Barchester Parley Place Care Home

300 Christchurch Road, West Parley, Ferndown BH22 8SL
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10 24 Reviews
  • Barchester Parley Place Care Home, Ferndown
Parley Place Care Home has been specifically designed to provide high-quality residential care to older people, including those individuals living with dementia.

The home's specialist Memory Lane Community utilises a careful blend of skills and techniques developed by leading experts in the field of dementia care to deliver high-quality care and support to those who need it.

Parley Place is staffed by committed and dedicated teams of qualified support staff, who offer round-the-clock care and support for those living at the home, on either a permanent or respite basis.

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Care Provided by Barchester Parley Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gina Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Parley Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Parley Place Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Barchester Parley Place Care Home Reviews (24)

Total of 24, showing 1-20
10

Barchester Parley Place Care Home has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Parley Place Care Home has 24 reviews.

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Review from M W (Wife of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a two week Respite care stay and was very happy and well cared for whilst there.
The home is bright, clean and very welcoming. It's feels like a welcome hug when you walk through the doors. All the staff were cheerful and ready to help with any request. He enjoyed the change of scene,
conversation and interaction with new people which gave him a lift on his outlook.
I spoke to him on various occasions on social media and he had so much to relate about his day and the outings he went on. In fact he is saying he will look forward to his next visit when I take a Carers break in September. His room was warm and comfortable with his own facilities and he enjoyed looking out the window at the wildlife, especially the Rooks. I enjoyed a lunch in the dining room the day he went there and spent a few hours with him to get settled in. It didn't take him long to feel at home. Thank you one and all for your care and attention during his stay.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

It was an absolute pleasure to have your husband stay with us here at Parley Place, he was a joy to look after and we are looking forward to welcoming him back.


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Review from Stuart F (Son of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed 9 nights at Parley Place so I could have a break.
She gets very anxious due to her dementia,but the team always put her at ease and seem to go the extra mile to make her stay as enjoyable as possible.
I have no hesitation in putting mum in the great care of Parley Place and will be doing
so every 8 weeks or so.
Mum is fully aware that I need to have a break from her as I'm her sole carer and she insisted that she wouldn't want to go anywhere else but Parley Place.
Thanks to all the staff as from the minute I drop her off I can switch off and get some me time.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

We are pleased mum enjoyed her stay and we look forward to welcoming her back regularly to provide that well earned respite you deserve. Thank you for your kind words which will be passed onto the team.


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Review from A C (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well cared for during a 2 week respite stay after being discharged from hospital. The staff were all very helpful, exceptionally kind and caring- nothing was too much trouble for them. Thank you.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you for your review, and we are very glad mum enjoyed her stay with us. We look forward to welcoming mum back anytime.


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Review from K G (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Barchester Parley Place Care Home for two weeks respite and I can honestly say that we were all very impressed with everything it has to offer. The design of the home is lovely, the rooms are great, with everything thought about very carefully and all staff were amazing. Mum is 94 with
advanced dementia and has said many times how lovely everyone was to her. I wouldn't hesitate in recommending Parley Place.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

It was our pleasure to care for Mum, she is such a lovely lady and we look forward to welcoming her back.


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Review from I A (Respite Resident) assisted by family/friend published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy whilst I was there and all the staff were very friendly. I had a very nice room with a big window, en-suite wet shower room, TV and comfortable armchair and footrest. The dining room was spacious with nicely set tables, white tablecloth and good table service. Teas, coffees, cakes,
fruit and biscuits always available for me and my visitors opposite reception overlooking the garden.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you for your kind review. It was our pleasure to welcome you into Parley Place and we look forward to you visiting us again in the near future.


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Review from Janet C (Respite Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from everyone.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you for your kind words, it was our pleasure to have you stay with us and we look forward to your next stay.


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Review from Alan B (Regular Volunteer) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As part of a group of volunteers, I had lunch in one of the small dining rooms. Food and service were excellent. We were made welcome from the time we arrived until we left. The member of staff who served us was cheerful and very helpful. Thank you.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you for your lovely review, it was our pleasure to serve you and your guests with lunch, we are extremely grateful for the time you have given up to support us here at Parley Place.


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Review from Patricia V (Respite Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for two weeks respite. Nothing too much trouble. Everyone is very kind and caring. Thank you to all the staff, day and night, domestic and professional.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

It was our pleasure to meet you and look after you for your respite stay with us, we look forward to welcoming you back soon.


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Review from Fiona P (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Parley Place Care Home is a wonderful care home which I would recommend to anyone. The standard of care, the commitment of all staff and the actual home itself are all five-star! I have total faith that my mother is safe and all her needs are fulfilled.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you for your lovely review, your mum is such a lovely lady and it's our pleasure for her to live here with us.


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Review from A K (Respite Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience and I would recommend it to others, the staff were so attentive and the facilities are excellent. I enjoyed meeting the other residents and engaging in the activities. The facilities in the room were very nicely presented and I was so pleased to be able to have a garden view.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

We were delighted to welcome you back for a second stay with us and look forward to seeing you at one of our events soon.


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Review from Todd G (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Barchester Parley Place Care Home, the level of care, friendly staff and attention to detail are very impressive. From my perspective, I don't need to worry when I am not around - everything is taken care of, the facility is more akin to a five-star hotel and is always a pleasure
to visit. The processes in place are democratic and involve family, residents and staff.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

It is a joy having Mum here and for her and yourselves to be part of the Parley Place family. Thank you for your kind words which I will pass on to the team.


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Review from M M (Son of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Barchester Parley Place Care Home from the 10th until the 24th of January, following a stay in hospital. During her stay, she got back her strength and confidence, thanks to all of the staff there.
She was treated with kindness and compassion.
A big thank you from the family.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

We were really pleased to have helped Mum get back home with you, it was our pleasure to help her to gain her confidence back and we look forward to seeing you all again soon at one of our events.


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Review from Tony B (Son of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the exceptional thing that stands out for this lovely home. They are so welcoming and professional. They put both me and my mother at ease and I feel relieved that she is receiving such good care.
The facilities and the home, itself, are top-notch and feel more like a hotel at times.
Very impressed!

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you so much for your comments, we do agree our staff are exceptional and I will ensure they receive your comments. It's our pleasure to care for your mum and to welcome you to the Parley Place family.


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Review from L C (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Parley Place Care Home is a stimulating home with caring staff who are dedicated to their roles. It has a whole care home approach to staffing, where even staff who are not carers take a keen interest in the residents. There are plenty of daily activities for residents. It is a pleasure to
visit my father as we know he is being well cared for and there is always a friendly welcome. I would highly recommend Parley Place.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you for your kind words, it's our pleasure to care for your father and to welcome you into our family here at Parley.


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Review from Pete G (Son of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care and dedication that all the staff have given to my mother. Always above and beyond. We are also free to welcome to visit at any time and made to feel very welcome. The staff are very welcoming. My mother is well cared for and we feel happy with the attention that she receives.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you so much for your kind words - we love having mum here and are glad you always receive a warm welcome from our team, I will pass your comments on to them.


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Review from Derek H (Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly enjoyable two weeks of respite care, although more of a holiday week. Live very local so first choice for such a break. Will undoubtedly return in early 2024 for a similar break. All the staff are very pleasant and helpful. More like a 'family' break. Can't wait for a repeat! Facilities very
good, but marked down because I felt a simple exercise room would be beneficial, with a treadmill, exercise bike, and upper body equipment.

Reply from Gina Smith, General Manager at Barchester Parley Place Care Home

Thank you for your kind review, we look forward to welcoming you back next year and seeing you for our events over Christmas. I am glad you enjoyed your stay and the exercise classes we had on.


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Review from C J (Respite Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My second stay at Parley Place, I'm looking forward to my third stay later this year.
The care I receive is outstanding. All staff are always warm and welcoming, and I'm very happy to stay at Parley Place.

Reply from Tracey Aldin, General Manager at Barchester Parley Place Care Home

We look forward to welcoming you back, you are welcome in for coffee or our community cafe at any time. I will pass on your kind words to our the team.


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Review from Leah P (Respite Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had the experience of other care homes, I am being very honest in telling you there is absolutely no comparison, this is one hundred per cent perfect. Thank you.

Reply from Tracey Aldin, General Manager at Barchester Parley Place Care Home

Thank you for your review, our team are all very proud to receive your comments about your stay and we look forward to welcoming you back for our events or a holiday again soon.


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Review from R H (Respite Resident) assisted by family/friend published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room was lovely, lovely outlook and clean and tidy. The staff are all angels and the management all come to introduce themselves. The facilities are brilliant, you can't fault anything at Parley Place. The food and drink are class-I need to buy new trousers! The activities are very well organised
and well thought out, I enjoyed the word games. All the staff made me feel safe. Excellent value for money-first class home! Most enjoyable experience and would come back again.

Reply from Tracey Aldin, General Manager at Barchester Parley Place Care Home

Thank you for your lovely review - we look forward to welcoming you back for another holiday next month.


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Review from Nichole B (Daughter-in-law of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parley Place Care Home is truly exceptional! Our first visit was on a sunny Sunday afternoon, we had not made an appointment but we were welcomed openly. The first thing that struck us was laughter coming from the direction of the garden where several residents were enjoying tea and cake. The feeling
of a warm, caring community was quite striking.
Within five days we had made all the necessary arrangements to move Mum to Parley Place, she is now happy, feels safe, eating well and is truly enjoying her stay. Mum has said on multiple occasions that when the staff ask her how she is - she feels they are interested in her answer. The building itself is stunning and the staff are knowledgeable, kind and caring. My husband and I cannot think of an improvement that would make Parley Place any better and more importantly, neither can Mum.

Reply from Tracey Aldin, General Manager at Barchester Parley Place Care Home

Thank you for your kind review, it's been lovely getting to know Mum and we enjoy having her as part of our community here at Parley Place.


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Barchester Parley Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Barchester Parley Place Care Home is calculated as follows: ( (252 Excellents x 5) + (10 Goods x 4) ) ÷ 262 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Parley Place Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (34)

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Meet the Team (12)

Gina

Gina Smith

Job Title: General Manager

Joined: 2023

Hello. My name is Gina and I am the General Manager here at Parley Place. Welcome to our website.


Originally from South Africa where I was a nurse for many years, I have been living in Dorset for the past 20 years. Since arriving in the UK I have had the privilege of supporting nursing and residential homes, leading outstanding teams to ensure safe, excellent and person-centred care is delivered to our customers.


My passion and vision for Parley Place is that all who live and work in our home will feel valued, loved and included. That we will build good, strong relationships together ensuring an ethos of trust, openness, honesty and fulfilled lives.


Kirsty

Kirsty Doyle

Job Title: Deputy Manager

Joined: 2022

I have worked in the care industry for 5 years, I am so happy to be in the Parley Place team. Barchester hold very high standards which is why I am proud to be here to support our residents and be able to develop my career and support the team. Having been here since the day we opened I have progressed to my role now as Deputy Manager and I'm excited to support the home as it continues its growth. I have a great insight into the needs of the team and residents which gives me the opportunity to ensure we embrace the whole team approach to the care and dedication we show to our residents.


Sharon

Sharon McVicar

Job Title: Care Community Lead

Joined: 2024

My name is Sharon and I've worked in the care industry for a few years now, I ensure that our residents have their medication and their daily needs are met, this includes their social needs so I always make time to chat and hear how someone is feeling that day.


Michelle

Michelle Venn

Job Title: Home Services Advisor

Joined: 2021

I joined the Parley Place family in August and I'm really excited to start building the community aspects of the home for our residents and the local community.


I am passionate about the quality care we will provide under Tracey and Kailiegh's guidance. I will be working closely with our activities coordinator to ensure there are lots of choices for things to do for our residents.


Donna

Donna Scott

Job Title: Administrator

Joined: 2022

I'm pleased to be here at Parley Place as their Administrator.


Being an administrator is the hub of the home so I get to know residents and relatives as well as the whole Parley team. I really enjoy being able to help everyone and am looking forward to welcoming our new families to the home soon


Brian

Brian Ramsay

Job Title: Activities Co-ordinator

Joined: 2022

I am looking forward to being a friendly face for our residents. A day in their lives should be filled with the care they deserve and a familiar smiley face. We embrace each and every moment and make memories, I have many skills and a passion to provide our residents with social interactions, lots of activities, smiles, laughter and fun.


Lee

Lee Singleton

Job Title: Senior Head of Maintenance

Joined: 2023

Hi, I'm Lee, Head of Maintenance here. Parley Place is such a beautiful home and I am looking forward to ensuring it is a safe and welcoming home for our residents.


Julie

Julie Brown

Job Title: Head of Housekeeping

Joined: 2022

Hi I'm Julie, I'm head up the housekeeping team here at Parley place, ensuring it's clean, tidy and that our residents are proud of the home they live in. I really enjoy the interaction with the residents, relatives and community that come and use our home.


Hayley

Hayley Noble

Job Title: Second Chef

Joined: 2022

I love working within a care setting, being able to provide good quality, fresh food to our residents and also joining in with cooking clubs to help enable our residents to still be able to participate in baking for us all to enjoy.


Carina

Carina Flude

Job Title: Senior Carer

Joined: 2023

Hi, I'm Carina, a senior carer here at Parley Place, I love looking after our residents throughout the night, spending time with them in the evening and making sure they feel safe and comfortable for a restful night's sleep.


Jackie

Jackie Dunning

Job Title: Care Assistant

Joined: 2023

Hi, I'm Jackie, a care assistant here at Parley. I love to make sure the residents here are happy, content and safe, I love hearing all the stories they want to tell me and our social coffee mornings are great for all the residents getting to know each other.


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Christina Richmond-cole

Job Title: Care Assistant

Joined: 2022

I have heard so many wonderful reviews about Barchester and I have a passion for care so feel I can achieve my goals here based on their strong values. The team here already feel like a family and we can't wait to continue building our family here at Parley Place.


Frequently Asked Questions about Barchester Parley Place Care Home

What types of Care is Barchester Parley Place Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Parley Place Care Home provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Parley Place Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Barchester Parley Place Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Parley Place Care Home to the centre of Ferndown?

1.8 mile(s) as the crow flies, distance by road may be significantly further.