He was proud of where he now lived and felt loved by the staff.
Barbara T (Daughter of Resident)
I genuinely never knew that care as good as this existed!
Alison B (Daughter of Resident)
The food is always amazing and the chef will do any favourites for her
Carole M (Daughter of Resident)
Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Thorn Springs are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Thorn Springs has plenty of onsite parking for visitors.
Thorn Springs has a Review Score of 9.9 (9.875) out of 10, based on 37 reviews in the last 2 years. Over all time Thorn Springs has 48 reviews.
Review from P C (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card •
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Reply from HC-One Limited, Administrator at Thorn Springs
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.
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Review from Simon G (Son of Resident) published on 7 January 2025
Submitted via Website •
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Reply from Clare Sheehan, Careline Advisor at Thorn Springs
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them. Thank you, once again for your kind words.
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Review from Linda B (Daughter-in-law of Resident) published on 20 December 2024
Submitted via Website •
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Reply from Clare Sheehan, Careline Advisor at Thorn Springs
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise, they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.
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Review from L B (Daughter of Resident) published on 17 December 2024
Submitted via Website •
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Reply from Clare Sheehan, Careline Advisor at Thorn Springs
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise, they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.
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Review from S B (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card •
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Reply from Clare Sheehan, Careline Advisor at Thorn Springs
Thank you for sharing such positive feedback about our home. At Thorn Springs, kindness is at the heart of everything we do and are so pleased to hear your loved one is happy and settled here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.
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Review from Isabel L (Niece of Resident) published on 31 October 2024
Submitted via Website •
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Reply from Clare Sheehan, Careline Advisor at Thorn Springs
We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.
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Review from S L (Daughter of Resident) published on 31 October 2024
Submitted via Website •
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Reply from Clare Sheehan, Careline Advisor at Thorn Springs
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.
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Review from Gillian B (Daughter of Resident) published on 24 October 2024
Submitted via Website •
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Reply from Clare Sheehan, Careline Advisor at Thorn Springs
Thank you for sharing such positive feedback about our home. At Thorn Springs, kindness is at the heart of everything we do and are so pleased to hear your Mum is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.
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Review from D G (Son of Resident) published on 28 August 2024
Submitted via Postal Card •
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Reply from Clare Sheehan, Careline Advisor at Thorn Springs
Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your mum receives at Thorn Springs care home. Kind words like these are a testament to the hard work of our colleagues, so we really appreciate you taking the time to share your experience.
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Review from Ray Y (Son of Resident) published on 31 January 2024
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Review from Steve M (Son of Resident) published on 31 January 2024
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Review from Amanda D (Daughter of Resident) published on 10 January 2024
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Review from Linda G (Daughter of Resident) published on 27 December 2023
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Review from L A (Wife of Resident) published on 27 December 2023
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Review from Edward P (Son of Resident) published on 27 December 2023
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Review from G A (Granddaughter of Resident) published on 20 December 2023
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Review from J R (Daughter of Resident) published on 13 December 2023
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Review from Kelly B (Daughter of Resident) published on 13 December 2023
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The staff are amazing, so kind and patient. I know mum is happy there, and we as a family couldn’t ask for better care for mum. The bedrooms are lovely, they are always doing activities and it is spotlessly clean. I couldn’t recommend it enough.
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Review from C C (Resident) published on 30 November 2023
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Review from Judy S (Daughter of Resident) published on 24 November 2023
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The Review Score of 9.9 (9.875) out of 10 for Thorn Springs is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Thorn Springs is calculated as follows: ( (390 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 441 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Thorn Springs is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Katie is the Home Manager at Thorn Springs Care Home
Job Title: Front Of House Manager
Joined: 2022
Melanie is the Front of House Manager at Thorn Springs
Job Title: Care Manager
Joined: 2022
Tracy is the Care Manager.
Job Title: Activities Coordinator
Joined: 2023
Natalie is an Activities Coordinator at Thorn Springs.
Job Title: Activities Coordinator
Joined: 2022
Elaine is an Activities Coordinator at Thorn Springs.