Chartwell Manor

4 Nimrod Street, Aylesbury HP18 1BB
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10 29 Reviews
  • Chartwell Manor, Aylesbury
Chartwell Manor is a purpose-built care home located in Aylesbury which opened in October 2022.

The home offers residential, nursing and dementia care within a modern yet cosy environment. There are 61 bedrooms, all with en suite facilities and providing lots of space for residents to settle into. Residents can also enjoy living areas designed for socialising, relaxing and welcoming loved ones.

As well as a luxury environment, Chartwell Manor also offers high quality care delivered by a team of experienced and compassionate care providers and designed around the individual needs of each resident.

To find out more about this great new home, please get in touch with the team.

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Care Provided by Chartwell Manor

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hazel Greenway (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 2

Funding & Fees Guide for Chartwell Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Chartwell Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Chartwell Manor Reviews (29)

Total of 29, showing 21-29
10

Chartwell Manor has a Review Score of 10 (9.982) out of 10, based on 14 reviews in the last 2 years. Over all time Chartwell Manor has 29 reviews.

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Review from Nick B (Son-in-law of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited Chartwell Manor Care Home on many occasions I have nothing but praise and admiration for the care that is given to the residents and for the professional approach of the staff.
The Facebook page brings a smile to our faces when we are able to see all the activities that my mother-in-law
is involved with. It brings such peace of mind to know that she is being stimulated in such a kind and caring way whilst always being surrounded by staff members for conversation and company.
The whole team, including food and beverage, housekeeping, reception and maintenance are just amazing - thank you. You have allowed my wife to stop feeling guilty about her mum being in a care setting.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

We are so pleased that you are happy with the care and support given to your mother-in-law. Thank you so much for your lovely comments, I will be sure to pass them on to the team.


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Review from Lily E (Granddaughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny moved to Chartwell Manor Care Home from a different care home. I love seeing Granny so happy and engaged in activities. The Facebook updates always bring a smile to my face knowing how busy she is during the day! The staff are always so friendly and always have time to chat to the residents.
Thank you for everything you do for her.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your review of our lovely home. We are so pleased that your gran has settled into life here at Chartwell Manor. She absolutely loves getting involved in everything we do.


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Review from Alice E (Granddaughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my granny whenever I am home from university. I never find her in her room as she is always deep in conversation with someone, drinking coffee and usually playing a game! Through the Facebook page, I can see what she has been up to and how happy she looks there. Granny always looks very
well cared for, with her nails painted and hair blow-dried, it makes me happy to see her so happy here.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

We are so pleased that your experience of Chartwell Manor and the care and support given to your granny is a good one. She really is our superstar!


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Review from Greg B (Son of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad but was home for Christmas and got to see Mum in her new home at Chartwell Manor Care Home. We had moved her from a different nursing home a few months back. Seeing Mum in her new environment took my breath away. It was a night and day difference from what I was used to. Mum now has daily,
meaningful activities to look forward to that involve all the things that she loves to do, cooking, flower arranging and having people to talk to. The staff are all so friendly and it's clear that caring for their residents is more than just a job, it's a passion.
I am glad that we took a leap of faith to move her. The transition was smooth and my sister and I never saw Mum struggle in any way due to the constant attention she is given. The only time that Mum is in her room now is to sleep. The rest of the time she sits in lovely lounges and has company and things to do.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you for your lovely review! I'm so pleased that you took that leap of faith and believed in everything I assured would happen. Your mum is so lovely and we love having her here at Chartwell Manor and supporting her to live her life to the max.


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Review from C C (Wife of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last week of his life at Chartwell Manor Care Home and we are full of gratitude for the care and attention he received. He had been languishing in hospital for several weeks and we hoped that with some rest, peace and good food at Chartwell he would gain enough strength to come
home but sadly that was not to be. His arrival there was a happy day where he was greeted with a delicious lunch, a beer and a team of friendly, caring staff and the relief is something we will always remember. In his last days he was treated with dignity and compassion and we, his family, were made to feel welcome and able to be there whenever we wished, which was very important to us. We were sorry he was not able to enjoy all the facilities on offer but that we were able to all be together in comfort is invaluable.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for your lovely review of Chartwell Manor. I'm glad we were able to go some way in supporting you all as a family at such a difficult time. I will most certainly pass your thanks on to the team.


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Review from Dorothy T (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my dad to Chartwell Manor Care Home following a fall preventing him from continuing to live in his own home. A situation difficult for him. The transition has been made as smooth as possible with staff getting to know and understand my dad's needs with sensitivity, kindness and respect. The
structure to the day and the opportunities provided for both stimulation and physical well-being are appreciated. The inclusion of family visitors is welcome. I feel comforted in knowing Dad is clean, safe and well looked after in his twilight years.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you for your lovely review. I'm so pleased we were able to help and get Dad moved into Chartwell Manor with as little disruption to him as possible. He is an absolute delight!


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Review from Richard E (Son of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is immaculate as it is new.
The staff are helpful and friendly, I am not a resident but I am always made to feel very welcome, the other evening we were all included in a cocktail-tasting evening which my mum enjoyed.
We transferred Mum here from elsewhere and she is much happier and
looks healthier than she has in a long time.
I would happily recommend this place.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for the review. Mum always has a smile on her face and loves to get involved in all activities. I am so pleased she has settled so well.


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Review from A B (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Chartwell Manor Care Home for a week now and we have nothing but the highest praise for all the staff that we have met. The home has an amazing sense of calm and tranquillity with the most beautiful soft furnishings which really do make it feel like home. The food, which I
sampled personally, was truly delicious. Mum has been involved in a host of activities including flower arranging and tending to house plants which is her passion.
Thank you to each and every one of the staff for doing the most amazing job. We have no regrets following the move and I feel very confident that any concerns we may have moving forward would be addressed and resolved very rapidly. Being part of the care planning for Mum and being asked what it is that we are hoping for makes you feel listened to and that the welfare of your loved one is paramount in everything that Chartwell Manor offers.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you so much for the lovely review. I'm so pleased that Mum is happy and content. I will pass on your lovely comments to the team.


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Review from S W (Next of Kin) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is full of carefully thought-out details which make life easier for much older people, for example, large handles to lean on to flush the toilet. Privacy is considered, for example, a shower curtain in the wet room should unexpected visitors arrive. I visited prior to the home taking
residents but my experience was that the interests and needs of my relative were noted and remembered. Staff were very welcoming and were pleased to work at this home. And I noted that each resident receives a welcome basket of gifts when they arrive. Thoughtful. The home also has very good links established with the surrounding community and has programmes to enrich life and help residents to be as active as they can be, both physically and mentally.

Reply from Carey Burden, Customer Relations Manager at Chartwell Manor

Thank you for your review of our beautiful care home. We are very proud of our team and I will be sure to pass on your comments.


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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Chartwell Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Chartwell Manor is calculated as follows: ( (162 Excellents x 5) + (3 Goods x 4) ) ÷ 165 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chartwell Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Carey

Carey Burden

Job Title: Customer Relations Manager

Joined: 2022

I have worked in the industry for 22 years and have gained a wealth of experience. Care, compassion and empathy are at the core of my values. My passion is to enable people to live their best life, encouraging the need for independence, whilst offering support as and when needed.


The journey into care, from a family perspective, is an emotional one and I will be there every step of the way to help guide the customer relations process at Chartwell Manor.


Cristina

Cristina Verrall

Job Title: Hospitality Services Manager

Joined: 2022

I am extremely proud to be part of the team at Chartwell Manor Luxury Care Home as their Hospitality Services Manager. I have been in the hospitality industry for the last 9 years following my International Hospitality Management degree at Oxford Brookes University where I achieved a BSc Honours degree, I have since worked in luxury five-star boutique hotels in and around London in various roles. I am passionate about bringing the luxury five-star experience to Chartwell Manor as everyone deserves to be treated as a VIP. I will also be supporting and training the hospitality team here at Chartwell Manor by encouraging and developing their knowledge. I am a firm believer that feedback is the breakfast of champions and which in turn will make us a greater home for all our residents by ensuring they are living their best lives with us at Chartwell Manor.”


Hazel

Hazel Greenway

Job Title: Manager

Hello, my name is Hazel and I am the Manager at Chartwell Manor.


I am married to Lea, and I am a mother of two young adults who are still living at home. We look after my mother and three dogs. I have worked with older people since I was 18, and I could not imagine doing anything else. My hobbies include boating, tennis and reading.