The Mayfield Care Home

Grange House, High Stakesby Road, Whitby YO21 1HL
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9.9 48 Reviews
  • The Mayfield Care Home, Whitby
With its top-class luxury accommodation, The Mayfield provides exceptional residential, dementia and respite care to its residents. Located in the stunning town of Whitby, The Mayfield enjoys a unique location between the North York Moors and North Yorkshire's award-winning coastline.

The Mayfield's state-of-the-art design features help give a fantastic lifestyle to its residents in a safe and fun environment. Its generously sized rooms and suites all have en-suite wet rooms, smart TVs and fridges, and many have direct access to the beautiful garden. Residents can also enjoy the hair & beauty salon, libraries, cinema, dining rooms, lounges, café bar and garden rooms.

All The Mayfield's residents can enjoy all the amazing hospitality on offer for one single weekly fee. Hair styling, a beauty treatment, inviting friends or relatives in for a meal or drink, daily activities, trips, newspapers – everything is included!

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Care Provided by The Mayfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Gill (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Mayfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • All-inclusive weekly fee giving total peace of mind. Hair styling, manicures, newspapers, physio, trips to the beach, family for dinner, movies in our cinema – everything is included!
  • (these prices are only a guideline, please contact The Mayfield Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Car park at front of building.


The Mayfield Care Home Reviews (48)

Total of 48, showing 21-40
9.9

The Mayfield Care Home has a Review Score of 9.9 (9.949) out of 10, based on 48 reviews in the last 2 years. Over all time The Mayfield Care Home has 48 reviews.

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Review from K F (Husband of Resident) assisted by family/friend published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife resides in the dementia unit at Mayfield Care Home. For the first time in years she is settled, happy and well cared for. I am so impressed with the standard of care that she receives, which is far superior to other homes which she has stayed in. The staff-to-resident ratio is greater, the rooms
are spacious and spotless also well decorated. The domestic staff are very efficient and the communal rooms are clean, warm and welcoming. Meals are varied and well-prepared. The care staff are exceptional, kind and considerate with professional approach and have genuine concern for the residents. The management team are experienced, approachable and dedicated. I would certainly recommend the Mayfield to anyone wanting the best for their relatives.

Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you for your kind review and we are very glad your wife is settled and happy at The Mayfield. We have worked hard to build a team of kind and caring people so it is always encouraging when this is recognised. Thank you very much for your ongoing support.


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Review from E M (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The thought of putting my parents into respite was really daunting. Would they be happy, well looked after, would they fit in? From the moment I entered Mayfield Care home, saw the facilities and met the staff I knew everything was going to be fine. All the staff were kind, professional, reassuring
and above all supportive to us all and nothing was too much trouble. The facilities are beautiful and flexible to meet everyone's needs and the activities varied with everyone encouraged to take part. I cannot thank all the staff enough for the wonderful time my parents have shared together in The Mayfield.

Reply from Natalie Gill, General Manager at The Mayfield Care Home

Thank you very much for your kind feedback which I will share with our team. It was a pleasure looking after your parents and I am glad they enjoyed their time with us.


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Review from Leanne D (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my mother and stepdad during their respite stay. I found the staff to be very friendly and helpful. I asked a member of staff if someone could cut their nails and he was with us within 30 minutes and arranged a podiatrist for their toenails.
Mum and my stepdad are really enjoying their
stay, the care and more importantly the food.

Reply from Natalie Gill, General Manager at The Mayfield Care Home

It has been an absolute pleasure looking after your mother and stepdad. I am delighted they have enjoyed their stay with us. Thank you very much for your kind review.


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Review from S D (Son of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderfully staffed and catered 5-star experience. Every physical, social and emotional need is met.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. We take great pride in our team and the quality of the dining experience, so we are glad you have recognised this. I will pass your comments onto the team.


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Review from Nigel P (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mayfield Care Home provided the best care possible for my father.
My father has absolutely enjoyed his two-week respite stay. We will certainly be booking further stays in the near future.
The staff have been excellent and able to provide the best care and support.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

It was an absolute pleasure to have your father with us and we are glad he enjoyed it. He is very entertaining and we look forward to him coming back soon!


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Review from V A (Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very good. Marvellous residential care. Excellent.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review which will mean a lot to the team. It is an absolute pleasure having you with us and we are glad you enjoy it.


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Review from C C (Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a two-week trial and went home for four weeks but decided after one week it was just what I had been looking for. I came back permanently after one week at home. Everyone is so friendly and helpful and all the staff are always happy to listen and chat. Feels like home from home. I would recommend
coming here to anyone I know thinking of moving into a care home. I have been here for three months and am still very happy.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

We are very glad you decided to come back permanently. It is a pleasure to have you with us and we are very glad you enjoy it so much! Thank you for your review.


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Review from G G (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated with such kindness by all the staff here and the level of care and support she receives is excellent. Her room is always beautifully clean and furnished with high-quality fittings and she is always clean and nicely dressed. The facilities for residents are very good and the whole
place has a lovely homely atmosphere. She especially enjoys the first-rate meals and the home-cooked cakes and biscuits (plus plenty cups of tea!) Staffing levels mean that there is always someone available to spend one-to-one time with mum if necessary. High standards throughout.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. We are extremely proud of our kind and caring team which, in combination with our high staffing levels, is key to the fantastic experience our residents receive. We are glad your mother enjoys the food at The Mayfield. Mealtimes are very important to our residents and we take great pride in serving freshly made, restaurant-quality meals made by our excellent kitchen team. I agree, their cakes and biscuits are delicious too!


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Review from A T (Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must admit when I first came into the Mayfield Care Home I was worried. I must say it is a lovely place. I came in for my husband so we could be together. I don't regret it. It is very clean and the food is amazing. What more could I want? The staff are caring and helpful. I haven't stopped eating
since I arrived!

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

It is an absolute pleasure to have you and your husband with us and we are very glad you are enjoying it. Thank you very much for your review.


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Review from J L (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days, but what I have seen is very good.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your review. Feedback is very important to us.


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Review from Alison A (Wife of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really nervous about putting my husband in for respite for a week as we are both fairly young but unfortunately, he has had several strokes. As soon as we went to look round the Mayfield I got a good vibe. It didn’t feel like a care home. It felt more like a hotel which kind of eased the pressure.
On the day that my husband arrived as soon as I pushed him through the door, he was enveloped with love. All the staff made a fuss of him and introduced themselves myself and my husband. It made it so much easier when I had to leave to know that the staff had my husband’s welfare and interests at heart. Nothing was too much trouble for every single one of them. I’ve worked in the care industry for well over 30 years mainly in the NHS but I was overwhelmed by how well they worked as a team. Even the owner mixed with the residents on a daily basis checking they were ok etc. I have been in some grotty care homes either working myself or as a visitor but this care home restored my faith.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. It was a real pleasure having your husband with us and we look forward to him coming again.


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Review from R P (Son of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for one month and has settled well. The staff could not have been more helpful. The accommodation and food are of excellent quality.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you for your review. We are very glad your mum has settled in so well and have enjoyed getting to know her. Thank you very much for your ongoing feedback and support - it's much appreciated.


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Review from Kerry L (Granddaughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff and the service and place are first-class.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Many thanks for your review. Our aim is to provide a first-class service to our residents and their families so thank you for the recognition.


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Review from J M (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The respite care my father has received in the last two weeks has been exceptional. He has socialised with both staff and other residents and thoroughly enjoyed helping out with the garden.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your review. It was an absolute pleasure to have your father with us and we are very grateful for all his help with our garden!


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Review from Lorraine D (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is like a five-star hotel. We had no hesitation for Dad to come here. The staff are so friendly and go out of their way to make sure the residents and visitors have everything they need. It is spotless and well-equipped.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you for kindly giving us a review. We are very proud of our caring, helpful team and looking after your dad and our other residents is our number one priority.


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Review from Chris T (Son of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into the home a couple of months ago, they were the first couple to move in. Previously they had been in sheltered accommodation but my father's condition deteriorated and the facility were unable to provide suitable care. From the start the service and standard of care at Mayfield
has been excellent. Mother who is not the easiest person to deal with settled in very quickly. Unfortunately, my father's condition continued to deteriorate despite the excellent care from the doctor and the care home staff. Sadly he died a couple of weeks ago at the age of 98. Members of the family were with him throughout the day when he was obviously waning. They decided eventually to go home and sleep, being exhausted, a member of the Mayfield staff stayed with him until he passed away. 10 days later after the burial and church service Mayfield provided accommodation and catering for a reception attended by about 45 people, friends and family who had come to pay their respects.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you for your review. It was an honour to welcome your parents as our first residents and a pleasure to get to know and look after them. We are very sorry for your loss but were glad that we could provide support to you and your family in this difficult time.


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Review from E R (Friend of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mayfield Care Home is providing an extraordinarily high standard of accommodation and personal care for anyone who simply wishes to enjoy long-term personal care or simply respite!
I have found it offers a unique feeling of luxury, usually associated with high-end hotel standards, not just from
the delicious food, mid-morning and afternoon treats but from the exceptionally caring staff and social activities to suit all abilities, needs to be seen to be believed.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. I will share it with our brilliant team that works hard to provide the highest level of care and support to our residents.


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Review from Wendy M (Next of Kin) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and facilities exceeded all my expectations.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your review. Resident well-being is our top priority and our team works tirelessly to provide exceptional care.


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Review from J B (Friend of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and helpful staff encouraging my friend, who has given up and just wants to die, to get up for meals and mix a bit. Unlike her usual considerate attitude, she has become very demanding, constantly ringing her bell and everyone is being very patient with her. I don't know how they manage!

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your review, which I will share with our team. Resident well-being is at the heart of what we do and we are very pleased your friend is enjoying the meals, socialising, activities and living with us.


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Review from N H (Friend of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously had family members living in care homes - I must say that The Mayfield Care Home is the most comfortable, spacious and accommodating care home that I have been in. The rooms, facilities and furnishings are excellent in providing comfort and care for the residents. The staff I have
met are all very caring and attentive - from the care team to the admin staff.
The forefront of a good care home is the level of care that each resident receives and I see this taking place at Mayfield. My friend that I visit has settled in and is very comfortable here. As a visitor, I am also made very welcome.

Reply from Tobyn Dickinson, Director at The Mayfield Care Home

Thank you very much for your kind review. We are extremely proud of our brilliant team and the loving care they give our residents. We are very glad your friend has settled in so well and that you enjoy your visits. We will pass your feedback on to our team who, I am sure, will be delighted.


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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for The Mayfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for The Mayfield Care Home is calculated as follows: ( (544 Excellents x 5) + (29 Goods x 4) ) ÷ 573 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mayfield Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (5)

Tobyn

Tobyn Dickinson

Job Title: CEO

Joined: 2023

After a successful 15-year career in investment management, Tobyn moved into care in 2020 to pursue his passion for improving the lives of the elderly. This involved co-founding Elmfield Care, a luxury care home provider that commissioned two homes in Wiltshire. In 2022, he started Cromwell Care, another luxury care home provider that opened The Mayfield Care Home in Whitby in March 2023. Tobyn is passionate about building a talented, caring team that is aligned with The Mayfield’s values and focused on providing the very best care and hospitality to our residents.


Natalie

Natalie Gill

Job Title: General Manager

Joined: 2023

Natalie began her journey in care at age 18, nearly 14 years ago and has experience in lots of areas including residential and dementia care. During that time Natalie has gained a broad range of skills and qualifications.


“Becoming a part of The Mayfield is a beautiful chapter in my life and I enjoy every day, providing our residents with love, laughter and a happy home”


Lindsay

Lindsay James

Job Title: Receptionist/Administrator

Joined: 2022

Lindsay grew up and has lived in Whitby all her life. She has a huge amount of experience and will be the first person most of The Mayfield's residents and relatives come into contact with. She has a large variety of responsibilities that are very important to the efficient running of The Mayfield.


Outside work, Lindsay enjoys spending time with friends and family.


Richard

Richard Foster

Job Title: Head Chef

Joined: 2023

Richard is Head Chef at The Mayfield. He has a huge amount of experience in all types of cooking and has worked at numerous restaurants in and around Whitby. Richard oversees our kitchen team and is key to the amazing dining experience enjoyed by our residents!


Graham

Graham Pybus

Job Title: Maintenance Manager

Joined: 2023

Graham oversees maintenance at The Mayfield which involves a wide range of activities! He worked in engineering his whole career and enjoys running, motocross, spending time with his family and looking after his young grandchildren!