Kailash Manor Care Home

Royston Grove, Pinner HA5 4HE
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9.9 65 Reviews
  • Kailash Manor Care Home, Pinner
Discover a home like no other, with a focus on spiritual well-being for the mind, body and soul.

If you or a loved one are looking for Residential, Nursing or Dementia care, why not get in touch with the team to see how they may be able to support you.

Kailash Manor home is part of prestigious TLC Care, an award-winning care provider which was founded in 2007, with a mission to offer high-quality care and exceptional standards within a home-from-home environment.

From their experience, the team understand that for residents to really thrive in a care setting, they need three simple things: truth, love and compassion. And these foundations inform everything they and are their core values.

They’ve built a homely and nurturing environment, where all residents feel fully supported in a five-star setting and have the best quality of life.

‘Kailash’ means ‘one who bestows peace’, and is the name of a Himalayan peak and abode of Lord Shiva. The home offers a peaceful setting for residents to ensure they have the freedom to live a fulfilled life, and the team are there to provide outstanding care through their journey.

At Kailash Manor, the team appreciate that choosing a care home can often be a difficult and confusing time, but it doesn’t need to be. You’ll know when you have found the right place. The team are there to guide and support you every step of the way.

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Care Provided by Kailash Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bijoy Philip (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kailash Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kailash Manor Care Home Reviews (65)

Total of 65, showing 21-40
9.9

Kailash Manor Care Home has a Review Score of 9.9 (9.915) out of 10, based on 60 reviews in the last 2 years. Over all time Kailash Manor Care Home has 65 reviews.

Overall Experience

  • 60
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Review from S M (Friend of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my uncle is comfortable and he is very happy, and it's very clean and tidy. I am very glad that my uncle is here and he is getting good care from the carers, and the service is also excellent. Food and staff are also excellent, staff are very friendly, rooms are tidy and clean every
time.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for sharing your positive experience! We're delighted to hear that your uncle is comfortable and happy with the care and service provided. Our team is committed to maintaining a clean, friendly environment and providing excellent care. We appreciate your feedback!


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Review from M P (Son of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally find the care home very helpful and all the staff and management are very friendly. Anything I have asked has been answered. I also find that they cater for all as in temples, and activities that are here for the residents.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for sharing your positive experience with us! We're delighted to hear that you find our care home helpful and our staff friendly. Providing tailored activities and tending to individual needs are our priorities. Your feedback means a lot to us!


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Review from R T (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that this home is excellent for my dad. The culture here is fantastic, and all the staff are friendly and helpful.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your kind words! We're thrilled to hear that your dad is thriving here. Our team is dedicated to maintaining a warm and supportive environment for all our residents.


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Review from M P (Grandson of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home. The staff are excellent.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your feedback! We're glad you found our care home pleasant, and we greatly appreciate your recognition of our excellent staff.


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Review from U T (Son-in-law of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities are excellent and staff are very helpful, caring and compassionate. I am very impressed with the quality of care and activities offered at Kailash Manor.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your review! We're delighted that you found our facilities excellent and appreciated the care provided by our compassionate team. Your positive feedback means a lot to us!


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Review from D W (Relative of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Kind, attentive and caring staff. Fantastic facilities and activities programme for residents. Extremely welcoming to visitors.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your feedback! We're delighted that you appreciate our facilities and the care provided by our compassionate team. We strive to maintain high-quality care and a range of engaging activities for our residents at Kailash Manor.


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Review from A K (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kailash Manor is an excellent nursing and care home with a wonderful team of people managing and running the facility. Our mother has been treated with so much kindness and loving care which has aided her fast recovery. This is truly a best-in-class care home.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your kind words! We're thrilled to hear that your mother is receiving excellent care at Kailash Manor and is on the path to a fast recovery. We take great pride in our dedicated team and commitment to providing the best care possible. Your feedback is much appreciated.


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Review from S K (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kailash Manor is an outstanding facility that provides excellent care and support. The staff are very caring and respectful. Everyone worked hard to help my mum recover and recuperate and get her back on her feet. Mum enjoyed the delicious food that was lovingly prepared. Wishing the whole team continued
success - There is always room for improvement.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your wonderful feedback! We're thrilled to hear that Kailash Manor provided excellent care and support for your mum, and that you appreciated our caring and respectful staff, as well as the delicious food. Your support means a lot to us and we're committed to continuous improvement. Wishing your mum all the best in her recovery journey.


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Review from M S (Daughter-in-law of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been here for almost a week. He has fed back to me that he is having a lovely time. The service is excellent and he is very well looked after. My father-in-law mentioned that his room and facilities are very clean and that he really enjoys all his meals, lots of variety. Thank you
everyone.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for taking the time to share this wonderful review! We are thrilled to hear that your father-in-law has been enjoying his stay with us. Providing excellent service and ensuring our guests feel well taken care of is our top priority, and it's heart warming to know that he has had such a positive experience. We appreciate your kind words and will continue to do our best to make his stay as enjoyable as possible. If there's anything more we can do to enhance his experience or if you have any further feedback, please don't hesitate to let us know. We look forward to continuing to provide exceptional service for your father-in-law during his stay. Thank you again!


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Review from M K (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here 10 days but I have found TLC to be clean, well decorated. The staff are friendly and helpful and in the short period of time my mum has been an acquaintance to the staff, they always walk past and greet my mum and stop and have a conversation with her. My mum is well looked after
and in so happy.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you for your kind words! We're delighted to hear that your mother is enjoying her time at Kailash Manor and that you've had a positive experience with our clean and well-decorated facilities, friendly staff, and the care she's receiving. Your feedback means a lot to us.


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Review from K C (Guardian of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the facilities in Kailash Manor are fantastic. One cannot fault anything.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience at Kailash Manor. Our team takes great pride in providing excellent service and maintaining superb facilities for our guests. It's wonderful to know that we met your expectations, and your kind words are truly appreciated.


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Review from R C (Wife of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very beautiful. Staff are very supportive. Quality of food is very good. Nice and clean. Lovely atmosphere.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for taking the time to share your review! We're thrilled to hear that you find our home beautiful and appreciate the support from our team. We take great pride in maintaining a clean and welcoming environment for our residents, relatives and our community. It's wonderful to know that you enjoyed the quality of our food and found the atmosphere lovely. We look forward to seeing you in the future, and please don't hesitate to let us know if there's anything more we can do to make your stay even better.


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Review from R T (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the whole building, temple, staff and service provided. It definitely felt like being at home.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you so much for your kind words and positive review! We're thrilled to hear that you were impressed with our building, temple, staff, and service. Creating a welcoming and comfortable atmosphere for our residents, relatives and our community is our top priority, and it's wonderful to know that you felt right at home during your visit. We truly appreciate your feedback and if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.


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Review from S H (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have all cared so well for our Mother and we are extremely grateful to each and every one of you for your kindness, compassion and your heartfelt time and energy to make our Mother comfortable and at peace during her last days. Your care home and your staff are truly exceptional.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

We were deeply moved by your heartfelt review and wanted to express our sincere appreciation for your kind words. It has been an honour and a privilege to care for your Mother during her time with us, and your recognition of our team's efforts means the world to us.
Thank you once again for your kind words and for allowing us to be a part of your Mother's journey. Our thoughts are with you and your family during this time.


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Review from N V (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A heartfelt thank you to all of the staff at Kailash Manor. Not only did you provide the most wonderful care to my Mum during her final weeks, you also provided much needed support to us as a family. We are eternally grateful. Thank you from the bottom of our hearts. God bless you all.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

We were deeply moved by your heartfelt review and wanted to take a moment to express our sincerest condolences for the loss of your dear Mum. Your kind words mean the world to us and reaffirm our commitment to providing the best care and support to our residents and their families during difficult times. It was an honour to care for your Mum during her final weeks, and we are grateful for the trust you placed in us.
Please know that our team at Kailash Manor is here for you and your family whenever you need us. We understand that the journey through these moments can be challenging, and we are always ready to offer a helping hand and a compassionate heart.
Your gratitude touches us deeply, and we will continue to keep your Mum and your family in our thoughts and prayers. May you find comfort in the cherished memories you shared with her.
Once again, thank you from the bottom of our hearts for your kind words and for allowing us to be a part of your Mum's life.


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Review from J P (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express words on how my mum was cared for at Kailash Manor. The care my mum was provided by all staff has been exceptional, nothing was too much. From the first moment I walked through the door, I knew this was the right decision for us as a family. Thank you to all the staff for making my
mum's time here comfortable and making her feel at home.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for taking the time to share your heartfelt review about your mum's experience at Kailash Manor. Your kind words warm our hearts and mean the world to us. We're truly delighted to hear that your mum received exceptional care during her time with us. Our dedicated staff members take great pride in providing the best possible care to our residents and knowing that we've made a positive impact on your family's life is the greatest reward we could hope for. Once again, thank you for choosing Kailash Manor and for sharing your appreciation with us. Your mum will always hold a special place in our hearts and we look forward to continuing to provide the best care possible.


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Review from H K (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my Mum was here to the day she left the earth, Kailash has given the best care and warmth. We really felt at home when we came to visit our Mum. Kailash gave excellent service. Keep up the good work.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Firstly my heartfelt condolences to you and your family. Thank you for your kind words. We are glad we were able to make your mum and the family comfortable during this difficult time.


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Review from V P (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best place ever for my mother, when we walked in it was as if we walked in heaven. Best care was taken and my Mum's care was top class and we felt so relieved and content.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you for your kind words. Your comments and review is always appreciated.


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Review from K S (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent hospitality from staff who allowed us to celebrate a 90th Birthday. Facilities and food/drink were 10/10.

Reply from Richelle De Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your kind words, we will relay your lovely message to the Kailash team.


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Review from L M (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, the care with which my father was received at the home was superb. All staff who I have come into contact with have been very good - all very kind and compassionate at all times. Especially four members of staff in particular. The facilities are superb and my father enjoys the
food.

Reply from Richelle De Beer, Business Development Manager at Kailash Manor Care Home

Thank you for the positive words, we strive to provide only the best care for our residents. We will relay your message to the Kailash team.


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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Kailash Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Kailash Manor Care Home is calculated as follows: ( (659 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 716 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kailash Manor Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Bijoy

Bijoy Philip

Job Title: Home Manager

Joined: 2024

I am pleased to be leading an exceptional team who are dedicated to delivering excellent person-centred care.


I have a vast experience in clinical care, specialising in elderly care. I am passionate about supporting my team members and I am most fulfilled when I enjoy spending time with our residents.


My aim is to ensure that our residents are always surrounded by the team's caring nature so that they feel secure in their own homes.


Anjana

Anjana Vinod

Job Title: Care Services Manager

Joined: 2024

Anjana, our Care Services Manager brings a wealth of experience, having worked in various care homes over the years. With a deep understanding of the care industry and a passion for delivering exceptional service, Anjana ensures that every resident at Kailash Manor receives the highest standard of person-centred care.


Anjana's expertise in managing diverse teams, coupled with a compassionate approach, helps foster a warm, supportive environment where both residents and team members thrive. Committed to continuous improvement, they work tirelessly to uphold our values and maintain a welcoming, family-like atmosphere for everyone.


Raj

Raj Kerai

Job Title: Business Development Manager

Joined: 2020

I have been living in Harrow since 2001 after I moved from Bristol. I joined our sister care home, Karuna Manor in December 2020 as the Business Development Manager working closely with residents and their families responsible for all the new admissions and enquiries.


In December 2022, I joined the Kailash Manor team and I am very excited to be part of a commissioning team for a brand new care home I am looking forward to welcoming residents to the home.


It gives me great pleasure to be able to give the families and residents of Kailash Manor a unique experience.


Being able to converse fully in both Gujarati and English, allows me to communicate with the residents as well as assist them with any requirements or needs they may have.


Tina

Tina Nongrum

Job Title: Finance and HR Manager

Joined: 2018

I have 6 years of experience working in the care sector and am pleased to be a part of the team here at Kailash Manor Care Home. Before coming to Kailash I was working at our sister care Home Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.


Manveer

Manveer Singh

Job Title: Hotel Services Manager

Joined: 2024

Manveer brings a wealth of experience to Kailash Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.


Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the Kailash Manor team.


Chambala (CJ)

Chambala (CJ) Bandara

Job Title: Team Leader

Joined: 2023

I worked as a Project Manager for the Royal Air Force base in Oman, before my move to TLC Care on 16th December 2023. My long-term expertise lies with the care sector as I have a vast knowledge and experience in dementia and residential care. I oversee and work with our team to ensure our residents are well looked after and the day-to-day care is personalised based on our resident's nutritional, medical, mental and emotional needs.