Chartwell Manor

4 Nimrod Street, Aylesbury HP18 1BB
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10 29 Reviews
  • Chartwell Manor, Aylesbury
Chartwell Manor is a purpose-built care home located in Aylesbury which opened in October 2022.

The home offers residential, nursing and dementia care within a modern yet cosy environment. There are 61 bedrooms, all with en suite facilities and providing lots of space for residents to settle into. Residents can also enjoy living areas designed for socialising, relaxing and welcoming loved ones.

As well as a luxury environment, Chartwell Manor also offers high quality care delivered by a team of experienced and compassionate care providers and designed around the individual needs of each resident.

To find out more about this great new home, please get in touch with the team.

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Care Provided by Chartwell Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hazel Greenway (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 2

Funding & Fees Guide for Chartwell Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Chartwell Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chartwell Manor Reviews (29)

Total of 29, showing 1-20
10

Chartwell Manor has a Review Score of 10 (9.982) out of 10, based on 14 reviews in the last 2 years. Over all time Chartwell Manor has 29 reviews.

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Review from Wendy B (Daughter of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome and good presentation of all facilities
All care needs understood
Facilities clean and well cared for
My mother made welcome and assigned a key worker
Very thorough and thoughtful with care she received

Reply from Hazel Greenway, Home Manager at Chartwell Manor

It was lovely to welcome mum onto our home and she engaged so well with the other residents and staff, on your next visit you will be able to join in with our activity sessions especially the music and exercise which she enjoyed.


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Review from J I (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at this home for 12 months and I do not use the word home loosely as this is now his home. From day one it has been the perfect place for him and meets his extensive needs 100%. Everyone, and I mean everyone, is kind, dedicated, caring and above all compassionate about
their residents. Nothing is too much trouble and every need is met. If there have been questions or concerns they have been listened to and acted on. The facilities are more like a hotel than a care home but from the moment you enter you have the reassurance that your loved one is treated like family and this is not a hotel but more like a family home. Family and friends can visit as much as they like without restriction and coffee and homemade cake is always on tap! Obviously if Dad had a choice he would still be living at home, but reality is sometimes cruel so we have been blessed to have found Chartwell Manor where he will reside happily for the foreseeable.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments about the home and care received for dad, he is such a lovely gentleman who has shared some lovely stories about his life and family, has the best sense of humour and smile. It is a pleasure to support dad as he enjoys all his new found friends and activities.


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Review from D H (Wife of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel compelled to write a review to express my husband's delight during yet another fine activity at Chartwell Manor, a music event held every two weeks, performed by a wonderful guitarist.
They include all participating residents with an eclectic repertoire, he is especially sensitive to my husband
who used to be able to play guitar. It's truly a wonderful participating session.
My husband has had a long term illness, it is both gratifying and comforting to know that he is being cared for by carers who always have his best interests at heart. I visit each day and see that he is respected and cared for in a dignified way.
Obviously there are times when I have criticised someone or something but the manager without hesitation always addresses any problems with fairness and sensitivity.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments and support, the music event is such a hit in the home stimulating all who live here, and we continue to offer as our community event monthly. Your husband is such an engaging gentleman and a big part of the home, with his humour and sharing of his past passions and interest, which is stimulating for all.


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Review from Philip G (Son of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first day, Chartwell Manor has been the best place for mother to be. Whilst times are testing with her ill health, the staff have been amazing looking after her needs. With all the activities, the staff make everyone happy and not just sat around. Simply the best.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your comments. The care and activity team are always happy to spend time supporting mum and ensure she is able to attend events around the home.


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Review from L B (Son of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Chartwell Manor 18 months ago, unwell, confused and very unhappy.
Thanks to the care, attention and nursing he has received we feel he is in the best place he could be and we are reassured that he is safe and well looked after.
Furthermore, the housekeeping team ensure everywhere
looks and smells clean and welcoming. It is well managed and run and I thoroughly recommend Chartwell Manor.

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Review from A S (Granddaughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been a resident at Chartwell Manor Care Home for over a year now. She came for respite and chose to stay which was a huge decision but she had been in a couple of other homes for respite before and was always keen to get home, this time was different.
The staff at Chartwell are
dedicated, kind, caring, professional. The activities team put so much effort into tailoring the activities and trips for the residents. The food always looks and smells delicious with a lively variety. I've eaten there twice- a meal and an afternoon tea and they were both fantastic.
The care home is enthusiastic about getting involved with the community by hosting open events such as a summer festival, by sponsoring the local football team, by raising money for lots of different charities including national and local charities such as Emmett's Genies.
They have regular resident and relative meetings and take on board feedback. I rate their care highly.

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Review from Linda S (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

W wanted to say a huge thank you to the amazing chef and the whole team for making Mum's Birthday celebration truly special yesterday. The private dining room looked great and, from being served tea to the beautiful cake, it was perfect. The special touches of a sash and badge (Queen for a Day) were
part of the magic. We are so glad Mum is living a Chartwell, she is safe, enjoying activities and is part of a community making many friends, grateful thanks to a fabulous staff team.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Such a lovely review - thank you so much. It was an absolute pleasure to help Mum celebrate her birthday. I will pass on your lovely comments to the team.


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Review from Alison P (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial respite enquiry with the customer relations manager and visit to Chartwell Manor, we knew that it would be the perfect place for Mum. We cannot fault any aspect of Mum's care and all the staff made Mum feel welcome and put her at ease. Mum wouldn't want to stay anywhere else now and
nor would we want her to. A big thank you to everyone at Chartwell Manor, you are all amazing!

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Review from Peter A (Nephew of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been very welcomed into Chartwell by all the staff and has settled in very well. It is always a difficult decision to move a family member into a residential home, but I feel very confident in the choice made in choosing Chartwell Manor.
The environment is lovely, and everything has been
very well thought out in design and layout. Staff have kept us up to date on her progress, and I have been impressed with the support she has had when she has had health issues that otherwise would have resulted in hospital stays.
It’s also a pleasure to visit her there as we are also well looked after whilst there, plus there are many enjoyable places to sit and talk to my aunt apart from her delightful room.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your lovely review of the care and support we provide at Chartwell Manor. We are so happy that your Aunt has settled in - it is a pleasure to help and support her.


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Review from Beverley R (Niece of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my sister and I visited Chartwell, we were very impressed. A 5-star care home, very clean, modern, with a friendly, professional working team who went out of their way to admit our Uncle straight from hospital. He could not be in better hands and we would thoroughly recommend them.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your lovely review! I am so pleased that you felt we went above and beyond for your Uncle - which is something we strive to do every day. I will pass on your feedback to the team.


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Review from Lisa G (Niece of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was not safe to go back home after a six week hospital stay. His dementia and confusion got worse. I looked at a few homes and liked the set up of Chartwell Manor and the staff were so lovely. My Uncle was transferred from hospital at the end of May 2023 and settled in well, the staff are so
kind and helpful. He has been there for more than eight weeks now, I no longer worry about him eating, drinking or taking his medication. They also arrange lots of activities, my uncle is so outgoing now (he barely socialised before). He is well looked after and I get regular updates and I can visit when I want. The home holds relatives meetings where you can give feedback, and they do listen and implement suggestions/changes. Thank you to all the staff at Chartwell Manor!

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your review. I'm so pleased the transition went well and that you are happy with the care and support we provide here at Chartwell Manor. It's an absolute pleasure supporting your Uncle, and we have gained a Head Gardener in the process.


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Review from S W (Sister of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and extremely helpful staff. Caring and all on hand to help with service users or family. Rooms are clean and kept in fantastic order. Food is of a high standard and is fresh every day. I could not wish for my brother to be in a nicer place.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you for your lovely review - I will pass on your kind words to the team.


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Review from Sandra S (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chartwell Manor has really helped my mum in feeling settled and at home when she needed the extra help of care. Amazing staff, very helpful and reassuring. The home is beautiful, very modern and has everything to make you feel well looked after. My mum really enjoys being looked after at Chartwell Manor.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

We are so pleased that Mum has settled well into life here at Chartwell Manor. I will pass on your lovely comments to the team.


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Review from M M (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Chartwell Manor Care Home in October 2022 from a different nursing home in Buckinghamshire.
It's such an incredibly welcoming home, I can not fault it. Everyone has gone out of their way to make sure that Mum and other residents feel at home. It's beautifully decorated and very spacious
inside.
Mum has a beautiful en-suite room which she loves.
From day one, everyone is so friendly, caring and goes out of their way.
There are always activities going on for everyone to join in and they always invite the families.
I highly recommend Chartwell Manor if anyone is looking at care/nursing home in Buckinghamshire.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your review and for choosing Chartwell Manor. We are so pleased you and Mum are happy with the care and support we provide.


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Review from Lorraine E (Daughter-in-law of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly welcoming, kind, helpful and caring. We have been visiting for five months now and the range of activities is great. As a family, we attend activities which are fun and families are made to feel so welcome. It is becoming a new family that we enjoy visiting.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your lovely review. I will pass on your comments to the team.


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Review from Sam E (Grandson of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Granny has become Granny again since she moved to Chartwell Manor Care Home. She looks immaculate each time I see her and is back to being happy and humorous.
Being at university makes it difficult to see her as often as I would like but the Facebook page keeps me up to date with all the activities
Granny is involved with, and I truly know that she is in the best place possible.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your review. We are so pleased you have seen the difference in your gran since moving to Chartwell Manor. Good to hear that you are kept informed of everything we do via our Facebook page.


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Review from D D (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming home where the staff are caring, helpful and friendly. There are plenty of varied activities for the residents and a minibus for outings. There are also plans for activities in the well-planned outdoor space. The home is spacious and well-kept, and all the staff, including catering, housekeeping,
admin and maintenance chat with the residents, creating a relaxing atmosphere.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you for your review. I'm so pleased that you feel the experience is a welcoming one - which is exactly what we are trying to achieve.


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Review from Joan G (Mother of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter moved into Chartwell Manor care home a week ago. The manager and staff have gone out of their way to make her feel like part of their family. I can’t believe how quickly she has settled in. Everything is in place to ensure residents feel it is their home. She has a beautiful en-suite room.
The day she moved in all her pictures were put on the wall so it all felt very familiar. My daughter is a younger resident but she won’t be bored as there are plenty of activities.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you for your lovely comments - it is a pleasure to have her living here at Chartwell Manor.


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Review from Gay H (Sister of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently had three weeks of respite care at Chartwell Manor Care Home. She had a lifelong horror of ever having to go into a care home but after her time here she would be quite ready to go back! The home is light, airy, spacious and relaxing and feels like a five-star hotel. There is a lovely
comfortable lounge and a separate area for events - of which there are many. Every day there are several things happening. We saw a quiz/afternoon tea in progress and another time when families and small grandchildren had been invited. The bedrooms are large and comfortable, the food is excellent and most of all, the care is terrific. The staff are all lovely - very caring, attentive, helpful and friendly. My sister was waited on hand and foot, constantly getting offered drinks and snacks and encouraged to take part in activities. Chartwell has a minibus and residents can go on outings. Excellent laundry service and residents can book a hairdresser. Lovely dining room too.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your lovely comments. Our team are always striving to offer the best service in every area of the home. I'm so pleased we managed to dispel the stereotypical image of what care home life is like and we would welcome her back anytime.


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Review from M B (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the difficult decision to move Mum into a care home, we are very impressed with the standard of care she is receiving. The team are always friendly and welcoming and their care of Mum is first-class. There are daily activities arranged together with outings and visits to local coffee shops
and staff are always open to any suggestions. The surroundings are immaculately kept and the rooms all offer a calm, comfortable and relaxing environment.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you for your kind words which I will be sure to pass on to the team. We love having your mum living with us and I'm so glad it has had a positive impact on her well-being.


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Chartwell Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Chartwell Manor is calculated as follows: ( (162 Excellents x 5) + (3 Goods x 4) ) ÷ 165 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chartwell Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Carey

Carey Burden

Job Title: Customer Relations Manager

Joined: 2022

I have worked in the industry for 22 years and have gained a wealth of experience. Care, compassion and empathy are at the core of my values. My passion is to enable people to live their best life, encouraging the need for independence, whilst offering support as and when needed.


The journey into care, from a family perspective, is an emotional one and I will be there every step of the way to help guide the customer relations process at Chartwell Manor.


Cristina

Cristina Verrall

Job Title: Hospitality Services Manager

Joined: 2022

I am extremely proud to be part of the team at Chartwell Manor Luxury Care Home as their Hospitality Services Manager. I have been in the hospitality industry for the last 9 years following my International Hospitality Management degree at Oxford Brookes University where I achieved a BSc Honours degree, I have since worked in luxury five-star boutique hotels in and around London in various roles. I am passionate about bringing the luxury five-star experience to Chartwell Manor as everyone deserves to be treated as a VIP. I will also be supporting and training the hospitality team here at Chartwell Manor by encouraging and developing their knowledge. I am a firm believer that feedback is the breakfast of champions and which in turn will make us a greater home for all our residents by ensuring they are living their best lives with us at Chartwell Manor.”


Hazel

Hazel Greenway

Job Title: Manager

Hello, my name is Hazel and I am the Manager at Chartwell Manor.


I am married to Lea, and I am a mother of two young adults who are still living at home. We look after my mother and three dogs. I have worked with older people since I was 18, and I could not imagine doing anything else. My hobbies include boating, tennis and reading.


Frequently Asked Questions about Chartwell Manor

What types of Care is Chartwell Manor registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chartwell Manor provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Chartwell Manor have?

There are 61 Single Rooms.

What are the Facilities & Services at Chartwell Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chartwell Manor to the centre of Aylesbury?

2.1 mile(s) as the crow flies, distance by road may be significantly further.