Lime Trees

Oteley Road, Shrewsbury SY2 6GY
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9.9 29 Reviews
  • Lime Trees, Shrewsbury
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Care Provided by Lime Trees

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Karen Williams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lime Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Lime Trees are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Lime Trees has plenty of onsite parking for visitors.


Lime Trees Reviews (29)

Total of 29, showing 1-20
9.9

Lime Trees has a Review Score of 9.9 (9.858) out of 10, based on 26 reviews in the last 2 years. Over all time Lime Trees has 29 reviews.

Overall Experience

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Date Published

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Review from Christine M (Sister-in-law of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent a Wednesday afternoon with my sister-in-law at Lime Trees. After a good chat with her and her friends there we all joined the 1 hour fitness class. The instructor made it great fun to join in, encouraging and giving plenty of time to each and every one doing the exercises, helping them
along and explaining each exercise thoroughly, as well as demonstrating where necessary. There was a lot of laughter and clearly everyone enjoyed what they were doing. A well deserved snack and drink followed. In my opinion Lime Trees and all the staff I have met deserve a '10' in everything they provide. Extremely well done and many, many thanks from me.

Reply from HC-One Limited, Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from J B (Daughter of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Up until now we have been very happy with the home. The staff work very hard and are always friendly and happy to help . We are not so keen on the new arrangement with the Harmony suit . The home was build as an open plan dementia friendly environment but now those with more needs are confined to a
very small living space since the lounge dining areas have been divided plus this is all on the 1st floor . Previously these residents could go out to the garden area when they wanted without requiring a member of staff . Now they need to be taken down in the lift with a member of staff each time which isn't always possible and also time consuming . It now feels over crowded and cramped when meals are being served and residents seem more agitated and restricted .I believe this was a head office decision that doesn't suit the design of this care home building .

Reply from HC-One Limited, Administrator at Lime Trees

Thank you for your review, we value all feedback as this helps us to make improvements where required. We understand it is important for our residents to feel comfortable and have access to all areas of the home, including our garden. The design of our home aims to promote independence while ensuring safety for our residents, particularly those living with dementia. The dividing doors are there to create distinct areas that help enhance the living experience. We want to assure you that our residents do have full access to the grounds and enjoy a variety of engaging activities tailored to their individual needs. Our dining experience is designed to be enjoyable, and residents can choose to dine in the dining rooms or in their own rooms, with the option for family members to join, provided arrangements are made in advance. If you would like to discuss any concerns you may have further, please do not hesitate to reach out to the home direct.


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Review from Janet P (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a 2 weeks respite stay at the Lime Trees care home in January/February 2025.
On entering the home It feels like you are in a lovely hotel, all the rooms are furnished to a high standard and everywhere is immaculately clean.
The dining tables are laid out beautifully which made each
meal feel like an occasion.
There were varied activities on everyday and mum enjoyed chatting to the other residents very much.
The special thing about the Lime Trees though are the staff, everyone was so kind and caring to my mum and in my mums own words she said " I couldn't fault anything" that says it all for us.

Reply from HC-One Limited, Administrator at Lime Trees

We'd like to extend our thanks for your kind words following your mother's short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.


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Review from Charlie A (Son of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything about Lime Trees is great so far, except for the fact that, if there's a problem out of the norm, then it takes ages for the admin staff to act on it. It took weeks to have a simple grab-handle fitted to the bed - I wasn't allowed to do it myself - even though I could have easily. My mum's
ceiling has developed a leak which, again, is taking ages to resolve. The crack in the ceiling is still there and the plastic tubs are still on the carpet to catch water. There is also an issue with the motion light sensor in the bathroom which keeps coming on in the night. Both of these are apparently related to something in the roof space, but we're waiting for "someone" to come and look - as we keep being told when questioned - but never seems to happen. The nursing staff and carers are all phenomenal though - five stars for them!

Reply from HC-One Limited, Administrator at Lime Trees

Thank you for your review and kind feedback about our team at Limetree's Care Home. We pride ourselves on providing kind care to our Residents. We are sorry you have experienced a delay when raising concerns around the environment. I hope after speaking with our management team this has provided you with reassurance, that they have taken all possible steps to rectify the concerns raised. If you have any further questions, please do not hesitate to speak to our team direct.


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Review from M C (Relative of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with very attentive and happy staff. Looked after residents needs and treated all with respect.

Reply from Clare Sheehan, Careline Advisor at Lime Trees

We'd like to extend our appreciation to you for taking the time to leave us such a positive rating. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.


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Review from K H (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There has been an issue with the quality of food at Lime Trees, which I raised concerns about in May.
I left my Mum today 19th September looking forward to Hunters Chicken for lunch, which she had pre-ordered. My Mum then phoned me after lunch to say that by the time she was served, they had run out
of Hunters Chicken (but she'd pre-ordered). She was offered an alternative, which she didn't like, so an omelette was cooked for her.
This is like pre-ordering, pre-paying and looking forward to a meal, only to be told when you're sat in the restaurant that it isn't available! As you can imagine Mum was very upset and I'm not particularly happy.

Reply from Clare Sheehan, Careline Advisor at Lime Trees

Thank you for your review, we value all feedback as it helps us to make improvements where required. We are sorry to hear to that you are dissatisfied with the quality of food provided at Lime Trees, we continuously listen to feedback in order to evaluate and improve our services where necessary. If you wish to discuss your concerns further, please do not hesitate to contact the Home Manager directly.


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Review from Carole G (Sister of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I realised my brother needed residential care I looked at several care homes. Lime Trees was top of my list due to the well-thought-out facilities, so I was pleased when they could care for him.
Lime Trees has exceeded my expectations. All the staff are helpful, warm, approachable and caring
as well as extremely efficient in their work.
Communication with management is excellent and they are always looking at ways to improve the quality of life for the resident.

Reply from Clare Sheehan, Careline Advisor at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.


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Review from Sian P (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was going on holiday and I knew Mum would be well cared for here. Yet again another 3 weeks of excellent care. Mum's second visit and the care was outstanding. Thank you all for such great care.

Reply from Clare Sheehan, Careline Advisor at Lime Trees

We'd like to extend our thanks for your kind words following your mum's short care break with us at Lime Trees care home. Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.


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Review from Elizabeth J (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All is as good as before, lovely care and a great atmosphere, mum is so happy, she would rather be back at her house, but knows that it's not possible, great alternative and well done to the team at Lime Trees. Thank you.

Reply from Clare Sheehan, Careline Advisor at Lime Trees

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your mum receives at Lime Trees care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.


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Review from Margery P (Respite Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Lime Trees for 2 weeks after coming out of the hospital following a new hip operation. I cannot fault the staff and service I received, everybody and everything was excellent. Thank you.

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Review from Joy H (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum originally came to Lime Trees for respite on February 12th for two weeks. Yes, the home is a new build and therefore purpose-built with excellent thought given to its design, but this home offers much, much more than that. This is a care home with a difference, the calibre of care staff is extremely
high and their compassion and empathy towards residents are exemplary. From the home manager down there is a warm genuine welcome and nothing is too much trouble. The two-week stay was extended each week as we could see the benefits this home offered Mum against the option of coming home. Unfortunately Mum passed away after only seven weeks in the home but the care and love shown towards her, even in her relatively short stay here, has meant a lot to her family and we will always be indebted to Lime Trees for this. We were so thankful that Mum's final weeks were spent in this home. Thank you Lime Trees.

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Review from Steve W (Son-in-law of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the attentive support my mother-in-law received during the recent bout of norovirus.
We had expected my mother-in-law to become agitated and withdrawn once visiting was suspended. But to our surprise, she was extremely resilient and always commented positively on the regular care
and attention received from staff during the lockdown period.
Whenever we needed to chat with my mother-in-law, the staff were always on hand to take a phone to her for either a voice or video call.
Thank you Lime Trees.

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Review from S J (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lime Trees is a beautifully, thoughtfully furnished home with plenty of different areas. There are lots of activities and cuttings to take part in or areas to just sit in peace! The rooms are beautifully furnished with plenty of storage. During my mother's stay, she was well looked after, with the carers
often going above and beyond to help in all aspects of her care. The management were all very friendly and approachable, holding regular meetings with residents and their families to inform and take on board any suggestions. Mum was happy and I would not hesitate to take her back there if needed.

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Review from Kathryn G (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in a beautiful facility. Any minor issues we had were dealt with quickly and resolved. Mum found her bed a little too firm and staff sorted this out for her. All staff were fabulous. Attentive, cheerful and supportive to Mum and to me. I believe the activity coordinator has just left
but the staff did well providing activities as much as they could. The only problem we had was the bedroom TV which is on a satellite feed and was too complicated for me let alone Mum. The upside of this was she spent time with people rather than TV!

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Review from R A (Resident) assisted by family/friend published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation was first class and the staff very helpful and attentive. The food varied and would describe this as being average.

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Review from J G (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Lime Trees in March 2023 after Dad sadly passed away.
The care and help all the staff have given to Mum in adjusting to life in the home has been fantastic.
They have monthly meetings for residents and families and are open to suggestions and ideas.

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Review from Jean L (Sister of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at Lime Trees from May 2023 to September 2023 and I found all aspects of the home excellent.
There was a very friendly atmosphere and I was always made most welcome. Nothing was ever too much trouble. Being able (and encouraged) to join in the resident's activities and mealtimes
meant I could spend quality time with my sister. I cannot express my thanks enough for the expert care she received and the support I was given in the last week of her life.

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Review from David M (Relative of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise the staff at Lime Trees enough.
They were - without exception - kind, courteous, professional and efficient.
My beloved relative received the best help and support when she most needed it from the wonderful staff in a caring and safe environment.
I’d have no hesitation in recommending
the Lime Trees Care Home to anyone considering support for a relative.

Reply from Terri Kidd, PR Executive at Lime Trees

Thank you for sharing such wonderful feedback, we are glad your relative felt happy and supported by us, your recommendation means so much.


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Review from C C (Goddaughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lime Trees is outstanding in every respect.
The facilities are 5* which is fabulous but what really makes a difference is the staff and the way they all genuinely care about the residents and go above and beyond to make everyone feel “at home” and accommodate everyone’s needs and wishes.
Having lived
with and cared for my godmother it was a daunting and difficult task to find residential care that I was prepared to move her to. We viewed and contacted many homes (including other “new builds”) but the welcome we got at the Limes, especially from the front of house and the home manager surpassed all others.
Over the last 4 months, I have seen first-hand how the Limes works 24/7 and the dedication, patience and professionalism of every member of staff is exceptional.
I highly recommend this home and would like to say a big thank you to everyone.

Reply from Terri Kidd, PR Executive at Lime Trees

Thank you for taking the time to write such a lovely review. We are very proud of our home and the fantastic team that you so rightly praise here. Our residents deserve the best and we are pleased to say our team provide the very best care. Your thanks are gratefully received and it’s lovely to have your godmother with us.


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Review from Ian J (Son of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to dementia taking Mum away from her independence, we started looking for care in January this year. Visited several homes, but weren't impressed. Attended Lime Trees' first open day in January, and within several minutes, after meeting the wonderful staff, and viewing the stunning facilities, we
decided this was to be her new home.
The staff are amazing, kind, caring, warm and friendly, and look after Mum so well. Her room looks out over one of the garden courtyards, and we have been growing tomatoes and flowers in pots outside her room with her.
The activities are fantastic, fitness, gardening, making things, visits to places around the area are stunningly good, and organised so well.
The level of care and attention, love and kindness shown to us all are outstanding, stratospheric, and out of this world. We couldn't say enough words to say how happy she has been since moving in. Thank you everybody at the Lime Trees, you are wonderful.

Reply from Terri Kidd, PR Executive at Lime Trees

Thank you for taking the time to write such a lovely review, we are so pleased that we could make such a wonderful first impression and more importantly that we have lived up to it and continue to impress! It sounds like your mum has very much made the home her own and we couldn’t be happier to hear it!


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Lime Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Lime Trees is calculated as follows: ( (273 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 302 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lime Trees is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (4)

Karen

Karen Williams

Job Title: Home Manager

Joined: 2022

Karen is Home Manager at Lime Trees


Dale

Dale Paulton

Job Title: Front of House Manager

Joined: 2022

Dale is the Front of House Manager at Lime Trees


Hailey

Hailey Hatch

Job Title: Care Manager

Joined: 2023

Hayley is the care manger at Lime Trees Care Home .


Susan

Susan Burns

Job Title: Lifestyle Manager

Joined: 2024

Susan is the Lifestyle Manager at Lime Trees.


Frequently Asked Questions about Lime Trees

What types of Care is Lime Trees registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lime Trees provide?

Own GP if required is an additional type of care provided.

How many Rooms does Lime Trees have?

There are 66 Single Rooms.

What are the Facilities & Services at Lime Trees?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lime Trees to the centre of Shrewsbury?

1.6 mile(s) as the crow flies, distance by road may be significantly further.