Signature at Caversham

2 Willow View, Caversham, Reading RG4 6LB
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9.9 51 Reviews
  • Signature at Caversham, Reading
Signature at Caversham is a luxury care home that has been purpose-built to assist residents' care at every level. The home features 50 apartments for Assisted Living and 36 apartments for Dementia residents, designed using the Gold Standard Framework from Stirling University.

With a range of communal facilities such as a bar, café, cinema and beauty salon, Signature at Caversham offers a perfect mix of lifestyle and care. A weekly calendar of activities includes visiting entertainers, group activities and trips out.

Please do book a visit for your own personal tour and see what they are able to offer.

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Care Provided by Signature at Caversham

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Hulett (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 3

Funding & Fees Guide for Signature at Caversham

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times, and offer a range of communal areas where residents and families can meet up.


  • Parking

  • Parking for residents and visitors is available on site


Signature at Caversham Reviews (51)

Total of 51, showing 41-51
9.9

Signature at Caversham has a Review Score of 9.9 (9.878) out of 10, based on 44 reviews in the last 2 years. Over all time Signature at Caversham has 51 reviews.

Overall Experience

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Date Published

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7

Review from Peter S (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature at Caversham staff and facilities are outstanding. My father, who has advanced dementia, is treated so well, and it is clear to me he is in a better place at Signature than what could be provided at home. He appears happier now and less restless. He enjoys the good food and participates in
the many activities arranged on a daily basis, such as gardening, painting, outings etc. Signature has my full recommendation.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

Here at Signature at Caversham, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Alan B (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken to Signature care home to spend her remaining days of
her life. On the occasions of visiting, I found the staff to be extremely helpful
and very caring about the condition of my mother. I was kept informed
about her condition at all times, and at the end of her life, everything
was
well taken care of - excellent care all-round.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Russell M (Son of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my mother has received has been nothing but exceptional at all times. My brother and myself have taken great comfort knowing that our Mum couldn't be better looked after at such a difficult time. Thank you.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

Thank you so much for your kind words which I have shared with the team, and we are always happy to help with anything you need is our pleasure to look after you.


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Review from Ian K (Respite Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two types of cancer and a number of lung infections. I spent eight weeks in the hospital. When I was told I could go home, I was not well enough to look after myself. After a lot of research, my family found the Signature rest home. They offer full nursing care to help with my continued improvement.
I had lost a great deal of weight and needed a high-protein diet. The head chef has been great at offering me a variety of meals to help. This was not easy as one of the cancers was in my throat, making some foods unpalatable. The home also has access to local health services, which have been great. I have found my fellow residents to be friendly and welcoming.
They also offer a variety of entertainments both in the home and off sight. The staff are attentive and friendly, and nothing seems to be much for them.

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Review from Gill S (Sister of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into Signature at Caversham in February. All of the staff were exceptionally helpful in making this process go as smoothly as possible. Support was on offer before and throughout the move. My brother has settled in well and is very happy here. The decor in the home is beautiful, and
the atmosphere is warm and welcoming. All of the staff have made a real effort to spend time getting to know my brother and understand his needs. It is lovely that the activities coordinator is tailoring quizzes and videos that are of interest to him.
The nursing staff keep me informed of any changes or when he is seen by the GP.
As a family, we are relieved that he is now getting the care and support he needs and that he is so happy to be here.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

Thank you for taking the time to review Signature at Caversham; we are very pleased to hear that your brother is so happy. I will pass your wonderful comments on to our team.


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Review from Janice C (Daughter-in-law of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day we met the team, we knew we had chosen the right place for our relative to be cared for!
Everyone was so friendly and welcoming and put us at ease.
The care is five stars, and we feel grateful they are getting the best care.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

Thank you for taking the time to review Signature at Caversham, and we will ensure your comments are passed on to the team.


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Review from A H (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has recently moved into the home at Caversham - never an easy thing to do, but all the staff were really helpful.
Anytime I had a problem or just an issue I was anxious about, they were quick to help.
Lovely staff who seem to care deeply about residents.
I have total peace of mind as
I know they will be looked after.
The restaurant is excellent, and I enjoy meals there as visitors are encouraged to spend time with residents.
I’m impressed.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

Thank you so much for your lovely comments; we are very happy to hear that. This is very encouraging for our team to strive for excellence and person-centred care.


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Review from S S (Wife of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and went to Signature Caversham Care Home for respite care. With incredibly caring staff on hand at all times he settled in really quickly and seems very happy there. We soon decided to extend his stay. The home is beautiful inside with so much thought having gone into the design,
layout, colour schemes, furnishings and decoration. It is light, open and airy. I particularly like the ease of access to secure outside spaces. My husband thinks he is a five-star hotel! The staff are wonderful, nothing is too much trouble and the well-being and happiness of the residents are absolutely foremost in everything they do. There is a varying programme of activities which ensures that the residents are both entertained and stimulated all the time, at the appropriate level. I know that my husband is secure, well looked after, well fed, entertained and treated with respect and kindness and I am kept regularly updated as to his progress. A huge weight has been lifted from my shoulders.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

Thank you so much for your wonderful review. We are so pleased that your husband has joined us here in Signature at Caversham. We are delighted that he is enjoying all of the activities, and we are so pleased that we have been able to help you both. We really do appreciate your lovely feedback about our team.


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Review from Andrew K (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Signature at Caversham Care Home at the end of January, in their opening week. The team have all been extremely welcoming and has helped my father to quickly settle into his new home.
My father has dementia and other medical conditions that need careful management. The team at
Signature have been extremely supportive and has taken on his care with the same personal touch that was previously provided by family members. The team's expert knowledge of the medical options available and close links to community resources have enabled Signature to provide quicker responses and more detailed timely assessments and treatments.
The atmosphere in Signature is a very happy, positive space, and the staff are all very engaging. This is evident from all aspects, from management, through facilities, catering and activities to the care and nursing teams. The team keep a close link to family and works collaboratively with us to ensure my father is happy and thriving.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

We are absolutely delighted that your father has joined us here at Signature at Caversham, he is a real joy to have in the home, and we really enjoy his company. Thank you for the wonderful feedback on the team here. I will certainly share this with them.


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Review from Jennifer G (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed by both the professionalism and the warmth of this new team. My dad was one of the first residents at the new facility and he has taken to it like a duck to water. Dad has heart failure and associated vascular dementia but is still active and engaged and he was really suffering from
a lack of activity and contact at home. He's engaging in all the activities, is well-dressed, fed and happy, and benefiting so much from the social interaction. The unexpected bonus for us was the all-around nursing care, from checking his BP daily to liaising with his GP to conducting a blood test if it is needed. We couldn't be happier with our choice.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

Thank you so much for your review. We are so glad that your Dad has settled in so well. It is lovely to hear that he is enjoying the activities and social interaction. I will share your lovely feedback with the rest of our team.


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Review from Jodie C (Granddaughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Signature at Caversham have been fantastic throughout the entire process of moving my grandmother, the care has been exceptional and the family have been kept informed every step of the way. The welcoming staff on visits really make the experience a lovely enjoyable one. It's so lovely
to enjoy a visit without any worry, in the few short weeks of fantastic care we have seen a huge health improvement and hope to enjoy the wonderful facilities for many many years.

Reply from Jelena Boughton, Client Liaison Manager at Signature at Caversham

Thank you so much for your kind words; we really do pride ourselves on providing exceptional care here at Signature at Caversham, and we are thrilled that your Grandmother is enjoying the wonderful facilities.


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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Signature at Caversham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Signature at Caversham is calculated as follows: ( (462 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 517 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Caversham is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (8)

Laura

Laura Hullett

Job Title: General Manager

Joined: 2021

My career in care started in 2009 after graduating from University with a Psychology degree, and I have been a Manager of residential and nursing homes since 2013. I am passionate about enabling residents to continue to live their lives as they did in their own homes. I also love being involved in the day-to-day running of a home, working alongside the team and getting to know our residents and their loved ones. I joined Signature in March 2021, attracted to the ethos of care and how our residents are encouraged to maintain the lifestyle they wish to lead. We have a real focus on resident wellbeing, with each resident enjoying a personalised level of care within a beautiful, well-kept home.


Sandeep

Sandeep Nandhra-Gourlay

Job Title: Client Liaison Manager

I am the first point of contact for both seniors and their loved ones enquiring about care options. I am proud to invite people to take a tour of our community and make sure they leave with all the relevant information, having experienced Signature in action. The most rewarding aspect is supporting both the residents and their loved ones by being able to guide and counsel them on what can be an emotional experience. I feel privileged to help in the journey towards making the decision to join our community, and then seeing new residents flourish and make new friends is the ultimate reward.


Maria

Maria Reed

Job Title: Client Liaison Coordinator

Joined: 2023

I started at Signature Caversham as a Receptionist in 2023 and I’m thrilled to say that I became the Client Liaison Coordinator in 2024. My background is in the early years sector, most of which I worked as a day nursery manager. I decided to switch careers in 2018 and spent eight wonderful years at Weight Watchers before applying to Signature. In my current role, I’m privileged to support individuals and their loved ones from their first interaction with our home and throughout their journey with us. I’m deeply passionate about making this part of their journey the best possible, driven by my empathy and care for the families I work with.


Marius

Marius Chelaru

Job Title: Dementia Care Manager

I have been working in the care industry for over 10 years and love supporting people to make the right decisions about caring for their loved ones. I am passionate about ensuring our residents get the best out of every day and believe they can achieve anything with the right support. I’m very lucky to be part of an incredible team that is dedicated to going above and beyond for our residents, ensuring they receive outstanding service and care. I am excited to be responsible for implementing and embedding the ‘My Life’ strategy, which is our company’s dementia strategy, to enhance the lives of those living with dementia.


Tomasz

Tomasz Maciuszek

Job Title: Residential Care Manager

Joined: 2013

I started my career in care in 2013 as a Care Assistant and then progressed to Residential Care Manager, where I have fulfilled this role in two other Signature homes. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents. I strongly believe that by working together we can ensure a happy and fulfilled life for our residents living at Signature at Caversham.


Mihaela

Mihaela Popa

Job Title: Clinical Services Manager

Joined: 2017

I have been working as part of Signature since 2017 in a variety of roles, starting as a Team Leader before qualifying as a Nurse. I then progressed to Nursing Care Manager and more recently have been appointed as Clinical Services Manager here at Caversham. Having worked in the care sector for all my career, I would not imagine myself doing anything else. I am passionate about ensuring high standards of care and delivering peace of mind to our residents and their loved ones. Caversham is a special place, and I look forward to continuing to deliver the Signature standard alongside such a dedicated team.


David

David Plunkett

Job Title: Head Chef

Joined: 2024

I’m David, hailing from the (small but mighty!) town of Drogheda in Ireland. I’ve been a chef for as long as I can remember - literally, the second I left school and picked up a knife, I haven’t put it down since! I’ve had the pleasure of cooking in hotels, private schools, for a blue-chip company, as well as my own luxury dining business. Over the years, I’ve learned that good food is about balancing flavours and really understanding who you’re cooking for. Cooking is my creative outlet and I’m all about creating bespoke menus because life’s too short for bad food! I’m genuinely excited to cook for such an important crowd. After all, the residents that we are serving raised us, so it’s only fair they get the finest dining experience as a thank you.


Iwona

Iwona Musa

Job Title: Activities Supervisor

I have been working in care now for nearly 20 years and am enjoying my journey at Signature at Caversham. My passion is people, and I am delighted to be given the opportunity to lead a team whose sole purpose is to bring joy and fulfilment to our residents’ day-to-day lives. I am a naturally creative and playful person and these qualities will help design an activities programme that supports the wellbeing of all of our residents.