Meryton Place Care Home has a Review Score of 9.9 (9.922) out of 10, based on 15 reviews in the last 2 years. Over all time Meryton Place Care Home has 15 reviews.
Review from M M (Respite Resident) published on 31 January 2025
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you for taking the time to review Meryton place and we are so glad you enjoyed your time with us.
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Review from Bridget M (Daughter of Resident) published on 16 January 2025
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Reply from Natalie James, Home Manager at Meryton Place Care Home
Thank you so much for sharing such a heartfelt review of your mum's time at Meryton Place. We truly appreciate your kind words and are so glad to hear that she was able to settle in, build friendships, and enjoy the activities with the other ladies in the home. It means a lot to us to know that you felt supported during such a difficult time and that our homemakers and nurses could provide the care and compassion your mum deserved. Creating a welcoming environment for families to say goodbye is one of the most important aspects of what we do, and we're grateful that we could be there for you and your sister during those days. Your recommendation means the world to us and all your feedback will be shared with the team.
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Review from S K (Daughter of Resident) published on 7 November 2024
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you for the lovely comments, we look forward to seeing Mum and yourself again soon!
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Review from Diana W (Daughter of Resident) published on 7 November 2024
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you for your kind words and the review. We hope to see you all again soon!
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Review from E B (Daughter of Resident) published on 28 August 2024
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you so much for your kind words. It is truly a pleasure to care for Mum here and I cannot wait to feed this back to the entire team at Meryton!
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Review from Susan F (Daughter of Resident) published on 5 July 2024
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Reply from Sarah Jacka, Regional Community Relations Lead at Meryton Place Care Home
Thank you for sending through your review which will be shared with all the team at Meryton Place. It was a pleasure to have had your father residing with us at Meryton Place. With your father moving into Meryton Place when it first opened he saw many new residents coming to live in the home and became a big part of our community. He is greatly missed by all the team and residents at Meryton Place. Thank you once again for taking the time to complete a review.
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Review from Jayne B (Daughter-in-law of Resident) published on 5 April 2024
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Reply from Sarah Jacka, Regional Community Relations Lead at Meryton Place Care Home
What a wonderful review to read I will ensure that all the team members at Meryton Place are aware of your 5-star review. It is always rewarding to read such good reviews and to know that your mother-in-law is happy in her new home and enjoying the activities means so much to the team. It is a pleasure to have her staying with us at Meryton Place and she has become a big part of family. Thank you for taking the time to complete the review.
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Review from Hazel P (Friend of Resident) published on 9 January 2024
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you Hazel for taking the time to complete this review. I will ensure your kind words are reported back to the staff, especially the kitchen team!
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Review from Victoria S (Daughter of Resident) published on 23 November 2023
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you so much for your lovely feedback. I am so happy Dad enjoys being here and we love having Dad with us.
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Review from S V (Son of Resident) published on 22 November 2023
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you so much for your kind review. We love having dad with us, and I will pass on your comments to the team.
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Review from David B (Son of Resident) published on 30 August 2023
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you so much for your lovely review, we are pleased to hear Mum has settled in quickly with us and loves her room. We will pass your feedback on to our team here at Meryton Place, thank you.
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Review from Julie G (Daughter of Resident) published on 20 July 2023
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you so much for much for your lovely words, we are very proud of the team. I will ensure the team are informed of your kind words.
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Review from Chloe C (Daughter of Resident) published on 28 June 2023
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you so much for your kind words, Mum has become a part of the family here at Meryton.
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Review from Phil H (Son-in-law of Resident) published on 24 March 2023
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you so much your you lovely words. I will pass on your kinds words to the staff.
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Review from P M (Resident) assisted by family/friend published on 21 March 2023
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Reply from Natalie James, Registered Manager at Meryton Place Care Home
Thank you for your kind words. We love having Dad here at Meryton place.
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The Review Score of 9.9 (9.922) out of 10 for Meryton Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.960 for Meryton Place Care Home is calculated as follows: ( (170 Excellents x 5) + (7 Goods x 4) ) ÷ 177 Ratings = 4.96
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.962 Points relating to the number of positive Reviews for Meryton Place Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 15 Positive Reviews ÷ 15.6 = 0.962
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Home Manager
Joined: 2022
Natalie is a registered adult nurse, with over a decade of experience within the nursing home sector. She earned her 2.1 degree with Honours in Adult Nursing from the University of the West of England. With a track record of improving care homes, throughout her career, Natalie worked with both large and small care providers before joining the Hamberley Care Homes team. Based in the Southwest, she balances her professional life by spending her time stewarding at Glastonbury festivals, reading new books, and enjoying life with her four children and silly dog.
"Welcome to Meryton Place, in the heart of Keynsham. I deeply understand the trust our residents and their families place in us, and I carry that responsibility with the greatest of respect. It's my pleasure to uplift, support, and enhance the lives of our residents. For me, there can be no greater job satisfaction than a resident’s smile"
Job Title: Clinical Lead
Joined: 2023
Hello,
My name is Dorina and I am excited to announce I am the Clinical Lead here at Meryton Place Care Home.
I joined Meryton at Hamberley care home in January 2023 as Clinical Lead. Prior to this role the Clinical Services Manager at Cliveden Manor Nursing Home, Signature in Buckinghamshire. During my tenure at Cliveden, I deputised the Manager, oversaw and lead the home from a clinical perspective, mentored staff, and supported residents and families.
I graduate in Nursing and have a degree in Management. I am enthusiastic and always aim for the highest standards of care.
When I am not busy, I love visiting and exploring countrysides.