Wharfeside

Westgate, Otley LS21 3AT
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9.8 28 Reviews
  • Wharfeside, Otley
Anchor's Wharfeside is a state-of-the art purpose-built care home, located in historical Otley. Wharfeside provides residential and residential dementia care for up to 66 older people in a luxurious environment, finished to the highest standard and incorporating the latest supportive technology.

New residents are welcome, for both permanent care and shorter stays/ respite care.

Wharfeside's impressive facilities include all bedrooms with en suite wet room facilities, a bar area, Cinema Room, a hair and beauty salon and a tea room. It benefits from secure balconies to the front and rear and it is surrounded by private landscaped gardens with outdoor seating areas. Wharfeside enjoys lovely views over the local area and the River Wharfe. The home is located at the centre of Otley, within a short distance of shops, supermarkets and places to eat and drink.

Wharfeside provides care, which is personally tailored to meet the individual needs of residents and enhance their quality of life. The home works with its residents and their loved ones to create detailed care plans. This ensures each individual’s health and care needs are continually met. Wharfeside's food is cooked freshly on site by the catering team to meet each individual's tastes, preferences and nutritional requirements.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Wharfeside

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Louise Bulcock (Manager)
  • Admission Criteria
    • Please contact Wharfeside directly to discuss your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Wharfeside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,414
    • Self-Funded Residential Dementia Care from £1,414
    • RESPITE Self-Funded Residential Care from £1,414
    • RESPITE Self-Funded Residential Dementia Care from £1,414

  • Our colleagues at Wharfeside will be happy to discuss any questions regarding fees and any additional services.
  • (these prices are only a guideline, please contact Wharfeside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Wharfeside.


  • Parking

  • The home have onsite parking, including disabled spaces and electric vehicle charging points.


Wharfeside Reviews (28)

Total of 28, showing 1-20
9.8

Wharfeside has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years. Over all time Wharfeside has 28 reviews.

Overall Experience

  • 23
  • 5
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Review from Julie B (Daughter-in-law of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law was welcomed by Wharfeside Care Home on palliative care after a brief stay in hospital. All the staff, without exception, were comforting and respectful towards mum and all our family. Their care and understanding throughout her short stay made all the difference to how we spent our final
days together and we shall be forever grateful. We were encouraged to visit as often as we needed, nothing was too much trouble and the kettle was always on.
The facilities felt more like a lovely hotel, hairdressers, smart cinema room, bar with a view and the rooms were well equipped and peaceful, where we could enjoy some privacy. The communal areas were nicely decorated and spotlessly clean, and all the residents we chatted to were happy and content, it had a real family atmosphere.
I would encourage anyone who needs residential care for themselves or a loved one and is anxious as we were, to visit Wharfeside and talk to staff and residents. This is a gem of a place.

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Review from C C (Niece of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge thank you for the wonderful care you all provided for my uncle, he was a resident with you for 21 months. During his time with you, he called it his home. He loved all the staff, each and every one of you. He thought the food was fantastic and never left anything on his plate.
He enjoyed the parties you have throughout the year. Playing dominoes and skittles. I cannot thank you enough for the care respect and compassion you showed towards him and his family during his final days with you.

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Review from Christine A (Cousin of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a very happy resident for 4 years. During the COVID lockdown the staff were amazing - providing the most ingenious ways of keeping up morale- including involving the residents in social media videos. Over the last year as she became more frail the staff have been wonderfully compassionate
and caring. My son recently visited with me and was amazed by the comfort and high standard of care as well as stylish surroundings and cleanliness. (Definitely not found everywhere around the country!) I couldn't possibly recommend Wharfeside more highly. It's a superb care home and I'm filled with gratitude.

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Review from Sheila H (Wife of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just home after a super high tea party at Wharfeside, such a large variety of savouries and salads and cakes, I will not be eating again today. The staff had decorated the dining room with bunting and the tables were laid with pretty cloths and lovely china. Many of the staff had gone into work on their
day off (such is their love of the place where they work). All our family are delighted with the care provided. It's such a happy place with lots going on. We are so glad we chose Wharfside, it's so easy to go for a walk by the river or round the market. The food is always a very high standard and always a choice. Thank you to every member of staff for working together to make this a very happy home from home.

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Review from Mark S (Son of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a High Tea event with Mum at Wharfeside today on the Poppy floor. The Poppy floor staff had planned the event extremely well. The setting was superb with each resident having the chance to share the event with their family. The atmosphere and food was amazing and a good time was had by all.
The staff had all dressed for the occasion making it feel special, some even came in from leave to support the event! We had a really great time as did Mum. Thanks to everyone at Wharfeside for making this such a special occasion.

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Review from Cath S (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on poppy floor organised a tea party for residents and their families. It was a fantastic afternoon, with lovely staff who worked very hard making sure everyone was enjoying themselves, especially the residents. A really big thank you to all the staff, carers and catering staff, a really good
do.

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Review from Sue S (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially moved into Wharfeside for respite care after a few weeks in hospital. She was quite frail at that time and disoriented, moving into a different home. The staff were very welcoming as were the other residents on her floor. They were also very responsive to my sister and I as we navigated
our way around a new place and new ways of doing things. I spent 8 hours a day with Mum for 2 days shortly after she arrived at Wharfeside and so had a good insight into how the home operated. I was invited to join Mum for meals, which surprised but pleased me. The food is good, both quality and choice. Overall I quickly became reassured that Mum was in a good place for her respite care. She was getting stronger and benefitting from the level of care but decided that she did not want to go back to her previous home. Fortunately, a room was available so she is now a permanent resident and is flourishing in the supported environment. This is such a relief to my sister and me.

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Review from Claire M (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere as always when I visited my Mum at the home today. Strong winds meant a planned garden party had to be cancelled and the kitchen had suffered some structural damage. Despite this adversity, the staff coped amazingly as always and made sure the residents had a lovely buffet inside instead
and had a really great singer come to entertain who was brilliant with all the residents. Staff and visitors also enjoyed the show. There is always such warmth from the staff team. I really enjoy spending time with my Mum at Wharfeside. There is a real family feel to the place.

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Review from Fiona R (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a bad fall and a substantial time in hospital my father moved into Wharfeside circa 16 months ago. Firstly the move/transition from hospital was made as simple as possible and my father was made very welcome from day one. This is a purpose-built care home that is second to none in layout and
facilities, being able to personalise his ensuite room made the transition a lot easier for my father. Whilst the food is excellent, and cleanliness is always at a high standard the biggest difference we have found in this care home is the staff. From whatever level the staff always find time to engage and encourage residents with a smile on their face.

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Review from Nita H (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had a new lease of life since living at Wharfeside. He is fairly independent but does enjoy interacting with the staff.

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Review from Mary O (Wife of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wharfeside is a modern and beautifully furnished care home.
The staff are amazing - very friendly and caring.

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Review from H H (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to Wharfeside for three weeks initially, just to try it, but decided to stay permanently. He said the food is excellent, staff are kind and friendly, and the rooms are well designed and finished to a high standard. I echo his thoughts. Staff have been great at diffusing situations when
my dad has been confused, and he has settled in well and is more relaxed and less anxious. He is looking forward to spending time pottering in the garden come the spring, where there are areas to plant.

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Review from Joseph R (Friend of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not much good at reviews, but I really enjoyed today's visit. Everybody appeared to be very happy, including the staff.

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Review from Heather S (Daughter-in-law of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first contacted Wharfeside to enquire about a respite stay for Mother-in-law whilst we went on holiday, the staff team were, without exception, all especially helpful, friendly and accommodating. A visit to her own home before she went into Wharfeside was conducted in such a kind
and caring way, setting her anxieties to rest, and this was followed through by the same member of staff coming outside to meet her in the car as we arrived for the stay.
With a reputation for being hard to please, my mother-in-law said after her fortnight stay that the staff, accommodation, food and activities were wonderful and she 'could not fault' anything. Splendid praise indeed!
My husband, family and I were always made to feel welcome when we called or visited too.
I have no hesitation in recommending this lovely place with equally lovely staff.

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Review from Janet B (Respite Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first stay for respite at Wharfside, having previously stayed at another care setting. The care I received from the excellent staff was so good and kind, even when there was an issue with the call button not working they went the extra mile to ensure I was comfortable. The welcome I received
and the facilities were like being in a 5-star hotel.

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Review from Lynne M (Respite Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst away on holiday I had a fall and fractured my pelvis. On my return to the UK, I needed short-term respite care to help with my recovery. I spent 3 weeks at Wharfeside. It was like going away to a posh hotel. All the staff were great and gave me the care and support I needed.

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Review from Alison C (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent a happy 5 years with Anchor Homes.
She always mentioned how happy and settled she was, she loved the staff and they enjoyed her stories and sense of humour.
She enjoyed the singing entertainment, art activities and games.
Her room was always clean and tidy and she said her bed was comfortable
and it was good she could personalise the room with her own things around her.

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Review from Jonathan L (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old father came into Wharfeside in February 2023 having previously lived alone since the death of my mother/his wife in 2009. Moving into the home can not have been easy for him but he was made to feel welcome from the outset and his requests were always dealt with. He found the staff to
be friendly, accommodating and very helpful. The home is new and well designed with ensuite rooms, wide corridors and pleasant communal areas.

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Review from F S (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Beautiful place, the staff are always very welcoming etc. If we need to ask anything they tell us what we need to know. In the past we have had problems with the laundry and a lack of communication, however, thankfully this has now improved. A lovely place for my dad to be.

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Review from Martin A (Power of Attorney of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wharfeside provides exceptional care within a wonderful facility. My aunt always felt at home, she was well looked after, totally at ease, comfortable and secure. Our family could not have wished for more.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Wharfeside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Wharfeside is calculated as follows: ( (207 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 246 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wharfeside is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Wharfeside directly for more information.


Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Wharfeside

What types of Care is Wharfeside registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wharfeside provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Wharfeside have?

There are 66 Single Rooms.

What are the Facilities & Services at Wharfeside?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wharfeside to the centre of Otley?

0.1 mile(s) as the crow flies, distance by road may be significantly further.