Kailash Manor Care Home

Royston Grove, Pinner HA5 4HE
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9.9 65 Reviews
  • Kailash Manor Care Home, Pinner
Discover a home like no other, with a focus on spiritual well-being for the mind, body and soul.

If you or a loved one are looking for Residential, Nursing or Dementia care, why not get in touch with the team to see how they may be able to support you.

Kailash Manor home is part of prestigious TLC Care, an award-winning care provider which was founded in 2007, with a mission to offer high-quality care and exceptional standards within a home-from-home environment.

From their experience, the team understand that for residents to really thrive in a care setting, they need three simple things: truth, love and compassion. And these foundations inform everything they and are their core values.

They’ve built a homely and nurturing environment, where all residents feel fully supported in a five-star setting and have the best quality of life.

‘Kailash’ means ‘one who bestows peace’, and is the name of a Himalayan peak and abode of Lord Shiva. The home offers a peaceful setting for residents to ensure they have the freedom to live a fulfilled life, and the team are there to provide outstanding care through their journey.

At Kailash Manor, the team appreciate that choosing a care home can often be a difficult and confusing time, but it doesn’t need to be. You’ll know when you have found the right place. The team are there to guide and support you every step of the way.

Care Provided by Kailash Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bijoy Philip (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kailash Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kailash Manor Care Home Reviews (65)

Total of 65, showing 1-20
9.9

Kailash Manor Care Home has a Review Score of 9.9 (9.915) out of 10, based on 60 reviews in the last 2 years. Over all time Kailash Manor Care Home has 65 reviews.

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Overall Experience  Overall Experience 4.0 out of 5

Our original plan was for mum to stay at Kailash Manor for a month for respite care. Due to her existing health conditions this turned into palliative care. I would like to praise and thank the staff for the way they treated mum and the family. Full of love, compassion, kindness and respect. All the
staff were lovely. The nurses in particular treated us with such sensitivity at a difficult time. I felt mum passed away in peaceful, comfortable and dignified surroundings. A big thank you to all the staff.

Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home

Thank you so much for your heartfelt message. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time.It was an honour to care for your mum, and we are deeply touched by your kind words about our team. Providing compassionate, dignified, and respectful care is at the heart of what we do and knowing that we were able to offer comfort to both your mum and your family means a great deal to us.We will share your appreciation with our team, especially the nurses who supported you with sensitivity and kindness. Please know that our doors are always open to you, and we hope you find strength and comfort in the memories you shared with your mum.With deepest sympathies and gratitude,The Kailash Manor Team


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Overall Experience  Overall Experience 4.0 out of 5

I have been a resident since 25/07/2024. Since I am both mentally and physically fit (91 years) it has taken time to adjust. However, over these few months I am settling down and praying with the care and support I am receiving from the management at all levels of the two as well as other staff members,
I will be able to accept Kailash as my home and livelihood. I have had some issues with food; particularly dinner but with the help of management this is improving. Overall the management continues to ensure I am happy, comfortable, and approachable for which I am grateful.

Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home

Thank you for sharing your thoughtful feedback. We're so glad to hear that you're settling in and feel supported by our team. We're also pleased to know that the food issue is being addressed. Your comfort and well-being are our top priority, and we're grateful to have you as part of our community.


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Overall Experience  Overall Experience 5.0 out of 5

This is my last review as my Mother passed away a couple of weeks ago at Kailash Manor. As she became more frail in her final weeks the nursing and care staff seemed somehow to be even more loving and attentive to her every need, making sure she had no pain or discomfort, ensuring she felt loved and
special in between our visits. They kept us sensitively informed about any downward deterioration, obtained a medical review when needed but did not over-intervene, and did not let her feel anxious about her condition. We really appreciated the way in which they also looked after us as a family before and after her passing. We feel very fortunate that Mum had her final two years in the most caring and high-quality home we could have imagined. Our thanks go to all the staff, and our love to all the other residents they are still caring for.

Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home

We're deeply sorry for your loss. Thank you for sharing such a heartfelt review. We're honoured to have been able to care for your mother and support your family during such a difficult time. Your kind words mean so much to us, and we'll continue to provide the same level of care to all our residents. Our thoughts are with you and your family.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank enough all the staff at all levels at Kailash Manor Care Home.
My Father had the best 15 months of his life here. He was palliative but they extended his life by making him so happy.
He was very fearful of death and Kailash did everything to make him comfortable and happy.
They went
above and beyond to help me and my Mum too.

Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home

Thank you so much for your kind words. We're so glad we could make a difference for your father and provide comfort to your family during such a difficult time. Your gratitude means the world to us.


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Overall Experience  Overall Experience 5.0 out of 5

I wanted to take a moment to express my heartfelt gratitude for the exceptional care and compassion Kailash Manor showed my father, especially during his last days.
The nursing staff, particularly the night-time nurses, showed great kindness, professionalism, and unwavering dedication which meant
a great deal to both him and our family. Knowing he was surrounded by people who genuinely cared for him brought us immense peace.
From the small, thoughtful gestures to the attentive care you gave every day, the team went above and beyond to ensure he was comfortable and at ease. We will forever be grateful for the support you provided, not just to him but to all of us as a family.
Kailash has a true family feel, and it was evident in every interaction.

Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home

Thank you so much for your kind and heartfelt words. We are truly honoured to have had the privilege of caring for your father during such a difficult time. It means the world to us to know that the compassion and dedication of our team, particularly the night-time nurses, provided comfort and peace to both your father and your family. At Kailash Manor, we strive to create a warm, family-like environment, and we're grateful that this was reflected in your experience. Your gratitude and trust in us are deeply appreciated, and we will always cherish the opportunity to have supported your family. Wishing you all the very best.


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Overall Experience  Overall Experience 5.0 out of 5

Has anyone seen a "heaven"? Honestly, when I visited this home (now I am visiting this home regularly because my sister is there) I was astonished to see such a beautiful home, very, very clean. The staff are extremely very polite and very caring. The rooms absolutely spacious, clean, and tidy meeting
all the necessary needs of the resident. The general outlook gives you the impression you are visiting an 8-star hotel. Though this home is based on a Hindu theme (there is a temple, and lots of statues of different idols of Hindu, gods and goddesses) many said items are everywhere. The food served is excellent and the residents are given a choice of food they love to eat bearing in mind their dietary needs. This place is a heaven.

Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home

Thank you so much for your heartfelt and wonderful feedback! We are truly humbled by your kind words and thrilled that you see Kailash Manor as a special place for your sister and others. Creating a safe, clean, and welcoming environment, where residents feel cared for and loved, is at the heart of everything we do. Your appreciation motivates our team to continue delivering exceptional care. Thank you for being part of our Kailash Manor family!


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Overall Experience  Overall Experience 5.0 out of 5

All the residents are very well cared for with dignity and empathy. The staff are friendly and welcoming evening times included. The management team are very professional in their outlook and funding of Kailash Manor.
My Brother has been very happy and there has been a significant change in his health
- all due to the care he is receiving.

Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home

Thank you so much for your kind and thoughtful review. We are delighted to hear that your brother is happy and experiencing positive changes in his health. Providing care with dignity, empathy, and professionalism is at the heart of everything we do at Kailash Manor. Your recognition of our staff's friendliness and dedication, even during the evenings, means a lot to us. We truly appreciate your trust and support-it inspires us to continue delivering the best possible care for all our residents.


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Overall Experience  Overall Experience 5.0 out of 5

This will sadly be my last review about Kailash due to my mother sadly passing away. I just wanted to highlight the amazing service and support my mother and also myself and my family received from Kailash in the lead-up to her demise. As sad as I am Mum is no longer with us, I take comfort she passed
peacefully at Kailash which was her home. I also appreciate Kailash staff attending her funeral on 09/09/24.
Keep doing what you do Kailash, you work wonders for residents both physically and mentally.

Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home

We are deeply saddened about your mother's passing and extend our heartfelt condolences to you and your family during this difficult time. Your kind words about the care and support your mother, as well as your family, received mean a great deal to us. It was a privilege to care for her, and we are glad to know that she found peace and comfort at Kailash, her home. Please know that our thoughts remain with you and your family, and we are honoured that some of our team could attend her funeral. Thank you for your touching message, it truly motivates us to continue our work with dedication and compassion. With deepest sympathy from us all at Kailash Manor.


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Overall Experience  Overall Experience 5.0 out of 5

Very well-maintained care home with excellent staff, food, services and care.
Well managed and pleased with the various activities they have for the elderly. Stimulates them.
Comfortable stay for them.
Very welcoming to visitors. Great hospitality. Especially the Bistro is well stocked with delicious
food.

Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home

Thank you so much for your wonderful feedback! We are delighted to hear that you found Kailash Manor to be well-maintained and that our team, services, and care have met your expectations. It's great to know that the activities we offer are engaging and beneficial for our residents and that you've enjoyed our hospitality, especially the Bistro. Your kind words are truly appreciated and motivate us to continue providing the best possible care and environment for our residents and visitors.


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Overall Experience  Overall Experience 4.0 out of 5

Amazing, dedicated team to look after and care for residents.
Beautiful facilities. Excellent vegetarian food.
A spiritual atmosphere with in-house temple.

Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home

Thank you so much for your kind words! We're thrilled to hear you appreciate our dedicated team, beautiful facilities, and the spiritual atmosphere here at Kailash Manor. Providing excellent care and a nurturing environment is our top priority, and we're glad you enjoyed the vegetarian food as well!


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Overall Experience  Overall Experience 5.0 out of 5

We are getting amazing services here. My father-in-law is very happy here. The food, health care services and friendly behaviour of the team always make everyone feel free to feel at home.

Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home

Thank you so much for your kind words and feedback! We're thrilled to hear that your father-in-law is happy and feels at home with us. It's our pleasure to provide great care and a welcoming environment for all our residents, relatives and community!


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, a nice comfortable home. Very high standards and service, Temple and activities. The availability of traditional food, homely atmosphere and caring staff give assurance that the resident is comfortable and enjoy their stay without worries. I think the prices are just too high, could
be maintained at a reasonable price.

Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home

Thank you for your kind words about Kailash Manor! We're thrilled to hear that you appreciate our high standards, caring staff, and homely atmosphere. We strive to provide the best care possible, including traditional food and engaging activities. We also appreciate your feedback on pricing and will take it into consideration. Your input helps us improve.


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Overall Experience  Overall Experience 5.0 out of 5

She was here for respite care for 4 weeks. Mum really enjoyed her stay and she felt like family. She had a very good time. All team members are very helpful. Admin team and Business Development Manager have been helpful with coordinating her stay. We have recommended this place to many friends and families.
Keep up the good work. Blessings to all.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your heartfelt review! We're delighted to hear that your mum felt at home during her stay with us. We appreciate your recommendations and are committed to maintaining our high standards of care. Sending blessings to you and your family as well.


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Overall Experience  Overall Experience 5.0 out of 5

Great experience and Mum enjoyed her stay. Thanks for all your help and appreciate your support.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your kind words! We're delighted to hear that your mum had a great experience with us. We're always here to support you both whenever you need.


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Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved to Kailash Manor. The whole management team have been a huge support for us and welcoming as was all new to us. Each member of the team personally introduced themselves and made my mum, who was very anxious, feel welcome and settled in.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for your kind words! We're thrilled to hear that your mum's transition to Kailash Manor Care Home has been a positive experience for both her and your family. Our team takes great pride in ensuring that every resident feels welcomed, supported, and at home from the moment they arrive. It's heart-warming to know that our efforts to provide a warm and welcoming environment have made a difference. We're here to continue providing the highest quality care and support to your mum, and please don't hesitate to reach out if there's anything else we can do to help.


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Overall Experience  Overall Experience 5.0 out of 5

Kailash Manor has welcomed my mum in a professional manner. Mum was very anxious when she arrived, she was welcomed by staff who made her feel at ease and helped settle her into her new surroundings. my mum has already told me she is impressed with her room, the food and the prayer room.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

We're thrilled to hear about your positive experience with Kailash Manor Care Home! Ensuring our residents feel comfortable and at home is our top priority, and we're delighted to hear that your mum was warmly welcomed and has settled in well. It's wonderful to hear that she's impressed with her room, the food, and our prayer room. Thank you for sharing your feedback, and please don't hesitate to reach out if there's anything else we can do to make your mum's experience even better.


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Overall Experience  Overall Experience 5.0 out of 5

My sister came to Kailash Manor Care Home at the end of July 2023. Her condition has improved a lot since then. She eats well and loves her food. She enjoys the activities and cooperates with other colleagues. The staff are very caring and support my sister very well. The management team are very caring
and always there to support my sister.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for sharing your experience with us! We're thrilled to hear about the positive progress your sister has made since joining us at Kailash Manor Care Home. Providing exceptional care and support to our residents is at the heart of everything we do, and it's incredibly rewarding to know that your sister is thriving in our community. Your kind words mean the world to us, and we're grateful for the opportunity to be a part of your sister's journey. If there's ever anything else we can do to enhance her experience, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

My experience is very good and calm. I feel at peace here and well looked after. I have no tension and my heath has improved.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for sharing your experience with us! We're delighted to hear that you feel at peace and well looked after at Kailash Manor Care Home. Your comfort and health are our top priorities, and it's wonderful to know that you've experienced improvements in your well-being during your time with us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

Very good experience and very well cared for by the staff and the manager.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Kailash Manor Care Home. Our dedicated staff and manager work tirelessly to ensure all our residents receive the highest level of care and attention. Your feedback means the world to us and motivates us to continue providing exceptional care. Thank you for being a part of our community!


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Overall Experience  Overall Experience 5.0 out of 5

My husband was extremely ill and on palliative care when admitted to Kailash Care Home. Not only was he physically ill he was going downhill mentally too. The atmosphere at Kailash Manor changed it all. He became better both physically and mentally. I feel his life got extended due to the care that
he received. The staff are extremely professional, kind and caring. The manager is impeccable at her job and very compassionate. My deepest gratitude to everyone at Kailash.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for sharing your experience with us. It warms our hearts to hear that your husband's time at Kailash Manor Care Home has brought him comfort and improvement, both physically and mentally. Our dedicated staff members strive to provide professional, compassionate care to all our residents, and it's incredibly rewarding to know that our efforts are making a positive difference in your husband's life. Your kind words mean the world to us, and we're truly grateful for the opportunity to care for your loved one. If there is anything we could improve on to make your husband's stay more comfortable, please do let our team know.


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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Kailash Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Kailash Manor Care Home is calculated as follows: ( (659 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 716 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kailash Manor Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Bijoy

Bijoy Philip

Job Title: Home Manager

Joined: 2024

I am pleased to be leading an exceptional team who are dedicated to delivering excellent person-centred care.


I have a vast experience in clinical care, specialising in elderly care. I am passionate about supporting my team members and I am most fulfilled when I enjoy spending time with our residents.


My aim is to ensure that our residents are always surrounded by the team's caring nature so that they feel secure in their own homes.


Anjana

Anjana Vinod

Job Title: Care Services Manager

Joined: 2024

Anjana, our Care Services Manager brings a wealth of experience, having worked in various care homes over the years. With a deep understanding of the care industry and a passion for delivering exceptional service, Anjana ensures that every resident at Kailash Manor receives the highest standard of person-centred care.


Anjana's expertise in managing diverse teams, coupled with a compassionate approach, helps foster a warm, supportive environment where both residents and team members thrive. Committed to continuous improvement, they work tirelessly to uphold our values and maintain a welcoming, family-like atmosphere for everyone.


Raj

Raj Kerai

Job Title: Business Development Manager

Joined: 2020

I have been living in Harrow since 2001 after I moved from Bristol. I joined our sister care home, Karuna Manor in December 2020 as the Business Development Manager working closely with residents and their families responsible for all the new admissions and enquiries.


In December 2022, I joined the Kailash Manor team and I am very excited to be part of a commissioning team for a brand new care home I am looking forward to welcoming residents to the home.


It gives me great pleasure to be able to give the families and residents of Kailash Manor a unique experience.


Being able to converse fully in both Gujarati and English, allows me to communicate with the residents as well as assist them with any requirements or needs they may have.


Tina

Tina Nongrum

Job Title: Finance and HR Manager

Joined: 2018

I have 6 years of experience working in the care sector and am pleased to be a part of the team here at Kailash Manor Care Home. Before coming to Kailash I was working at our sister care Home Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.


Manveer

Manveer Singh

Job Title: Hotel Services Manager

Joined: 2024

Manveer brings a wealth of experience to Kailash Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.


Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the Kailash Manor team.


Chambala (CJ)

Chambala (CJ) Bandara

Job Title: Team Leader

Joined: 2023

I worked as a Project Manager for the Royal Air Force base in Oman, before my move to TLC Care on 16th December 2023. My long-term expertise lies with the care sector as I have a vast knowledge and experience in dementia and residential care. I oversee and work with our team to ensure our residents are well looked after and the day-to-day care is personalised based on our resident's nutritional, medical, mental and emotional needs.


Frequently Asked Questions about Kailash Manor Care Home

What types of Care is Kailash Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kailash Manor Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kailash Manor Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Kailash Manor Care Home?

Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kailash Manor Care Home to the centre of Pinner?

1.3 mile(s) as the crow flies, distance by road may be significantly further.