White House Care Home

Gillison Close, Letchworth Garden City SG6 1QL
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9.9 44 Reviews
  • White House Care Home, Letchworth Garden City
Following a complete renovation, White House Care Home opened in November 2022 and offers residential, dementia, nursing and respite care for up to 50 residents on an all-inclusive basis.

As well as delivering high quality, personalised care, White House Care Home is also focused on ensuring residents have a great quality of life. There is plenty on offer, with residents free to engage as much or as little as they wish. From arts & crafts, a hair and beauty salon, a café, a cinema room and regular activities arranged by the activities team, each day is designed to be engaging and enjoyable. For residents who prefer their down time, the spacious and homely en suite bedrooms offer a tranquil and private area and there are also great living areas and courtyard gardens.

The home is welcoming visitors to come along and take a tour around the fabulous new setting, so please get in touch if you'd like to find out more.

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Care Provided by White House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Helen Brett (Interim Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for White House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,550
    • Self-Funded Residential Dementia Care £1,550 – £1,700
    • Self-Funded Nursing Care £1,749 – £1,950
    • Self-Funded Nursing Dementia Care £1,750 – £1,950
    • RESPITE Self-Funded Residential Care £1,540 – £1,705
    • RESPITE Self-Funded Residential Dementia Care £1,705 – £2,145
    • RESPITE Self-Funded Nursing Care £1,870 – £2,145
    • RESPITE Self-Funded Nursing Dementia Care £1,870 – £2,145

  • For residents with nursing care needs FNC would be additional to our fees listed. Please contact the home for further information.
  • (these prices are only a guideline, please contact White House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are most welcomed to the home.


  • Parking

  • On-site car parking available for visitors


White House Care Home Reviews (44)

Total of 44, showing 21-40
9.9

White House Care Home has a Review Score of 9.9 (9.908) out of 10, based on 40 reviews in the last 2 years. Over all time White House Care Home has 44 reviews.

Overall Experience

  • 43
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Date Published

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Review from C M (Friend of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome and treated with much kindness. The residents seem happy and contented knowing everything is done to help them and make their lives easier.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your wonderful review, your kind words and positive feedback will be passed to the team.


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Review from R C (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to be happy at White House Care Home much happier now more residents have moved into the care home.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you so much for your kind words, we really do appreciate this.


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Review from Doug B (Son-in-law of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at the White House since April following a number of stays in hospital following the death of my father-in-law. She has been looked after by the team at the home so well. They not only manage all medication and physical care but they have had a big impact on her mental health.
She is much happier surrounded by positive people who encourage her to join in activities and also arrange such a wide range of activities to suit everyone.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you very much for reviewing White House. We really appreciate you taking the time to share your kind words towards our team. We are pleased to hear of the positive impact we had on your mother-in- law.


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Review from J B (Grandson of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been very kind to my grandmother. In May we sadly lost my grandfather and the staff were very respectful towards his needs and her feelings. I believe that all of the activities, consistent meals and making friends with other residents have guided her through a dark time. I also
believe that she couldn't be in a better place for helping with her needs and the staff are always kind to the whole of my family when we visit.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from G R (Friend of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say this this care home is the best I have ever encountered. It looks stunning like a hotel but cosy like a home. The staff are wonderful and the care is very good. I have to say the cleanliness is top standard and the housekeeping team are fantastic. The laundry is also well done with freshly
pressed clothes coming back each day.

Reply from Maria Dziedziurska, Manager at White House Care Home

We would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.


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Review from Gillian I (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really upset about having to arrange a care home for my husband. It was not what I wanted to do. I chose the White House and was very impressed from my initial visit. The staff are always wonderful, caring and professional. The whole staff are involved with all the residents, and they are all
like one family. Everyone works together to provide excellent care from the receptionist, housekeeping, maintenance and carers. As I have said, this is not where I want my husband to be, but this is the best that I could find. High recommend.

Reply from Maria Dziedziurska, Manager at White House Care Home

Dear Gillian, thank you for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.


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Review from J H (Sister-in-law of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The house is very fresh and modern. Activities are varied and seem appropriate for the clients using them. All the staff seem very caring and helpful. The facilities for visitors are good and appreciated and open visiting is great. Each room is comfortable and warm.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your feedback following your recent experience at our home. We appreciate you taking the time to let us know how we are doing.


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Review from J B (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, excellent staff.

Reply from Maria Dziedziurska, Manager at White House Care Home

We are extremely grateful for your lovely review.


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Review from Mellanie L (Friend of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been amazing with the transition over from garden house hospice I can not thank them enough it's still a learning curve but we are getting there slowly but we have been treated with respect sensitivity and care.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you very much for your feedback. Glad to hear we are doing a good job.


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Review from S L (Daughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care home and the staff working there highly enough. It really is more like a luxury hotel. My dad recently visited for 2 weeks respite and was very anxious about being in a care setting, away from home for the first time. The lady on reception, the care home manager and all the lovely
staff couldn’t have done more to make sure he was put at ease, made to feel welcome and despite his numerous care needs, they always ensured he was treated with kindness, dignity and respect. We will definitely be looking to use them again.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your kind words. Your comments are very comforting and reassuring we provided excellent care to your dad. We are looking forward tp welcoming you and your family in the future.


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Review from L L (Friend of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident at the home since he moved here around 2 months ago. He was reluctant to be in a care home (and made sure everyone knew it), but the staff have been accommodating, kind and patient with him. Everyone I have met has unanimously been a pleasure to deal with. Call bells
are answered promptly, requests are accommodated where possible, and I'm seeing genuinely person-centred care. The home manager is a lovely lady, who is very willing to work with residents' families to get the best outcome for the resident - We are currently working on a plan for a special outing for the resident I visit, and both the home manager and activities lady have helped with working out logistics etc. All in all, a well-led, friendly and personal home which I can't praise enough.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for taking the time to leave us such a fantastic review. I'm very pleased to hear that the planned activity went ahead and was a great success. The care and service we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.


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Review from Yvonne B (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my experience at the White House. The management and all nursing/care staff treat all residents and visitors with kindness and dignity. The home is always clean and tidy, with a warm and inviting environment. My parent's care is excellent, and I am kept up to date with their nursing
and medications. The rooms are very well suited to the resident's needs. The food and drinks provided are excellent, with a choice of fresh food every day. The activities are carefully throughout, and most are inclusive for all. I have no concerns regarding safety and security.

Reply from Maria Dziedziurska, Manager at White House Care Home

Dear Yvonne, thank you for your kind words and recognition of the team. We are so pleased to read your positive comments about your experience at White House Care Home. It is our pleasure to provide the care and support your parents require.


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Review from D F (Son of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The general place is outstanding. My mother is very happy. The staff are happy and polite.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for taking the time to leave us a review, we are delighted with your comments and we all look forward to welcoming you back soon.


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Review from Y D (Daughter-in-law of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to this care home at the beginning of April. I was very impressed with the management and how they welcomed not just my mother-in-law but us a whole family. They provided us with a huge support as my mother-in-law has just been diagnosed with Dementia which was very hard on the
whole family but the whole team of White House care home was just amazing. I would recommend this care home to everyone.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you for your lovely comments. The care and service we deliver as a team to our residents and families are extremely important to us. We are very happy that we could help when you needed it.


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Review from Elizabeth W (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely premises and the staff are very pleasant and helpful. Dad loves his cooked breakfast. They keep you informed of any problems etc. Would definitely recommend.

Reply from Maria Dziedziurska, Manager at White House Care Home

Elizabeth, thank you for your review. It is our pleasure to provide the care and support dad requires.


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Review from Ian W (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found an excellent nursing home for my mother to reside in and be looked after. The clinical care from a doctor and nursing staff is very good. The general care is also excellent. My mother is being treated with respect and dignity as you would expect from 'top draw' staff. The establishment
in general is as smart as can be with great facilities. The dining room and food are particularly good. The White House is an excellent place in general.

Reply from Maria Dziedziurska, Manager at White House Care Home

Dear Ian, thank you very much for taking the time to send us this lovely review, it is appreciated. Each day we try our best to ensure our residents are treated with the kindness and respect they deserve.


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Review from L C (Ex Family Member) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

*Outstanding*
Couldn’t have wished for a better place for my loved one to have lived.
Forever grateful for the love and care they received during their time.
The staff and management are wonderful.
Thank you all.

Reply from Maria Dziedziurska, Manager at White House Care Home

It was a pleasure working with your relative and getting to know you and your lovely family. Thank you so much for taking the time to leave us glowing feedback. The team is overjoyed to read your 5-star review.


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Review from R B (Friend of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

lovely friendly staff and very caring. Told the food is good too. It all looks very clean too. Would not mind living there myself!
Rooms are a decent size and give people some privacy too.
Bathrooms have all the facilities, especially for disabled people.

Reply from Maria Dziedziurska, Manager at White House Care Home

Thank you, we really appreciate you taking the time to express your positive experience, from us all here at White House.


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Review from Justin B (Son of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extraordinary care and attention to detail. Felt safe in the knowledge that my father was being looked after well. Being able to sleep at night knowing your loved one is cared for means a lot. I would happily recommend this care home to anyone.

Reply from Maria Dziedziurska, Manager at White House Care Home

Dear Justin, thank you for your 5* review, lovely comments and recommendations. We are pleased to know that our staff provided you and your father with extraordinary care whilst at White House.


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Review from Lucy M (Friend of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were caring and attentive to us visitors, the home is set out lovely, family member enjoys being there, plenty of activities going on and the new home manager is very welcoming. Nice and cosy atmosphere looking forward to visiting again

Reply from Maria Dziedziurska, Manager at White House Care Home

Dear Lucy, We are pleased to hear you had such a positive experience at White House, we hope to see you soon.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for White House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for White House Care Home is calculated as follows: ( (424 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 465 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for White House Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 04 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (0)

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Meet the Team (3)

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Helen Brett

Job Title: Interim Home Manager

Joined: 2025

Helen is the Interim Home Manager at White House Care Home.


Reni

Reni Philip

Job Title: Deputy Manager

Joined: 2022

Mandy

Mandy Shepherd

Job Title: Receptionist

Joined: 2023

Mandy is the White House’s receptionist who provides a warm welcome to all who visit the home. She is extremely capable and efficient with a diverse skill set that her colleagues appreciate. Mandy enjoys interacting with residents and their relatives and is committed to providing a friendly and caring environment.