Wharfeside

Westgate, Otley LS21 3AT
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9.8 28 Reviews
  • Wharfeside, Otley
Anchor's Wharfeside is a state-of-the art purpose-built care home, located in historical Otley. Wharfeside provides residential and residential dementia care for up to 66 older people in a luxurious environment, finished to the highest standard and incorporating the latest supportive technology.

New residents are welcome, for both permanent care and shorter stays/ respite care.

Wharfeside's impressive facilities include all bedrooms with en suite wet room facilities, a bar area, Cinema Room, a hair and beauty salon and a tea room. It benefits from secure balconies to the front and rear and it is surrounded by private landscaped gardens with outdoor seating areas. Wharfeside enjoys lovely views over the local area and the River Wharfe. The home is located at the centre of Otley, within a short distance of shops, supermarkets and places to eat and drink.

Wharfeside provides care, which is personally tailored to meet the individual needs of residents and enhance their quality of life. The home works with its residents and their loved ones to create detailed care plans. This ensures each individual’s health and care needs are continually met. Wharfeside's food is cooked freshly on site by the catering team to meet each individual's tastes, preferences and nutritional requirements.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Wharfeside

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Louise Bulcock (Manager)
  • Admission Criteria
    • Please contact Wharfeside directly to discuss your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Wharfeside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,414
    • Self-Funded Residential Dementia Care from £1,414
    • RESPITE Self-Funded Residential Care from £1,414
    • RESPITE Self-Funded Residential Dementia Care from £1,414

  • Our colleagues at Wharfeside will be happy to discuss any questions regarding fees and any additional services.
  • (these prices are only a guideline, please contact Wharfeside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Wharfeside.


  • Parking

  • The home have onsite parking, including disabled spaces and electric vehicle charging points.


Wharfeside Reviews (28)

Total of 28, showing 21-28
9.8

Wharfeside has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years. Over all time Wharfeside has 28 reviews.

Overall Experience

  • 23
  • 5
  • 0
  • 0
  • 0

Date Published

28
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7

Review from A W (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many excellent staff and a strong caring ethos at all levels.
Warmly recommended.

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Review from Jane C (Power of Attorney of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wharfeside is a delight. There are still problems getting in and out when the reception is not manned but once in, the home is well designed, bright and clean with excellent facilities in a great location with lovely views. The staff are as warm and caring as ever. They remain cheerful in spite of the
constant challenges, keep me well-informed and are responsive to any requests I have. The management team are trying to make life as interesting as possible for the residents by including and collaborating with families and friends. This is a welcome development.

Reply from Louise Bulcock, Manager at Wharfeside

Thank you for taking the time to review Wharfeside and we are pleased that you rate our facilities as excellent. Thank you for your lovely feedback regarding our team, which I will pass on. We are very proud of Wharfeside's facilities and location. We have recently recruited a receptionist and are shortly opening our ground floor which should assist with answering our main door, where our resident's safety is our priority.


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Review from M B (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and kind. Nothing seems too much trouble and I am kept up to date with any health concerns. The home is clean and tidy and I often see staff talking to residents and engaging with them. Management and reception are an asset, as are all the staff.

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Review from R J (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful new care home, looking and feeling more like a high-end hotel. Excellent care is given, as usual. Simply a lovely place for Mum to live. Many thanks.

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Review from P N (Niece of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the first things that strikes you at Wharfeside is it is calm and peaceful. The staff are always patient and treat residents and visitors with respect. Wharfeside is spotlessly clean and residents are treated with dignity and their individual needs are catered for.

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Review from Judith K (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has advanced dementia. She lived in a previous home for 10 years prior to its closure and the move to Wharfeside. She is settling well into a well-appointed room with views over the river, supported by staff who know her and continue to care for her with the high level of dignity and respect our
family has always appreciated and been comforted by. The facilities and accommodation in Wharfeside are absolutely lovely, and alongside the homely feel and caring staff, we could not wish for better for Mum.

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Review from Lorraine L (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for almost three years and I have been very satisfied with the level of care she has had. She is treated in a friendly way by all staff who work extremely hard in often difficult circumstances to keep all residents happy. The transition to the new premises was well-organised
and relatively stress-free for all concerned (perhaps not staff!) and I am hoping that after a period of settling in, a new period of even better care and support can begin. Good luck to everyone in your wonderful new home!

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Review from Jonathon L (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved from the old building to Wharfeside on Tuesday. The move was well-planned and orchestrated. The new facility is excellent in every respect - it looks and feels like a five-star hotel - certainly a homely environment for the residents. Mum has had no trouble adjusting and loves her new, bright,
airy room with a lovely view. The staff are brilliant and caring, and we have peace knowing that our mum is safe and well cared for.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Wharfeside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Wharfeside is calculated as follows: ( (207 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 246 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wharfeside is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Wharfeside directly for more information.


Awards / Recognitions (2)

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