot to offer, and they love being part of the community, residents can experience Victorian life at Abbey House Museum and have close access to the historic grounds of Harwood House. There is plenty of history for residents and their families to visit.

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Care Provided by Adel Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Marsha Tuffin (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 3

Funding & Fees Guide for Adel Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,700 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Adel Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, they encourage to avoid meal times if possible and after 8pm when residents may be relaxing in their nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Adel Manor Care Centre Reviews (37)

Total of 37, showing 21-37
9.5

Adel Manor Care Centre has a Review Score of 9.5 (9.506) out of 10, based on 28 reviews in the last 2 years. Over all time Adel Manor Care Centre has 37 reviews.

Overall Experience

  • 30
  • 4
  • 0
  • 0
  • 3

Date Published

37
14
23
28
9

Review from M O (Sister-in-law of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was well loved and cared for by the staff at Adel Manor. I found the staff amazing and very attentive to his needs. Unfortunately he passed last week. I was totally overwhelmed by the care he received in the last couple of days of his life, a couple of members of the staff came in
on their day off to see him... I will never forget that. Thank you to all and may you continue with your good work and hopefully many more will receive the care and quality that he received.

Reply from Marsha Tuffin, Home Manager at Adel Manor Care Centre

Thank you for taking the time to send a review; the team will be delighted with your comments.


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Review from Katie W (Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Adel Manor in February 2024. Having been in hospital and a recovery bed. Mum had bed sores and was generally in poor health. My Mum is 93 years old. We arranged a visit to view Adel Manor, and the staff were so helpful and friendly, that we immediately knew this was where we wanted Mum to
be. The rooms and dining room are beautiful. Mum arrived and was immediately made to feel welcome, her care has been so good her bedsores began to heal within four days. Mum looks so much better and is eating well. As a family, we feel happy Mum is safe, and well cared for in a warm, caring environment

Reply from Alexandra Fairhurst, Commissioning Manager at Adel Manor Care Centre

Thank you for your lovely feedback, I will ensure it is passed on to the team.


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Review from Jayne H (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased we got Mum into Adel Manor. She looks so much better after being discharged from elsewhere into a rehab facility where the care was questionable.
She is now well cared for, her pressure sores are healing, eating a little again, and is comfortable. The chef is very accommodating and the
menu is excellent and varied. The family have also been made welcome, and the family dog is already known and welcomed and loves to do the rounds to say hello to other residents. Staff are friendly and courteous and always have time for us. Plenty going on it seems for those that can or want to join in. Silent alarms too, which is a big thing!
Lovely interior, surroundings and outlook from the ground floor room looking onto the gardens.

Reply from Alexandra Fairhurst, Commissioning Manager at Adel Manor Care Centre

Thank you for your lovely feedback, I will ensure it is passed on to the team.


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Review from Katie S (Granddaughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was a temp resident after discharge from the hospital and required rehabilitation. The care my grandad received was exceptional to say he is very stubborn is an understatement but the care staff continuously used all avenues available to meet his needs and although he was extremely non-compliant
they never gave up on him. Couldn’t thank the staff enough for everything they did and continue to do daily for others. The home was always clean and the atmosphere was always happy and welcoming.

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Review from Ronald W (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted as a temporary resident. On discharge from the hospital after fracturing her hip in August. This was a very stressful time for all the family but we were delighted with how warm and welcoming all the staff were. They displayed kindness at all times and their professional approach
to all the tasks should be highly commended. We thank you for all the work you put into looking after my mother. It was a pleasure to have her spend time with you.

Reply from Lynette Leahy, Home Manager at Adel Manor Care Centre

Thank you very much for the lovely feedback. We are so pleased you had such a positive experience at Adel Manor. All feedback is greatly appreciated to aid us in continuous growth and improvement and lovely feedback is invaluable for our team knowing that what they do is acknowledged and appreciated.


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Review from Sue E (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Adel Manor is exemplary. I am particularly impressed with the monitoring in the rooms and the way the staff record everything so there is a contemporaneous electronic record of all care needs of all residents. The facilities are lovely. I visit my mother most days; she is completely dependent and bed-bound
and gets superb care. In all the times I have visited, I have never heard any resident call for a member of staff, as the residents are checked on very frequently. The residents are all happy and friendly, and there is a real sense of community. All the staff, without exception, could not be kinder and really make an effort. I am utterly delighted Mum has been lucky enough to come to Adel Manor and would heartily recommend it.

Reply from Alexandra Fairhurst, Commissioning Manager at Adel Manor Care Centre

Thank you for taking the time to send a review; the team will be delighted with your comments.


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Review from T B (Niece of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could submit a less score I would!
The overall appearance of the home is decorated lovely and in a pleasing setting.
Rooms not clean. 2 weeks the same piece of rubbish on the floor. We left it to monitor how long before it would be cleaned until we eventually asked for a full clean.
Health
carers are good once they’ve put their phones away and taken notice of buzzers.
Nursing care is appalling. They are not interested and rude manner.
Developed pressure sores within a couple of weeks of stay. Dangerously overmedicated on 2 separate occasions with 2 different drugs.
Complained and was advised would be rung back with answers within 48 hours. This was in April 2023. Still waiting in August!
Relative was unwell because of over-medication and the nurse refused to contact the doctor!
The ambulance was called in the end due to our persistence.
Relative spent the next 3 weeks recovering.
Now being dealt with by CQC and safeguarding independently at the recommendation of the hospital and ambulance crew.

Reply from Dawn Collett, Commissioning Director at Adel Manor Care Centre

I am sincerely sorry you feel this way and feel so negatively about your experience. Our aim is to provide the best possible care to all residents we support. The team are available to deal with any concerns that are brought to their attention immediately. A recent routine, external inspection from Infection Prevention and Control, awarded a score of 97.7%, during this inspection the whole home was checked including resident’s bedrooms. All staff carry mobile devises whilst on shift, these are used for our electronic care planning and daily note systems. I can understand how these devices may be mistaken for personal mobile phones and apologise if you though this to be the case. We are not aware of any outstanding complaint or safeguarding, however, if you have an outstanding issue the manager will be happy to discuss this with you. Once again we are sorry your experience did not meet your expectations and given the chance we would like to discuss and address this with you in person.


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Review from A E (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I only gave 1 star for the overall rating as I cannot give any less! My dad has not been treated with dignity since he arrived from the hospital. His room is consistently filthy and his bathroom doesn't get cleaned often enough! I clean it most weeks! His bin regularly needs emptying. His bedding doesn't
get changed enough! The management has no interest in his safety or his needs. Described NHS patients as a drain on resources, taking away from "Normal" residents. Said they can't meet his needs and wouldn't have taken him in if they knew he wasn't going home and was going to need full-time care! So glad the care assistants work as hard as they do, they really should get paid more. Can't wait to move him! It is claimed my dad joins in all activities, well they don't take place on his floor, so I know this isn't true! I just wish my dad was treated with respect and dignity by all at Adel Manor.

Reply from Dawn Collett, Commissioning Director at Adel Manor Care Centre

I am sincerely sorry you feel this way and feel so negatively about your experience. Our aim is to provide the best possible care to all residents we support. At the home we do have a contract with the NHS to support residents who are medically fit to leave hospital but require further rehabilitation. Staff work in conjunction with the NHS therapy team and residents are cared for in the same manner as those who live in the home permanently. I am sorry if your perception has been that this is not the case. The home has recently had a routine, external inspection from Infection Prevention and Control (IPC), the home was awarded a score of 97.7%, during this inspection the whole home is inspected including resident’s bedrooms, cleaning schedules are also reviewed. Once again I am sorry your experience is not meeting your expectations and if you would like to bring your concerns to the attention of the home we will be happy to discuss these with you.


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Review from A W (Husband of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our first contact we have always been treated with respect and kindness, nothing has ever been too much and I am made to feel more that welcome whenever I visit. The staff are dedicated helpful and kind to all my wife needs. The place is clean and impressive making it very comfortable and relaxing.
We as a family could not wish for better and pass our thanks to you all.

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Review from Tony M (Son of Resident) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Very attentive service from the minute you walk through the door. The facility is exceptional.

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Review from Alison T (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves it here. She arrived in July and has been happy and active ever since. She describes everyone as her friends. She enjoys the food and all the activities/events that go on each day. I'm pleased that the minibus is now available for trips. There is always a warm welcome for me when I arrive
for a visit for residents and family meetings each month that I can go to (Covid allowing). I find it reassuring that I have to sign in/out, wear a face mask in communal areas, and record my temperature when I arrive. The place is always spotless and cheerfully decorated. Mum has brought in her own pictures for her room walls, and with her view over the garden, it is a really cheerful spot. The staff are always helpful and put phone calls through to/from Mum when we ring (she can't use a mobile phone).

Reply from Alexandra Fairhurst, Commissioning Manager at Adel Manor Care Centre

Thank you for taking the time to send a review; the team will be delighted with your comments.


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Review from Philip J (Friend of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Adel Manor Care Centre have really gone 'above and beyond' to make sure that my friend has settled into her new home. Every member of staff shows kindness, support and care to make sure my friend is well looked after. There are lots of activities to partake in if you wish.

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Review from John H (Son of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place with great people. Nice to see activities on during the day for residents. Have facilities for residents if they wish to have a hot meal later than some, 4.45 pm is too early for some residents to eat.

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Review from C W (Wife of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Staff very kind and caring, nothing is too much trouble. Food and menus very good. Everywhere is clean and kept up too. My husband has been there a month and I can't praise them enough.

Reply from Judith Scurr, Manager at Adel Manor Care Centre

Thank you so much for your lovely review, it's a pleasure to look after your husband and all our residents.


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Review from Martin H (Husband of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very nice and look after the patients well and their welfare. The only thing I have experienced is the lunch and evening meal especially served at 4.45 pm is far too early and they all say 6 pm would be a nice time.

Reply from Judith Scurr, Manager at Adel Manor Care Centre

Thank you for your lovely review, tea is generally served between 5pm and 5.30pm however food is readily available 24 hours a day for all our residents.


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Review from C S (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just spent a week at Adel Manor for respite. My contact with the care centre from looking around to a home assessment visit has been without fault. The staff are professional, kind, helpful and a pleasure to deal with. I have felt at all times that my mum's safety and care has been their
priority. Mum was welcomed in with warmth and care, with an attention to detail that left me feeling confident about her stay. I collected Mum today and she has had a thoroughly enjoyable week! Many thanks.

Reply from Judith Scurr, Manager at Adel Manor Care Centre

Thank you for your kind words, it was a pleasure looking after Mum and we look forward to welcoming her back soon.


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Review from Barnaby H (Son of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently put our mum in Adel Manor and have been absolutely delighted with every aspect from our first pre-visit through with their help in transfer from hospital and now with the amazing care they are providing my mum. She was reluctant to go into a care home but from the minute she arrived, she's
been so well looked after and very happy. The home is visually very impressive but the team are what really makes the difference. Really can't fault them and feel so lucky and relieved to have found this wonderful place to keep my mum safe and happy. It is quite expensive but in this case, you definitely get what you pay for.

Reply from Dawn Collett, Commissioning Director at Adel Manor Care Centre

Thank you for taking the time to write the home's very first review. I will pass your lovely comments on to the team.


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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Adel Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Adel Manor Care Centre is calculated as follows: ( (257 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (25 Very Poors x 1) ) ÷ 328 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Adel Manor Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Marsha

Marsha Tuffin

Job Title: Home Manager

Joined: 2024

I’ve worked in residential Care since I was 18 years old and never looked back, becoming a Home Manager in my early twenties in Cambridge where I became particularly interested in Dementia Care. Today I now Live in Leeds overseeing the day-to-day running of Adel Manor Care Centre. Leading and managing staff so they can perform their roles to the best of their ability, ensuring that they have the skills to care for all older people within the home, and ensuring that dignity and respect are paramount. Enabling people to live a fulfilling life whilst living at Adel Manor, empowering well-being and that all older people have a voice and a role to play out in Adel Manor. I hold a BSc in Dementia Studies. Training and mentoring people in dementia care is my speciality and my passion. I‘ve enjoyed several roles in my career, including a National Dementia Role and a Home Manager, I have been fortunate to work with inspirational professionals throughout. But my greatest pleasure and privilege remains meeting the wonderful and interesting people who’ve resided in the homes over the years. The foundation of my management style is to be open and honest; that applies at all levels from the staff team, senior management and of course, the residents around whom all our efforts should be centred. This of course extends to friends and family too, to create a holistic and relational model of care.


In my spare time, I love spending quality time with my family and relaxing. I live in Leeds with my partner and two aged Chihuahuas. I’m mum to a grown-up daughter and her little boy, our grandson Oscar, the apple of my eye who is five years old. I’m happy now to be settled in Yorkshire which is a lovely place to live with lots to discover and enjoy locally and farther afield. It’s a great place full of great people.


Keegan

Keegan Hutchinson

Job Title: Deputy Manager

Joined: 2024

My background is as a registered Pharmacy Technician and have worked in the pharmacy profession for 14 years. I have worked in a variety of settings including community pharmacies, and acute and mental health hospitals and for the last 5 years, I have supported care homes with the safe management of medication. I have a passion for improving standards of care within care home settings and have supported a variety of care homes across Leeds to develop robust procedures with a focus on medicine safety. Working in a care home is incredibly rewarding, primarily because of the residents themselves. Each day, I am inspired by their resilience, warmth, and unique personalities. Building meaningful relationships with residents and witnessing the joy and gratitude they express, even in the face of challenges, makes every moment worthwhile.


I’m originally from Doncaster but have lived in Leeds for the last 4 years. I’m a dog dad to 2 high-energy dogs who keep me very busy!


Matthew

Matthew Bee

Job Title: Head of Care

I moved to Leeds in 2021 where I found a job as a Care Assistant which I loved. I heard about Adel Manor when it first opened in 2022 and within 3 months later I was promoted to a Team Leader. A year later I was promoted again to Head Of Care. I am passionate about my role and strive to ensure we are providing the best care whilst uplifting both residents and staff.


Corina

Corina Davison

Job Title: Wellbeing Coordinator

Joined: 2022

My name is Corina Davison, and I am employed as the well-being coordinator at Adel Manor. I have worked in Health Care for over 20 years and in a variety of roles. I now work in well-being, as I get to work closely with the residents to provide meaningful activities and social stimulation, whilst making new memories and helping them to reminisce on old ones. I enjoy my job a great deal as I look forward to making a lasting impact on the lives of others, whilst simulating their mind, body, and soul. If I can make just one person smile each day, then I can rest at night happy.