This is a fantastic home. The home is beautiful, just like a hotel with wonderful facilities
Kelly S (Granddaughter of Resident)
She is receiving excellent care by the nurses and the homemakers.
Stephanie P (Daughter of Resident)
I would highly recommend Alston to anyone who has a much-loved family member who needs daily care
Debi T (Daughter of Resident)
Nursing fees are inclusive of FNC
No restrictions on visiting time.
Plenty of onsite parking and look forward to welcoming you to the home.
Alston House Care Home has a Review Score of 9.8 (9.812) out of 10, based on 24 reviews in the last 2 years. Over all time Alston House Care Home has 24 reviews.
Review from M S (Son of Resident) published on 6 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mark Laundy-McInnes, Regional Community Relations Lead at Alston House Care Home
Thank you for your lovely review, it is our pleasure to have your mum as part of our family here at Alston House.
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Review from Julie L (Daughter of Resident) published on 29 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sarah Webber, Marketing and Partnerships Manager at Alston House Care Home
Thank you for your kind words. We are happy that we could support Mum and Stepdad in our beautiful environment.
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Review from V B (Daughter of Resident) published on 11 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Mark Laundy-McInnes, Regional Community Relations Lead at Alston House Care Home
Thank you for your kind review and kind words. It was our pleasure to have your mum with us for her respite stay and we are so pleased to see your mum have a great time.
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Review from Peter H (Husband of Resident) published on 5 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Mark Laundy-McInnes, Regional Community Relations Lead at Alston House Care Home
Thank you for your very kind comments. It is our pleasure to have welcomed you and your wife into the Alston House family and we look forward to making many memories with you both.
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The Review Score of 9.8 (9.812) out of 10 for Alston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.812 for Alston House Care Home is calculated as follows: ( (231 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 277 Ratings = 4.812
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alston House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Home Manager
Joined: 2022
Magda leads as the Home Manager at Alston House Care Home, bringing 18 years of nursing experience and a strong commitment to providing exceptional, person-centred care. Passionate about creating a warm and supportive environment, Magda ensures that every resident feels valued, safe, and at home. Since joining Alston House in July 2022, she has been proud to lead a compassionate and skilled team that fully embraces the homemaker model, empowering residents to live fulfilling lives with dignity and respect.
With a background in nursing and leadership, Magda continually strives for excellence, enhancing the quality of care and fostering a thriving community for residents and their families. Her dedication and expertise make her an invaluable asset to both Alston House and the wider Eastleigh community.
“As Home Manager at Alston House, it’s a privilege to guide residents and their families through every step of their care journey. From the initial enquiry to ensuring a warm and supportive welcome, I’m dedicated to creating a home where everyone feels valued, respected, and truly cared for.”
Job Title: Customer Relations Manager
Joined: 2024
Kieran is the Customer Relations Manager at Alston House Care Home, bringing a wealth of experience from nearly two decades in the care sector. He began his career as a care worker in 2006, progressing into care home management and since 2015, has specialised in helping individuals and families make informed care decisions. Kieran joined Hamberley in May 2024 and is passionate about showcasing the innovative Hamberley Homemaker Model and guiding families through every step of the care journey.
“It’s an absolute privilege to support individuals through their care home journey, and doing so at Alston House feels especially meaningful. My role is to assist families and their loved ones from the initial enquiry all the way to a warm welcome in our amazing home.”
Job Title: Business Administrator
Joined: 2024
Business Administrator at Alston House Care Home.
Job Title: Clinical Lead
Joined: 2024
Clinical Lead at Alston House Care Home
