Chartwell House

26 Draco Drive, Off Star Lane, Broadstairs CT9 4FY
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Top 20 carehome certificate
10 36 Reviews
  • Chartwell House, Broadstairs
Chartwell House is located in Broadstairs, Kent. The home features high-quality interiors and offers a warm and tranquil environment where comfort meets elegance. The team strive to value and empower each resident as an individual, and are dedicated to providing care that is personalised and family-centred.

At Chartwell House, care is more than just a service; it’s a profound feeling of comfort, security, and genuine connection. Their Life Enrichment Programme, which encompasses the six principles of wellbeing—Contribute, Grow, Reflect, Feel, Move, and Connect—ensures that every resident’s unique needs are met with compassion and respect.

Whether it’s through their specialist Nostalgia Care for dementia, their Residential Care that fosters a sense of belonging, or their Short Stays that offer a refreshing break, they are dedicated to enriching the lives of residents every day.

Food plays a pivotal role in the overall wellbeing of their residents. Collaborating closely with local suppliers, their chefs craft menus using fresh, seasonal produce to create a dining experience that delights the palate while nourishing the body. Their daily menu is thoughtfully curated and accommodates a variety of dietary needs, ensuring that every meal is a pleasurable experience.

At Boutique Care Homes, they believe in not only fostering comfort but also in making every day filled with joy, shared experiences, and exceptional care.

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Care Provided by Chartwell House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Diane Collins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023

Funding & Fees Guide for Chartwell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700

  • Weekly fees are subject to the choice of room and your loved one’s specific care needs.
  • (these prices are only a guideline, please contact Chartwell House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chartwell House Care Home is delighted to welcome families, visitors and members of the wider community to their home.


  • Parking

  • Chartwell House Care Home offers on site parking.


Chartwell House Reviews (36)

Total of 36, showing 21-36
10

Chartwell House has a Review Score of 10 (9.972) out of 10, based on 36 reviews in the last 2 years. Over all time Chartwell House has 36 reviews.

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Review from S R (Son of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite not wanting to go into care, Mum settled very quickly and just loves the care and support she gets in Chartwell House from all the staff.

Reply from Diane Collins, Home Manager at Chartwell House

We're delighted to hear that your mum settled quickly and feels the love and support from our team at Chartwell House. It's our goal to provide a caring and comfortable environment, and we appreciate your positive feedback. If there's anything more we can do to enhance her experience, please don't hesitate to let us know. Thank you for entrusting us with your mum's care.


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Review from Sue H (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad (age 91) has now been at Chartwell for four months. We looked at one other place, but Chartwell was off the scale in comparison in all respects. Being new and purpose-built, there is plenty of light and space in both the en-suite bedrooms and the multiple lounges, no steps to worry about, lovely
gardens (Dad even has a private patio area), and everywhere is beautifully decorated. They offer so many activities, outings and events that residents are kept entertained and stimulated rather than just sitting in a circle watching TV, as seems to be the norm at many care homes. The staff are all lovely and as regular visitors you are welcomed at any time with drinks and homemade cakes and you can join in the many events. It really feels like an extended family home where grandchildren and even family pets can visit. I have no hesitation in recommending Chartwell to everyone. If you look around there first, I promise you won't want your loved one to live anywhere else.

Reply from Diane Collins, Home Manager at Chartwell House

We're thrilled to hear your positive feedback about Chartwell! It's our goal to create a home that feels like an extended family, and we're delighted you feel this way. Thank you for your recommendation – we're committed to maintaining the high standards that make Chartwell House truly special, and we are honoured to have entrusted with his care.


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Review from Judith I (Wife of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how relieved I was to find such a wonderful care home to look after my husband, who is suffering from dementia. Wonderful, caring staff, clean modern rooms, especially love that as a family we can all have a meal together with him.

Reply from Diane Collins, Home Manager at Chartwell House

We're touched by your kind words. Providing a supportive environment for residents living with dementia is a priority for us. It's heartening to hear that you appreciate our caring team, modern facilities, and the opportunity to share meals together as a family. Thank you for entrusting us with your husband's care.


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Review from D T (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted that Mum has been able to move into a stylish, high-quality care home in the centre of Thanet. Her room is a good size, bright and airy, with a door onto the garden. The staff are friendly and kind, and there are plenty of varied activities. It is very welcoming for visitors, and it has
improved her well-being to know that Mum is being well cared for.

Reply from Diane Collins, Home Manager at Chartwell House

We're delighted to hear about your positive experience with Mum's move to our care home. We're glad to know that she's enjoying her stay. Creating a welcoming environment for residents and their families is a priority for us, and we're pleased to contribute to her well-being. Thank you for your kind words!


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Review from Carol R (Wife of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home highly enough. Not only is it like going into a five star hotel, it is the truly caring and dedicated staff, from the top down, who make it truly exceptional. They go above and beyond. The spa bath is the highlight for my husband.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for your review. We're thrilled to hear that your experience has been akin to a five-star hotel, but more importantly, that our dedicated and caring team have made it truly exceptional. Your kind words are greatly appreciated, and we're honoured to have earned your trust and recommendation.


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Review from Valerie L (Respite Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose respite care at Chartwell House after knee surgery rather than rely on my family and friends. It was definitely the right decision.
As soon as I arrived, I was taken over by lovely staff who dealt with my bags, immediately made me comfortable brought me a cup of tea, took me to my tasteful
room with a patio door to the garden, and unpacked my suitcase for me. It couldn’t have been a nicer, welcome, setting the tone for the rest of my stay.
Nothing was too much trouble. I only had to press a buzzer to call one of the staff who all looked after me so well day or night. They were happy, friendly, and great company to have around. The Bistro staff also were lovely and provided tea/coffee with cake or biscuits with a smile.
The food that I had in my room or in the restaurant I chose was excellent.
It was my birthday whilst there, and I had a delicious surprise cake with candles and a gift with a card.
All in all, a lovely, five-star stay, which I’d happily repeat and highly recommend.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for sharing your wonderful experience at Chartwell House. We're delighted to hear that your short stay with us was such a positive and welcoming experience. It's heart-warming to know that our team made you feel comfortable and provided excellent care throughout your stay. We're thrilled we could make your birthday special too! Your recommendation means a lot to us, and we'd be more than happy to welcome you back anytime you choose.


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Review from Robert S (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we were going away on holiday, we wanted to ensure our near 90 year old mother would have the care and attention she so rightly deserves. We were impressed with the facilities at Chartwell House but were overwhelmed with the care and attention shown to our mother by staff there. Thank you to you
all. A wonderful team!

Reply from Diane Collins, Home Manager at Chartwell House

We're thrilled you found Chartwell House Care Home's facilities impressive and that our team provided outstanding care and attention to your mother. Thank you for your kind words and recognising our wonderful team's efforts, we hope you enjoyed your holiday!


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Review from Sally M (Friend of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend made the difficult decision to sell her house and move into a care home, however, we feel that Chartwell House is as far from the “typical” image of a care home as you could get. Five star hotel with every luxury catered for along with the friendliest, most caring staff you could ever meet!
The rooms are large with a beautiful en-suite bathroom. Every type of care is covered, whether it’s a food preference, bathing facilities, hair, nails and foot care, there is nothing they haven’t thought of! As a regular visitor they extend the same courtesy to me, with tea, coffee and cakes offered all the time. The food is varied and very high quality. I really cannot compliment the home and staff enough! I wish everyone could experience this kind of care in their later life. It’s exceptional!

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for this beautiful review, we are all touched by your kind words. It is a true pleasure and honour to care for your friend and we count ourselves lucky to play a small part in her amazing life. I will pass this lovely feedback on to the team, thank you again!


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Review from Gerald G (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Faultless"
Management and staff are very kind, charming, always smiling and most helpful, day and night.
In my opinion, the motto of Chartwell House Care Home should be - nulli secundus (second to none).

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for taking the time to leave us a review and we are both humbled and overjoyed with your feedback. We are honoured you choose Chartwell House as your home.


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Review from Elaine E (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are clearly well chosen for their ability to relate to and care for residents with dementia and other needs - the care and dignity of residents are a clear priority for all staff, regardless of role. The variety of activities available and connections with schools and other providers add a dimension
to the activities. The accommodation and outside areas are inviting and well-planned. Residents with dementia are kept secure by the use of coded access - there is no possibility of a fall on stairs or unaccompanied access to unsafe areas.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for this review, it has made our day. Care and dignity of residents will always be our main priority and we are honoured that you have placed your trust in us to care for your loved one. Our life enrichment program is the cornerstone of our care home and we truly value our connections with the community to enhance resident well-being. Thank you again for taking the time to write this and I will pass it on to the team.


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Review from Barbara W (Niece of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! My aunt is flourishing since she moved into this wonderful new care home in February. She is engaging with all the fun activities and has a new lease of life, singing, dancing, creating crafts and enjoying outings. The care is first-class from all staff, whatever their role. Everything is done
professionally with love and laughter. My aunt is happy and energised in a way we haven't seen for a long time. We are grateful for the ways we are included in her care plan and invited to events set out in the monthly programme. A huge thank you from us to the whole team and I know my aunt thanks you every day.

Reply from Diane Collins, Home Manager at Chartwell House

I can honestly say that your aunt is the life and soul of Chartwell House and we are so happy that she is living life to the full with us. The whole team work so hard for all residents and I am delighted to read that you consider our team first-class. Thank you so much for taking the time to leave this review.


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Review from A N (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are delighted with the care our mum receives at Chartwell House Care Home. All the staff are friendly and helpful and Mum settled in very quickly. The facilities are excellent and we are all confident that Mum is being given high-quality care with respect and dignity.

Reply from Diane Collins, Home Manager at Chartwell House

We really appreciate you leaving us this lovely review and I will certainly pass this on to the rest of the team. I am delighted to read that you feel our team are friendly and helpful at that your mum has settled in. We consider it an honour to care for her and for you to be part of our wider Chartwell House family.


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Review from Jane B (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To say that making the decision to move my father to a care home was difficult is an understatement, but it was the best decision we could have made.
My father is happy and beautifully cared for at Chartwell House Care Home. Living at Chartwell House has given him a social life once more. He has enjoyed
trying out new hobbies, tasting new foods and meeting new people. There are always activities happening which Dad is invited to join in and often he does but equally, if he wants some time alone to read the paper or watch TV, his right to choose is always respected.
The staff could not be kinder or more understanding and the welcome given when stepping over the threshold is warm and friendly.
Not having to worry about Dad's welfare anymore has massively improved the quality of life of our entire family and I can't thank the staff enough.

Reply from Diane Collins, Home Manager at Chartwell House

The team and I are humbled to have been entrusted with your father's care and we are so grateful that you have taken the time to leave us this review. We strive to be a warm and loving family where everyone feels at home and I am delighted to see your father flourishing at Chartwell House.


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Review from Chris S (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the management and staff enough for their very professional and loving care towards our mum on a daily basis. Also, around the time of our father’s recent tragic death, they ensured the necessary arrangements had been made to help us get through a really sad and emotional last four months
of our lives.
Chartwell House Care Home is very modern with beautiful decor and purpose-built, state-of-the-art technology and tools. Ultimately, however, what makes the difference are the staff that work there, from the senior management down, we simply cannot praise them all highly enough.
It’s such a fun-loving and imaginative set-up but who are always looking to raise their bar of excellence in everything they do there. I simply cannot imagine a nicer place to trust looking after our now 90-year-old mum with dementia, who’s now got a smile on her face, once again with the love and attention she receives on a daily, basis since being widowed just under four months ago.
Best wishes.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you so much for this beautiful review, it really means so much to us. I will certainly pass this on to the team. We consider it a huge privilege to care for your mother and we will always do everything we can to support her and you all as her family. Thank you again.


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Review from Claire F (Niece of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just walking into the facility you can see and feel the difference between Chartwell House Care Home from other care homes.
From the positive attitudes of the staff to the eye-pleasing decor, lots of natural sunlight throughout and the numerous engaging activities that the residents are encouraged
to participate in.
I feel that Chartwell House not only improved my uncle's quality of life but longevity as well. Thank you to all that make up Chartwell House!

Reply from Diane Collins, Home Manager at Chartwell House

Thank you for your lovely review, we are all so happy to see how well your uncle has settled into Chartwell House’s family. He is definitely living life to the full which is lovely to see. We feel very privileged to be part of his life’s journey.


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Review from S P (Goddaughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing environment. Spacious and welcoming. Staff members have all been extremely helpful, both prior to admission and then as a resident. Activities are varied and greatly enjoyed. Have not been there at mealtimes but the menus look delicious. Outside areas and gardens are looking great - looking
forward to using the outside space in warmer weather. Strong feeling of one great team working well together for the benefit of the residents.

Reply from Diane Collins, Home Manager at Chartwell House

Thank you, Sharon, for taking the time to review Chartwell House and for your observations. We too are all looking forward to the warmer weather and the opportunities that it will bring for our residents and their families. As ever, we are grateful for your continued support in all we do here at Chartwell House.


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Chartwell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Chartwell House is calculated as follows: ( (419 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 429 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chartwell House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (4)

Diane

Diane Collins

Job Title: Home Manager

Joined: 2022

Diane joined Boutique Care Homes in August 2022 to launch Chartwell House Care Home. With over 30 years of experience, Diane believes that caring for and being part of another person’s life journey is an immense privilege and loves to see residents smile. High-quality compassionate care is Diane’s passion, and she is committed to supporting families throughout their care journey. Diane takes the time to know & understand each person’s values, preferences and wishes, treating every resident like family. Her own personal experiences have helped Diane to understand what families are feeling and the struggles that they are facing. This drives her to provide the best service in a person-centred way for all residents and to support them to continue to lead a fulfilled and enriched life.


Georgi

Georgi Mills

Job Title: Deputy Manager

Joined: 2023

Having worked in a variety of care settings for over 30 years I believe this has given me the opportunity to understand people and how important it is for them to receive care in a way that they choose so that they can continue to enjoy life to its fullest. I enjoy helping to make a difference in someone’s life and trying to enable them to do as much for themselves as possible and keen to help them do this in a person-centred way. I have joined Boutique Care Homes as I feel they have the same views about helping people to live the lives that they choose and look forward to being part of the exciting plans Chartwell House has to enrich people’s lives.


Jude

Jude Coveney

Job Title: Admissions Manager

Joined: 2022

I have worked for many years in a variety of care settings, providing me with a unique insight into the emotions and complexities of delivering and receiving care, which at some stage we may all come to know first-hand. As such investing time and energy into promoting excellence in care is therefore an investment into our own futures, whilst ensuring the very best for the people we are entrusted to look after today.


So, without question, my move to join the growing team at Chartwell House and become part of Boutique Care Homes fits with my beliefs. My mantra is to try and do at least one good deed a day, and to smile at everyone, it makes it really difficult for them to do anything other than smile back at you!


We all have great plans and aspirations for Chartwell House and I for one can’t wait to open the doors to our first residents a start making magical memories.


Lauren

Lauren Moore

Job Title: Home Administrator

Joined: 2022

I have worked within office environments for the last seven years since finishing my education, with my knowledge predominately within the care industry.


In my spare time, I enjoy visiting the cinema, participating in gym activities and spending time with my family and friends.


I feel privileged to be doing this role and I am looking forward to welcoming in the residents and getting to know them and their families.


The most rewarding part of caring for me is making others smile and making a difference. I am excited to utilise my knowledge here at Chartwell House and to be a part of the growing team.