Thorn Springs

Collie Place, Houghton Regis, Dunstable LU5 6TW
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9.9 48 Reviews
  • Thorn Springs, Dunstable
Thorn Springs in Houghton Regis opened in October 2022 and has all the finishing touches you would expect from a warm and welcoming home, with luxurious social spaces, attractive décor and freely accessible, secure, gardens.

All 66 bedrooms are en-suite, enabling them to deliver person-centred care in a dignified manner, promoting independence as far as possible.

Thorn Springs is more than just a care home - it is a lifestyle choice and the next chapter in your life.

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Care Provided by Thorn Springs

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Katie Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Thorn Springs

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,566

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
  • (these prices are only a guideline, please contact Thorn Springs to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Thorn Springs are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Thorn Springs has plenty of onsite parking for visitors.


Thorn Springs Reviews (48)

Total of 48, showing 41-48
9.9

Thorn Springs has a Review Score of 9.9 (9.875) out of 10, based on 37 reviews in the last 2 years. Over all time Thorn Springs has 48 reviews.

Overall Experience

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Date Published

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Review from Carole M (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here in October 2022 and loved it immediately. She loves her room and all the comforts. The food is always amazing and the chef will do any favourites for her. There is always great entertainment and activities. All the staff are so caring and attentive and all the family are made to
feel welcome and relaxed. I highly recommend this home and my mother is truly happy here.

Reply from Charlotte Jackson, Customer Care Administrator at Thorn Springs

Thank you for your kind words, what a fabulous review! We are so pleased your mother settled in so quickly and is taking advantage of our amazing facilities and our wonderful chef (ask for a Sticky Toffee Pudding for us!). It’s lovely to hear that you have been made to feel so welcome, please come and see us any time, we will make sure the kettle is on.


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Review from Trudi T (Niece of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial enquiry speedily and efficiently dealt with, a home visit to do a care plan was lovely. Moving in was smooth and all staff approachable and kind. Aunt is very happy, feels safe and loves the food and activities. A couple of issues regarding adaptations needed responded to appropriately. Really
happy, no agency staff were utilised so the staff know the residents. Staffing ratios are greater than the legal minimum and all staff are trained by the company irrespective of their past experience. The premises are immaculate and new. So for all been really good.

Reply from Terri Kidd, PR Executive at Thorn Springs

Thank you for taking the time to write a review. We are very glad that the training and processes we have in place at Thorn Springs have resulted in a smooth transition for your aunt. It’s very important to us that our residents feel safe and comfortable with the staff in the home and we work hard to achieve this, it’s lovely to have that recognised. We hope your aunt continues to be happy and settled with us.


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Review from A D (Son of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding facility in every regard. Beautifully decorated and maintained, lovely rooms, wonderful meeting spaces, super food but, most importantly, the friendly, caring, professional staff (management, carers and chefs alike). Medical and personal care is second to none. Impossible to fault.

Reply from Terri Kidd, PR Executive at Thorn Springs

Thank you for your kind words, it’s so lovely when the whole team get the recognition we think they deserve! We are very proud of our beautiful facilities and top class team and we are glad you agree. Thanks again!


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Review from T J (Respite Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and helpful.

Reply from Charlotte Jackson, Customer Care Administrator at Thorn Springs

Thank you for your review, we'll be sure to pass your kind words on to the team at Thorn Springs.


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Review from J R (Aunt of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you walk through the front doors, you are greeted by friendly faces. A beautiful building, beautifully decorated, full of beautiful people. Nothing is too much to ask. They simply cannot do enough. I had great expectations and all my tick boxes have been ticked. I know my aunt is very
happy here and I can rest easy knowing she has the very best of care and attention at a push of a button. That's if she remembers to push it. Can't fault her care. They get a big thumbs up from me and my family.

Reply from Charlotte Jackson, Customer Care Administrator at Thorn Springs

We can't thank you enough for leaving this kind review for our new home, Thorn Springs. We're so proud of the team in the home, who constantly go above and beyond for our residents and their families. We're very glad that your aunt is happy in her new home. It's great to hear that the team has been able to give you peace of mind, knowing that your aunt is being very well looked after. Please know that you and your family will always be welcome in the home as part of the Thorn Springs family, thanks again!


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Review from Kathy H (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father-in-law have just finished a month's respite at Thorn Springs. We, as a family, cannot speak highly enough about the experience my mother and father-in-law have had here. Firstly the staff. The ease of administration and efficiency of how quickly the transition was into getting them
moved in, was incredible. All of the staff, from the manager, Deputy manager, seniors and care staff and the chefs, all delivered in a friendly, caring, kind and professional manner and in beautiful surroundings. My in-laws' needs were more than met and they checked in, in a pretty poor state. A month later the difference is remarkable. What has impressed us is the detail of how they log each detail of each resident's day. Everything is recorded, from practical needs to emotional needs and any changes. The delivery of the medications to encouraging them to be ready for home again (personal care) has been wonderful. Thank you to everyone at Thorn Springs.

Reply from Charlotte Jackson, Customer Care Administrator at Thorn Springs

We can't thank you enough for leaving such kind words for our incredible team at Thorn Springs. We understand how difficult the decision to move your loved ones into care can be, even for a short period of time, so it's great to hear that the team were able to make the process stress-free for you and your in-laws. We're so glad that your mother and father-in-law's health improved during their time living with us and we hope they enjoyed the delicious food on offer from the amazing kitchen team. It was a real pleasure to get to know your in-laws and your family, please feel free to pop by any time for a cup of tea and a catch-up!


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Review from Denise A (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents went to Thorn Springs for respite care for 4 weeks. The home is beautiful and spotlessly clean and all of the team are amazing. They were the first residents and have been looked after like royalty. The food looks lovely and my stepfather has put on weight since arriving, which he needed
too. The management of medication, has like everything else, been excellent and with the assistance of a doctor, this has been updated and flu and booster jabs arranged.
We could not have picked a better place for them to be and all I can say is a big thank you for looking after them.

Reply from Charlotte Jackson, Customer Care Administrator at Thorn Springs

We're so grateful to you for taking the time to leave this review for our new home, Thorn Springs. It was an absolute pleasure to welcome your parents as our founding residents, the team had such a lovely time getting to know them. We hope your parents enjoyed their stay at Thorn Springs and the delicious homemade food from the incredible kitchen team. Please do not hesitate to get back in touch should you ever need any more support, or even to just pop by for a cuppa and a chat! You will always be part of the Thorn Springs family.


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Review from Pauline R (Friend of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been visiting our good friend at Thorn Springs and cannot fault it. You are greeted by friendly staff and offered tea and coffee when you arrive. The home is newly built with all the facilities and comfort you would want, with bedrooms that are en-suite and all have a television
and fridge in them and are brightly decorated. We were very impressed, and our friend seems to have settled in very well.

Reply from Terri Kidd, PR Executive at Thorn Springs

It’s great to hear such lovely feedback, thank you! It’s important to our team at Thorn Springs that our residents’ visitors feel welcome in the home, and we’re so glad that your friend has settled in well. Thanks again!


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Thorn Springs is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Thorn Springs is calculated as follows: ( (390 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 441 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thorn Springs is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (5)

Katie

Katie Hughes

Job Title: Home Manager

Joined: 2022

Katie is the Home Manager at Thorn Springs Care Home


Melanie

Melanie Metherell

Job Title: Front Of House Manager

Joined: 2022

Melanie is the Front of House Manager at Thorn Springs


Tracy

Tracy Davidson

Job Title: Care Manager

Joined: 2022

Tracy is the Care Manager.


Natalie

Natalie Jackson

Job Title: Activities Coordinator

Joined: 2023

Natalie is an Activities Coordinator at Thorn Springs.


Elaine

Elaine Dockerill

Job Title: Activities Coordinator

Joined: 2022

Elaine is an Activities Coordinator at Thorn Springs.