Kailash Manor Care Home

Royston Grove, Pinner HA5 4HE
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9.9 65 Reviews
  • Kailash Manor Care Home, Pinner
Discover a home like no other, with a focus on spiritual well-being for the mind, body and soul.

If you or a loved one are looking for Residential, Nursing or Dementia care, why not get in touch with the team to see how they may be able to support you.

Kailash Manor home is part of prestigious TLC Care, an award-winning care provider which was founded in 2007, with a mission to offer high-quality care and exceptional standards within a home-from-home environment.

From their experience, the team understand that for residents to really thrive in a care setting, they need three simple things: truth, love and compassion. And these foundations inform everything they and are their core values.

They’ve built a homely and nurturing environment, where all residents feel fully supported in a five-star setting and have the best quality of life.

‘Kailash’ means ‘one who bestows peace’, and is the name of a Himalayan peak and abode of Lord Shiva. The home offers a peaceful setting for residents to ensure they have the freedom to live a fulfilled life, and the team are there to provide outstanding care through their journey.

At Kailash Manor, the team appreciate that choosing a care home can often be a difficult and confusing time, but it doesn’t need to be. You’ll know when you have found the right place. The team are there to guide and support you every step of the way.

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Care Provided by Kailash Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bijoy Philip (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kailash Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kailash Manor Care Home Reviews (65)

Total of 65, showing 41-60
9.9

Kailash Manor Care Home has a Review Score of 9.9 (9.915) out of 10, based on 60 reviews in the last 2 years. Over all time Kailash Manor Care Home has 65 reviews.

Overall Experience

  • 60
  • 5
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Date Published

65
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Review from R T (Relative of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly and helpful when we visit.
My relative is well looked after and seems happy here. She is a little frustrated at not having some small things which she would like to make her stay here better. If this could be looked into, that would be great.
Thank you.

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Review from D S (Daughter-in-law of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in Kailash Manor for 17 days as an end-of-life patient. We have seen she is being cared for very well for all her needs. She is not able to eat much although the spread served is very appetising. However, the carers go the extra mile to give her pureed foods. Carers are attending fully
to all her needs when she feels any discomfort.
Today we celebrated her 90th Birthday at the Kailash Manor in the temple and it was very peaceful as well as inspiring for all the family members attending. Afterwards, we celebrated with delicious snacks served by the care home.
We feel we could not have chosen a better place for Mum during her last days.

Reply from Richelle De Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your lovely comments about our home and team members. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from J W (Friend of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor, I always felt a sense of calm as the staff would go out of their way to help. This creates a nice environment which can only enhance the experience of the residents. I would highly recommend Kailash Manor.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your lovely review. I have passed your kind words on to the team. It really makes a difference to them to get such amazing feedback.


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Review from Jo-Ann P (Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial anxiety was quickly dispersed on entering Kailash Manor. I have found it a very rewarding and enlightening experience and have been very happy here. The staff and residents are friendly and inclusive in all activities.
There is a very pleasant and calm atmosphere and I have had an extremely
happy time here.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your lovely comments about our home and team members. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from P S (Son of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.


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Review from Jayabew S (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have moved my mum in the last 4 weeks due to her loss of mobility.
She has settled well.
We are very happy with her stay here.
Also, we are very very happy with the manager.
All the nurses are so well and really go out of their way to make all residents happy and treated well.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your positive feedback towards Kailash Manor Care Home. We are pleased to hear how satisfied you are with the care provided by the Kailash Manor team.


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Review from Veena H (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service of all the staff has been excellent, everyone is attentive. Our grandma is taken care of really well and we are happy she is spending her last few days here. The atmosphere and ambience is really nice and we are happy to see her comfortable here.

Reply from Ruth Kigaa, Home Manager at Kailash Manor Care Home

Thank you so much for your review and we are truly honoured to receive such kind words about our home and the dedicated team who take care of your grandma. Please do not hesitate to reach out to us if there is anything more we can do to make your grandma's time with us even more comfortable. We are grateful for the trust you have placed in us and are privileged to be part of your grandma's journey.


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Review from M K (Respite Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place to stay with very attentive staff.

Reply from Richelle Beer, Business Development Manager at Kailash Manor Care Home

Thank you for your positive feedback towards Kailash Manor Care Home. We are pleased to hear how satisfied you are with the care provided by the Kailash Manor team.


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Review from B H (Grandson of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's only been a few days since our grandson has come to Kailash Manor but the experience so far has been great. From coming to view the home all the way to welcoming her in. The day activities are great and the best part is that dogs are welcome, so she can meet her favourite great-grandson!

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Thank you for taking the time to share your experience of Kailash Manor. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, all pets are welcome at our home, no matter how big or small!


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Review from J H (Granddaughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandma has been here for a few days so far and has settled in really well. The level of care and support from all the staff has been great, not to mention the food and all the activities. Best of all, we were allowed to bring our puppy, her favourite grandson, to visit her and join in with Saturday
morning Bhajans!

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

The team here at Kailash Manor would, firstly, like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad Grandma can see her favourite grandson more often!


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Review from S S (Granddaughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit to Kailash Manor - very well-maintained building, great facilities for residents and visitors. Very clean with a large variety of food and drink.

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Thank you so much for your kind feedback! I love it when people make our home their own and families enjoy visiting. Thank you for taking the time to share your views and please do come again!


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Review from D D (Son of Resident) published on 6 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newly opened home with excellent facilities and staff. Highly recommended for Gujarati residents as it specialises for them in terms of food, language and religion.
The team have provided exceptional service.

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Thank you for the kind feedback and it is always a pleasure when Mum stays here! Look forward to seeing you all again in the future and if there is anything you can think of that would make her stay even more comfortable, please do let me know.


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Review from Amit D (Son of Resident) published on 30 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. Fantastic service. Lovely care home. Superb facilities (e.g. temple, Yaga-shala, cafe etc.). Absolutely zero faults.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Such fantastic feedback! Thank you very much it always means a lot to our entire team to see that the families of our residents can see the outstanding care we always strive to provide.


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Review from R R (Sister of Resident) published on 30 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-trained staff, caring and polite. Lots of food choices and residents are treated with dignity. All facilities there, including activities, hair/beauty and exercises. High standard of care. Best wishes for the future. Culture appropriate, temple is beautiful.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you very much for your review, our team are dedicated to always providing outstanding care to all of our residents. We are delighted to hear your fantastic feedback on our facilities.


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Review from Subhash C (Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very beautiful. Love to spend time with staff. Providing good food (from vegetarian).

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you for your review! It's great to have you as part of our Kailash family!


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Review from P W (Daughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is absolutely lovely. All the staff are so caring and attentive. You are welcome at the home at any time to visit and staff take the time to speak to you when you ask for anything. Residents have some great activities and can participate in games/activities daily. They celebrate all the
festivals - religious and others with residents, which is great. Everything is clean and well-maintained. Recommend this home to everyone.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you for taking the time to provide such lovely feedback about our team, activities and our facilities. Every aspect is equally as important and we know the importance of communicating and getting to know our residents loved ones.


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Review from S P (Granddaughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home with wonderfully kind staff.

Reply from Raj Kerai, Business Development Manager at Kailash Manor Care Home

Thank you very much for taking the time to leave us a review!


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Review from S P (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, my father has been treated with care and compassion. The home is beautiful and clean and the staff are wonderful.
They have gone out of their way to not only look after the resident but the whole family. Thank you so much for all you do.

Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home

We are grateful for your kind words and we are pleased to know that the service we provide has exceeded your expectations. Thank you for taking the time to leave a 5-star review and Thank you for choosing us!


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Review from Ajay L (Son of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Kailash Manor. Dad is very happy here, feels very secure here and is well settled.

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Many thanks for your kind feedback, I am pleased Dad has settled well at Kailash Manor. If there is anything our team could improve on, please do let us know.


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Review from D S (Son-in-law of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All facilities are good. Only been 3 weeks and he is now settling in. The carers are nice and look after him well.

Reply from Ruth Kigaa, Area Manager at Kailash Manor Care Home

Thank you for the kind feedback, it's good to hear he is settling well. It is a huge decision to go into care and therefore our team try to make the experience as comfortable as possible and involve all our residents with activities and events to keep them active and busy.


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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Kailash Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Kailash Manor Care Home is calculated as follows: ( (659 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 716 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kailash Manor Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Bijoy

Bijoy Philip

Job Title: Home Manager

Joined: 2024

I am pleased to be leading an exceptional team who are dedicated to delivering excellent person-centred care.


I have a vast experience in clinical care, specialising in elderly care. I am passionate about supporting my team members and I am most fulfilled when I enjoy spending time with our residents.


My aim is to ensure that our residents are always surrounded by the team's caring nature so that they feel secure in their own homes.


Anjana

Anjana Vinod

Job Title: Care Services Manager

Joined: 2024

Anjana, our Care Services Manager brings a wealth of experience, having worked in various care homes over the years. With a deep understanding of the care industry and a passion for delivering exceptional service, Anjana ensures that every resident at Kailash Manor receives the highest standard of person-centred care.


Anjana's expertise in managing diverse teams, coupled with a compassionate approach, helps foster a warm, supportive environment where both residents and team members thrive. Committed to continuous improvement, they work tirelessly to uphold our values and maintain a welcoming, family-like atmosphere for everyone.


Raj

Raj Kerai

Job Title: Business Development Manager

Joined: 2020

I have been living in Harrow since 2001 after I moved from Bristol. I joined our sister care home, Karuna Manor in December 2020 as the Business Development Manager working closely with residents and their families responsible for all the new admissions and enquiries.


In December 2022, I joined the Kailash Manor team and I am very excited to be part of a commissioning team for a brand new care home I am looking forward to welcoming residents to the home.


It gives me great pleasure to be able to give the families and residents of Kailash Manor a unique experience.


Being able to converse fully in both Gujarati and English, allows me to communicate with the residents as well as assist them with any requirements or needs they may have.


Tina

Tina Nongrum

Job Title: Finance and HR Manager

Joined: 2018

I have 6 years of experience working in the care sector and am pleased to be a part of the team here at Kailash Manor Care Home. Before coming to Kailash I was working at our sister care Home Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.


Manveer

Manveer Singh

Job Title: Hotel Services Manager

Joined: 2024

Manveer brings a wealth of experience to Kailash Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.


Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the Kailash Manor team.


Chambala (CJ)

Chambala (CJ) Bandara

Job Title: Team Leader

Joined: 2023

I worked as a Project Manager for the Royal Air Force base in Oman, before my move to TLC Care on 16th December 2023. My long-term expertise lies with the care sector as I have a vast knowledge and experience in dementia and residential care. I oversee and work with our team to ensure our residents are well looked after and the day-to-day care is personalised based on our resident's nutritional, medical, mental and emotional needs.