Millcroft

Alfrick Close, Redditch B97 6RU
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10 37 Reviews
  • Millcroft, Redditch
Millcroft care home offers high-quality residential and dementia care. It is situated a short distance from the town of Redditch.

Staff are compassionate and highly-trained and do their utmost to make a real difference to residents.

The bedrooms are ensuite and come with fitted furniture, a flat screen TV, mini fridge, WiFi and a telephone point.

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Care Provided by Millcroft

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lyndsay Sard (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Millcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of the residents is the home's priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Millcroft are pleased to welcome visitors into their brand new home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Millcroft has plenty of onsite parking spaces for visitors.


Millcroft Reviews (37)

Total of 37, showing 21-37
10

Millcroft has a Review Score of 10 (9.959) out of 10, based on 29 reviews in the last 2 years. Over all time Millcroft has 37 reviews.

Overall Experience

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Review from S A (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived with dementia for three/four years; at home with live-in carers, she was fussy about food, obsessed with TV, becoming less confident on her feet and struggling to find words to express herself, unless there were visitors. Already her walking has improved, she is able to communicate much
more effectively and she has joined in with lots of activities. She seems to be eating well with freshly made, tasty food. She has a huge smile on her face most of the time. There is a lovely lounge/dining area, always things going on, cheerful, helpful, caring staff. Mum is only in her room to sleep, no time for afternoon naps! Visitors are encouraged at any time and can join in activities. I joined in a yoga class and saw Mum engaged and having fun. Hot drinks and cake/biscuits are always on offer. I saw several other local care homes, the warmth of the staff stood out at Millcroft Care Home, as did the thoughtfulness of the layout so residents can be visible all day (rather than being in their rooms).

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Review from Christine S (Friend of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I went to see my friend he had settled in quite well and was playing with some of the residents and seemed quite content. Staff were lovely to him and to me when I visited and were always on hand. The food was lovely, at the rooms where light at with large windows and everywhere was spotless. The
garden was nice where you could walk together should you wish to, there were activities and outings to go on for the residents. This home is a lovely place in my opinion. In fact first class.

Reply from Terri Kidd, PR Executive at Millcroft

Thank you for such a lovely review. We are so pleased that your friend settled in so quickly and so well, and it sounds like our lovely Millcroft family have made him feel very welcome – he is definitely part of the family now. It is good to hear that he is enjoying the fabulous facilities and that you can have such lovely visits with him – please keep coming!


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Review from S F (Respite Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in for respite care for the next two weeks. I visited Mum today for the 1st time. I found the reception welcoming and warm.


The Support Carers are lovely and caring for the residents of what I have seen. There were other visitors come to see their loved ones and they praised how nice the

facilities are and the staff being so friendly from what I have witnessed myself.


Millcroft is a lovely, care home, looks like a hotel, with the latest decor. 'I would stay for vacation if they let me.'


I am content that my dear Mum will be taken care of for the time she will be here.


Thank you Millcroft, keep up the good work that you do.


Reply from Terri Kidd, PR Executive at Millcroft

Thank you for your lovely review, we are so pleased to have made such a great first impression and hope that your mum enjoyed the rest of her stay.


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Review from G W (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, energetic, compassionate, tuneful array of team members. Always welcoming and smiling as well as offering welcome drinks to make the visit a perfect experience. The care of my Mom has been outstanding, the attention to everyone's individual needs is met, the surroundings are immaculate,
the home is like a 5-star hotel. The food is cooked fresh each day with something for everyone. They sing in the corridors and lift everyone's spirits. Could not ask for more!

Reply from Terri Kidd, PR Executive at Millcroft

Thank you so much for this glowing review! Our team at Millcroft are dedicated to giving residents a home that they can be proud of, and a place their loved ones look forward to visiting. It’s fantastic that you and your mum feel happy with the lifestyle at Millcroft, and we hope you feel welcome to join in the impromptu singalongs!


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Review from Kevin G (Son-in-law of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father-in-law were at Millcroft for 3 months, we hoped they would be permanent residents but they wanted to go home when we returned from holiday. No doubt when finances are sorted they will return. The staff have been exceptional and their every need has been catered for. Highly recommend
this care home.

Reply from Terri Kidd, PR Executive at Millcroft

We are very sorry to have seen your in-laws leave but glad they were so happy with us and we hope to see them back with us soon. In the meantime, they should feel free to pop in for a brew and a catch up any time they like!


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Review from Clifford H (Husband of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am now able to relax knowing that my wife is being cared for by a wonderful, trained, professional and, most of all, caring staff. The newly designed and built Millcroft Care Home has every facility for my wife's needs. It also recognises the concern of friends and relatives and their care also extends
to help meet our needs. I have no hesitation in recommending Millcroft as the home to meet your loved one's care and well-being needs.

Reply from Terri Kidd, PR Executive at Millcroft

Thank you for your very kind words, it’s lovely to know our new home is making such a great impression. It is very important to us that our residents’ loved ones are supported and cared for as well as the residents themselves – you are part of the Millcroft family and your needs matter to us too.


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Review from K L (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very comfortable and clean home. I am sure my mother would not be cared for better anywhere else. The staff are second to none.

Reply from Terri Kidd, PR Executive at Millcroft

What a lovely review, thank you for taking the time to send it. It’s great to hear that you are so pleased with the care your mother is receiving at Millcroft.


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Review from Yvonne H (Daughter-in-law of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millcroft Care Home is a pleasant and caring home. The residents are treated with dignity and understanding.

Reply from Terri Kidd, PR Executive at Millcroft

Thank you so much for taking the time to write a review.


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Review from R T (Son of Resident) published on 23 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit the care home. Staff are always willing to help.

Reply from Terri Kidd, PR Executive at Millcroft

Always a pleasure to have visitors! Thank you for taking the time to write a review.


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Review from P M (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are delighted with the care that our family members have been receiving at Millcroft care home. All the staff go to great efforts to provide a safe, warm and welcoming environment for the residents. This also goes for visiting families who are encouraged to visit at any time and participate
in Millcroft care home's many advertised activities. Our family members, who now call Millcroft their home, feel safe and well cared for 24 hours a day, which is huge for us as a family.

Reply from Terri Kidd, PR Executive at Millcroft

Thank you for your wonderful review. It is very important to us that this is the residents’ home and we are there to help them enjoy it and thrive, so we are very pleased to hear we have achieved a homely feel, and that you have felt welcomed as you are also a big part of the Millcroft family.


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Review from Hannah D (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and support provided by staff and managers were amazing. The support was above and beyond what was expected and helped build relationships within the family. Thank you so much.

Reply from Terri Kidd, PR Executive at Millcroft

We are so pleased to read such a lovely review, thank you. It’s great to hear that we could exceed expectations and that our home has had such a positive impact on the whole family.


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Review from Claire J (Granddaughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the day my nan moved in she was greeted with a bouquet of flowers, the staff were very welcoming. The home is beautiful and her room is very homely. The staff are all very friendly, well prepared for my nan's arrival.

Reply from Terri Kidd, PR Executive at Millcroft

Thank you for your review. We try to make sure every new resident gets the VIP treatment and feels at home from the very start.


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Review from E T (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with how mum is cared for at Millcroft. They brought her in when the family were under so much stress and it relieved our worries.

Reply from Charlotte Jackson, Customer Care Administrator at Millcroft

Thank you for your lovely review, we know it can be a very difficult time when a loved one moves into care and it’s great to hear that we could go some way to relieving some of that stress and worry.


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Review from S D (Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice place.

Reply from Charlotte Jackson, Customer Care Administrator at Millcroft

Thank you for your review, we are glad you like it!


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Review from J H (Resident) assisted by family/friend published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
The staff are excellent. It is a lovely place to live.

Reply from Charlotte Jackson, Customer Care Administrator at Millcroft

Thank you for your kind words, we are so pleased that you enjoy living with us and will pass your compliments to the staff.


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Review from M J (Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything I've experienced has been excellent.

Reply from Charlotte Jackson, Customer Care Administrator at Millcroft

Thank you for your review, we strive for excellence and it’s great to hear we are achieving it!


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Review from Angela C (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a stroke and no longer able to care for my Mum Millcroft were amazing with the help we required. The manager came to the house and answered all questions and concerns. She put us at ease and supported us with the move. Mum was reassured at every possible moment. Since November my Mum has
decided to stay. The care both physically and mentally provided is excellent and every member of staff are professional treating us as a family with utmost respect and dignity. The rooms are luxurious and Mum has her personal photos and bits and bobs around her, all meals are home-cooked and Mum thoroughly enjoys them. I would recommend this home to anyone. It is like a 5-star hotel, we can visit anytime and also take the dogs in to see her.
I would like to thank the manager and all the staff for taking the worry out of a very stressful situation. My Mum is very happy living at Millcroft and it is so nice to see the interaction between staff and residents. There is a lot of laughing.

Reply from Terri Kidd, PR Executive at Millcroft

Thank you so much for taking the time to write such lovely words. We know that it can be a very worrying time when a loved one moves to a care home and we are pleased that we have been able to take some of that stress and worry away. It’s lovely to hear that the home has such a great atmosphere and that the staff and residents get on so well. We will make sure that your thanks are passed on and let us say, on their behalf, you are very welcome.


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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Millcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.959 for Millcroft is calculated as follows: ( (332 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 345 Ratings = 4.959

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millcroft is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (4)

Lyndsay

Lyndsay Sard

Job Title: Home Manager

Joined: 2022

Lyndsay is the Home Manager at Millcroft care home.


Sarah

Sarah Whittington

Job Title: Front of House Manager

Joined: 2022

Sarah is the Front of House manager at Millcroft.


Ilze

Ilze Careless

Job Title: Regional Director

Joined: 2022

Ilze is Regional Director for our South Birmingham homes


Shannon

Shannon Waymark

Job Title: Lifestyle Manager

Joined: 2023

Shannon is the Lifestyle Manager at Millcroft