Lime Trees

Oteley Road, Shrewsbury SY2 6GY
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9.9 30 Reviews
  • Lime Trees, Shrewsbury
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Care Provided by Lime Trees

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Karen Williams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lime Trees

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Lime Trees are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Lime Trees has plenty of onsite parking for visitors.


Lime Trees Reviews (30)

Total of 30, showing 21-30
9.9

Lime Trees has a Review Score of 9.9 (9.863) out of 10, based on 27 reviews in the last 2 years. Over all time Lime Trees has 30 reviews.

Overall Experience

  • 27
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Date Published

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Review from Ian J (Son of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to dementia taking Mum away from her independence, we started looking for care in January this year. Visited several homes, but weren't impressed. Attended Lime Trees' first open day in January, and within several minutes, after meeting the wonderful staff, and viewing the stunning facilities, we
decided this was to be her new home.
The staff are amazing, kind, caring, warm and friendly, and look after Mum so well. Her room looks out over one of the garden courtyards, and we have been growing tomatoes and flowers in pots outside her room with her.
The activities are fantastic, fitness, gardening, making things, visits to places around the area are stunningly good, and organised so well.
The level of care and attention, love and kindness shown to us all are outstanding, stratospheric, and out of this world. We couldn't say enough words to say how happy she has been since moving in. Thank you everybody at the Lime Trees, you are wonderful.

Reply from Terri Kidd, PR Executive at Lime Trees

Thank you for taking the time to write such a lovely review, we are so pleased that we could make such a wonderful first impression and more importantly that we have lived up to it and continue to impress! It sounds like your mum has very much made the home her own and we couldn’t be happier to hear it!


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Review from R P (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home like no other. Forget your impression of what a care home is, because this is so, so much more. It is such a bright, friendly and homely place, the staff are amazing and the atmosphere is welcoming. The residents are consulted on every aspect of what goes on, from planning outings
right down to the colour of the tablecloths and the consistency of the gravy. My family and I are so thankful that this home opened at the perfect time for us, just as my mum began to need round-the-clock care. I can not thank the staff enough, it has given us peace of mind that my mum is well cared for.

Reply from Terri Kidd, PR Executive at Lime Trees

Thank you so much for such a stunning review, what more can we say?! We always like to believe we are a cut above the rest but it’s wonderful to hear it from the people who really count our residents and their loved ones. We are so pleased that we could be there for you when you needed us and are sure your mum will continue to be happy with us.


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Review from Karen W (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and finds it difficult to interact with people. She has always had a preference for animals and loves to spend time with them. The staff at Lime Trees recognise this and really make an effort to arrange either a visit from a staff’s pet, a visit from a mobile farm, or taking my mum
out for a visit to an animal facility.
The standard of care is excellent, as is the food and the accommodation. They are always monitoring my mum’s fluid intake and I feel happy knowing that she’s well taken care of.

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Review from V S (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lime Trees is 'home from home' one could not wish for more. On entering the building, the impression straight away is one of friendliness. The staff are wonderful in every way. One feels 'at home' immediately nothing is any trouble. There is always a smile to greet you and help is always at hand.

Reply from Terri Kidd, PR Executive at Lime Trees

We are so pleased that you love our home as much as we do! It is important to us that the residents feel this is their home and that their loved ones always feel welcome. We agree that we have a fabulous team and it’s lovely to get such appreciation, thank you!


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Review from D L (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the beginning of this year, I was tasked with finding a suitable Care Home for my mother. I researched care provision thoroughly in the area but many places left a lot to be desired and I could not possibly have moved my mother into any one of them. Because someone is elderly it does not mean that
drab, old-fashioned decor will do. Fortunately for me, Lime Trees had recently opened. Wow! The bright, thoughtfully co-ordinated interior of all areas really lifted the spirits. My mother has been at Lime Trees since February and is very happy in their resident-centred home. Staff are smiling and helpful; forever patient and understanding. The food is fabulous. Lots of activities for all tastes. Relatives and friends are always welcome. We take our dog who goes down well as a visitor, although she is kept away from the cake! Lime Trees was by far the best choice for my mum and we feel secure in the knowledge that she is safe and being cared for by the best!

Reply from Terri Kidd, PR Executive at Lime Trees

We completely agree with you, our residents deserve the absolute best and we are more than happy to be the ones to provide it! We are so pleased to hear that Lime Trees made a fantastic first impression and has continued to impress. You will always be welcome to visit, especially if you keep bringing your furry friend (but the cake is ours!), and we are thrilled that you chose Lime Trees!


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Review from S C (Friend of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked in care for a year and visited several care homes, Lime Trees has definitely exceeded expectations. From the friendly welcome to the facilities and genuine friendly care offered by the on-site staff, it was a pleasure to spend an afternoon there. You really felt that the staff liked working
there and that came through in their approach to the residents. Would certainly recommend it.

Reply from Terri Kidd, PR Executive at Lime Trees

Thank you for taking the time to write a review, we love having visitors and we absolutely love exceeding expectations!


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Review from A B (Niece of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a warm, welcoming and true home for all the residents and visitors alike. Thoughtful and caring staff, quiet and communal spaces and a well-researched and carefully created space for older people to live harmoniously together.

Reply from Terri Kidd, PR Executive at Lime Trees

Thank you for your glowing review, Lime Trees is a home that residents and staff can be proud of and we are so glad you agree.


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Review from William B (Friend of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing twelve other care homes and speaking to twenty-five others, my wife and I found Lime Trees! This place is absolutely fantastic!
We have spent three months looking for a suitable new home from home for an old friend of ours. After taking her there for two visits she made the big decision
to move in.
The team are absolutely fantastic! The food is wonderful! The accommodation and facilities: We’ll have a look for you. They have a cinema room, sweet shop! Hair salon which is included with the fees.
We can not recommend the Lime Trees enough!

Reply from Terri Kidd, PR Executive at Lime Trees

We know it’s a huge decision to move to a care home and what a journey it has been for you and your family. We are so pleased that you found Lime Trees and it’s great to hear that your friend is taking advantage of everything that our home has to offer. We agree the best way to find out about the home is to see it for yourself and we are happy to welcome visitors any time.


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Review from M P (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a few falls and reluctantly agreed she could no longer cope at home even with several care visits each day. The staff at Lime Trees are wonderfully welcoming and friendly and endlessly patient as well as very professional. All staff are smiling and engaged from the cleaner to the cook
to the manager. The building is brand new and very comfortable especially the extra size beds - so much more like home than the other places I visited. A big thank you to everyone.

Reply from Terri Kidd, PR Executive at Lime Trees

Thank you for taking the time to write such a nice review. It’s lovely to hear that we were able to make the move into our care home easier for your mother. It is very important to us that this is the residents’ home and we are there to help them enjoy it and thrive, so we are very pleased to hear we have achieved a homely feel.


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Review from T P (Granddaughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lime Trees is a great care home - the staff are helpful and friendly and everyone has been so kind to my granny, doing everything they can to help her settle in. The building itself is lovely. It's brand new and very clean and warm with a welcoming feel. I've been to a few different care homes over
the years and Lime Trees really does stand out as special. Thank you to everyone there helping my granny transition to the home during this difficult time.

Reply from Terri Kidd, PR Executive at Lime Trees

Thank you so much for taking the time to write a review, we understand it can be a difficult time when a loved one moves into care and we are glad to have made that transition easier for all involved. We agree with you – we think Lime Trees is pretty special!


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Lime Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Lime Trees is calculated as follows: ( (285 Excellents x 5) + (18 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 314 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lime Trees is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (4)

Karen

Karen Williams

Job Title: Home Manager

Joined: 2022

Karen is Home Manager at Lime Trees


Dale

Dale Paulton

Job Title: Front of House Manager

Joined: 2022

Dale is the Front of House Manager at Lime Trees


Hailey

Hailey Hatch

Job Title: Care Manager

Joined: 2023

Hayley is the care manger at Lime Trees Care Home .


Susan

Susan Burns

Job Title: Lifestyle Manager

Joined: 2024

Susan is the Lifestyle Manager at Lime Trees.