We are pleased to be able to include the following ancillary services in our weekly fees:
A weekly appointment with our hairdresser (excludes perms and colours)
A weekly manicure or back massage with our therapist
Home newspapers and magazines
Use of the Cafe area by residents and visitors
Chiropody every 8 weeks
Midford Manor is open! Get in contact to arrange a visit on a day and time to suit.
Parking available onsite
Hallmark Midford Manor has a Review Score of 9.0 (8.961) out of 10, based on 6 reviews in the last 2 years. Over all time Hallmark Midford Manor has 6 reviews.
Review from K P (Daughter of Resident) published on 13 February 2025
Submitted via Website •
Report
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor
Thank you so much for your kind words which I will share with the whole team who will be delighted to hear them. It is such a pleasure to not only have your Mum live with us but to have you all as part of our Midford Manor Family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary P (Respite Resident) published on 11 October 2024
Submitted via Website •
Report
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor
Thank you so much for taking the time to write such a wonderful review. It was an absolute pleasure to have you stay at Midford Manor and we are so pleased to have contributed to your recovery it's a joy to see you so happy. I will pass on your kind words to all of the team and I know they will be delighted. Wishing you the best and we look forward to you coming for afternoon tea very soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M L (Next of Kin) published on 16 September 2024
Submitted via Website •
Report
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor
Thank you so much for taking the time to leave us a great review, I will share it with the team who will be so pleased with the kind words. It was an honour to provide care and have your loved one with us at Midford Manor and she is greatly missed by all of the team as are you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card •
Report
Reply from Michelle Wintle, Customer Relationship Manager at Hallmark Midford Manor
Thank you so much for taking the time to give us a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L J (Daughter of Resident) published on 12 February 2024
Submitted via Website •
Report
Reply from Michelle Wintle, Customer Relationship Manager at Hallmark Midford Manor
Thank you so much for taking the time to give us your wonderful feedback. We are so pleased at how well your mum has settled in and we will continue to strive for her to live a happy and fulfilled life here at Midford Manor.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L S (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card •
Report
Reply from Michelle Wintle, Customer Relationship Manager at Hallmark Midford Manor
Thank you so much for your kind words, we are so pleased that your mum is happy and living a fulfilled life here at Midford Manor.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.0 (8.961) out of 10 for Hallmark Midford Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.986 for Hallmark Midford Manor is calculated as follows: ( (71 Excellents x 5) + (1 Goods x 4) ) ÷ 72 Ratings = 4.986
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.975 Points relating to the number of positive Reviews for Hallmark Midford Manor is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 6 Positive Reviews ÷ 16 = 0.375
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
Please contact the home for current vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2024
With over 14 years of experience in the health and social care sector, I’ve led strategic and operational efforts to deliver high-quality, person-centred care services. As a nurse by profession, I hold a Master’s degree in Leadership & Management from the Chartered Management Institute. My background in nursing, leadership, and management fuels my passion for fostering a culture of servant leadership at all levels.
I believe that servant leadership is the cornerstone of excellence, innovation, and sustainability in health and social care. By prioritising relational and emotional intelligence, I empower my team, colleagues, and clients to reach their full potential.
I’m proud to lead the amazing team at Midford and together, set the standards for exceptional resident experiences. Together, we serve people before self, ensuring compassionate care and positive outcomes.
Job Title: Deputy Manager
Joined: 2021
I’m Soniya, I am the Deputy Manager of Midford Manor, also a registered Nurse and a Midwife. For the past 26 years, I have been in nursing which has given me experience and opportunities to practice an array of nursing skills in different hospitals and care homes. My passion of nursing has assisted me, not only to achieve the position I am in today, but also the expertise it takes to be a Nurse. in addition to nursing, I have been able to broaden my management skills and this has supported me to achieve the role of Deputy Manager for the past 4 years. I am eager to see Midford Manor's expansion into the Bath community and I am very excited to welcome residents, families, team members and professionals into our new luxury home. Looking forward to meeting you all.
Job Title: Wellbeing Co-ordinator
Joined: 2022
I’m Kerry, Wellbeing co-ordinator. I have worked in the care sector for a decade before leaving to teach students Social Sciences. This included a variety of subjects where students learnt skills to work in the care sector, where the majority entered careers in health and social care.
Being passionate about what I do, I am thrilled to be appointed as the Wellbeing Co-Ordinator for Midford Manor. As a result, I will ensure that residents have an effective and relevant programme of activities to keep them as engaged or relaxed as they choose for a purposeful and meaningful life.
So, if a resident wants to learn something new, I will endeavour to make it happen. I want residents to live the most fulfilled and active lives possible, and I know our team will deliver the best care possible to support our residents in a wide variety of interests. I look forward to meeting you soon.
Job Title: Hospitality Services Manager
Joined: 2022
I have over 30 years of experience in the Hospitality Industry and for the last 20 years I have managed hotels in Hampshire, Kent, and Sussex ensuring that guests receive attentive, personal service recognising their individual likes and dislikes.
Having moved to the West Country and joining the Midford Manor Team, I am looking forward to working with our chefs, housekeepers and hosts to deliver that same high-quality service and levels of care to our residents, their families and friends throughout the home.
Job Title: Head Chef
Joined: 2023
At a young age, I decided that I wanted to become a chef, so upon leaving school, I went straight to catering college, I then moved to work in hotels and restaurants in Surrey, following that, I decided to get some international experience so moved to Bermuda to work for a big hotel chain; Fairmont Hotels and Resorts. During my time in Bermuda, I worked in the fine dining restaurant within the hotel, which was awarded the 5 diamond award during my service. During my time in Bermuda, I won the Chef of the year award, a competition that chefs across the whole island entered.
After my time at Fairmont Hotels, I was appointed the executive chef for his excellency the Governor of Bermuda, during this time I had the pleasure and honour of cooking for Their royal highnesses', Queen Elizabeth 2nd and The Duke of Edinburgh, Prince Phillip, plus other members of the royal family. After leaving Bermuda in 2016 to be closer to my family, I was drawn to move into catering within the care sector. I have found over the past 6 years that it's the most rewarding, enjoyable job I've ever had, I love creating dishes, cooking for the elderly, and interacting with the residents. For me, building a relationship with them is so important.
Job Title: Dementia Care Manager
Joined: 2024
I am passionate about providing relationship-centred care to all residents.
Job Title: Customer Relationship Manager
Joined: 2020
I am the first point of contact for families and people who are looking for care for themselves or a loved one and help them find the right care solution for themselves and their families. I understand that the start of a care journey can seem extremely daunting and I am passionate about providing support throughout the process to enable families to make the right choice. Some of the best parts about my role are watching the residents settle into their new homes, make new friends and get the best quality of life and seeing the impact that has on families who get to witness their loved ones thriving in a beautiful environment.
I’m always on hand to support both the residents and their families and also our local community of Bath.