Millcroft

Alfrick Close, Redditch B97 6RU
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10 37 Reviews
  • Millcroft, Redditch
Millcroft care home offers high-quality residential and dementia care. It is situated a short distance from the town of Redditch.

Staff are compassionate and highly-trained and do their utmost to make a real difference to residents.

The bedrooms are ensuite and come with fitted furniture, a flat screen TV, mini fridge, WiFi and a telephone point.

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Care Provided by Millcroft

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lyndsay Sard (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Millcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of the residents is the home's priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Millcroft are pleased to welcome visitors into their brand new home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Millcroft has plenty of onsite parking spaces for visitors.


Millcroft Reviews (37)

Total of 37, showing 1-20
10

Millcroft has a Review Score of 10 (9.959) out of 10, based on 29 reviews in the last 2 years. Over all time Millcroft has 37 reviews.

Overall Experience

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Review from J K (Niece of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute my uncle arrived, all of the staff have made not only him welcome but all of his family and friends.
I have been in many care homes, at Millcroft, and the decor, care, staff and facilities are second to none.
Millcroft is home from home with love and care.

Reply from HC-One Limited, Administrator at Millcroft

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents, Thank you, once again, for your kind words.


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Review from J M (Daughter-in-law of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law received excellent care the entire time she was at Millcroft. The staff were very caring and nothing was too much trouble. She became very fond of the staff. Right up to the end, she was treated with absolute dignity.
The staff were also very caring towards the relatives and kept us
fully informed of any changes in his treatment.

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Review from G H (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Millcroft from top to bottom are amazing. I could not single anyone out because they are all outstanding, approachable and supportive. During the two years Mum has been there, they have adapted to suit her needs (this was particularly evident following a recent stay in hospital). They are
on top of her medication, which was a relief to hand over. They do lots of extras to make her feel more at home, like changing her TV channel and finding time to chat if she is in a low mood. They're always ready to listen and happy to give updates. I feel we work together as a team to give care, love and support to my mum.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Millcroft

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Millcroft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.


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Review from S C (Relative of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to bring my relative here in an emergency after numerous falls and home became quite a dangerous place to be for her. We were met with genuine kindness, understanding and support. Whilst here, my relative has thrived, she is happy, settled and very well cared for. This also helps us a s we feel
that she is in the right place. The staff are extremely professional and friendly. I would fully recommend Millcroft.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Millcroft

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from L P (Relative of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home. Staff couldn't be nicer, would recommend it to anyone needing a place for a family member/loved one. Activities are wonderful and food is exceptional. Always have events on for the residents and community.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Millcroft

Thank you for sharing such a positive review about our home. At Millcroft kindness is at the heart of everything we do and are so pleased to hear your loved one is happy and settled here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.


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Review from Nicola H (Granddaughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day that the manager visited my Nan in hospital a weight has been lifted from our hearts. Millcroft and all of it's super heroes have been amazing. We as a family felt very lost when Nan was no longer able to live in her own home. Now we have peace when we go to bed at night. We don't have
to worry, all of the staff at Millcroft are earth angels and I shall be eternally grateful to them. Thank you so much for all the care and love you show to Nan and all of us.

Reply from Clare Sheehan, Careline Advisor at Millcroft

Thank you for sharing such positive feedback about our home. At Millcroft care home kindness is at the heart of everything we do and are so pleased to hear your nan is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.


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Review from Teresa C (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad entered Millcroft for two weeks respite care when his wife was admitted to hospital. I cannot speak highly enough about all the staff at the home. They have cared for all his needs and encouraged his independence and kept us fully informed. The building itself is welcoming, warm, airy and beautifully
decorated. I would highly recommend Millcroft.

Reply from Clare Sheehan, Careline Advisor at Millcroft

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your dad receives at Millcroft Care Home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.


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Review from P S (Friend of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relaxing atmosphere, friendly staff, so clean and bright. Wish I had the money to stay here.

Reply from Clare Sheehan, Careline Advisor at Millcroft

We would like to express our gratitude for your positive feedback. Your positive rating and comments means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.


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Review from R H (Partner of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. Do you have day trips out?

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Review from Jacqueline F (Sister of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my sister today and had a lovely lunch, as much tea and coffee as we wanted. The home was clean, the staff was helpful, treated us with great care and made us feel so welcome. I never thought my sister was ready to go into a care home but she loves it, has made friends and enjoys mixing with
the staff and residents alike. Thank you for a lovely day.

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Review from Roy A (Nephew of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, friendly and happy to help. The food and facilities are excellent and nothing is too much trouble.

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Review from Lisa B (Sister of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and clean. The staff are all very friendly.

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Review from Valerie P (Friend of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Millcroft regularly as I have been acquainted with a number of the residents. If ever I need to in later years to require a care home Millcroft would be top of my list without a doubt. Every member of staff is so obliging and caring.

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Review from Brenda P (Respite Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault anything at Millcroft. Everyone so pleasant and helpful. I made a lot of friends and come back regularly to see them. I am gluten-free, all my meals were really nice.

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Review from C S (Son of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m constantly visiting Millcroft and have got to know most of the staff, however, I’m so impressed with the attitude and dedication of the staff I absolutely know this is the best place my dad could have decided to call his home. Recently I bought a phone for my dad as he’s never used a touch screen
phone before. While he’s learning and due to Parkinson’s he’s finding it difficult, I’ve seen staff helping educate him and guide him even though it’s highly frustrating. A workplace will only ever be as good as the staff that work within the care environment. This is abundantly clear the recruitment process is good asking with how staff are treated. Thank you as this makes a huge difference to my father and his family, very much appreciate it.

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Review from Barbara S (Wife of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being looked after by a wonderful team. They are all very helpful and caring. Their patience is outstanding.
The home is very modern and clean with a warm, homely feeling.

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Review from J S (Respite Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and helpful, nothing is too much trouble. Lovely atmosphere, all good and food is great.

Reply from Charlotte Jackson, Customer Care Administrator at Millcroft

Thank you for taking the time to send a review for Millcroft.


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Review from David M (Husband of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Millcroft on 27/11/23 and I can honestly say the staff and the facilities are excellent. My wife could not be looked after any better anywhere.

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Review from K J (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. Staff are always friendly and happy to help. There is an atmosphere of care and knowledge of individual residents. We don't visit very often as we live a distance away, but once our names were known, they were remembered and used with respect. A lovely, caring environment
has been created by professional and caring staff.

Reply from Terri Kidd, PR Executive at Millcroft

Thank you for taking the time to write such a lovely review. We know that when you live a little further away, it’s important to know that your loved one is supported and looked after, and we are happy to give you that reassurance so that when you do visit, you can concentrate on spending quality time with your loved one without worrying about everyday practicalities.


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Review from Paul K (Son-in-law of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant environment to visit. Staff are very helpful and respectful when interacting with residents and visitors.

Reply from Terri Kidd, PR Executive at Millcroft

Thank you for taking the time to leave a review for Millcroft.


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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Millcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.959 for Millcroft is calculated as follows: ( (332 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 345 Ratings = 4.959

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millcroft is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Lyndsay

Lyndsay Sard

Job Title: Home Manager

Joined: 2022

Lyndsay is the Home Manager at Millcroft care home.


Sarah

Sarah Whittington

Job Title: Front of House Manager

Joined: 2022

Sarah is the Front of House manager at Millcroft.


Ilze

Ilze Careless

Job Title: Regional Director

Joined: 2022

Ilze is Regional Director for our South Birmingham homes


Shannon

Shannon Waymark

Job Title: Lifestyle Manager

Joined: 2023

Shannon is the Lifestyle Manager at Millcroft


Frequently Asked Questions about Millcroft

What types of Care is Millcroft registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millcroft provide?

Own GP if required is an additional type of care provided.

How many Rooms does Millcroft have?

There are 66 Single Rooms.

What are the Facilities & Services at Millcroft?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millcroft to the centre of Redditch?

0.9 mile(s) as the crow flies, distance by road may be significantly further.