Wilmslow Manor Care Centre

51 Handforth Road, Wilmslow SK9 2LX
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9.9 66 Reviews
  • Wilmslow Manor Care Centre, Wilmslow
Wilmslow Manor is a modern care home located in Wilmslow, Cheshire. The home offers residential, nursing and dementia care.

Every member of the team undergoes rigorous training to ensure they understand the needs of residents and how they can continuously support residents' wellbeing and quality of life.

This state-of-the art facility is beautifully decorated, with signs and colour palettes that specially support people living with dementia.

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Care Provided by Wilmslow Manor Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Darren Molyneux (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 3

Funding & Fees Guide for Wilmslow Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,850
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,850

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £1,850 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Wilmslow Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Wilmslow Manor Care Centre Reviews (66)

Total of 66, showing 41-60
9.9

Wilmslow Manor Care Centre has a Review Score of 9.9 (9.920) out of 10, based on 64 reviews in the last 2 years. Over all time Wilmslow Manor Care Centre has 66 reviews.

Overall Experience

  • 62
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Review from Chelsea M (Granddaughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is a resident there when I've been to visit it is clean and tidy the residents always look happy and content the staff there are amazing. My grandad is very happy within the care home and has taken a shining to a particular staff member, he speaks highly of her which brings the family comfort
I have personally spoken to her myself and seen how she is with my grandad and I can see how he has become fond of her she goes above and beyond.

Reply from Darren Molyneux, Home Manager at Wilmslow Manor Care Centre

Thank you for your lovely review, I will share this with the team.


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Review from L P (Granddaughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran stayed at Wilmslow Manor for a short period of time whilst awaiting further assessment where she could be discharged back home. Her anxieties of moving into a care setting were very high, however, staff and the atmosphere at Wilmslow Manor reassured her almost instantly and she enjoyed her stay
very much. The care my gran received was second to none and she was treated with the utmost dignity and respect which certainly made it easier for us as a family to leave her. I would like to say a special thank you to the care manager who was a very big support for me and the family and answered many worries and queries we had about Nan and her stay, she had such a caring nature and so much compassion which did not go unnoticed. Highly recommend this home to anybody looking to provide care for a loved one.

Reply from Darren Molyneux, Home Manager at Wilmslow Manor Care Centre

Thank you for such a lovely review, I will be sure to share this with the team.


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Review from T H (Great-granddaughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny was at this home for further assessment before being discharged home, all the staff were absolutely wonderful, they kept us up to date with all the different steps and took great care of her.

Reply from Alexandra Fairhurst, Commissioning Manager at Wilmslow Manor Care Centre

Thank you for your lovely comments, I will ensure these are fed back to the team.


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Review from Andrew J (Son of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place with fantastic staff - everyone says hello, (even when your parents are on a different floor.) You have to turn down the number of offers of a drink and if the staff can get you to join in an activity they will. A very well-run place where the staff smile!

Reply from Darren Molyneux, Home Manager at Wilmslow Manor Care Centre

Thank you for your kind words, I will be sure to pass this on to the team, thank you again.


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Review from D A (Sister-in-law of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilmslow Manor Care Home has been brilliant for my brother in law, who has lived there since December 2022.
They have accommodated his very specific needs in the most caring and considerate way possible. It is definitely a home from home for him and he is enjoying himself there.
The staff truly care
about their residents and go the extra mile to ensure there is a positive energy about the place.
I am very grateful to the team there and have absolutely no hesitation in recommending Wilmslow Manor to anyone considering a care home for their loved one - it is so much more than a care home!

Reply from Darren Molyneux, Home Manager at Wilmslow Manor Care Centre

Thank you for such a wonderful review, I will ensure I pass it on to everyone. Thank you again.


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Review from J S (Grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy visiting my Grandma. She's always happy and you can see how well she's looked after. The staff are lovely and to see how everyone interacts with each other always makes it feel like a big happy family get-together.

Reply from Darren Molyneux, Home Manager at Wilmslow Manor Care Centre

Thank you for taking the time to leave such a lovely review. I'll be sure to share this with the team. Thank you again.


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Review from J B (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilmslow Manor has been exceptional at seeking to understand Mum. The staff have observed and then come to me for clarity and understanding rather than assumption which means Mum gets treated with dignity and respect while getting all of her needs as well and have encouraged me to rest while they take
care of Mum. Trust usually takes longer though with Wilmslow Manor I have complete trust and faith.

Reply from Darren Molyneux, Home Manager at Wilmslow Manor Care Centre

Thank you for such a wonderful review, we are all so happy Mum has settled well and that you too are happy with the care at Wilmslow Manor. I will be sure to pass your comments on to the team. Thank you again for such a lovely review.


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Review from Siobhan S (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilmslow Manor turned out to be the best place for Dad. The staff were always attentive, kind, caring, and professional. They went above and beyond to ensure his comfort and well-being. Dad had a particular fondness for the Head of Care and the Team Leader who were instrumental in helping him to settle
in and his continued happiness there. We noticed an improvement after a very short time, Dad really perked up and was happier there than he had been in his own home. The fact that the staff turnover is relatively low was an important factor for Dad as he had dementia. It was also reassuring for us to know that Dad had people around him whom he liked and who cared about him. We are incredibly grateful for the outstanding care that Dad received. Dad was in Wilmslow Manor for 18 months until he passed away peacefully at home. The staff supported us during this difficult time as well as Dad and we are very grateful for their kindness.

Reply from Darren Molyneux, Home Manager at Wilmslow Manor Care Centre

Thank you for your kind words, we are so pleased we were able to provide the care and support your father needed. I will pass on all your wonderful comments to the team. Thank you again for such a lovely review.


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Review from Sandra S (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially took our elderly and very independent mum to Wilmslow Manor for respite care, but it soon transpired that Wilmslow Manor was the place she needed to call home. From the minute you walk through the doors, you are enveloped by a wonderful feeling of warmth and calmness.
That feeling never
left us, the care and support Mum received was incredible.
Mum was initially on the dementia floor and all the staff were so engaging and wonderful with her. She was laughing every time we visited her.
After a stay in the hospital, Mum was transferred to the Nursing floor. They always seemed to know exactly what she wanted and needed.
Every member of staff cares, you can see it, you can feel it and it is something that I will always remember.
There are far too many staff names to mention, they are all like human sunshine and I feel so grateful and blessed to every single one of them for all the love and care Mum received.
Wilmslow Manor - thank you so much. You are the best!

Reply from Alexandra Fairhurst, Commissioning Manager at Wilmslow Manor Care Centre

Thank you for your lovely comments; I will ensure they are passed on to the team.


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Review from A T (Friend of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, the staff are amazing, reception area is spotless. Overall very clean and professional care home. 10 out of 10 from me.

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you for your amazing review of our home and staff. We look forward to seeing you soon.


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Review from Mel C (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and stepmother have spent prolonged periods of time in Wilmslow Manor Care Centre. I cannot praise the staff at this care home enough. The care and attention paid to the residents is exemplary and nothing is too much trouble. Residents are treated with respect and dignity and any medical
issues have been addressed promptly and professionally. I feel very reassured to know that my father is in very capable hands and that he is so well cared for. All areas of the home are immaculately clean (reception area, bedrooms, dining rooms and lounges) and the grounds are well-maintained. In addition, the home has a calm and relaxing atmosphere which I believe contributes to the well-being of residents and their families. Thank you for everything that you do!

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

We thank you for your wonderful review of our Care Home and the staff team. I will pass your comments on to the staff.


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Review from Kerry M (Granddaughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my grandmother, I am always warmly welcomed by friendly staff members who are always quick to direct me to where my grandmother is. She is always very happy and is clearly being very well looked after, all staff members know her by name and know about her likes and dislikes, this is
a massive positive for myself and my family knowing all staff members are fully aware not only of my grandmothers needs but also what she does and doesn’t like. I cannot speak highly enough of the staff and in particular, the manager they go above and beyond to see that all my grandmother's needs are met and she is cared for to an exceptionally high standard, I’d give 6 stars if I could, thank you so much to each and every member of staff for taking such good care of my grandmother

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you for your amazing review of the care and support given by the staff team here at Wilmslow Manor. We are so pleased that your grandmother is happy here and that you look forward to visiting. I will pass on your review to all the staff.


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Review from Susan W (Daughter-in-law of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited the care centre to see our relative. We were immediately welcomed by the staff and directed to our relative who was drinking tea in the lounge. She looked settled and happy and very clean and tidy. We sat on the veranda and were given refreshments whilst we spent time together. We had dinner
together which was 3 courses and felt like a restaurant experience. Staff were so kind and attentive towards our relative and the other residents- their care needs first. It was a happy, calm environment. Thank you.

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you for your lovely review of your visit and dining experience at Wilmslow Manor. I will share your comments with the staff team.


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Review from Emma G (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilmslow Manor is an amazing place. Just what my dad needed to recover. The staff (all staff) were so caring, lovely and just amazing. Nothing was ever too much trouble for them. The whole manor was spotless too, we are very grateful to you all and for everything you did for us all.

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you so much for your lovely review, we are so pleased your dad enjoyed his stay with us. I will pass your comments on to all our staff team.


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Review from John B (Husband of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really excellent care home, with good lounges, a good garden terrace and nice walkways. Good garden, and good food but would be better if more fish options were given. Also, I think you need to increase the amount of vegetables served and more variety!
Staff are very good and friendly but I feel
that you seem to be running slightly under staffed! I definitely would recommend Wilmslow Manor as an excellent place to place people in care.

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you for your kind review of our service at Wilmslow Manor. I will discuss the points you raised with our Head Chef and review our menus. I will pass your comments to the whole staff team.


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Review from A B (Granddaughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my grandad and grandma are residents at Wilmslow Manor; they both have had such a positive experience. The onside team are wonderful, and nothing is too much trouble. Both Grandad and Grandma are extremely settled and content. Each and every member of staff has gone above and beyond to make them
feel at home; everyone is so caring and compassionate. It is without a shadow of a doubt, the staff that have put them both at ease and made them feel so content during the most difficult times. I don't feel the words thank you are anywhere near enough to express how grateful I am to all the staff at Wilmslow Manor. They have all been wonderful.

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you so much for your very kind review of both your Grandparents and your experiences at Wilmslow Manor. It is our pleasure to care for them both and to see you and your family when visiting. I will pass your comments on to all the team.


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Review from S W (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality of care is a must for the most treasured people in your lives and that is what you expect. At Wilmslow Manor Care Centre every person, from the reception staff to the team of carers, chefs, nurses, cleaners and to be honest anyone you speak with shows total respect for both your loved ones and
those relatives or friends visiting. You are given plenty of time to talk with professionals over your concerns and you are given support and advice to help. Your loved ones are treated with complete respect.

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you for your amazing review of Wilmslow Manor and our staff team. I will pass on your lovely comments to everyone.


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Review from R W (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place and has great staff. Thanks for looking after my father so well. Thank you.

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you for your lovely feedback, I will pass your comments to our team here at Wilmslow Manor.


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Review from S P (Son of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team welcomed my Dad and given him a safe and comfortable place to live.


When the time came to pass on his care to people who are trained in his needs, the staff took control and knew exactly how to continue provide for him.


His dignity is respected and that goes a great way in putting the

family's mind at ease.

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you for the review of your Dad's experience of moving in to our home. We will pass on your comments to the staff team.


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Review from Anne G (Friend of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend weekly at Wilmslow Manor Care Centre. This is such a lovely welcoming place. The staff are always helpful and caring and nothing is too much trouble for them
My friend feels very settled and happy here. The centre is very tastefully decorated and provides comfort along with first-class
care.

Reply from Paula Clark, Home Manager at Wilmslow Manor Care Centre

Thank you Anne for your kind review. I will pass on your comments to all of the team here at Wilmslow Manor.


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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Wilmslow Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 64 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Wilmslow Manor Care Centre is calculated as follows: ( (709 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 758 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilmslow Manor Care Centre is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Darren

Darren Molyneux

Job Title: Home Manager

Joined: 2018

I joined New Care in 2018 after working for 15 years in Residential care. I was previously Deputy Manager and came to New Care as a Senior Care Assistant and then I was promoted to Head of Care in August 2023 I was successful and promoted to Deputy Manager at Grosvenor Manor in Chester, and more recently I have been promoted within New Care as Home Manager at Wilmslow Manor.


Where I am extremely happy and content. Person Centred Care is and always will be a passion of mine and being able to help promote independence and high-quality care always leaves me smiling. New Care is an excellent company to work with and provides residents with excellent care and staff with support and the chance to develop their careers. I have recently completed my Level 5 Diploma in Leadership and Management in Adult Care.


Jo

Jo Ward

Job Title: Deputy Manager

Joined: 2023

I have over 35 years of nursing experience in care and acute settings. I started with care and have been drawn back to care because there is so much to experience with people who have had years of life but now need our care, support, safety and positive approach to their health and well-being.


New Care provides all this to residents, their families staff and all visitors who are welcomed as We Care.


Bobby

Bobby Magee

Job Title: Head of Care

Joined: 2020

I have worked for New Care since 2020 and have 13 years of experience in the care sector, always working in a care home setting. I officially started at New Care as a care assistant and swiftly advanced to the role of team leader before seizing the opportunity in 2023 to elevate my career to Head of care. Since then, I've immersed myself in the care sector embracing each day as a chance to learn and grow. My caring nature fuels my passion for helping others, particularly comforting end-of-life care for our residents. I find fulfilment in making a positive impact on the residents we care for. I have recently completed my level 3 in Adult care which has helped me gain a lot of knowledge in my current role.


Working at New Care is a true blessing, providing a refreshing and supportive environment where both staff and residents receive the care and attention they deserve.


Sarah Jo

Sarah Jo Wild

Job Title: Wellbeing Coordinator

Joined: 2022

I am the Wellbeing Co-Ordinator at Wilmslow Manor Care Centre. I have worked in Health and Social Care for the past 3.5 years, progressing to the position of Wellbeing Lead. I am a university graduate in Mental Health Nursing and am trained in Namaste Care. I have previously worked in retail as a Sales Manager and am able to use my transferable skills to manage and coordinate all aspects of my role, including creating weekly person centred activity programmes within the home. My passion is care and supporting both residents and their families through their own personal journeys will be key to my new role within New Care.