White House Care Home

Gillison Close, Letchworth Garden City SG6 1QL
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9.9 44 Reviews
  • White House Care Home, Letchworth Garden City
Following a complete renovation, White House Care Home opened in November 2022 and offers residential, dementia, nursing and respite care for up to 50 residents on an all-inclusive basis.

As well as delivering high quality, personalised care, White House Care Home is also focused on ensuring residents have a great quality of life. There is plenty on offer, with residents free to engage as much or as little as they wish. From arts & crafts, a hair and beauty salon, a café, a cinema room and regular activities arranged by the activities team, each day is designed to be engaging and enjoyable. For residents who prefer their down time, the spacious and homely en suite bedrooms offer a tranquil and private area and there are also great living areas and courtyard gardens.

The home is welcoming visitors to come along and take a tour around the fabulous new setting, so please get in touch if you'd like to find out more.

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Care Provided by White House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Helen Brett (Interim Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for White House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,550
    • Self-Funded Residential Dementia Care £1,550 – £1,700
    • Self-Funded Nursing Care £1,749 – £1,950
    • Self-Funded Nursing Dementia Care £1,750 – £1,950
    • RESPITE Self-Funded Residential Care £1,540 – £1,705
    • RESPITE Self-Funded Residential Dementia Care £1,705 – £2,145
    • RESPITE Self-Funded Nursing Care £1,870 – £2,145
    • RESPITE Self-Funded Nursing Dementia Care £1,870 – £2,145

  • For residents with nursing care needs FNC would be additional to our fees listed. Please contact the home for further information.
  • (these prices are only a guideline, please contact White House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are most welcomed to the home.


  • Parking

  • On-site car parking available for visitors


White House Care Home Reviews (44)

Total of 44, showing 41-44
9.9

White House Care Home has a Review Score of 9.9 (9.908) out of 10, based on 40 reviews in the last 2 years. Over all time White House Care Home has 44 reviews.

Overall Experience

  • 43
  • 1
  • 0
  • 0
  • 0

Date Published

44
4
19
40
4

Review from D W (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the first time, my mum experienced respite care at White House Care Home and I have been extremely happy with the care and support my mum received. The staff are excellent and listen to requests and personal attention my mum needed. I will not hesitate to use this fantastic care home again.

Reply from Manni Makoni, Manager at White House Care Home

Thank you for these lovely kind words, it was an absolute pleasure to care for your mum.


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Review from Mark S (Son-in-law of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to White House Care Home last year, she was taken ill just before she moved there and sadly passed away a few weeks after moving in. During her short time there, the staff were amazing and did everything they possibly could to make her comfortable, not only that but they went
out of their way to ensure our family could spend as much time with her and made us all feel welcome including bringing food and drink to us on long visits. All this whilst they were still trying to find their feet in the first few weeks after opening. My wife and her sisters were so grateful for this and how it enabled them to spend as much time as possible with their mum in her final days. Such a pity that she had so little time there as we all know she would have been happy and well looked after.

Reply from Manni Makoni, Manager at White House Care Home

Thank you so much for your wonderful review. We are so pleased we were able to provide the high level of care to your mother-in-law that you have mentioned.


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Review from D G (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is beautifully decorated and equipped more like a 4-star hotel. The grounds need some attention but I am sure they will be as beautiful as the home in due course. The care home has only been open for two months and I know there have been teething problems with the staff, all the staff
that I have met have been lovely and I know my mum is in safe, caring hands which is the most important thing of all.

Reply from Manni Makoni, Manager at White House Care Home

Thank you so much for your lovely feedback. We are very proud of the work that the team delivers on a daily basis and will ensure that they receive your comments. We have ground projects which we will be implementing to enhance residents' and relatives' experience at White House Care Home.


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Review from R A (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the care home that I would choose for myself. Brand new, beautifully refurbished, very clean - it feels like a 5* hotel. There is a great and friendly catering team and a truly amazing care team who look after my Dad wonderfully. Thank you to all at the White House.

Reply from Jo Needs, Regional Director at White House Care Home

Thank you so much for taking the time to provide us with such wonderful feedback. We will ensure that we share these great comments with the team. Take care,


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for White House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for White House Care Home is calculated as follows: ( (424 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 465 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for White House Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 04 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (0)

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Meet the Team (3)

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Helen Brett

Job Title: Interim Home Manager

Joined: 2025

Helen is the Interim Home Manager at White House Care Home.


Reni

Reni Philip

Job Title: Deputy Manager

Joined: 2022

Mandy

Mandy Shepherd

Job Title: Receptionist

Joined: 2023

Mandy is the White House’s receptionist who provides a warm welcome to all who visit the home. She is extremely capable and efficient with a diverse skill set that her colleagues appreciate. Mandy enjoys interacting with residents and their relatives and is committed to providing a friendly and caring environment.