The Rivers

The Croft, Knottingley WF11 9BL
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9.7 31 Reviews
  • The Rivers, Knottingley
The Rivers care home is located near River Aire, it is a custom-built home in a great location near the water for users who want to be in touch with nature.

The home has 59 en-suite bedrooms, and residents are welcome to bring personal items from the home to personalise their rooms.

The Rivers offers assistance with residential, dementia, palliative and respite care and provides a warm and welcoming environment. The experienced and friendly team ensures that all residents' needs are taken into account when designing their care plans.

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Care Provided by The Rivers

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Independent Living Training
  • Palliative Care

Good to Know

  • Person in charge
  • Jamie Holmes (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Rivers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,025
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,025

  • Fees are determined on individual resident need based on pre-admission assessment
  • (these prices are only a guideline, please contact The Rivers to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Rivers Reviews (31)

Total of 31, showing 21-31
9.7

The Rivers has a Review Score of 9.7 (9.731) out of 10, based on 19 reviews in the last 2 years. Over all time The Rivers has 31 reviews.

Overall Experience

  • 25
  • 3
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  • 3

Date Published

31
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12

Review from Janice T (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So pleased Mum is at The Rivers. The staff are so welcoming, kind and caring. Mu always looks healthy and well. Any concerns we have are dealt with quickly and efficiently. We feel as if we are listened to as a family. The manager is so friendly and efficient and we know Mum is taken care of wonderfully
under his management. The unit manager is on the ball and respectful of residents and their families.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your kind words and feedback, we take all feedback seriously. I am pleased that you feel Mum is cared for in our home and that she is safe, this is what we strive to do at The Rivers. We love caring for Mum and we will continue to provide her with the best care possible and support you, your family and friends wherever needed. I will communicate your positive feedback to the staff team.


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Review from Diane L (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Rivers since October, we are really happy about her care and well-being here, especially since the new management was recently implemented. The Rivers is a really lovely place and Mum is very relaxed, happy and healthy. She has made new friends and is always smiling when we visit.
Well done to all the staff for all their hard work, it's so much appreciated!

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your kind words and feedback, we take all feedback seriously. I am pleased that you feel Mum is cared for in our home and that she is safe, this is what we strive to do at The Rivers. We love caring for Mum and we will continue to provide her with the best care possible and support you, your family and friends wherever needed. I will communicate your positive feedback to the staff team.


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Review from C R (Grandson of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came into The Rivers last year and he has settled right in. We did have some concerns at first regarding his care, bedroom and activities in the home as there was not much going on and he seemed to spend lots of time in his room. But there has recently been a new manager and the improvements
he has made are fantastic and are clearly visible in the home. The staff are amazing, nothing is too much. My grandad stopped eating before he came and lost weight but has now put weight back on and loves the food. We are kept up to date regularly with any changes. Would highly recommend. Thank you to The Rivers for taking care of him.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your kind words. We love looking after your grandad. We take all feedback seriously and I will communicate your positive feedback to the staff team. We will continue to provide your grandad with the best care and continue to support you, your family and friends where needed.


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Review from Michael M (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care.
Mum loves it here.
Staff are excellent.

Reply from Rahi Joshi, Marketing Associate at The Rivers

Thank you for your kind words, we are delighted to know your mum has settled in and is happy with her tailored care.
Kind regards,
Rahi.


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Review from Darren M (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was living with my brother who was abusive towards her. For two years we tried to get her away from him but authorities don't wish to know. After an event that happened in her home, we were able to get her away from him and put her into care near us. She has combined Alzheimer's and dementia. It
is such a relief to us now that she is fed, cleaned, kept comfortable but, above all, safe. The staff do an amazing job and Mum can be quite hard to care for when she gets in the mood. We can't fault the care she has at all.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your review. We value all feedback. We love caring for your mum and we are delighted that the care at The Rivers is meeting your expectations.


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Review from Clare D (Granddaughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not put an animal in this place.
One manager left and the new manager was off sick within a week.
Not enough staff to look after the residents.
The staff are poorly trained and can't cope with residents. The group manager is rude and is only interested in money.
We have been lied to many
times about care and what's happening within the home.
Would give this place 0 stars if possible.
This will be reported to the CQC for a number of reasons.
It's meant to be a care home. No care happens within this place. There is no dignity in the way my grandad has been treated.

Reply from Jamie Holmes, Home Manager at The Rivers

We take all feedback very seriously. We apologise that the placement did not work out, however the placement was not suitable and for the safety of your Grandad, the other residents and the staff, an alternative placement was required to ensure that your Grandad could receive the safest care in a more suitable environment that could cater for his high level of individual needs.
At The Rivers, the safety and care of our residents and staff is paramount. I can assure you that staff are all trained in order to carry out their job role during their induction period and The Rivers is currently working above staffing levels as indicated by our dependency tool to ensure we can provide the best care possible.
We wish you, your family and Grandad all the best for the future and hope you find a more suitable placement for him. Take care, The Rivers.


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Review from E A (Daughter of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at The Rivers care home has been excellent. All staff and food are amazing. Care for Mum is excellent, the staff couldn't do any more for Mum, they are all brilliant. Mum's room seems smaller to us than the other rooms. When we visit Mum we sit on the bed but seem to be on top of one
another. The summer fair coffee morning was lovely in September. Also, the Halloween party entertainment by the singers was enjoyed by residents, family and staff. Looking forward to the Christmas party with singers again. Well done to everyone at The Rivers.

Reply from Rahi Joshi, Marketing Associate at The Rivers

Thank you for your kind words. It gives us immense joy to know your mum is comfortable with the care provided and the team would be pleased to receive such kind feedback from you. We take all our feedback seriously and will closely look into the issue raised by you. Kind regards, Rahi.


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Review from R C (Respite Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I was there for ten days. They were told I needed a strip wash in the mornings as I do not get in the bath and help with dressing and undressing. I did not get help with any of this. I washed my hands and face every morning. The food was terrible. Even breakfast was stone cold. My son was bringing me
food - crisps, biscuits etc. Some evenings were disgusting with the noise, shouting, laughing and giggling in the corridor. I have told them about this. It has been a struggle for me as I have got lung disease and cannot breathe. Good with drinks.

Reply from Jankee Patel, Head Office at The Rivers

We take all feedback very seriously. My apologies that your experience was not what you had hoped for. All I can comment on this is that the team at The Rivers works very hard to ensure all of our clients feel comfortable and safe. We will fully investigate these issues immediately and put any necessary actions in place if required. The care and well-being of our residents are always our principal priority. We would be happy to have a call with you to discuss your concerns further. We wish you all the best.


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Review from J P (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see my mum and she has really settled in well. The staff are so lovely and Mum is so well looked after. I can't thank them all enough. You don't have to make an appointment and can just turn up to visit when you want. Thank you so much for looking after my precious mum.

Reply from Julie Whitaker, Home Manager at The Rivers

Thank you for your kind words. Your mum is a pleasure to look after and has settled into The Rivers family really well.


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Review from Colin B (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I met with two members of staff before Mum was due to enter for respite. However, Mum ended up in the hospital and then needed recuperation. We requested The Rivers because of the good impression they had provided. Since Mum entered The Rivers, she has been very happy and has spoken about
the wonderful care provided by both the male and female carers. Mum has not yet participated in many activities, but hopefully, over time this will change. If Mum were to become permanent at The Rivers, we would request a larger bedroom if possible.

Reply from Julie Whitaker, Home Manager at The Rivers

Thank you for taking the time to review The Rivers and for your kind words. Your mum is loved by all the staff. We are trying to build a wider variety of activites, hopefully, some Mum will enjoy joining in.


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Review from M J (Great-Niece of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my great uncle at the Rivers for the first time and I am so delighted with the care he is receiving - the staff are so caring, nothing is too much for them. Recently, they had a summer fayre which was a lot of fun. All the residents think of the Rivers as their little family. The staff are
so knowledgeable and ensured my uncle was safe, even in the recent sunshine. I couldn't imagine a better place for him and I wouldn't want him anywhere else.

Reply from Julie Whitaker, Home Manager at The Rivers

Thank you for your lovely review of The Rivers. We are so happy that you think of us as your family. Your great uncle is a pleasure to look after.


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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for The Rivers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for The Rivers is calculated as follows: ( (183 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 223 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rivers is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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