The Mayfield Care Home is providing an extraordinarily high standard of accommodation
E R (Friend of Resident)
the service and standard of care at Mayfield has been excellent
Chris T (Son of Resident)
it’s definitely the best decision we’ve all made and mum is settling in so well
Karen D (Daughter of Resident)
All-inclusive weekly fee giving total peace of mind. Hair styling, manicures, newspapers, physio, trips to the beach, family for dinner, movies in our cinema – everything is included!
Visitors welcome at any time.
Car park at front of building.
The Mayfield Care Home has a Review Score of 9.9 (9.949) out of 10, based on 48 reviews in the last 2 years. Over all time The Mayfield Care Home has 48 reviews.
Review from Lucy T (Daughter-in-law of Resident) published on 12 March 2025
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Overall Experience
5.0 out of 5
Reply from Tobyn Dickinson, Director at The Mayfield Care Home
Many thanks for your kind review. The Mayfield is a very happy place for our residents and their families to enjoy.
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Review from Adrian H (Son of Resident) published on 12 March 2025
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5.0 out of 5
Reply from Tobyn Dickinson, Director at The Mayfield Care Home
Thank you very much for your kind review. We are very glad you have found our team so friendly and helpful and we will pass your feedback onto them.
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Review from J H (Son of Resident) published on 30 January 2025
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Overall Experience
5.0 out of 5
Reply from Tobyn Dickinson, Director at The Mayfield Care Home
Thank you very much for your kind review. It can be a big step moving into a care home and we are very glad your mum has settled in so well to her new home. She is an absolute delight to have with us and we're very happy she has made so many friends and gets along so well with our team. We're very proud of our caring, hard-working team and your lovely feedback means a lot to us all. Thank you.
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Review from Malcolm S (Husband of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Many thanks for your kind review and I am very glad it gives you such comfort that we are looking after your wife.
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Review from John M (Son of Resident) published on 22 January 2025
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review. We are very pleased your mum has settled in so well and is enjoying the food and everything we have to offer. Thankfully, your mum's hearing aids have been found.
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Review from Karen D (Daughter of Resident) published on 20 January 2025
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review and we are glad you and your mam have had such a positive experience at The Mayfield. We are very proud of our team, food and facilities.
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Review from Becky G (Friend of Resident) published on 19 December 2024
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review. I will pass on your comments to our team. We are very proud of them and the amazing way they look after our residents.
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Review from P P (Respite Resident) published on 6 November 2024
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Overall Experience
5.0 out of 5
Reply from Tobyn Dickinson, Director at The Mayfield Care Home
Thank you for your kind review and we are very glad you enjoyed your stay with us. It was a pleasure to have you with us and we are glad you found the staff helpful and enjoyed the food.
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Review from Andrew W (Son of Resident) published on 24 September 2024
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you for your kind review. It's a pleasure to have your Mum with us and we are glad she has settled in so well.
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Review from Gareth J (Resident) published on 19 September 2024
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
It is a pleasure to have you with us and many thanks for your kind review.
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Review from Douglas M (Resident) published on 16 September 2024
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you for the lovely feedback. It was a pleasure to have you with us and we were glad to help you after your operation. We are very proud of our team and the care and service they provide so it means a lot for that to be recognised. I will share it with them. Thank you and all the best.
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Review from Maureen J (Respite Resident) published on 15 August 2024
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Many thanks for your kind review. It was an absolute pleasure to have you with us and we're delighted you have already come back to stay with us permanently!
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Review from S A (Wife of Resident) published on 30 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tobyn Dickinson, Director at The Mayfield Care Home
Thank you very much for your kind comments. We are very proud of our team so thank you for passing that on. We love having your husband with us and very much enjoy his sense of humour and kindness!
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Review from D M (Wife of Resident) published on 15 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you so much for your kind review. This feedback will mean a lot to our team. Your husband was a pleasure to care for.
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Review from Terry A (Resident) published on 17 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you for your kind review. It's an absolute pleasure having you with us and we love your sense of humour!
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Review from Jen P (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your review which I will pass on to the team. Your appreciation of the way we look after Mum means a lot to us and it is a pleasure having her with us.
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Review from C L (Friend of Resident) published on 25 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Many thanks for your review and we are very glad your friend's health has improved so much while she has been with us.
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Review from Graham S (Son of Resident) published on 23 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review and we are very glad your mother enjoyed her time with us. It was a pleasure getting to know her and your family and we hope to see you all again soon!
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Review from Ashlea B (Granddaughter of Resident) published on 12 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review which I have shared with our team. We loved having your grandad with us. Your support is very much appreciated.
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Review from M M (Resident) published on 5 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Gill, General Manager at The Mayfield Care Home
Thank you very much for your kind review. It is an absolute pleasure to have you living with us and we are very glad you enjoy it so much.
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The Review Score of 9.9 (9.949) out of 10 for The Mayfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.949 for The Mayfield Care Home is calculated as follows: ( (544 Excellents x 5) + (29 Goods x 4) ) ÷ 573 Ratings = 4.949
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Mayfield Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: CEO
Joined: 2023
After a successful 15-year career in investment management, Tobyn moved into care in 2020 to pursue his passion for improving the lives of the elderly. This involved co-founding Elmfield Care, a luxury care home provider that commissioned two homes in Wiltshire. In 2022, he started Cromwell Care, another luxury care home provider that opened The Mayfield Care Home in Whitby in March 2023. Tobyn is passionate about building a talented, caring team that is aligned with The Mayfield’s values and focused on providing the very best care and hospitality to our residents.
Job Title: General Manager
Joined: 2023
Natalie began her journey in care at age 18, nearly 14 years ago and has experience in lots of areas including residential and dementia care. During that time Natalie has gained a broad range of skills and qualifications.
“Becoming a part of The Mayfield is a beautiful chapter in my life and I enjoy every day, providing our residents with love, laughter and a happy home”
Job Title: Receptionist/Administrator
Joined: 2022
Lindsay grew up and has lived in Whitby all her life. She has a huge amount of experience and will be the first person most of The Mayfield's residents and relatives come into contact with. She has a large variety of responsibilities that are very important to the efficient running of The Mayfield.
Outside work, Lindsay enjoys spending time with friends and family.
Job Title: Head Chef
Joined: 2023
Richard is Head Chef at The Mayfield. He has a huge amount of experience in all types of cooking and has worked at numerous restaurants in and around Whitby. Richard oversees our kitchen team and is key to the amazing dining experience enjoyed by our residents!
Job Title: Maintenance Manager
Joined: 2023
Graham oversees maintenance at The Mayfield which involves a wide range of activities! He worked in engineering his whole career and enjoys running, motocross, spending time with his family and looking after his young grandchildren!
