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Hallmark Angmering Grange has a Review Score of 9.6 (9.643) out of 10, based on 16 reviews in the last 2 years. Over all time Hallmark Angmering Grange has 16 reviews.
Review from B D (Brother of Resident) published on 6 March 2025
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for your wonderful review. It is our pleasure to care for your sister, and we're delighted to have a positive impact on her wellbeing. Best wishes
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Review from Ben H (Son of Resident) published on 10 December 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
We are very grateful to receive your lovely feedback about the home and team, thank you for taking the time to review us. We feel privileged that you have chosen for your mum to live here, and we have the opportunity to get to know you all. We will continue to strive for her to live a happy and fulfilled life here at Angmering Grange.
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Review from Alex D (Daughter-in-law of Resident) published on 4 December 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for taking the time to write this review. We are grateful to receive such complimentary feedback. It was a pleasure to get to know you and care for your father in law.
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Review from A D (Son of Resident) published on 21 November 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for taking the time to share such lovely feedback about the home and team. We are delighted to see how well your father has settled. We will be sure to share your kind words with the team. Thank you once again. Best wishes
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Review from H I (Respite Resident) published on 9 September 2024
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Reply from Amanda Clark, General Manager at Hallmark Angmering Grange
Thank you for taking the time to share your experience. We're sorry to hear that you weren't fully satisfied during your time here. We take all feedback seriously and I only wish I had known about these concerns sooner so we could have addressed them immediately during your stay. We are proud of the many positive reviews we've received, and our absolute priority is to deliver high-quality relationship-centred care to all residents. Kind Regards
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Review from Carol K (Respite Resident) published on 26 August 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for your lovely feedback. We're delighted you enjoyed the gardens, activities and services. It was a pleasure celebrating your 90th with a special cake. Your kind words mean a lot to us.
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Review from H K (Friend of Resident) published on 8 August 2024
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Reply from Amanda Clark, General Manager at Hallmark Angmering Grange
Thank you so much for your kind words which I will be sure to share with the team. It was our pleasure to host such a special event and I'm thrilled that the warmth and love of the home is felt by visitors and residents.
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Review from C H (Friend of Resident) published on 10 July 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for your kind words. We're so glad to hear your friend receives such personalised care and that our team make a positive impact. Your praise for our team's dedication is greatly appreciated!
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Review from A H (Friend of Resident) published on 10 July 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for your wonderful review! We are thrilled you will enjoy the atmosphere, decor, and gardens at Angmering Grange. We are dedicated to making it feel like home, and your feedback is truly appreciated. Best wishes
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Review from J L (Respite Resident) published on 14 June 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for your review. We're happy you had a restful stay and found the team accommodating. Thank you also for speaking with me, your feedback helps us to enhance the experience for all the residents and guests. Best wishes.
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Review from Coral G (Daughter of Resident) published on 13 June 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for such a heartwarming review. We are delighted that Mum's mobility has improved since moving to Angmering Grange and that the whole team makes a difference to the rest of the family. Your kind words will boost our team's morale, and we will ensure to share them with everyone. Thank you and best wishes.
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Review from M H (Daughter of Resident) published on 13 June 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you so much for taking the time to share such lovely feedback about the home and team at Angmering Grange. It was a pleasure to care for your Mum, and we are thrilled that she enjoyed her stay with us. We look forward to Mum popping in for coffee and a chat. Best wishes.
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Review from B P (Husband of Resident) published on 12 June 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for your kind words and 5-star review. Your comments will be passed on to the team, who I know will be delighted to hear your feedback. Thank you once again for putting your trust in us.
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Review from P S (Resident) published on 3 June 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
It brings us great pleasure to have you with us at Angmering Grange. We feel privileged that you have chosen to live here, and we have the opportunity to get to know you. Thank you for your wonderful feedback, it means a lot to us.
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Review from A G (Daughter of Resident) published on 20 May 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for taking the time to review the home, we appreciate your kind words. Relationship-centered care is at the heart of our values and something we believe makes all the difference. We feel very lucky to have cared for your Dad and support you and your family.
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Review from S H (Daughter of Resident) published on 18 April 2024
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Reply from Kate, Customer Relationship Manager at Hallmark Angmering Grange
Thank you for taking the time to give us your wonderful feedback. We are so pleased with how well your mum has settled, and we will continue to strive for her to live a happy and fulfilled life here at Angmering Grange.
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The Review Score of 9.6 (9.643) out of 10 for Hallmark Angmering Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.643 for Hallmark Angmering Grange is calculated as follows: ( (139 Excellents x 5) + (32 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 185 Ratings = 4.643
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hallmark Angmering Grange is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 03 Mar 2025
Please contact the home for current vacancies
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Job Title: General Manager
It is my greatest privilege to be the new General Manager at Angmering Grange, working with such a talented and dedicated team.
After a 35-year career in Social care, I have come to Angmering Grange at an exciting time. Together with the team, we have a unique opportunity to create a wonderful first-class environment for residents. For me, that means being passionate about recognising every resident is an individual and building a vibrant care community based on family values.
Job Title: Deputy Manager
Joined: 2023
Hello, my name is Ellaine, I have been a registered nurse for 12 years and have been exposed to different specialities of nursing. My background includes the role of Chief Officer of Quality, Patient Safety and Informatics Office of a Hospital in the Philippines. I’ve worked in the NHS and as a care home Clinical Lead, I'm delighted to be part of Angmering Grange Care Home.
As a Healthcare professional, I am proud and honoured to be part of Hallmark whose value for quality and patient safety is highly esteemed and recognised by professionals across the UK.
At Angmering Grange, we endeavour each day to improve our services and level of care to achieve partnership and satisfaction from the residents.