Surbitonian Gardens

Poppy Court, Warwick Grove, Surbiton KT5 8FF
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9.6 51 Reviews
  • Surbitonian Gardens, Surbiton
Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport.

The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate care professionals.

Inside the home you'll find spacious living areas, en suite facilities in all bedrooms, and a dining area where residents can enjoy the meals prepared each day.

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Care Provided by Surbitonian Gardens

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Georgina Gamble (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 3

Funding & Fees Guide for Surbitonian Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Surbitonian Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting family is between 8am-8pm, although arrangements can be made with the manager outside of these hours.


    All visitors would be expected to sign in


    Those wishing to visit to view the home for potential residents will need to book an appointment in advance by calling the home.


  • Parking

  • Parking is available on site.


Surbitonian Gardens Reviews (51)

Total of 51, showing 1-20
9.6

Surbitonian Gardens has a Review Score of 9.6 (9.612) out of 10, based on 40 reviews in the last 2 years. Over all time Surbitonian Gardens has 51 reviews.

Overall Experience

  • 40
  • 7
  • 3
  • 1
  • 0

Date Published

51
3
6
40
11

Review from R G (Respite Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very polite and helpful. The home was very modern and kept to a high standard of cleanliness.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for taking the time to review your short stay with us. We appreciate your kind comments and will share your feedback with the team.


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Review from Tim M (Son of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were absolutely delighted with the care that my father received here. Like many people, it was a new experience for us, one that clearly we were very keen to get right when a family member is affected. The manager, is wonderful, extremely welcoming and knowledgeable and made the whole matter very
easy for us. All of the staff were cut from the same cloth in fact and were a blessing. There are activities to get involved with, a TV lounge and great food while the rooms themselves are very spacious with their own TVs and showers. There is a nice spacious garden to relax in and everything looks brand new. So, thank you guys.

Reply from Nicky Hazell, Resident Experience Manager at Surbitonian Gardens

Thank you for your positive feedback. It's so good to hear that your father enjoyed his stay and that the whole process went smoothly. We will ensure that your kind comments are shared with the team.


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Review from Andrew P (Son of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting your loved one into a home is a difficult decision. I am glad we chose Surbitonian Gardens for his last year.
This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering
the care. Without exception, the staff were good to brilliant. This was particularly apparent during my father's last month when his needs were greatest. I do believe some of the staff built a genuine relationship with my father and were fond of him.

Reply from Nicky Hazell, REM at Surbitonian Gardens

Thank you for your kind words, they are truly appreciated. I will share your comments with the team. Our thoughts remain with you and the rest of the family.


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Review from A C (Relative of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our experience (over a year) started well but standards started slipping after a couple of months.
There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to
to keep all residents stimulated and happy. Food often below average. A lot of promises but sadly short on delivery in every department.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for taking time to bring this to our attention. We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. Please rest assured that your comments have been passed to Senior Management. Once again we are very sorry that you feel the experience did not meet your expectations. Heather Clayton Resident Experience Manager.


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Review from T P (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very engaging ensuring the people are always looked after. The place is always clean and tidy.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your feedback with the rest of the team at Surbitonian Gardens. - Resident Experience Manager.


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Review from S S (Friend of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular visitor since April 2023. Impressed by the high standard of resident rooms and facilities provided. Friendly and caring staff. Catering is good quality and generous portions. Communal areas are well tended (gardens), the interior décor is pleasing, and the dining room is well laid out to allow
easy access for residents using wheelchairs/walkers. Highly recommend.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you so much for your kind words in your review. I will be sharing your lovely feedback with the rest of the team. - Resident Experience Manager.


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Review from C H (Friend of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was fine but there didn't seem to be enough staff on duty, none are present to help with drinks.
Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

We are sorry for your experience at Surbitonian Gardens. If you would like to get in touch to discuss we would be happy to greet you. Heather Clayton Resident Experience Manager


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Review from C C (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good, but seems undermanned. Need hooks on room walls. Washing gone missing and wrong clothes. Very friendly and nice and relaxed environment. The entertainment is very good. TV remote is very difficult to use for anyone. My mother could do with more snacks to feed her.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your review. Our staffing levels are based on residents' needs and adjusted accordingly. I will pass on your feedback to the team at Surbitonian Gardens.


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Review from S M (Friend of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care home. The staff are most friendly. The rooms for the resident - excellent. Actually was impressed with the entire place.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you very much for your kind words in your review. I will certainly share your lovely feedback with the staff at Surbitonian Gardens.
Resident Experience Manager


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Review from L C (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is clean and tidy, the reception desk is very welcoming. All carers are happy to help, and keen to resolve any issues that may arise. Rooms are large and comfortable, good facilities in rooms. Residents always appear to be happy, lots of activities. My only negative is that I feel more staff
i.e care workers needed.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. Our staffing levels are based on residents needs and adjusted accordingly. Heather Clayton Resident Experience Manager


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Review from Sandie M (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care Mum is receiving at the care home. She is happy and content. All the staff and carers are warm and friendly. Mum tells me she enjoys her food too!
We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved satisfactorily.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review, and we are so happy Mum is enjoying living with us at Surbitonian Gardens. I will share your lovely feedback with the rest of the team.


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Review from C L (Sister-in-law of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seemed much happier, he likes the staff and the home.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review.


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Review from Kelly H (Private Carer of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my friend came here he was having fall support 24 hours, now he can manage most things by himself. The freedom and support he gets from all staff to like a normal and with dignity. We visit every day, he is happy and room and meals always clean tidy, food always good.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your lovely review. I will make sure to share with the rest of the team.


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Review from D M (Friend of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, clean, care home. Staff are all friendly and accommodating.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review and I will share your feedback with the rest of the team at Surbitonian Gardens. Resident Manager


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Review from J B (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely room, staff are nice and friendly. I feel well looked after. Very pleased to have my things from home around me.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words, and I will pass on your lovely feedback to our team at Surbitonian Gardens.


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Review from Patrick T (Brother of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely place staffed by warm and very friendly people, who are also very helpful.

Reply from Lesley Andrew, Manager at Surbitonian Gardens

Thank you for your kind words, and we are pleased to know that you are happy with the care provided to your sister.


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Review from E B (Sister of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are attentive and always friendly.
I have, on occasion, spoken with staff about issues with my sister. They have always responded well.
Really appreciate the lovely coffee facilities too!

Reply from Lesley Andrew, Manager at Surbitonian Gardens

Thank you for your feedback, and we are really happy to know you enjoy your visits to our home. I will ensure the staff know the difference they make.


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Review from J H (Partner of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and home are very helpful and compassionate and look after the residents very well.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff at Surbitonian Gardens.


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Review from V H (Friend of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always cheerful and kind.
My friend is happy with her care and I always find her in a good mood.
We are appreciating the coffee area and goodies.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words in your review. I will share your lovely feedback with the rest of the staff.


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Review from C S (Granddaughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited my nan, the staff have always been lovely and couldn't do more for making us all feel welcome and comfortable.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review. I will share your lovely feedback with the staff at Surbitonian Gardens.


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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Surbitonian Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Surbitonian Gardens is calculated as follows: ( (345 Excellents x 5) + (91 Goods x 4) + (21 Satisfactorys x 3) + (10 Poors x 2) + (5 Very Poors x 1) ) ÷ 472 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Surbitonian Gardens is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

6 Bed Vacancies

posted 18 Mar 2025

General Nursing, Residential Care, Dementia Care and Bariatric care available.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Surbitonian Gardens

What types of Care is Surbitonian Gardens registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Surbitonian Gardens provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Surbitonian Gardens have?

There are 80 Single Rooms.

What are the Facilities & Services at Surbitonian Gardens?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Surbitonian Gardens to the centre of Surbiton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.