Lovell Place Care Home

Sparrowbill Way, Patchway, Bristol BS34 5AU
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9.9 32 Reviews
  • Lovell Place Care Home, Bristol
Lovell Place Care Home is a state-of-the-art, purpose-built care home in Charlton Hayes, north of Bristol.

Within this luxury care home you will find all of the features and facilities you'd expect to find in a Hamberley Care Home, with an award-winning model of care.

Within Lovell Place you will find spacious en-suite bedrooms, as well as a number of suites available for residents who'd like a bit more private space. Each suite includes a high spec kitchenette, lounge diner and private patio.

Residents can also socialise in a number of communal areas, including a choice of lounges and dining rooms, and enjoy the facilities this home has to offer, such as the wellbeing and beauty salon, café, deluxe cinema and activity lounge, as well as the spacious balconies and beautifully landscaped gardens surrounding the home.

Lovell Place offers luxurious living, and an award-winning model of care - within this care home you will find the Homemakers of Hamberley. The Homemakers not only provide the highest quality of care, but they focus on the tiny details that make each day special for every resident, from always keeping things clean and tidy, to offering support with hobbies and interests, the Homemakers will ensure that Lovell Place is a luxury care home with a heart - book your visit to find out more.

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Care Provided by Lovell Place Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Daney Thomas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (62)
    • Couples/Companion Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for Lovell Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,545

  • Please note that all fees are dependency led and are confirmed after a pre-admission assessment has been carried out.
  • (these prices are only a guideline, please contact Lovell Place Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime at Lovell Place.


  • Parking

  • Private car park for visitors.


Lovell Place Care Home Reviews (32)

Total of 32, showing 21-32
9.9

Lovell Place Care Home has a Review Score of 9.9 (9.865) out of 10, based on 29 reviews in the last 2 years. Over all time Lovell Place Care Home has 32 reviews.

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Review from Selina A (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Lovell Place for 2 weeks respite to give my mum some time away.
Dad really benefitted from being around different people and having the opportunity to engage in different activities really helped with his engagement and dementia.
The staff were all very supportive of us as a family
as it was Dad's 1st time in care and we are looking at more respite for later this year.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for completing a review on Lovell Place. I am delighted that your father enjoyed his respite stay with us and that your mother had time to have a short respite break too. To know that he enjoyed the activities and socialisation is wonderful to hear and we look forward to when he visits us for another respite stay later in the year. I will ensure that the team at Lovell Place are aware of the review and thank you once again for taking the time to complete the review.


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Review from Helen H (Daughter-in-law of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were shown around Lovell Place and we were absolutely amazed, it's absolutely gorgeous, the rooms are very bright and airy, every room has its own bathroom and the spa bathroom is gorgeous. The staff are amazing, friendly and very helpful as we navigate this very difficult path. They cannot do enough
for us helping us at every turn, anything we need to know, they help us, it's not the position my father-in-law wants but he knows what he requires, we know he is safe and very well looked after, which has put our minds at rest. Every little thing has been taken care of by the home, we couldn't have chosen a better place. PS the cake in reception is divine! Thank you to all staff for the level of care you provide for our dad.

Reply from Sarah Jacka, Regional Community Relations Lead at Lovell Place Care Home

Thank you for taking the time to complete your review on Lovell Place. I know it has been a journey for all concerned in finding the right care home for Dad and I am delighted that he has settled in such a short space of time. I will ensure that all the teams at Lovell Place are aware of the wonderful review you have given, especially the chef as she does make exceedingly good cakes.
On behalf of all the team at Lovell Place thank you once again for taking the time to complete the review.


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Review from Enid K (Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very satisfied with the care I received in Lovell Place. There were just two concerns which I had - 1) the younger staff needed more training. All very pleasant and polite though. 2) I was in Lovell Place for two weeks, but my room wasn't cleaned at all. The bathroom was cleaned twice.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you for taking the time to write this review; it was a pleasure to have you join us for a short break at Lovell Place. We really appreciate the feedback you have given - our team is committed to delivering the very best care experience for our residents and families, and I hope we can resolve this for you - please do get in touch with us to discuss further.


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Review from Kevin M (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the quality of care my mother received in the four weeks of respite she spent in Lovell Place. This was an emergency placement, following her premature discharge from hospital, and the response from every member of staff was nothing short of outstanding, from the comprehensive
assessment by the medical staff of her care needs, which was organised on the very same day we contacted them, to the reception she received the next day from all the carers and managers when she was admitted. The proof of the effectiveness of my mum's care is that, within a matter of days, she moved from an anxious, confused, and disoriented patient to a happy, comfortable, and relaxed resident. I would recommend this care home without the slightest reservation.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you so much for your kind words about our home and staff here at Lovell Place. It was a pleasure to have your mum stay with us for respite. I am so pleased to hear that Mum felt happy and relaxed after being settled into the home in a matter of days. I will pass your feedback across to our team, thank you for your lovely words.


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Review from M W (Son of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really appreciates the care and attention that she has received since moving to Lovell Place Care Home. The staff have been very supportive throughout her stay and pay a lot of attention to detail, individual care and wellbeing. She is really enjoying the company of others and that of the loving
staff. Her health has improved massively due to the ongoing support of the professional staff at Lovell Place. She really enjoys the activities which have lifted her spirit to no end. We would like to say a big thank you to all for your care and attention.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you so much for your lovely feedback about our home Lovell Place. It is a pleasure to have your mum with us. I am so pleased to hear that the staff have been supportive throughout her stay and that Mum's health has improved since she has been at Lovell Place. I will pass your feedback on to our team, thank you for your kind words.


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Review from A L (Niece of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone at Lovell Place Care Home enough, from our first meeting to arrange a viewing, to the flexibility and understanding of providing online assessments and the devoted care and attention the staff give to those in their care. The love and attention that they provide are reflected
in the smiles of my aunt and her general health and well-being, which has definitely improved under their care due to the staff's attention to detail in looking after individual needs. I have been overwhelmed by how special the individual carers and nurses in this team are. They also care about the whole family and always greet me warmly as a member of their family. Thank you

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you so much for your lovely feedback about our home and staff here at Lovell Place. It is a pleasure to have your aunt with us. I am so pleased to hear that your aunts general health and well being has improved since being with us at Lovell Place. I will pass your feedback across to our team, thank you for your kind words.


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Review from Lisa B (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovell Place Care Home has been an absolute winner from the very beginning. Everything from the rooms, facilities, food and so on, together with the wonderful and caring staff, has made the experience for both my parents and us such a positive one. After living in their home for 66 years, moving into
a care environment was the unknown. However, Mum and Dad both agree they couldn't be in a better place and are very happy, as we all are, knowing how well they're being looked after.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you so much for your lovely feedback about our home here at Lovell Place. We are so pleased to hear that both Mum and Dad are happy in our home, it is a pleasure to have them with us. I will pass this feedback across to our team, thank you.


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Review from M P (Son-in-law of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I go to see my wife’s mother we are greeted with warm smiles from all staff, asking always if we need anything. The level of care and love given to their residents is outstanding. I would recommend this care home to anyone.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you very much for your feedback. I will share this with the team.


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Review from Elaine M (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were initially shown round Lovell Place Care Home we had a good feeling. Everything is absolutely beautiful; the balconies will be great for summer months. The staff, all of them, are absolutely excellent and my mum is getting the best care at Lovell. Cannot fault anything about it. Food looks
delicious. Highly recommend.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

We greatly appreciated your feedback. We can't wait for the warm weather to spend more time outside in the balconies to enjoy the beautiful sun


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Review from G W (Partner of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found anywhere better for my father when sadly he needed full time care. Completely exceeds all my expectations.
Everybody is so kind and caring to myself and my partner. I am so happy for Lovell Place Care Home to be his forever home.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you for your thoughtful comment. I will communicate this information to the team and ensure that we maintain a high level of care at all times.


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Review from Matthew H (Son of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They’re taking excellent care of my father, consequently he has settled in quickly. I’m happy to leave my father in the hands of the Lovell Place team, I definitely recommend them to anyone looking for a care home in the area.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you so much for taking the time to review Lovell Place care home. We are really pleased your father has settled so well and look forward to seeing you soon.


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Review from Pamela W (Daughter of Resident) published on 19 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we were shown around the beautiful Lovell place we knew it was the place for mum. The facilities are excellent staff so friendly and helpful. Mum has now moved in and loving the spa bath and salon. Her room is lovely and comfortable and bright. The food is great and she has enjoyed all
her meals. Huge weight off our shoulders knowing she is being so well looked after.

Reply from Daney Thomas, Registered Manager at Lovell Place Care Home

Thank you for your lovely words, we are so grateful for your kind testimony of Lovell Place. It is a pleasure to have Mum stay with us, and to welcome the family to our home any time.


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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Lovell Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Lovell Place Care Home is calculated as follows: ( (306 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 348 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lovell Place Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (4)

Daney

Daney Thomas

Job Title: Registered Care Home Manager

Joined: 2022

Daney Thomas is the Home Manager at Lovell Place. As a General Nurse with over 23 years of experience, she has earned an NVQ 5 in Leadership and Management, as well as an MA in English Literature. Much of her career has been in the private sector, managing both residential and nursing homes. Daney has a proven record of transforming homes needing improvement, with notable success in raising CQC ratings. Before nursing, she worked in retail and ran a family business. Living in the Southwest of England, outside of work Daney has a love for baking, interior design, and dressmaking.


"Welcome to Lovell Place, our beautiful Charlton Hayes care home. My dedicated team prioritises holistic well-being, ensuring our residents enjoy each day to the fullest. The heartwarming community of Lovell Place feels less like a care home and more like coming back to family."


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Michelle Cynthia Preston

Job Title: Business Administrator

Business Admin for Lovell Place.


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Victoria Green

Job Title: Wellbeing & Lifestyle Lead

My name is Victoria & I am the Wellbeing & Lifestyle Coach here at Lovell Place.


Sarah

Sarah Jacka

Job Title: Customer Relations Manager

Joined: 2024

With over 19 years of experience in the elderly healthcare sector and a diverse background in HR, Marketing, and Sales, Sarah brings a wealth of knowledge and a compassionate approach to her role as Customer Relations Manager at Lovell Place. She is dedicated to supporting individuals and families every step of the way, from the initial enquiry to settling in and beyond, ensuring a smooth and reassuring transition. Outside of work, Sarah is a great music lover and enjoys concerts and the theatre. She plays the piano and loves to sing.


“In my role at Lovell Place, it’s my privilege to support families to find exceptional care. I'm here to assist and accompany you every step of the way. Lovell Place is a haven of unparalleled care and luxury. I warmly extend an invitation for you to visit and experience the distinct charm that sets Lovell Place apart.”