Hatfield Manor

Hatfield Avenue, Hatfield AL10 9UA
Submit a Review
9.9 27 Reviews
  • Hatfield Manor, Hatfield
Hatfield Manor is the newest addition to Morar Living, offering a thoughtfully designed environment where residents feel at home, supported, and part of a welcoming community.

This purpose-built 81-bedroom home provides bright, spacious interiors and modern amenities, creating a comfortable and engaging place to live. Communal areas, including cosy lounges, a welcoming café/bar, and beautifully landscaped gardens, offer inviting spaces to relax, socialise, and spend time with loved ones.

With a strong focus on person-centred care, Hatfield Manor ensures that every resident’s needs, preferences, and well-being are at the heart of daily life. The home is designed and operated in line with the latest care standards, providing a safe, supportive, and enriching environment that promotes independence and quality of life.

Residents can enjoy a variety of inviting spaces, including a private dining room for family gatherings, a vintage tea room, a cinema, a hair salon, family kitchens, and peaceful quiet rooms. Each area has been carefully created to enhance well-being and encourage meaningful connections.

Hatfield Manor is more than just a place to live—it’s a home where every individual is valued, supported, and able to thrive.

Show Hatfield Manor on the Map

Care Provided by Hatfield Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Vera Moreira-Henocq (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 2

Funding & Fees Guide for Hatfield Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees at Hatfield Manor are determined through a comprehensive assessment of each resident's individual care needs. This approach ensures that the support provided is tailored to their specific requirements, maintaining the highest standards of care and comfort. For those considering respite stays, a weekly uplift in fees applies to accommodate the additional services and support offered during shorter-term stays. This structure reflects Hatfield Manor's commitment to delivering exceptional care in a comfortable and supportive environment.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on-site at Hatfield Manor for all visitors. Advised to follow the posted signs to designated parking areas upon arrival. Accessible parking spaces are provided close to the main entrance for those with mobility needs. All visitors should ensure they park within marked bays and adhere to any time restrictions or guidelines displayed.


Hatfield Manor Reviews (27)

Total of 27, showing 21-27
9.9

Hatfield Manor has a Review Score of 9.9 (9.914) out of 10, based on 27 reviews in the last 2 years. Over all time Hatfield Manor has 27 reviews.

Overall Experience

  • 24
  • 3
  • 0
  • 0
  • 0

Date Published

27
6
16
27
0

Review from Goffrey S (Son-in-law of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased my mother-in-law spent her last weeks surrounded by a pleasant, friendly, kind and professional team. The infrastructure and services were excellent and comforting for the family during this time and the team could not have faulted for how they cared for my mother-in-law and the whole
family.
A big thank you to the team from management all the way done to the team.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your relative.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter-in-law of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care overlapped a change of management with new manager, much more effective and efficient, implementing changes to security with immediate effect. Care and nursing staff extremely dedicated and considerate of client needs. Food provided was excellent in standard, nutrition and presentation, but adaptation
needed to choices to allow for more traditional tastes of elderly clients e.g. stews, meat and 2 veg and gravy, etc. Menus not displayed which would help relatives. That said, chefs were amenable to change to soft foods or offer to cook alternatives. New manager implementing once a month communication/meet with families which is much appreciated as home becomes busier and more occupied.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your relative. I can confirm that at Hatfield Manor we value everyone's feedback and use it in a way to improve our services to higher standards. Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann S (Stepdaughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was discharged to Hatfield Manor via the NHS to be cared for in the last months of his 93 year life from hospital.
The carers treated him with absolute love and care throughout his six weeks with Hatfield Manor. Nothing was any trouble. Both my mum and I could leave him every night knowing
that he was safe and being treated with humanity.
The accommodation, facilities, and provisions were first class. I can't recommend enough.

Reply from Vera Moreira-Henocq, Home Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your stepfather. (Position: Home Manager)


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay N (Daughter-in-law of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father-in-law is receiving is first-class. The staff are all caring in a very professional manner. My father-in-law was very nervous at the start but settled so quickly with the help of the staff. He is smiley, and comfortable and loves to praise the staff. The food is of an excellent standard
and plentiful. As a family, we are all overjoyed with everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan N (Son of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the first resident at Hatfield Manor our mother had little to go on other than the amazing quality of the rooms, communal areas and the proactive management team getting everything ready for opening. From the very first day I have been hugely impressed with every aspect of the operation on site from
the high quality medical supervision to the care team and the catering staff. All focused on wellbeing and adding those little touches which make a difference during the day.
I would absolutely recommend Hatfield Manor as an example of the next generation of care homes which are now setting the standards missing in the older institutions.

Reply from Sharon Butler, Resident Relations Manager at Hatfield Manor

Thank you for your lovely review. It is an absolute pleasure looking after your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine T (Wife of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and is a very complex case, he is only 68.
The home itself is beautiful and my husband has a lovely spacious room. That aside, does not compare to the excellent staff.
The whole team at Hatfield Manor have been so supportive and understanding.
My husband loves the food
and even the chef takes time out to come and chat to him.
The care staff have taken the time to engage with my husband in his love of music.
We had an issue with my husband at the weekend and a member of staff, who my husband I very comfortable with, stayed two hours after her shift ended to calm him down.
The staff are clearly very well trained and it seems more than just a job to them.
I would wholeheartedly recommend this home.

Reply from Sharon Butler, Resident Relations Manager at Hatfield Manor

Dear Christine
Thank you also for your positive comments regarding our lovely home and team. Your husband delighted everyone with his very detailed knowledge in all music genres during his stay.
I will pass these comments on to my colleagues as we are very proud of our Hatfield Manor Community.
Kindest Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate P (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is enjoying a fantastic quality of life at Hatfield Manor. Seven of us recently gathered together as a family to share a delicious meal in the fine dining room where we enjoyed some wonderful moments which we never thought we would get again. Staff are sensitive to our needs as relatives
every bit as much as they are to our mother's as a resident, the care, both medical and pastoral, is exemplary, thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Hatfield Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.914 for Hatfield Manor is calculated as follows: ( (293 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 315 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hatfield Manor is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 24 Mar 2025

We currently have vacancies available in our Nursing, Residential, and Dementia Care services. Our home provides a comfortable, caring environment with personalised support tailored to each individual. Whether you’re seeking long-term care or a short-term stay, we’re here to offer the care and reassurance you need.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Vera

Vera

Job Title: Home Manager

Joined: 2023

Vera brings over 10 years of experience as a home manager in the UK and joined the Morar Living team in September 2023. As Home Manager, she is passionate about her role and is dedicated to fostering a welcoming, safe, and comfortable environment for all residents.


She hopes that everyone enjoys a positive experience at the home and feels truly at ease in their surroundings.


Dimisha

Dimisha

Job Title: Clinical Deputy Manager

Joined: 2023

Dimisha, our Deputy Manager, joined the team in October 2023.


Qualifying as a nurse in 2013, she has steadily advanced in the care sector and now proudly serves as the Deputy Manager at Hatfield Manor.


Hannah

Hannah

Job Title: Residential Care Manager

Joined: 2023

Hannah joined Hatfield Manor in November 2023 and is delighted to be part of the team. As an accredited Dementia Champion from the University of Worcester, she is eager to share her expertise and support the team with her specialised knowledge.


Alexandra

Alexandra

Job Title: Business Administrator

Joined: 2023

Alexandra joined the team at Hatfield Manor in September 2023, bringing with her nine years of valuable experience in the care sector. Her extensive background and dedication to high-quality care have made her an asset to the team. She is thoroughly enjoying her role at Hatfield Manor, where she takes pride in creating a warm and supportive environment for residents. Alexandra looks forward to making a positive impact and contributing to the high standards of care that Hatfield Manor is known for.


Errin

Errin

Job Title: Lifestyle Lead

Joined: 2023

Errin is our Lifestyle Lead and brings incredible energy to all things fun and engaging at Hatfield Manor! She is dedicated to creating a personalised experience for each resident, ensuring that everyone has the opportunity to enjoy activities tailored to their interests and preferences. With her creativity and enthusiasm, Errin is committed to making life at Hatfield Manor vibrant and fulfilling.


Paul

Paul

Job Title: Maintenance Operative

Joined: 2023

Paul, our dedicated Maintenance Lead, is always on hand to ensure that Hatfield Manor remains in excellent condition for all residents and visitors. With expertise in all areas of upkeep and repair, he takes pride in maintaining a safe, comfortable, and well-functioning environment throughout the home. His commitment to high standards and attention to detail mean that any maintenance needs are handled efficiently, helping to create a seamless and enjoyable experience for everyone at Hatfield Manor.


Marziyeh

Marziyeh

Job Title: Unit Manager

Joined: 2023

Marziyeh brings a strong nursing background to Hatfield Manor, having practiced in Switzerland before moving to the UK. She is deeply passionate about elderly care, dedicating her expertise and compassion to enhancing the quality of life for each resident. Her international experience and commitment to high standards make her a valuable part of the team, and she strives to provide the best possible care and support for those at Hatfield Manor.


Martin

Martin

Job Title: Unit Manager - Nights

Joined: 2024

Martin is the newest Unit Manager to join the team and has been inspired by the strong team spirit at Hatfield Manor. He is excited to contribute to this positive environment and is committed to providing excellent care and support alongside his dedicated colleagues.


Kieran

Kieran

Job Title: Unit Manager

Joined: 2023

Kieran has taken on the role of Unit Manager in our Residential Dementia unit, where he thrives in a leadership position. Passionate about mentoring, he is dedicated to guiding new colleagues at Hatfield Manor, helping them develop the skills and confidence to become exceptional Care Assistants. Kieran’s supportive approach and commitment to high-quality care make him a valuable leader within the team.