Signature at Farnham Common has a Review Score of 9.9 (9.935) out of 10, based on 21 reviews in the last 2 years. Over all time Signature at Farnham Common has 31 reviews.
Review from Firdaus A (Respite Resident) published on 12 June 2023
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Review from Lesley B (Daughter of Resident) published on 14 March 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
At Signature at Farnham Common, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a social and comfortable community our residents can call home.
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Review from Lorraine P (Daughter of Resident) published on 2 March 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
Thank you for your kind words. We believe we have a fantastic team here at Signature at Farnham Common and your recognition of this is appreciated by every member of our team. We will be happy to share your kind words with key members involved with your mum's care.
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Review from Jan A (Daughter-in-law of Resident) published on 28 February 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
Thank you for your kind words. We believe we have a fantastic team here at Signature at Farnham Common and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Farnham Common we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from Colin A (Son of Resident) published on 28 February 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
Thank you for taking the time to share your experience of Signature at Farnham Common. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives.
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Review from Sheila P (Sister of Resident) published on 7 February 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
Thank you for taking the time to share your experience of Signature at Farnham Common. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives.
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Review from Caroline D (Daughter of Resident) published on 7 February 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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Review from G W (Husband of Resident) published on 7 February 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
Here at Signature at Farnham Common, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.
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Review from Neil R (Son of Resident) published on 2 February 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
Thank you for your very kind words and for taking the time to share them with us. At Signature at Farnham Common, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a social and comfortable community our residents can call home. We are so happy to see the improvements made by your mother. Thank you for trusting us to care for your mother.
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Review from Ruth H (Daughter of Resident) published on 25 January 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
Thank you for taking the time to share your experience of Signature at Farnham Common. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our resident's and their families' lives.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from John H (Son of Resident) published on 20 January 2023
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Reply from Sandeep Gourlay, CLM at Signature at Farnham Common
The team here at Signature at Farnham Common would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual. Following feedback from our residents and families, the reception hours will be extended to 8 pm, allowing easier access for our visitors.
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The Review Score of 9.9 (9.935) out of 10 for Signature at Farnham Common is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.935 for Signature at Farnham Common is calculated as follows: ( (233 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 248 Ratings = 4.935
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Signature at Farnham Common is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2013
My career in care started in 2013, it has been a privilege that most of my journey has been with Signature Care Homes. During this time, I gained and developed my skills as a Residential Care Manager, working in different Signature homes and I am now delighted to move into the role of General Manager at Farnham Common. I am passionate about delivering exceptional care to our residents, ensuring our values are promoted by all our staff members, so we maintain excellent standards in all our day-to-day activities. By being a positive role model within the Home, I hope to share this passion, working alongside, supporting my team, and building caring relationships with all our residents and respective families.
At Farnham Common, we have a real understanding of how important it is to demonstrate passion and empathy when supporting our residents with their care needs, naturally tailoring our approach each time to reflect their individuality.
As a General Manager, I am motivated to support all in enhancing our service, making our Home truly remarkable.
Job Title: Clinical Services Manager
I’ve been working in the healthcare industry for 15 years now. I’m a licensed nurse in both the United Kingdom and the Philippines. My journey in nursing began in 2003 in the Philippines. I successfully earned a Bachelor’s Degree in Nursing and passed the nursing licensing exam, which officially launched my healthcare career. My passion for nursing and healthcare and my desire to continue my education led me to move to the UK to pursue my dream of becoming a globally competitive nurse. I have had diverse and enriching experiences working in various roles in hospitals and care homes, which have helped me develop my expertise in both clinical practice and management. I am thrilled to have been offered the position of Clinical Services Manager at Signature Farnham Common. To me, this role is more than just a job: it is an opportunity to be a part of an organisation that genuinely cares about its residents, their loved ones and the team members. I am eagerly looking forward to continuing my journey of professional growth and learning with this incredible team, as I remain dedicated to ensuring the wellbeing of the residents.
Job Title: Dementia Care Manager
I have been working in the health sector for many years now. I have completed studies in General Nursing and Social Care, gaining experience working with individuals from different age groups starting with children, adolescence up to the elderly. I am delighted that I was offered the Dementia Care Manager role at Signature at Farnham Common becoming part of this caring and passionate family. My role requires a passion for care, being kind and patient and always putting people living with dementia first, ensuring their wellbeing and happiness are met. I am driven by ensuring all of our residents are delivered exceptional person-centred care as residents are always my priority.
Job Title: Client Liaison Manager
Joined: 2025
I have worked in residential care supporting and guiding loved ones through their care journey since 2018. It is a role I absolutely love and am excited have joined Signature at Farnham Common, a wonderful home offering a luxurious environment for residents, where they are supported by a compassionate and caring team, committed to providing each resident with a sense of security, community and fulfilment.
As Client Liaison Manager, I am here to support you from your initial enquiry, through to moving into our home. You are assured of a warm welcome. I hope to meet you soon, to discover what’s important to you and to share all that Signature at Farnham Common has to offer.
Job Title: Client Liaison Coordinator
Joined: 2023
I am the Client Liaison Coordinator here at Signature at Farnham Common, supporting prospective residents and loved ones in their search for care. I will meet them to help and assist through what can be an emotional time. I will be there to offer my full support and guidance in their search as well as being a listening ear.
Job Title: Business Admin Manager
I have worked in the care sector for many years, I started in my 20s at the Epilepsy Centre in Chalfont St Peter. After a career diversion into retail, and then later as an Administrator with the National Trust, Signature offered me the opportunity to return to the care sector, firstly as an Administrator, then Clinical Administrator and then Residential Care Manager. I later joined a specialist team to implement a new system for the whole of Signature Group, a project I am very proud to have been part of. I am now excited to work at our lovely new home in Farnham Common as a Business Admin Manager and use my qualification in CIPD Level 5 in HR. I look forward to supporting all of my colleagues in their journey at Farnham Common.
Job Title: Hospitality Manager
Joined: 2022
I have worked in catering now for nearly 30 years, starting out at a local pub as a waitress, then moving on to be a chef in the RAF, to running my own pubs then going on to work for Heston Blumenthal, Pierre Koffman and Odds Farm as Food and Beverage Manager. I am very passionate about all things food and beverage. I am looking forward to making sure our residents will be well-looked-after and genuinely cared for while delivering a five-star service.
Job Title: Head Chef
I have worked in the food and hospitality industry from an early age. My journey originally started off as a child when on holidays abroad with family with the passion I felt for all of the different cuisines I was fortunate enough to experience along with being at home with my grandparents with traditionally cooked food - trying to help but often just in the way! In 2006, I started working for a gastro-pub company and attended professional culinary school. From here, it began professionally. I spent several years doing this whilst learning what this crazy world of hospitality was all about and I just loved it. I was getting to learn, have fun and cook great recipes. As I developed as a leader and chef, I was appointed to my first position of Head Chef, of which I was very proud. After some time with this group, my culinary journey took me into the independent restaurant world, and it was here where I really started to grow as a personality and Chef and really start to hone my craft. I learnt so much more than just recipes and the balancing of flavours, I learnt everything I needed in life. I have been lucky enough to be given the opportunity of Head Chef with Signature, but what can I say other than I feel privileged to be able to take this fantastic opportunity to meet everyone old and new and make a genuine difference in the residents' lives here in their home, giving them a balanced, nutritious daily diet whilst dropping little treats of naughtiness into their day here and there. You will always find me chatting and getting to know people and just generally enjoying the day.
Job Title: Maintenance Manager
Joined: 2018
I am responsible for the health and safety of our residents, team members and visitors. I have had the privilege of working for over 5 years in the care sector. The previous nursing home, where I worked for 4.5 years as a Maintenance Manager, received an outstanding rating from the CQC in all five areas, which I hope to achieve again with our team at Farnham Common. I like helping people live independently and with dignity, despite their age and health, and with our team at Farnham Common we aim to create a homely atmosphere with a safe and happy environment for our residents and their loved ones.