Kailash Manor Care Home has a Review Score of 9.9 (9.915) out of 10, based on 60 reviews in the last 2 years. Over all time Kailash Manor Care Home has 65 reviews.
Review from H K (Daughter of Resident) published on 11 March 2025
Submitted via Website •
Report
Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home
Thank you so much for your heartfelt message. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time.It was an honour to care for your mum, and we are deeply touched by your kind words about our team. Providing compassionate, dignified, and respectful care is at the heart of what we do and knowing that we were able to offer comfort to both your mum and your family means a great deal to us.We will share your appreciation with our team, especially the nurses who supported you with sensitivity and kindness. Please know that our doors are always open to you, and we hope you find strength and comfort in the memories you shared with your mum.With deepest sympathies and gratitude,The Kailash Manor Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Y P (Resident) assisted by family/friend published on 4 February 2025
Submitted via Postal Card •
Report
Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home
Thank you for sharing your thoughtful feedback. We're so glad to hear that you're settling in and feel supported by our team. We're also pleased to know that the food issue is being addressed. Your comfort and well-being are our top priority, and we're grateful to have you as part of our community.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D K (Son of Resident) published on 4 February 2025
Submitted via Postal Card •
Report
Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home
We're deeply sorry for your loss. Thank you for sharing such a heartfelt review. We're honoured to have been able to care for your mother and support your family during such a difficult time. Your kind words mean so much to us, and we'll continue to provide the same level of care to all our residents. Our thoughts are with you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D O (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card •
Report
Reply from Payal Chhabra, Home Manager at Kailash Manor Care Home
Thank you so much for your kind words. We're so glad we could make a difference for your father and provide comfort to your family during such a difficult time. Your gratitude means the world to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mayura P (Daughter of Resident) published on 20 January 2025
Submitted via Website •
Report
Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home
Thank you so much for your kind and heartfelt words. We are truly honoured to have had the privilege of caring for your father during such a difficult time. It means the world to us to know that the compassion and dedication of our team, particularly the night-time nurses, provided comfort and peace to both your father and your family. At Kailash Manor, we strive to create a warm, family-like environment, and we're grateful that this was reflected in your experience. Your gratitude and trust in us are deeply appreciated, and we will always cherish the opportunity to have supported your family. Wishing you all the very best.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Brother of Resident) published on 10 December 2024
Submitted via Postal Card •
Report
Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home
Thank you so much for your heartfelt and wonderful feedback! We are truly humbled by your kind words and thrilled that you see Kailash Manor as a special place for your sister and others. Creating a safe, clean, and welcoming environment, where residents feel cared for and loved, is at the heart of everything we do. Your appreciation motivates our team to continue delivering exceptional care. Thank you for being part of our Kailash Manor family!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T C (Sister of Resident) published on 3 December 2024
Submitted via Postal Card •
Report
Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home
Thank you so much for your kind and thoughtful review. We are delighted to hear that your brother is happy and experiencing positive changes in his health. Providing care with dignity, empathy, and professionalism is at the heart of everything we do at Kailash Manor. Your recognition of our staff's friendliness and dedication, even during the evenings, means a lot to us. We truly appreciate your trust and support-it inspires us to continue delivering the best possible care for all our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shayan D (Son of Resident) published on 27 September 2024
Submitted via Website •
Report
Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home
We are deeply saddened about your mother's passing and extend our heartfelt condolences to you and your family during this difficult time. Your kind words about the care and support your mother, as well as your family, received mean a great deal to us. It was a privilege to care for her, and we are glad to know that she found peace and comfort at Kailash, her home. Please know that our thoughts remain with you and your family, and we are honoured that some of our team could attend her funeral. Thank you for your touching message, it truly motivates us to continue our work with dedication and compassion. With deepest sympathy from us all at Kailash Manor.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jyoti D (Daughter-in-law of Resident) published on 19 September 2024
Submitted via Website •
Report
Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home
Thank you so much for your wonderful feedback! We are delighted to hear that you found Kailash Manor to be well-maintained and that our team, services, and care have met your expectations. It's great to know that the activities we offer are engaging and beneficial for our residents and that you've enjoyed our hospitality, especially the Bistro. Your kind words are truly appreciated and motivate us to continue providing the best possible care and environment for our residents and visitors.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V C (Niece of Resident) published on 15 August 2024
Submitted via Postal Card •
Report
Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home
Thank you so much for your kind words! We're thrilled to hear you appreciate our dedicated team, beautiful facilities, and the spiritual atmosphere here at Kailash Manor. Providing excellent care and a nurturing environment is our top priority, and we're glad you enjoyed the vegetarian food as well!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Son-in-law of Resident) published on 15 August 2024
Submitted via Postal Card •
Report
Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home
Thank you so much for your kind words and feedback! We're thrilled to hear that your father-in-law is happy and feels at home with us. It's our pleasure to provide great care and a welcoming environment for all our residents, relatives and community!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A N (Son of Resident) published on 15 August 2024
Submitted via Postal Card •
Report
Reply from Bijoy Philip, Home Manager at Kailash Manor Care Home
Thank you for your kind words about Kailash Manor! We're thrilled to hear that you appreciate our high standards, caring staff, and homely atmosphere. We strive to provide the best care possible, including traditional food and engaging activities. We also appreciate your feedback on pricing and will take it into consideration. Your input helps us improve.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Daughter-in-law of Resident) published on 8 May 2024
Submitted via Postal Card •
Report
Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home
Thank you for your heartfelt review! We're delighted to hear that your mum felt at home during her stay with us. We appreciate your recommendations and are committed to maintaining our high standards of care. Sending blessings to you and your family as well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K B (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card •
Report
Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home
Thank you for your kind words! We're delighted to hear that your mum had a great experience with us. We're always here to support you both whenever you need.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rubinder F (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card •
Report
Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home
Thank you so much for your kind words! We're thrilled to hear that your mum's transition to Kailash Manor Care Home has been a positive experience for both her and your family. Our team takes great pride in ensuring that every resident feels welcomed, supported, and at home from the moment they arrive. It's heart-warming to know that our efforts to provide a warm and welcoming environment have made a difference. We're here to continue providing the highest quality care and support to your mum, and please don't hesitate to reach out if there's anything else we can do to help.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jasvinder V (Son of Resident) published on 27 February 2024
Submitted via Postal Card •
Report
Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home
We're thrilled to hear about your positive experience with Kailash Manor Care Home! Ensuring our residents feel comfortable and at home is our top priority, and we're delighted to hear that your mum was warmly welcomed and has settled in well. It's wonderful to hear that she's impressed with her room, the food, and our prayer room. Thank you for sharing your feedback, and please don't hesitate to reach out if there's anything else we can do to make your mum's experience even better.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Sister of Resident) published on 7 February 2024
Submitted via Postal Card •
Report
Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home
Thank you so much for sharing your experience with us! We're thrilled to hear about the positive progress your sister has made since joining us at Kailash Manor Care Home. Providing exceptional care and support to our residents is at the heart of everything we do, and it's incredibly rewarding to know that your sister is thriving in our community. Your kind words mean the world to us, and we're grateful for the opportunity to be a part of your sister's journey. If there's ever anything else we can do to enhance her experience, please don't hesitate to let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V S (Resident) published on 7 February 2024
Submitted via Postal Card •
Report
Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home
Thank you for sharing your experience with us! We're delighted to hear that you feel at peace and well looked after at Kailash Manor Care Home. Your comfort and health are our top priorities, and it's wonderful to know that you've experienced improvements in your well-being during your time with us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Resident) published on 7 February 2024
Submitted via Postal Card •
Report
Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home
Thank you so much for your kind words! We're thrilled to hear about your positive experience at Kailash Manor Care Home. Our dedicated staff and manager work tirelessly to ensure all our residents receive the highest level of care and attention. Your feedback means the world to us and motivates us to continue providing exceptional care. Thank you for being a part of our community!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N S (Wife of Resident) published on 7 February 2024
Submitted via Postal Card •
Report
Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home
Thank you so much for sharing your experience with us. It warms our hearts to hear that your husband's time at Kailash Manor Care Home has brought him comfort and improvement, both physically and mentally. Our dedicated staff members strive to provide professional, compassionate care to all our residents, and it's incredibly rewarding to know that our efforts are making a positive difference in your husband's life. Your kind words mean the world to us, and we're truly grateful for the opportunity to care for your loved one. If there is anything we could improve on to make your husband's stay more comfortable, please do let our team know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.915) out of 10 for Kailash Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.915 for Kailash Manor Care Home is calculated as follows: ( (659 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 716 Ratings = 4.915
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kailash Manor Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 60 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 May 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2024
I am pleased to be leading an exceptional team who are dedicated to delivering excellent person-centred care.
I have a vast experience in clinical care, specialising in elderly care. I am passionate about supporting my team members and I am most fulfilled when I enjoy spending time with our residents.
My aim is to ensure that our residents are always surrounded by the team's caring nature so that they feel secure in their own homes.
Job Title: Care Services Manager
Joined: 2024
Anjana, our Care Services Manager brings a wealth of experience, having worked in various care homes over the years. With a deep understanding of the care industry and a passion for delivering exceptional service, Anjana ensures that every resident at Kailash Manor receives the highest standard of person-centred care.
Anjana's expertise in managing diverse teams, coupled with a compassionate approach, helps foster a warm, supportive environment where both residents and team members thrive. Committed to continuous improvement, they work tirelessly to uphold our values and maintain a welcoming, family-like atmosphere for everyone.
Job Title: Business Development Manager
Joined: 2020
I have been living in Harrow since 2001 after I moved from Bristol. I joined our sister care home, Karuna Manor in December 2020 as the Business Development Manager working closely with residents and their families responsible for all the new admissions and enquiries.
In December 2022, I joined the Kailash Manor team and I am very excited to be part of a commissioning team for a brand new care home I am looking forward to welcoming residents to the home.
It gives me great pleasure to be able to give the families and residents of Kailash Manor a unique experience.
Being able to converse fully in both Gujarati and English, allows me to communicate with the residents as well as assist them with any requirements or needs they may have.
Job Title: Finance and HR Manager
Joined: 2018
I have 6 years of experience working in the care sector and am pleased to be a part of the team here at Kailash Manor Care Home. Before coming to Kailash I was working at our sister care Home Karuna Manor.
As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.
Job Title: Hotel Services Manager
Joined: 2024
Manveer brings a wealth of experience to Kailash Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.
Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the Kailash Manor team.
Job Title: Team Leader
Joined: 2023
I worked as a Project Manager for the Royal Air Force base in Oman, before my move to TLC Care on 16th December 2023. My long-term expertise lies with the care sector as I have a vast knowledge and experience in dementia and residential care. I oversee and work with our team to ensure our residents are well looked after and the day-to-day care is personalised based on our resident's nutritional, medical, mental and emotional needs.