Greensand House Care Home - Avery Healthcare has a Review Score of 9.7 (9.739) out of 10, based on 35 reviews in the last 2 years. Over all time Greensand House Care Home - Avery Healthcare has 40 reviews.
Review from M J (Respite Resident) published on 21 February 2025
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Overall Experience
4.0 out of 5
Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for your kind words and positive feedback. We are all delighted that your friends are so impressed with our home. The staff always go above and beyond to make everyone's care here memorable.
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Review from G M (Daughter of Resident) published on 22 January 2025
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5.0 out of 5
Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you very much for your review, it is always appreciated and we will ensure your points are acted upon immediately.
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Review from Jane B (Resident) published on 9 January 2025
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Overall Experience
5.0 out of 5
Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare
We are all delighted that you had an excellent stay with us here at Greensand House. Thank you so much for your positive feedback with regard to the team this will be passed on to each of them. We look forward to welcoming you back in the near future.
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Review from N R (Daughter of Resident) published on 26 December 2024
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Overall Experience
5.0 out of 5
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Review from Jasmine W (Granddaughter of Resident) published on 17 October 2024
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Overall Experience
5.0 out of 5
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Review from J C (Grandson of Resident) published on 11 September 2024
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Overall Experience
5.0 out of 5
Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for taking the time to leave us a review, it was a pleasure to assist you with your celebration, I will pass on your comments to the team.
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Review from A W (Resident) assisted by family/friend published on 27 August 2024
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Overall Experience
4.0 out of 5
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Review from J F (Son of Resident) published on 27 June 2024
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Overall Experience
5.0 out of 5
Reply from Greensand House CSM Customer Service Manager, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you for taking the time to submit a review, it was a pleasure to assist you and to make this decision easier for you. I will pass on this message to the team.
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Review from Deborah T (Daughter of Resident) published on 13 June 2024
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you for your beautiful feedback. We have an amazing team at Greensand House. It is a huge privilege to look after our residents. The passion for care shows in all our team especially our receptionist.
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Review from Maddy B (Relative of Resident) published on 11 June 2024
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
We're delighted to hear that your loved one has settled in so well at The Greensand House. It's wonderful that she's enjoying the welcoming atmosphere, the social interactions, and the beautiful spaces. Thank you for sharing your positive feedback, and we're here to continue providing excellent care and experiences for her and the family.
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Review from Fiona A (Daughter of Resident) published on 14 May 2024
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Overall Experience
4.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you for this feedback. We are delighted to hear Mum is settling well. Our team takes great pride in providing kind and compassionate care to our residents. Thank you for entrusting us with her care. We are here to support her every step of the way.
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Review from Nicky E (Daughter of Resident) published on 14 May 2024
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Overall Experience
4.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you for your feedback. We're thrilled to hear that you enjoyed the meals. We appreciate your kind words about the kindness of our team. We're honoured to be part of your mum's care. Thank you.
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Review from J G (Respite Resident) assisted by family/friend published on 14 May 2024
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for your kind feedback. We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again to our beautiful home. See you soon.
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Review from Kevin H (Husband of Resident) published on 6 May 2024
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you for your kind words. It is our pleasure to look after your wife. We always appreciate your understanding and kind feedback.
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Review from W S (Daughter of Resident) published on 10 April 2024
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you for your kind words. The team here is the best and it's our pleasure to look after Mum. Kindest Regards.
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Review from Kathleen F (Resident) published on 3 April 2024
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for your valuable feedback. Our chef and his team are just amazing.
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Review from G J (Son of Resident) published on 15 March 2024
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for the feedback. We appreciate and continue to deliver the best care in our beautiful Home. Regards
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Review from A W (Daughter of Resident) published on 12 March 2024
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for the feedback. We continue to make our resident's lives most enjoyable while living here at The Greensand House.
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Review from A J (Son of Resident) published on 11 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you for your feedback. We are very pleased that you enjoyed our hospitality.
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Review from A D (Resident) published on 20 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Emma Dudhee, General Manager at Greensand House Care Home - Avery Healthcare
Thank you for taking the time to give us this beautiful review.
It is our privilege and pleasure to serve you here, at The Greensand House.
Kind Regards.
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The Review Score of 9.7 (9.739) out of 10 for Greensand House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.739 for Greensand House Care Home - Avery Healthcare is calculated as follows: ( (302 Excellents x 5) + (97 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 403 Ratings = 4.739
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Greensand House Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2025
My name is Karen. I am the General Manager at Greensand House. I am an experienced Manager having worked in the voluntary sector managing Substance Misuse Services in the community in West Sussex before focusing on Quality and Governance in the sector, primary and secondary care and residential and supported living services for adults with Learning Disabilities and Autism.
I started my journey in health and social care at 15 years old working in a residential home at weekends before supporting adults with physical and learning disabilities in the community as a support worker after a brief period working in a bank. I was one of the youngest people employed in a special care unit by Surrey County Council back in 1986. I bought up my two daughters before returning as a young single mum to education whilst working in a home from hospital team delivering high intensity short term support in order to get people discharged from the wards and back at home. I gained my Honours degree BSc in Psychology and quickly worked my way up the ranks into a senior management position in the voluntary sector.
I am passionate about everyone’s right to good quality care and this drives my focus on high standards and aiming for excellence.
I lead from the front and am very hands on. I love seeing the impact myself and my team can have on the wellbeing of our residents. The smallest details can have the biggest impact in someone’s life. I am energetic, passionate and driven. I love the energy and atmosphere here at Greensand House. We have a fabulous team here as well as wonderful residents and families. I am excited about the future at Greensand and as always strive for the best, we can dream better and bigger in service to our residents.
I feel privileged to be here.
Job Title: Deputy Manager
Joined: 2023
My name is Hannah and I am the Deputy Manager and in-house trainer here at Greensand House.
I have been in the care sector for 10 years now and have loved every minute of it. I believe having compassion and empathy is very important within my job role. I started working with Avery in 2023 and have felt so proud to work with my team at Greensand House. As the Residential Care Manager, I ensure that all care staff are supported within their roles whilst ensuring our residents are receiving high-quality care. I also work very closely with the Team Leaders and assist with all aspects of the care sector including care plans, medication management, reviews, audits and much more. As the in-house trainer, I ensure all staff are fully trained with up-to-date information and knowledge to carry out their job roles effectively.
Job Title: Head Chef
Joined: 2022
My name is Boudjemaa Ould-Ameur and I am the Head Chef at Greensand House Care Home.
With over 30 years of experience in the catering industry, I decided to move into the care sector with the opening of Greensand House in 2022. Having previously worked in various positions in London and Surrey, including Junior Sous Chef at the Dorchester Hotel, Second Chef at Rolls-Royce Headquarters, and Head Chef at a number of restaurants and gastro pubs, I knew I would enjoy cooking in the care industry.
At Greensand House I am dedicated to providing the best quality catering, and enjoy tailoring my menus to the tastes and requirements of all our Greensand residents. Drawing on my previous experience as a dietary and nutrition chef at St Mary’s Hospital in Paddington and Charring Cross Hospital in Hammersmith, I create nutritious meals presented to the highest quality.
You won’t just find me in the kitchen though, one of my favourite aspects of my role is the interaction with all our residents and making them smile. I look forward to welcoming (and feeding!) many more residents at Greensand House.
Job Title: Head Housekeeper
Joined: 2022
Hello, my name is Steve, I am the Head Housekeeper at Greensand House in Redhill.
I have been the Head Housekeeper at Greensand House since August 2022 and previously worked as an assistant housekeeper in a care home environment so have gained valuable knowledge over the last 7 years.
We have a fantastic housekeeping team with many years of experience, not only in Housekeeping but also care. They are a proactive, fun team and have already received much praise for their work.
On a personal note, I absolutely love working at Greensand and having daily interactions with the residents is what I really enjoy. I have three children and a crazy French bulldog called Rocco so when I’m not at work I’m always kept busy.
Greensand House is a beautiful new home with a friendly, caring, and supportive team throughout.
Job Title: Head of Recreation and Leisure
Joined: 2024
My name is Marina. I am the Head of Recreation and Leisure at Greensand House. I have worked in Nursing/Care Homes since 2007. I worked for big, well-known companies and small homes. Before starting at Greensand House, I was the leading Lifestyle coordinator in a dementia-specialised care home for two years.
I gained experience and knowledge in the care sector by working in different departments and I have completed my NVQ qualification with City & Guilds and special dementia-related courses. I am passionate about providing activities that benefit the well-being of our residents, ensuring that meaningful, enjoyable, engaging and stimulating activities are planned and implemented in the Home for all residents.
The focus of my work is to put the happiness, comfort, and safety of our residents first. I am committed to delivering and creating a wide range of activities to suit each person’s abilities, from physical to mental stimulating games, ensuring the best quality of life for all our residents. Seeing residents smile, laugh and enjoy the life in the home makes my day!
Job Title: Maintenance Operative
Joined: 2022
My name is Davide Borges and I am the Maintenance Operative at Greensand House Care Home.
I have been working at Greensand House since August 2022. I love my role, as no two days are the same! One minute l am an electrician, then next a plumber, then a painter & decorator apart of all other things l do!
An important part of my role is the very good relationship I have with the residents, relatives and the staff. I also enjoy driving the minibus and taking the residents on a trip, so they can enjoy all the beautiful places we have around.
Job Title: Customer Service Assistant/Well-being Assistant
Joined: 2023
Hi there, my name is Shannon, I am the Customer Service Assistant in reception at Greensand House.
I will be here to meet and greet you and help with any enquiries you may have.
I have been at this beautiful home since November 2023 and I am very proud to work here with my wonderful team, providing the best quality of care. I come from a care background both personally and professionally and it is most rewarding.
I have recently also joined the Well-being team part-time, which I am very excited about being a part of. Ensuring we can bring meaningful activities to the resident's day and to have that engagement. The resident's well-being is such an important part of their day to day. I am proud to be part of that with my team.
