Greensand House Care Home - Avery Healthcare has a Review Score of 9.7 (9.739) out of 10, based on 35 reviews in the last 2 years. Over all time Greensand House Care Home - Avery Healthcare has 40 reviews.
Review from Penny W (Niece of Resident) published on 5 December 2023
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Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for your kind review. We loved having your dad stay with us and were equally sad to see him and you leave us. We strive to provide a five-star service across the board and are grateful for your feedback. Please say hello to your dad from us, and I hope he continues to make progress.
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Review from Kay G (Niece of Resident) published on 10 October 2023
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Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for your lovely review and I am so pleased to hear that your first experience with reception has been so positive. Our reception team pride themselves on being helpful and positive. We are glad that your aunt has made such progress since she has joined us and is enjoying her time with us. Elvis sadly left the building, but will be returning again soon.
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Review from M H (Granddaughter of Resident) published on 28 September 2023
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Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for your kind words. We enjoy looking after your grandmother and I am so pleased that she choose our home.
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Review from I P (Son of Resident) published on 28 September 2023
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Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for taking the time to complete a review for our home. We enjoy looking after you mother and I am very pleased that she has joined us at Greensand.
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Review from J B (Wife of Resident) published on 8 August 2023
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Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare
Thank you for your review. As discussed, we look forward to welcoming your husband back in the future.
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Review from M B (Resident) assisted by family/friend published on 8 August 2023
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Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare
Thank you for your review. Following our telephone conversation, we look forward to welcoming you back.
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Review from B J (Daughter of Resident) published on 25 July 2023
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Review from M L (Son of Resident) published on 21 July 2023
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Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you for your kind review. We are glad that your mother is enjoying her time with us and that you feel confident in the care that we provide her. We look forward to continuing to offer care to the highest standards with kindness and dignity.
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Review from Y L (Daughter-in-law of Resident) published on 21 July 2023
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Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you for your lovely review. We are pleased that your mother-in-law joined us, she is such a character and loves to talk about her travels and life. We will continue to offer care and kindness to the highest standard and will do this with dignity and respect.
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Review from Simon P (Son of Resident) published on 21 July 2023
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Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare
Thank you so much, Simon, for your kind review. We are so very pleased that your mum has settled so well here at Greensand. I will make sure that this is shared with the care team.
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Review from Diane G (Niece of Resident) published on 16 July 2023
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Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you for your kind review. We enjoy having your aunt with us and are pleased that we can care for her in a way she likes. She is a very active member of our community and likes to be involved with activities. We are looking forward to taking her out on regular trips.
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Review from Lesley-Anne F (Daughter of Resident) published on 13 July 2023
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Reply from Bernice Jackson, Customer Service Manager at Greensand House Care Home - Avery Healthcare
Thank you so much for your kind review, we are glad that we were able to support your father while he was with us. It was a privilege for us to provide your father with a dignified end of life and we are pleased we could support you and your family.
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Review from John W (Power of Attorney of Resident) published on 8 June 2023
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Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare
We are so pleased that we had the pleasure to look after your friend, he is a charming man. We appreciate your kind words which will be shared with the team here at Greensand. We are so pleased he enjoyed his stay here and wish him all the best.
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Review from Susan W (Friend of Resident) published on 7 June 2023
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Reply from Rosemarie Jeacock, Manager at Greensand House Care Home - Avery Healthcare
Thank you for your kind words. We are very pleased that you liked our home. It was a pleasure to look after your neighbour.
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Review from Paul R (Son of Resident) published on 29 March 2023
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Reply from Rachel Aran, Marketing Administrator at Greensand House Care Home - Avery Healthcare
Thank you for taking the time to review Greensand House Care Home in Redhill. We are delighted to hear how satisfied you are with our newly opened home and how happy you are with the care your dad has received since being a part of our loving care community, giving you and your family the peace of mind you deserve. It is also pleasing to hear that the choice of daily meals provided by our talented culinary team are so well received. We look forward to seeing you on your next visit. Best wishes, Rachel
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Review from Alison S (Daughter of Resident) published on 27 February 2023
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Reply from Rachel Aran, Marketing Administrator at Greensand House Care Home - Avery Healthcare
Thank you for taking the time to review Greensand House Care Home in Redhill and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to hear that she has soon settled into her new surroundings and is enjoying the choice of daily meals provided by our talented culinary team which has improved her wellbeing. I will be sure to pass your kind words on to the rest of the staff team. Best wishes,
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Review from Norman L (Brother of Resident) published on 20 February 2023
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Reply from Sarah Goswell, Marketing Assistant at Greensand House Care Home - Avery Healthcare
Thank you for taking the time to review Greensand House Care Home in Redhill and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your brother has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is nice to know that your brother has now settled into his new surroundings and is making firm friends/acquaintances. Best wishes, Sarah
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Review from Jeremy S (Husband of Resident) published on 6 February 2023
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Reply from Rachel Aran, Marketing Administrator at Greensand House Care Home - Avery Healthcare
Thank you for taking the time to review Greensands House Care Home in Redhill and for your amazing 5-star rating. It was a true pleasure to care for your wife on her short respite stay with us. It is also pleasing to hear that the variety of meals available daily and the choice of activities provided by our talented well-being team are so well received. We would be happy to welcome her back at any time should the need arise. Your feedback is much appreciated. Best wishes, Rachel.
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Review from Victoria R (Daughter of Resident) published on 26 January 2023
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Reply from Rachel Aran, Marketing Administrator at Greensand House Care Home - Avery Healthcare
Thank you for taking the time to review Greensand House in Redhill and for your amazing 5-star rating. We are delighted to hear that your mother enjoyed her respite stay with us, in the loving care community that we create, giving you and your family the peace of mind that you deserve. We would be happy to welcome her back at any time should the need arise. Best wishes, Rachel.
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Review from Barbara F (Niece of Resident) published on 9 January 2023
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Reply from Rachel Aran, Marketing Administrator at Greensand House Care Home - Avery Healthcare
Thank you for taking the time to review Greensand House Care Home in Redhill. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a pleasure to have your aunt living with us in the loving care community that we create, giving you and your family peace of mind. It is also pleasing to hear that the variety of tasty meals provided daily by our talented culinary team is so well received. We look forward to seeing you on your next visit. Best wishes, Rachel.
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The Review Score of 9.7 (9.739) out of 10 for Greensand House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.739 for Greensand House Care Home - Avery Healthcare is calculated as follows: ( (302 Excellents x 5) + (97 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 403 Ratings = 4.739
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Greensand House Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2025
My name is Karen. I am the General Manager at Greensand House. I am an experienced Manager having worked in the voluntary sector managing Substance Misuse Services in the community in West Sussex before focusing on Quality and Governance in the sector, primary and secondary care and residential and supported living services for adults with Learning Disabilities and Autism.
I started my journey in health and social care at 15 years old working in a residential home at weekends before supporting adults with physical and learning disabilities in the community as a support worker after a brief period working in a bank. I was one of the youngest people employed in a special care unit by Surrey County Council back in 1986. I bought up my two daughters before returning as a young single mum to education whilst working in a home from hospital team delivering high intensity short term support in order to get people discharged from the wards and back at home. I gained my Honours degree BSc in Psychology and quickly worked my way up the ranks into a senior management position in the voluntary sector.
I am passionate about everyone’s right to good quality care and this drives my focus on high standards and aiming for excellence.
I lead from the front and am very hands on. I love seeing the impact myself and my team can have on the wellbeing of our residents. The smallest details can have the biggest impact in someone’s life. I am energetic, passionate and driven. I love the energy and atmosphere here at Greensand House. We have a fabulous team here as well as wonderful residents and families. I am excited about the future at Greensand and as always strive for the best, we can dream better and bigger in service to our residents.
I feel privileged to be here.
Job Title: Deputy Manager
Joined: 2023
My name is Hannah and I am the Deputy Manager and in-house trainer here at Greensand House.
I have been in the care sector for 10 years now and have loved every minute of it. I believe having compassion and empathy is very important within my job role. I started working with Avery in 2023 and have felt so proud to work with my team at Greensand House. As the Residential Care Manager, I ensure that all care staff are supported within their roles whilst ensuring our residents are receiving high-quality care. I also work very closely with the Team Leaders and assist with all aspects of the care sector including care plans, medication management, reviews, audits and much more. As the in-house trainer, I ensure all staff are fully trained with up-to-date information and knowledge to carry out their job roles effectively.
Job Title: Head Chef
Joined: 2022
My name is Boudjemaa Ould-Ameur and I am the Head Chef at Greensand House Care Home.
With over 30 years of experience in the catering industry, I decided to move into the care sector with the opening of Greensand House in 2022. Having previously worked in various positions in London and Surrey, including Junior Sous Chef at the Dorchester Hotel, Second Chef at Rolls-Royce Headquarters, and Head Chef at a number of restaurants and gastro pubs, I knew I would enjoy cooking in the care industry.
At Greensand House I am dedicated to providing the best quality catering, and enjoy tailoring my menus to the tastes and requirements of all our Greensand residents. Drawing on my previous experience as a dietary and nutrition chef at St Mary’s Hospital in Paddington and Charring Cross Hospital in Hammersmith, I create nutritious meals presented to the highest quality.
You won’t just find me in the kitchen though, one of my favourite aspects of my role is the interaction with all our residents and making them smile. I look forward to welcoming (and feeding!) many more residents at Greensand House.
Job Title: Head Housekeeper
Joined: 2022
Hello, my name is Steve, I am the Head Housekeeper at Greensand House in Redhill.
I have been the Head Housekeeper at Greensand House since August 2022 and previously worked as an assistant housekeeper in a care home environment so have gained valuable knowledge over the last 7 years.
We have a fantastic housekeeping team with many years of experience, not only in Housekeeping but also care. They are a proactive, fun team and have already received much praise for their work.
On a personal note, I absolutely love working at Greensand and having daily interactions with the residents is what I really enjoy. I have three children and a crazy French bulldog called Rocco so when I’m not at work I’m always kept busy.
Greensand House is a beautiful new home with a friendly, caring, and supportive team throughout.
Job Title: Head of Recreation and Leisure
Joined: 2024
My name is Marina. I am the Head of Recreation and Leisure at Greensand House. I have worked in Nursing/Care Homes since 2007. I worked for big, well-known companies and small homes. Before starting at Greensand House, I was the leading Lifestyle coordinator in a dementia-specialised care home for two years.
I gained experience and knowledge in the care sector by working in different departments and I have completed my NVQ qualification with City & Guilds and special dementia-related courses. I am passionate about providing activities that benefit the well-being of our residents, ensuring that meaningful, enjoyable, engaging and stimulating activities are planned and implemented in the Home for all residents.
The focus of my work is to put the happiness, comfort, and safety of our residents first. I am committed to delivering and creating a wide range of activities to suit each person’s abilities, from physical to mental stimulating games, ensuring the best quality of life for all our residents. Seeing residents smile, laugh and enjoy the life in the home makes my day!
Job Title: Maintenance Operative
Joined: 2022
My name is Davide Borges and I am the Maintenance Operative at Greensand House Care Home.
I have been working at Greensand House since August 2022. I love my role, as no two days are the same! One minute l am an electrician, then next a plumber, then a painter & decorator apart of all other things l do!
An important part of my role is the very good relationship I have with the residents, relatives and the staff. I also enjoy driving the minibus and taking the residents on a trip, so they can enjoy all the beautiful places we have around.
Job Title: Customer Service Assistant/Well-being Assistant
Joined: 2023
Hi there, my name is Shannon, I am the Customer Service Assistant in reception at Greensand House.
I will be here to meet and greet you and help with any enquiries you may have.
I have been at this beautiful home since November 2023 and I am very proud to work here with my wonderful team, providing the best quality of care. I come from a care background both personally and professionally and it is most rewarding.
I have recently also joined the Well-being team part-time, which I am very excited about being a part of. Ensuring we can bring meaningful activities to the resident's day and to have that engagement. The resident's well-being is such an important part of their day to day. I am proud to be part of that with my team.