have no hesitation in recommending Lovell Place to those who are looking for a care home
D T (Son-in-law of Resident)
All the staff at all levels genuinely care about me and have supported all aspects of my well-being.
J K (Respite Resident)
Every little thing has been taken care of by the home, we couldn't have chosen a better place.
Helen H (Daughter-in-law of Resident)
Please note that all fees are dependency led and are confirmed after a pre-admission assessment has been carried out.
Visitors welcome anytime at Lovell Place.
Private car park for visitors.
Lovell Place Care Home has a Review Score of 9.9 (9.867) out of 10, based on 32 reviews in the last 2 years. Over all time Lovell Place Care Home has 35 reviews.
Review from J B (Daughter-in-law of Resident) published on 8 April 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for your wonderful review which will be shared with all the Team at Lovell Place. Your father-in-law has really embraced his new life with us at Lovell Place. He loves his food and it is lovely to see him enjoying his cooked breakfast each day and chatting with his friends which he has made since being with us. His wellbeing has greatly improved in the short space of time he has been with us and we are hoping now the Spring is here he will enjoy more trips out on the minibus and spending time in the gardens. To receive a 5 star review is so rewarding to everyone at Lovell Place and greatly appreciated.
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Review from A B (Son of Resident) published on 4 April 2025
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5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for your wonderful review. All the team at Lovell Place always go the extra mile to ensure our residents are happy and well cared for. I know when your father arrived with us a few months ago on a respite stay it was going to take time for him to embrace his new surroundings and life in our home and we are so pleased that he has now become a permanent resident and is enjoying the next chapter in his life with us.I am so pleased that dad went on one of our trips to the Great Western Train Museum recently as we know he has a passion for steam trains and this truly made his day very special. Thank you for taking the time to write your review which will be shared with all the team at Lovell Place.
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Review from F T (Daughter of Resident) published on 1 April 2025
Submitted via Postal Card •
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5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
What a lovely review to read. We know it was a difficult transition for mom moving to Lovell Place with English not being her first language. Providing us with mom's life history, and supporting us in the best ways of communicating with mom, she continues to embrace life at our home, participating in new activities and making friends. As we know it is very important for all residents to continue with their hobbies and it is great to see that mom is continuing to play games with her friends from the local community.Thank you for taking the time to complete the review always wonderful to read a 5 star review, I will ensure it is shared with the team at Lovell Place.
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Review from J W (Son of Resident) published on 18 March 2025
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Overall Experience
4.0 out of 5
Reply from Sarah Jacka, Client Relations Manger at Lovell Place Care Home
Thank you for completing the review on our care home, it is always lovely to read such positive reviews. It was lovely to see mum this week enjoying her time in the Bistro listening to the 'Hearing Dogs for Deaf People' talk hosted by Graham Davies and meeting 'Gus' the Hearing Dog. I will share your review with all the Team at Lovell Place and thank you once again for taking the time to submit your review.
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Review from Deborah C (Daughter of Resident) published on 7 March 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for your lovely words, we are so grateful for your kind testimony of Lovell. We really appreciate the feedback you have given - our team is committed to delivering the very best care experience for our residents. Mum has been with us for several months and I know it can be a difficult transition for some residents moving into care but she has been very positive since arriving with us initially on a respite stay and then deciding to stay with us permanently. She always looks forward to your visits and chatting with her friends which she has made since arriving with us. I will ensure that your review is shared with all the team at Lovell Place and thank you once again for taking the time to complete the review.
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Review from J W (Daughter of Resident) published on 18 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home
What a wonderful review to read. We have a great team at Lovell Place who always go above and beyond to ensure all of our residents who come for a short period of time and those who reside with us permanently are happy in our care and enjoy their time with us. It was a pleasure to have had your father live with us, he is greatly missed by the entire team and we miss your regular visits too. Thank you for taking the time to complete this review it means a lot to all of us at Lovell Place.
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Review from Jane S (Daughter of Resident) published on 3 February 2025
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5.0 out of 5
Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home
What a wonderful 5-star review to have received, we will ensure that the whole team at Lovell Place are made aware of this review. Your mother is a great character and always loves a chat with everyone each day, especially if its in the bistro with a cup of coffee. She enjoys singing in the recently formed 'Residents Choir' at Lovell Place and really loved singing the Christmas Carols in December. We all know that she loves her jewellery and clothes and looked beautiful at our 2nd Birthday Anniversary in January. Thank you for taking the time to submit the review we are truly grateful.
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Review from K S (Daughter of Resident) published on 29 January 2025
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5.0 out of 5
Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home
What a wonderful review to read. Your mother joined us only a few months ago and since residing at Lovell Place has embraced the activities and it was lovely to see her enjoying our second birthday celebrations in the Bistro last week, especially the birthday cake!! We always know that the transition into any care home can be difficult for some residents but your mother has just taken everything in her stride and it is wonderful to see. Your review will be shared with all the team and thank you once again for taking the time to submit a review.
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Review from T P (Resident) published on 24 January 2025
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5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for taking the time to complete a review on Lovell Place. You are a big part of our family and we really appreciate your help ensuring the potted plants are watered daily and for your gardening knowledge. We know that you also love the activities in the home and more recently the Virtual Reality bikes in the cinema which is held a few times a week. I believe that you have cycled many miles since we commenced with this activity in January! Your wonderful review will be shared with all the team and we would like to thank you again for completing the review.
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Review from Mark S (Son of Resident) published on 21 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home
Thank you for taking the time to complete a review on Lovell Place. We're truly grateful for your kind words about our team and the care we provide at our home, we will ensure your review is shared with the team. Your mother moved to Lovell Place after it opened in January 2023 and to have lived with us for 2 years she became a big part of our community and is missed by everyone. Thank you again for your thoughtful review, it means so much to us and we do hope that you will continue to stay in touch with us by popping in for coffee or coming along to one of our events, you the family are always welcome at anytime. See you soon.
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Review from M V (Resident) published on 9 December 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for your wonderful review, it was a pleasure to have had you stay with us and we have some great photographs of you taking part in various activities in the home and when you visited the garden centre with other residents from Lovell Place. You became a big part of our community whilst staying with us and are greatly missed by your friends at Lovell Place and the staff. We look forward to you coming to stay again and please know that you are always welcome to join us for any events in the home or just pop in for a coffee, cake and a chat. See you soon.
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Review from C D (Daughter of Resident) published on 13 November 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
What a lovely 5 star review to read, I will ensure that it shared with all the team at Lovell Place. I know it was a difficult decision for mum to come to us for a short respite stay but she soon settled in her new room and started to make friends. Mum has a great character and to see her enjoying various activities and spending time in the bistro area with your father when he visited was lovely to see. We do hope that mum and dad will visit again soon and they are always welcome to pop in for tea, coffee and attend any of events in the home. Thank you once again for taking the time to complete the review and we look forward to seeing you all soon.
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Review from W C (Daughter-in-law of Resident) published on 12 November 2024
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5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
What a wonderful review to read. The 'Pink Ladies Night' which you are referring to raised 1550 for 'Breast Cancer Now', it was a fantastic evening and I am so pleased that you and your mother-in-law enjoyed the evening. Your mother-in-law has been resident with us for a few months now and it is great to see her socialising, making new friends and enjoying her life at Lovell Place. We hope that you will be coming along to our Christmas Choral Evening at Lovell Place on 30 November 2024 where our Resident Choir will be performing. Thank you for taking the time to post a 5-star review it is greatly appreciated by everyone at Lovell Place.
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Review from J C (Son of Resident) published on 11 November 2024
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5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for your review it is a pleasure to have mum staying with us and to see her make new friends and enjoy the various activities, especially 'singing to remember' which we hold once a month is wonderful to see. I will ensure that all the team are made aware of the wonderful review you have provided and thank you once again for taking the time to do this.
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Review from D T (Son-in-law of Resident) published on 11 September 2024
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5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for taking the time to provide us with a 5-star review we will ensure that your review is shared with all the team at Lovell Place. It is a pleasure to have your relative staying with us. To see them enjoying the activities and making new friends over the past months since moving to Lovell Place is wonderful to see, they have become a bit part of our ever-growing family at Lovell Place.
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Review from N J (Daughter of Resident) published on 22 July 2024
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5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for your wonderful review we are always very grateful to those who take the time to complete a review of our home which will be shared with everyone here at Lovell Place. Your father has become a big part of our community here at Lovell Place and to see him enjoying the musical entertainment is such a joy, he likes to show his wonderful dance moves which bring smiles to everyone present. Thank you once again for completing the review.
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Review from J K (Respite Resident) assisted by family/friend published on 23 May 2024
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5.0 out of 5
Reply from Sarah Jacka, Customer Relations Manager at Lovell Place Care Home
Thank you for taking the time to complete your review at what we know was a difficult time for you when you first arrived with us. It was good to see how much you improved whilst you stayed with us and how you made new friends who we know would be delighted to see you again. We hope that you are settling well back at home and please don't hesitate to pop in and see us again for any events which you would like to attend or just to meet up with the other residents for a coffee/lunch etc. We look forward to seeing you again and thank you once again for taking the time to complete the review.
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Review from A K (Daughter of Resident) published on 20 May 2024
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5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for your review. It was a pleasure to have had your mother stay with us and it was wonderful to see how much she enjoyed her stay and improved with the additional physio. It is always wonderful to see new residents make friends and participate in the activities which I know Mum enjoyed. I will make sure that your review is passed on to the staff and we look forward to welcoming Mum again in the near future.
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Review from Pauline C (Cousin of Resident) published on 9 May 2024
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Overall Experience
5.0 out of 5
Reply from Daney Thomas, Registered Manager at Lovell Place Care Home
Thank you for your feedback. Glad to hear that you had a great experience. I will share this with the team
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Review from Sheila S (Respite Resident) published on 9 April 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home
Thank you for taking the time to complete a review of our care home. It was a pleasure to have had you stay with us at what we know was a difficult time for you. We are pleased that you enjoyed your stay with us and hope that you are now well on the road to a full recovery. Wishing you and your family all the best for the future, from all the team at Lovell Place.
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The Review Score of 9.9 (9.867) out of 10 for Lovell Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Lovell Place Care Home is calculated as follows: ( (338 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 384 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lovell Place Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Home Manager
Joined: 2022
Daney Thomas is the Home Manager at Lovell Place. As a General Nurse with over 23 years of experience, she has earned an NVQ 5 in Leadership and Management, as well as an MA in English Literature. Much of her career has been in the private sector, managing both residential and nursing homes. Daney has a proven record of transforming homes needing improvement, with notable success in raising CQC ratings. Before nursing, she worked in retail and ran a family business. Living in the Southwest of England, outside of work Daney has a love for baking, interior design, and dressmaking.
"Welcome to Lovell Place, our beautiful Charlton Hayes care home. My dedicated team prioritises holistic well-being, ensuring our residents enjoy each day to the fullest. The heartwarming community of Lovell Place feels less like a care home and more like coming back to family."
Job Title: Business Administrator
Business Admin for Lovell Place.
Job Title: Wellbeing & Lifestyle Lead
My name is Victoria & I am the Wellbeing & Lifestyle Coach here at Lovell Place.
Job Title: Customer Relations Manager
Joined: 2024
With over 19 years of experience in the elderly healthcare sector and a diverse background in HR, Marketing, and Sales, Sarah brings a wealth of knowledge and a compassionate approach to her role as Customer Relations Manager at Lovell Place. She is dedicated to supporting individuals and families every step of the way, from the initial enquiry to settling in and beyond, ensuring a smooth and reassuring transition. Outside of work, Sarah is a great music lover and enjoys concerts and the theatre. She plays the piano and loves to sing.
“In my role at Lovell Place, it’s my privilege to support families to find exceptional care. I'm here to assist and accompany you every step of the way. Lovell Place is a haven of unparalleled care and luxury. I warmly extend an invitation for you to visit and experience the distinct charm that sets Lovell Place apart.”
