Shoemaker Place

The Fillybrooks, Stone, ST15 0AA
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9.7 38 Reviews
  • Shoemaker Place, Stone
Shoemaker Place is a new, luxury, modern care home in Staffordshire. The home was created to support up to 66 residents to enjoy luxury living while receiving the highest quality of care and support.

Located in the historic market town of Stone, the home is close to local amenities and has direct transport links into nearby Stoke-on-Trent.

The home features 66 single bedrooms, including 12 bed wings and 10 large, studio-style rooms. All of the rooms at Shoemaker Place are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Residents can relax and socialise in a selection of communal facilities, including a choice of dining rooms and living rooms, a cinema, a café, a garden room and a beauty salon. The layout is designed to be particularly helpful to people living with dementia and an array of other needs.

Dedicated Activity and Lifestyle Facilitators (ALFs) ensure that there are always plenty of fun activities happening. Whether residents want to get involved in exciting activities and days out, have a coffee and a catch up with visitors, a personal pamper session or a stroll around the beautifully landscaped gardens, each resident can live their life to the fullest at Shoemaker Place.

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Care Provided by Shoemaker Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Neil Hooley (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (56)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022

Funding & Fees Guide for Shoemaker Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,320 – £1,680
    • Self-Funded Residential Dementia Care £1,320 – £1,680
    • RESPITE Self-Funded Residential Care £1,320 – £1,680
    • RESPITE Self-Funded Residential Dementia Care £1,320 – £1,680
  • (these prices are only a guideline, please contact Shoemaker Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled


Shoemaker Place Reviews (38)

Total of 38, showing 21-38
9.7

Shoemaker Place has a Review Score of 9.7 (9.657) out of 10, based on 21 reviews in the last 2 years. Over all time Shoemaker Place has 38 reviews.

Overall Experience

  • 31
  • 5
  • 0
  • 2
  • 0

Date Published

38
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Review from H B (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Shoemaker Place for two months. The staff are excellent and cannot do enough for you, whilst remaining professional at all times. The activities ate providing Mum with the stimulation she needs, and she is enjoying the company. The environment is homely and comfortable.
She is now safe and happy, having settled in well (most of the time). Thank you to everyone involved with her care.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

From all of us at Shoemaker Place we thank you for you honest feedback and I will be sure to share your review with the staff team.
Regards
Shoemaker Place


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Review from Caroline R (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not begin to say enough thank you to every single person that works at Shoemakers Place, such kindness and care has been given to my lovely mum from the day she started for her little holiday and now a full-time resident. The manager and all her team are always there to help and support with anything
that's needed for my mum, along with all the lovely carers. All have played a wonderful part in bringing my mum back to socialising and interacting with others around her, eating the most amazing food, joining in activities and causing lots of naughty laughter! Can’t thank you all enough.

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Hello, thank you so much for your lovely review. I will make sure to feed this back to all our staff.
Kind Regards,
Shoemaker Place


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Review from Janice A (Niece of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building was immaculate, clean and fresh. The staff, on every level, were polite and friendly and went out of their way to make my aunt, who was there for respite care, feel as much at home as possible. The staff were very kind, caring and professional, and the cooking was amazing too. Would definitely
recommend it!

Reply from Rebecca Murphy, Care Home Manager at Shoemaker Place

Thank you for your lovely review of the care provided to your Aunt. We are really pleased that we were able to live up to your expectations for your Aunt's stay with us.
Yours Sincerely
Team Shoemaker Place


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Review from Kim R (Daughter-in-law of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say, Shoemaker Place is a truly warm, friendly, welcoming, organised and above all professional, responsive, compassionate and high-quality care provision. The home from home and nostalgic environment makes both residents and their families feel this is the best place for themselves
and their loved ones. Each staff member is happy, so a happy team makes happy residents. The home is spotlessly clean, aesthetically pleasing, cosy and light. The choice of healthy home-cooked menu is varied, tasty and attractive. There is a real bespoke service to residents to ensure their individual needs are met. I feel so reassured not only for my in-laws themselves but also to my spouse who just does not worry or has to mitigate additional needs as the leadership team are so responsive. I just love the variety of creative activities and professionalism: always working in partnership with residents' family members. A huge thanks to you all at Shoemakers!

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Hi,
Thanks for your lovely review, we are thrilled that you feel your loved ones are well looked after and given person-centred care. Kind regards from all of the team!


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Review from Helen R (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place! Staff have been wonderful with both my parents, and their care, their approach, and professionalism have been second to none. My mother doesn't usually settle well in new environments, and at her previous care home, she took months to even start to engage with staff and join in
or simply come out of her room. Whereas here, at Shoemakers Place, she settled within the first three days; she agreed to go on a day trip within the first couple of weeks of being a resident. The change in her is unreal, she eats all of the small portions given to her, and she even eats the afternoon cakes and every dessert offered, which she never used to do previously. My father has also commented on the food and service he receives, stating the food is outstanding, high-end restaurant quality, and I too can second that as I have sat with my parents and eaten a delicious meal with them.
Thank you to all staff. I am so happy and relieved I found you to take care of my adorable folks!

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

May I say on behalf of all of the team, thank you so much for a fabulous review and such wonderful comments. We are so pleased that your parents have settled down in their new home at Shoemaker Place with such ease.
Kind regards.


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Review from Martin O (Friend of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my loved one twice at Shoemaker Place (I am the husband of her granddaughter).
The place is spotless, and the staff are incredibly friendly and helpful. They are always keen to help in whatever way we need. Plus, they always have our loved one's best interests at heart. I would recommend
Shoemaker Place to anyone.

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Thank you so much for taking the time and trouble to write such a fabulous review and give us a 5-star rating.
We are so pleased that you are delighted with the care and attention your loved one is receiving here at Shoemaker Place.


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Review from C Y (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff responded to queries quickly.
Easy to contact.
Very helpful.
Nothing was too much trouble.
Shoemaker Place felt very friendly and homely.

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Thank you for your kind review. We are pleased you found us to be homely and efficient. Kindest regards.


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Review from M W (Respite Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First time using any care home for respite care. From the initial contact through to the end of the respite period, I found all members of the Shoemaker team to be extremely friendly, helpful and professional. The care provided was excellent, and I would definitely use this care home again.

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Thank you so much for your review and for choosing Shoemaker Place. We are delighted that your first respite experience was successful, and we look forward to being able to welcome your back in the near future.
Kind regards.


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Review from Diane M (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! It took a long time to look at care/nursing homes, and then I found Shoemaker! What a find! My mum was recovering from a double hip replacement and had spent two months in hospital before I knew she needed 24-hour care that I couldn't give! From her arrival, she was made to feel so welcome and
has continued to settle in and adores all the staff who have been looking after her! I can't thank them all enough - she has settled far better than I thought she would, and for the first time in many months, has started to eat properly! She is happier and healthier than I've seen her for a long time, and I just want to say thank you to everyone at Shoemaker Place for making my Mum happy and of course, me!

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Hi,
Thank you for your lovely words, it is a pleasure to look after your loved one and we are so pleased that she has settled in well. Thanks again for your review, these are so helpful when starting out as a new service! Kind regards


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Review from Jean T (Wife of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management couldn't do enough for my husband. He was treated with dignity and kindness. In fact, my husband says he wants to go back there again. Praise indeed.

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Hi there; we are so thrilled that your loved one enjoyed his time with us and we are really looking forward to welcoming him back. Thank you so much for your kind review; this really helps us as a new care provider. Kind regards from all at Shoemaker Place.


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Review from D E (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Team park at its best! From the manager and deputy manager to senior carers, chefs and activities coordinator, they all pull together and go the extra mile to ensure caring with compassion and professionalism is foremost. My parents celebrated their 71st wedding anniversary in Shoemaker, and it was
absolutely wonderful (with) my father, at the grand young age of 94, even gave a speech of thanks... there wasn't a dry eye in the lounge! Just superb - thank you all at Shoemaker.

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Thank you for such a fab review. We are delighted to be able to take care of mum and dad, and the Anniversary Party was amazing.
Once again, I will pass on your kind words to the team!


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Review from K H (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to Shoemaker has been the best move for my dad. From the day he moved in, he was made so welcome, which helped him to settle in - a lot sooner than expected. All the staff at every level are professional, caring, supportive, and so easy to talk to and will always make time for a chat when I visit.
I now know that my dad is being well cared for in a setting that is like no other care home I have ever visited.

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Thank you so much for a wonderful and honest review. We have noted that there is no rating for the activities, however, we understand that this is your dad's personal choice which adds to our person-centred care approach.
We are delighted that your dad is very happy and settled here with us, as we know this was a huge decision for him to move from his previous home.
I will be sure to pass on your very kind words to the team; these positive comments go a long way to motivate the Shoemaker Team.


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Review from Kay P (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled quickly at Shoemaker Place. The care staff are amazing and have made Mum feel very loved and part of their family. The home is outstanding, and the facilities are second to none. It is state of the art, clean, luxurious and homely. Mum is enjoying the food and the company. Nothing is
too much trouble for the staff, and Mum looks relaxed and happy whenever I see her. Mum has dementia but feels reassured, safe and happy there. It’s wonderful to see her look so well and settled in so quickly. Thanks to the manager and the great team for being so welcoming, thoughtful and caring during what is a very stressful time for our family.

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Many thanks for your very kind words, all of which we appreciate and will share with the staff team.
We are very proud of the team and all that they are striving for in delivering a person-centred care approach to our residents.


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Review from A M (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deciding that I required respite care for my mum was a very big decision, so finding a home she liked was imperative. Recently opened, Shoemaker Place was just the best that we could have hoped for. From the moment we first looked around, Mum absolutely loved it. We were both bowled over by the beautiful
interior and facilities. The manager who showed us around made Mum feel so relaxed, and from therein, she was excited to be going to stay for a few nights. I was still worried about how she would be once there without me, but I needn't have been as when I collected her, she was beaming from ear to ear. In her words - she had had a fantastic time. Once home, she chatted non-stop about all of the staff and how wonderful and attentive they are and all of the fun activities she had done. She has been back another couple of times and really looks forward to going. Such a huge relief for me to know how happy mum is when she is there and that her care is in excellent hands.

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Thank you so much for your lovely review. We are so grateful as these reviews really help us to thrive as a new care provider. We are thrilled your loved one enjoys her time here, and we can't wait to welcome her back! Kindest regards from the team


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Review from Gareth T (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Shoemaker Place for nearly a week now, and I cannot speak highly enough of the management, staff and facilities. From the initial phone call and subsequent tour of the excellent facilities, myself and my mum and dad have been hugely impressed with the level of service and care received.
My dad was very tentative at the thought of going into a care home, but the excellent staff at Shoemaker Place have turned those doubts into a very positive experience for him, treating him with dignity and respect. Many thanks to everyone!

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Thank you for your review. These are so helpful in helping us to thrive as a new business. We are delighted your loved one has had a good stay and hope that if you needed support again, you would come back! Kind regards.


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Review from Alan P (Resident) assisted by family/friend published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My welcome into Shoemaker Place was very kind and warm. The staff are all excellent and do everything they can to help me. I am in a very comfortable room, and I enjoy my meals. Every effort is made to welcome my partner when she comes to visit me. There is excellent liaison with my GP surgery to manage
my health needs. A very high standard in all areas. Cannot praise everyone enough. Excellent!

Reply from Paul Bradford, Commissioning Manager at Shoemaker Place

Hello to both of you, many thanks for this wonderful review. We are so pleased that Shoemaker Place is living up to your expectations. We strive to ensure we deliver individual and personalised care, and we are so pleased that we are meeting all your needs.


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Review from L C (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Shoemaker Place was a purpose-built, very well-designed and beautiful decorated building. The staff are very professional and friendly, catering for all residents on an individual basis. The food is exceptional. as I have visited at mealtimes and also the Jubilee party. Bedrooms
have everything - TV, easy chair and lovely views. Frequent entertainment is arranged in the form of quizzes etc. Really lovely place!

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Thank you so much for your lovely review. We are so grateful as these reviews are paramount in promoting our service. We are very happy that you are delighted with the care your loved one receives. Kind regards.


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Review from Chris S (Son of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Shoemaker Place are brilliant, creating a really relaxed and welcoming atmosphere for residents and visitors alike. What I notice most when I visit, is the natural flow of conversation between staff and residents - it’s a joy to hear and exactly the kind of care I was hoping for.
Dad has
only been a resident for a month, but I can already see a change in him. He's calmer, chats easily with team members, enjoys his meals and joins in with group activities nearly every day. It's great to see him more engaged with life - and a big weight off my mind.
The home itself is light and airy, well planned and nicely furnished - but it's the caring, capable and approachable team members that make all the difference.

Reply from Jessica Lemaistre, Deputy Home Manager at Shoemaker Place

Dear Chris, many thanks for your very kind words, which we will pass on to the team. We are so grateful, as these reviews really do help us to thrive as a new care providers. We are delighted that your loved one has settled into Shoemaker Place, and we are pleased you feel he has settled here. Kind regards.


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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Shoemaker Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Shoemaker Place is calculated as follows: ( (192 Excellents x 5) + (42 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 251 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Shoemaker Place is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Neil

Neil Hooley

Job Title: Care Home Manager

Joined: 2024

Neil has 26 years of experience in care home management in the Stafford area and also volunteers at Cancer Research. He has a wealth of experience and knowledge to support our team and residents and would be delighted to discuss how we can care for you or your loved one.