Mum tells us all that she is so busy with all the first-class entertainment
Fiona D (Daughter of Resident)
A wonderful team of staff in a first-class care home!
Lorraine J (Daughter of Resident)
The care staff were so kind and understanding when at times Mum didn’t show great enthusiasm
Carol H (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Hazel Lodge Care Home has a Review Score of 9.8 (9.754) out of 10, based on 34 reviews in the last 2 years. Over all time Barchester Hazel Lodge Care Home has 40 reviews.
Review from Carol H (Daughter of Resident) published on 30 November 2023
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Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home
Thank you so much for taking the time to leave us this lovely review which I will share with the team. It was a pleasure to be able to help you and the family celebrate Mum's birthday whilst she was staying with us and we hope that you will pop in and see us soon.
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Review from J P (Daughter of Resident) published on 29 November 2023
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Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home
Thank you so much for taking the time to leave us this lovely review. We all loved having Mum here and are so pleased to have been able to help and support her to return home. Wishing you both the very best and please do pop in and have a coffee with us whenever you're passing.
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Review from S M (Respite Resident) published on 12 September 2023
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Reply from Caroline Pullleyn, General Manager at Barchester Hazel Lodge Care Home
Thank you for your lovely review. I will take forward your suggestion about the water jugs being so heavy and the risks. In terms of the newspaper and sweet trolley, both are really good idea. Just to let you know we are now getting a weekly paper to see how the residents like this.
Kind regards
Caroline
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Review from Maureen B (Respite Resident) published on 30 August 2023
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Please thank all the staff on our behalf for the personal care and consideration they showed during our stay. I particularly enjoyed
Reply from Caroline Pulleyn, General Manager at Barchester Hazel Lodge Care Home
Thank you for leaving us this lovely review, which we will share with the team. I am so pleased that we were able to support you both and that you were able to enjoy the gardens during your stay. Please do pop in and see us again soon. Best wishes.
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Review from D T (Daughter of Resident) published on 22 August 2023
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Reply from Caroline Pullleyn, General Manager at Barchester Hazel Lodge Care Home
Thank you for your lovely feedback which I will share with the team. I noticed that you struggled with the mobile phone signal, which is something we are working on in terms of having additional boosters added around the home. I will raise this with IT today so they are aware, as sometimes these are not working. I noticed on a couple of sections we are 3 or 4, so it would be good to hear what we could do to improve this. I am happy to arrange a meeting to discuss how we could improve in these areas. I look forward to hearing from you.
Kind regards.
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Review from Margot S (Daughter of Resident) published on 18 August 2023
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Reply from Caroline Pulleyn, General Manager at Barchester Hazel Lodge Care Home
Thank you so much for leaving us this lovely 5* review which I will share with the team. We really do appreciate you giving us your feedback and if you ever want to have a chat about Mum's care or anything else at Hazel Lodge then my door is always open, so feel free to pop in.
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Review from Jackie W (Wife of Resident) published on 28 July 2023
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Reply from Caroline Pullleyn, General Manager at Barchester Hazel Lodge Care Home
Dear Jackie,
Thank you for your lovely feedback. I will share this with the team and please share with others.
Kind regards,
Caroline.
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Review from Fiona D (Daughter of Resident) published on 7 July 2023
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Reply from Caroline Pulleyn, General Manager at Barchester Hazel Lodge Care Home
We are so pleased that Mum has decided to stay with us and is enjoying the activities and entertainment within the home. We really do appreciate you taking the time to leave us this lovely review and for giving us your feedback.
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Review from N B (Daughter of Resident) published on 22 June 2023
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Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home
Thank you so much for taking the time to leave us such a lovely review. We're so pleased to have Mum with us and that she and all her family and friends are now considering it to be her new home, which is just lovely.
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Review from Susan H (Friend of Resident) published on 22 June 2023
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Reply from Caroline Pulleyn, General Manager at Barchester Hazel Lodge Care Home
Thank you for leaving us such a lovely review which I will pass on to the team. It's lovely having family and friends spending time in the home and dining with their loved ones. We look forward to seeing you all again really soon.
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Review from Katie D (Respite Resident) published on 13 June 2023
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Reply from Caroline Pullleyn, General Manager at Barchester Hazel Lodge Care Home
Thank you for your review, it is really helpful to hear what we are doing well and the areas we can improve in. Please let me know if you would like to update me on any of the areas we did not receive a 5-star. We could meet for a coffee and chat if this is agreeable to you.
Kind regards.
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Review from S S (Respite Resident) published on 8 June 2023
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Reply from Caroline Pulleyn, General Manager at Barchester Hazel Lodge Care Home
Thank you so much for taking the time to leave us this review. We really do appreciate your feedback and it would be great to catch up with you when you next come for lunch and chat about what we can improve on before your next stay. Once again, thank you and we look forward to seeing you soon.
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Review from Alexandra S (Daughter of Resident) published on 17 May 2023
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Reply from Caroline Pulleyn, General Manager at Barchester Hazel Lodge Care Home
Thank you so much for taking the time to leave us your review, which I will feed back to the team. Maybe next time you're visiting we can have a coffee and a catch-up in the cafe and discuss how we can improve the activities for mum? We also have a suggestion box on reception so if you do have any ideas then please do feel free to pop it in the box. We really do appreciate your feedback, so once again thank you.
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Review from G D (Son of Resident) published on 17 May 2023
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Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home
Thank you for your lovely review and for taking the time to give us your feedback. We are so pleased to have Dad with us and see him so happy having you all join him here for lunch.
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Review from P B (Respite Resident) published on 28 February 2023
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Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home
Many thanks for taking the time to give us your feedback, which is essential to us giving people the very best experience whilst staying with us. Following our chat, I have already fed back regarding the overbed lighting so that we can find a solution so thank you again for making us aware of this. We wish you all the very best back at home and look forward to seeing you again for a holiday soon. Best wishes.
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Review from C B (Daughter of Resident) published on 28 February 2023
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Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home
Thank you so much for your review and for taking the time to give us your feedback, which we will share with the team. I'm so pleased we were able to help at such a difficult time for you all and look forward to seeing Mum back for a holiday soon.
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Review from Suzanne M (Niece of Resident) published on 1 February 2023
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Reply from Caroline Pullleyn, General Manager at Barchester Hazel Lodge Care Home
It was incredible to receive such a glowing review of Hazel Lodge, with such details of what we offer and how this has helped your aunt to flourish. As the manager, it is always lovely to know that we are getting it right. I will share this with the team as it really is about everyone at Hazel Lodge.
Thank you.
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Review from Peter B (Friend of Resident) published on 30 January 2023
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Reply from Caroline Pullleyn, General Manager at Barchester Hazel Lodge Care Home
Thank you, it was lovely to read such a positive review which I will share with the team. Everyone will be delighted to know we are providing such a good service. Personally, it is lovely to see residents who thrive and enjoy what we offer at Hazel Lodge.
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Review from Lorraine J (Daughter of Resident) published on 23 January 2023
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Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home
Thank you so much for your lovely review, we really do appreciate you taking the time to leave us your feedback. It's been wonderful for us to welcome new residents into the home and to extend that welcome to all their family and friends.
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Review from Norman D (Resident) published on 19 January 2023
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Reply from Sharon Ward, Home Services Advisor at Barchester Hazel Lodge Care Home
Thank you so much for taking the time to review Hazel Lodge and for leaving us such a great review. Your feedback is so important to us so please do let us know if there is anything we can do now or in the future.
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The Review Score of 9.8 (9.754) out of 10 for Barchester Hazel Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.754 for Barchester Hazel Lodge Care Home is calculated as follows: ( (318 Excellents x 5) + (71 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 403 Ratings = 4.754
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Hazel Lodge Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Hi, my name is Rikki, and I’m the Manager of Hazel Lodge Care Home.
My team and I strive to deliver a high standard of person-centred, holistic care here at Hazel Lodge, which we are fortunate to do in such beautiful surroundings.
My team and l have our residents at the heart of everything we do, creating a warm, safe and friendly environment for residents to fulfil their lives.
I look forward to welcoming you to our home, for a cup of tea and a slice of homemade cake.
Job Title: Administrator
Joined: 2024
My name is Matthew and I joined Barchester Hazel Lodge in October 2024.
I am the Home Administrator and I deal with all aspects of administration in the home to ensure it runs smoothly.
I have been impressed by the dedication and hard work of all who work here. Hazel Lodge is a beautiful, modern home and a truly unique environment to work in.
Job Title: Head of Maintenance-Health &Safety Champion
Joined: 2022
Hello, My Name Is Mark, I have worked for Barchester since 2021, I enjoy the role of maintenance as it's very varied not one day is the same. I like to keep the home looking nice and fresh for Residents, Staff and all visitors.
Previously I worked in different Care Homes/Hotels as a Maintenance Man for many years. I have 3 children and 5 Stepchildren, I love nothing more than a Football kick around and watching with the children. I enjoy taking our 2 dogs (A Labrador and Springer Spaniel) out for long walks along the beautiful Sussex coast.
Job Title: Care Assistant-Mentor Champion
Joined: 2022
I have over 15 years of experience within the care sector.
I enjoy using my skills and knowledge within my role as a carer at ‘Hazel Lodge’ and working in a wonderful home with a great team.
It's lovely getting to know our residents so I can provide the best quality care.
Job Title: Senior Carer- Speak Up Champion
Joined: 2022
I have many years of experience in the care industry which supports me in my role as a Senior Carer at ‘Hazel Lodge’.
It's great being part of the team at ‘Hazel Lodge’ and being able to use my skills to provide the very best care for our residents.
I have always enjoyed working in the care sector as it gives me a sense of achievement in supporting older people to live a full life.
My interests are keeping fit and healthy, visiting the gym and having competed in Powerlifting competitions.
I love to set goals and keep motivated. I lead a busy active life whilst maintaining a good social and family life which is important to me.
I’m a strong believer in a positive mental attitude that creates a positive mindset and outcomes.
Job Title: Home Services Advisor
Joined: 2022
Hello, my name is Sharon, and I am the Home Services Advisor at Hazel Lodge. I have worked in both residential, memory and nursing care settings since 2009, and I am passionate about providing the very best support and advice for families when choosing the right care home for their loved one.
I love spending time listening to resident's stories and finding out what is important to them and their families. It's a great privilege to be able work in their home and to be able to be a part of making new memories.
Outside of work I'm a country girl at heart, I have 2 horses, 2 dogs, 4 tortoises, 7 chicken and my other half to keep me busy!
I look forward to getting to know all of the wonderful new residents and to welcome them and the Battle community into Hazel Lodge.
Job Title: Activities Coordinator- Dementia Champion
Joined: 2023
Hello my name is Megan, I am the Activities Coordinator here at Hazel Lodge.
I've been working for Hazel Lodge for around two years, I started off as a carer, went on to being a General assistant and now have become the Activities Coordinator. Activities is a great fit for me, The largest and best part of my role is ensuring that all of our residents are engaged and that their lives are enriched. I do this by taking in to account of their life story/history, their interests and hobbies. I work towards and do this to promote their wellbeing. I will go above and beyond for anyone and have continued to do this within my job role.
Job Title: Activities Assistant
Joined: 2023
My name is Julie Baughurst and I am a part-time Activities Assistant at Hazel Lodge, I live in Battle with my children and originally started by volunteering in the home in April 2023.
I love playing a part in entertaining the residents and listening to their stories and previous experiences. Actively enriching the lives of our residents is very important to me.
Job Title: Feelgood Champion
Joined: 2022
I am Norman the Labradoodle and I visit Hazel Lodge with my very distinguished friend Clive.
Everyone loves to see us and I particularly like to sit near the tea trolley. We normally start our visit with a few exercises to keep us moving and then finish with a few quizzical questions to keep our minds stimulated as well.
Job Title: Care Assistant - Falls Champion
Joined: 2023
I started at Hazel Lodge at the beginning of 2023 and enjoyed the time spent with the residents. I am passionate about providing the very best care with respect and dignity.
Job Title: Senior Carer-Infection Control Champion
Joined: 2023
My name is Rose and I am a Senior Carer at Hazel Lodge.
I love spending time getting to know our residents and finding out what makes them smile even when they may not be having the best day.
I am always singing around the home and love to have a go on the karaoke much to the resident's amusement.
Job Title: Receptionist-Admin Assistant
Joined: 2022
My name is Lauren and I work full-time in reception and support the administrator as part of the admin team.
I enjoy being in front of the house and greeting all our visitors when they arrive.
It's lovely being able to spend time with the residents when they visit the bistro and chat with the families.
Job Title: Community Lead
Joined: 2023
Hi, I'm Wendy and I'm a Community Lead at Hazel Lodge.
I live in Robertsbridge with my little family and I've been part of the team since November 2023.
I have worked in the health and social care sector for over 14 years and have experience in a variety of settings. I am passionate about providing high-quality care and supporting the wonderful team here to do the same.
I believe in making a positive impact on the lives of not only our residents but also their friends and families and the best part of my working day is the quality time I get to spend with them all.
Job Title: Housekeeping Assistant
Joined: 2023
Hi, I'm Janet, I have worked at Hazel Lodge since Dec 2023 having moved to Hasting to be nearer to my son and his family.
I have worked in different care homes for 11 years, I started as a carer then a senior and now as a Housekeeping assistant.
I enjoy getting to know the residents and their families, and being part of the Hazel Lodge team.
I am originally from Nottingham, I enjoy card making and knitting and following Notts County FC.
Job Title: Housekeeping Assistant
Joined: 2023
Hello. I'm Julian I work at Hazel Lodge along with my wife Janet, I have worked as a Housekeeper in a care home environment for the past 11 years.
I enjoy making a difference to the home cleaning to a high standard as well as chatting with the residents as I work.
I am originally from Portsmouth and I support Pompey FC.
Job Title: Gardener
Joined: 2024
Hi,
My name is Richard and I look after the gardens here at Hazel Lodge.
Job Title: Chef
Joined: 2024
Hi, my name is Guy and I'm a chef and part of the amazing hospitality team at Hazel Lodge.
Job Title: Senior Carer
Joined: 2024
Hello . My name is Marie and I am a Senior carer at Hazel Lodge .
I am pleased to be part of the team and to to be able to support our residents to live well.
Job Title: Senior Carer
Joined: 2023
My name is Emma and I'm a Senior Carer at Hazel Lodge .
I love getting to know our residents and being able to support them
Job Title: Head Housekeeper
Joined: 2025
Hi , I'm Janice and I'm Head Housekeeper at Hazel Lodge
Job Title: Second Chef
Joined: 2025
Hi , I'm Nathan and I'm part of the hospitality team at Hazel Lodge .
I started at Hazel Lodge as a kitchen assistant and after encouragement and support from the team was promoted to 2nd Chef in March 2025.
I love being able to look after the dietary requirements of our residents and creating delicious menus for them to eat.
Job Title: Hostess
Joined: 2024
Hello , my name is Rachel and I am a hostess at Hazel Lodge .
I enjoy talking to the residents and keeping them topped up with cups of tea and cake made by the chef.
Job Title: Hostess
Joined: 2024
Hi , I'm Ruby and I am happy to be part of the Hazel Lodge hospitality team .
As a hostess I make sure all of our residents and their families have delicious refreshments . I love chatting to them and offering them their favourite treat.
Job Title: Care Community Lead
Joined: 2023
My name is Donna and I am a Community Lead at Hazel Lodge .
I started here in 2023 , shortly after the home opened and have loved seeing the home grow and being part of the amazing team here.
I am committed to offering the very best care for our residents and supporting them and their families in living well at Hazel Lodge.
Job Title: Community Lead
Joined: 2024
Hello , my name is Emma and am a Community Lead at Hazel Lodge .
I enjoy looking after our residents and being part of the team . It is important to me that our residents are looked after well and that I can support other team members in doing the same .