Surbitonian Gardens

Poppy Court, Warwick Grove, Surbiton KT5 8FF

9.6 51 Reviews

Funding & Fees Guide for Surbitonian Gardens

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,750
Self-Funded Residential Dementia Care from £1,750
Self-Funded Nursing Care from £1,750
Self-Funded Nursing Dementia Care from £1,750
RESPITE Self-Funded Residential Care from £1,750
RESPITE Self-Funded Residential Dementia Care from £1,750
RESPITE Self-Funded Nursing Care from £1,750
RESPITE Self-Funded Nursing Dementia Care from £1,750

(these prices are only a guideline, please contact Surbitonian Gardens to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Near Public Transport

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Jennifer L (Sister of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience

My brother was transferred from Scotland in December and has settled in extremely well. The room is lovely, spacious and well-appointed. This was a huge step for him leaving his home and with all his complications, but was surprised at how quickly he adapted. With all the ongoing red tape and changes

of authorities, I have many questions, but nothing is too much trouble, and the feedback is excellent. I am contacted regularly about any changes in his care by phone or email, so I feel confident that I have no reason to worry about him. They are accommodating with regard to meals, and if something different is requested, he can have it without any question. I am confident that his medication for his Parkinsons is administered on time which was a worry when he was living at home. The staff are very friendly and professional and genuinely care for all the residents. It is always a big step to putting a loved one into care, and I'm happy I chose Surbitonian Gardens.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review.

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Review from Ann H (Wife of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience

We contacted Surbitonian Gardens before they opened and had a visit from one of their managers. Such a good visit. We were invited to call in for coffee once a week, which we did, so my husband would feel at home as he found difficulty staying in Day Care on a previous respite. Later, he happily stayed

for respite with support from such kind, capable and professional staff who are trained in this field. The atmosphere is welcoming and happy. The accommodation is so well appointed and practical too. There are planned activities daily, varied activities with all types of music - so important for dementia sufferers. My husband is now settled as a permanent resident. He said completely out of the blue, this is a good place.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review.

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Review from Ian M (Son of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

All the staff at the Gardens really cared for and looked after my mum really well during her last days. They kept me fully informed with a call each day on her condition.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your review and kind words.

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Review from L P (Sister of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience

My sister was only 58 when she came into Surbitonian Gardens for end-of-life care for an aggressive glioblastoma (brain tumour) and sadly, she was only able to spend 3 weeks there. I cannot speak highly enough of the setting and the facilities, but these pale into insignificance when compared to the

calibre of the staff. The manager fought valiantly to get my sister into the home she had actually (and somewhat ironically) chosen for our mother who died just a few weeks before her; both nursing staff and carers could not have been kinder or more willing. Absolutely everyone working at Surbitonian Gardens seems thoroughly invested in its values and it has been wonderful to have been involved with such lovely people, albeit in such a sad situation. They provided me, as well as my sister, with plenty of support and did everything they could for us. Thank you all!

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words.

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Review from S K (Respite Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

I was here temporarily while waiting for private respite. Didn't know this home existed before, I was most impressed and could easily have stayed if other arrangements hadn't been made.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind words and review.

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Review from Julie C (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience

Surbitonian Gardens has proved to be an excellent choice for our mum. The physical environment is light and modern, yet homely. The rooms are spacious with ensuite bathrooms. Staff are friendly and welcoming. They make every effort to develop good relationships with and between all residents and their

families. Regular and one-off activities provide variety to residents, and feedback is sought from residents on all issues.
Nursing staff provide discreet, caring support, liaising with families as needed. Residents are registered with a local GP, are given vaccinations, eg flu/Covid boosters, and arrangements are being made for dental and eye checkups.
My mum, who six weeks ago was in despair, now has the security, company and 24/7 care she so desperately needed. The positive change in her is significant.

Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens

Thank you for your kind review from management and staff at Surbitonian Gardens

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Review from J F (Power of Attorney of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

An excellent new facility offering care for elderly people. Staff are extremely helpful, friendly and competent. Facilities and care by friendly staff who are second to none.

Reply from Heather Clayton, Resident Exp Manager at Surbitonian Gardens

Thank you for your kind words from management and staff at Surbitonian Gardens.

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Review from Paula S (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

My mother moved into Surbitonian Gardens at the beginning of September 2022. The home is very well designed, with fabulous facilities for residents and their families. The rooms are well equipped and spacious.
The staff, without exception, have all been great, kind, caring, respectful and treating

Mum with great dignity, and engaging with us, providing information and the ability to discuss matters in a professional yet relaxed way.

Reply from Heather Clayton, Resident Exp Manager at Surbitonian Gardens

Thank you for your kind words

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Review from Cynthia T (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience

Care and concerns for my mother have been well addressed.
Motability better.
Speech improved.
Weight gain brilliant.

Reply from Heather Clayton, Resident Exp Manager at Surbitonian Gardens

Thank you for your kind words.

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Review from Judith S (Wife of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience

A brand new home with lovely, airy bedrooms and excellent wet rooms. The staff are enthusiastic and very kind and caring.

Reply from Heather Clayton, Resident Exp Manager at Surbitonian Gardens

Thank you very much for your kind review from the management and all staff at Surbitonian Gardens.

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Review from P T (Wife of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience

My husband has been in Surbitonian Gardens for nearly a month. When I first visited, the home was brand new, so there were no residents, but I met all the managers, and after talking with them, I felt there would be good strong leadership promoting the ethos, one of care, inclusion and treating the

residents with respect and as individuals.
There are daily planned activities to stimulate and enrich their experiences and live singing. All the staff work together as a united team and provide excellent care in a friendly and respectful manner. The food is delicious and varied.
The rooms feel spacious, and the building itself is light and airy, creating a nice environment. It is split into different areas giving a choice of privacy, sociability and homeliness. The garden is a great asset to walk and sit in.
Most important of all, my husband has settled well, and I feel he is safe and being very well looked after.

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Surbitonian Gardens

Care Provided by Surbitonian Gardens

Good to Know

Funding & Fees Guide for Surbitonian Gardens

Facilities