A Private one bedroom fully furnished care suite that includes a lounge, micro kitchen and a bedroom with an ensuite wet room.
Council Tax
Domestic cleaning
24hr Health and personal Care Support provided by an onsite team of Health Care Assistants
Meaningful Activities
All meals included provided and cooked by our very own Chefs
Access to the Heath House Cafe.
Access to all communal areas
24 hour emergency Nurse Call system
Utilities ( Gas and Electric )
Internet access
Hair Salon
Tv license
Water and sewerage
Upkeep of gardens and grounds
Access to onsite, salon, craft room and cinema room
Weekly laundry
Window cleaning
Access to the garden
Maintenance
Entertainment
Security
Open for visits from 9am to 10pm. Please when arriving at Sterling House can visitors sign in and adhere to all covid guidelines as published. If wishing to eat with loved ones or friends, this can be arranged. Accommodation can also be arranged.
Car parking is available at the front of Sterling House and on the road. Also public car parking a 5 minute walk from the home
Sterling House has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time Sterling House has 7 reviews.
Review from M S (Granddaughter of Resident) published on 29 January 2025
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Review from Lorraine H (Daughter of Resident) published on 27 January 2025
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Review from Kay H (Daughter of Resident) published on 24 January 2025
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Review from J N (Stepson of Resident) published on 23 January 2025
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Review from S D (Daughter of Resident) published on 16 September 2024
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Review from A K (Son of Resident) published on 23 April 2024
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Reply from Deana Burton, Registered Manager at Sterling House
Thank you for your lovely review, your lovely words are very appreciated. Thank you.
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Review from Ann S (Daughter of Resident) published on 6 March 2023
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Treated with Dignity
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The Review Score of 9.6 (9.572) out of 10 for Sterling House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Sterling House is calculated as follows: ( (69 Excellents x 5) + (2 Goods x 4) ) ÷ 71 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Sterling House is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Aug 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2024
I have worked in Health and Social Care for over 15 years. I have worked in various areas of care with all ages and have gained a lot of experience and knowledge throughout my career. I really enjoy every minute of my job and the smiles on those we care for are worth every moment. I enjoy being part of a team that makes that difference in people's lives and getting to know those we care for and their family and friends