All fees are subject to assessment
No visiting restrictions
Ample parking on site
Norden House has a Review Score of 8.5 (8.471) out of 10, based on 5 reviews in the last 2 years. Over all time Norden House has 5 reviews.
Review from Amelia J (Daughter of Resident) published on 21 March 2025
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Treated with Dignity
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Review from Sue A (Daughter of Resident) published on 13 January 2025
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Treated with Dignity
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Review from J D (Daughter of Resident) published on 14 May 2024
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Review from C W (Granddaughter of Resident) published on 14 May 2024
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Review from Michelle R (Guardian of Resident) published on 7 March 2024
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Reply from Annie Lewis, Manager at Norden House
Thank you for such a lovely review, it is a pleasure to have the sisters living at Norden House.
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Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 8.5 (8.471) out of 10 for Norden House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.783 for Norden House is calculated as follows: ( (53 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 60 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.688 Points relating to the number of positive Reviews for Norden House is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 4 Positive Reviews ÷ 12.8 = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Area Manager
Joined: 2024
Andrea manages Norden House Care Home in Littlehampton, West Sussex and Marie Louise House in Romsey, Hampshire. She is responsible for maintaining the excellent standards of personalised care across both sites, as well as ensuring a safe and positive environment for our staff.