Kailash Manor Care Home has a Review Score of 9.9 (9.919) out of 10, based on 58 reviews in the last 2 years. Over all time Kailash Manor Care Home has 65 reviews.
Review from Jilan S (Granddaughter of Resident) published on 27 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home
Thank you for your kind feedback. Our 5 star facilities, help our residents to maintain the highest level of quality of life they deserve. If there is anything you feel would add value to the home, please do not hesitate to contact us.
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Review from R D (Grandson of Resident) published on 17 February 2023
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Overall Experience
5.0 out of 5
Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home
Thank you for your kind and positive feedback. Our team understand how difficult the process and decision can be and therefore try our best to ensure the move is as comfortable and stress-free as possible. Also building a brand new home has allowed us to make the home as cultural and spiritual as possible and decorated beautifully throughout the home to such high standards.
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Review from Sandhya S (Daughter of Resident) published on 6 February 2023
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Overall Experience
5.0 out of 5
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Review from A D (Relative of Resident) published on 26 January 2023
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Overall Experience
5.0 out of 5
Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home
Many thanks for your fantastic feedback. We are delighted to hear you have got peace of mind knowing your relative is well looked after and that our team makes you feel welcome.
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Review from Meera K (Daughter-in-law of Resident) published on 19 January 2023
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Overall Experience
5.0 out of 5
Reply from Rohan Mathew, Home Manager at Kailash Manor Care Home
Thank you for your kind feedback. It was a pleasure to be involved with your son's 9th birthday celebrations and I hope he enjoyed his day. If there are any other events you wish to celebrate at the home, please do not hesitate to ask and we will endeavour to meet your requests.
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The Review Score of 9.9 (9.919) out of 10 for Kailash Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 58 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.919 for Kailash Manor Care Home is calculated as follows: ( (640 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 692 Ratings = 4.919
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kailash Manor Care Home is based on 58 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 58 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 May 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
I am pleased to be leading an exceptional team who are dedicated to delivering excellent person-centred care.
I have a vast experience in clinical care, specialising in elderly care. I am passionate about supporting my team members and I am most fulfilled when I enjoy spending time with our residents.
My aim is to ensure that our residents are always surrounded by the team's caring nature so that they feel secure in their own homes.
Job Title: Care Services Manager
Joined: 2024
Anjana, our Care Services Manager brings a wealth of experience, having worked in various care homes over the years. With a deep understanding of the care industry and a passion for delivering exceptional service, Anjana ensures that every resident at Kailash Manor receives the highest standard of person-centred care.
Anjana's expertise in managing diverse teams, coupled with a compassionate approach, helps foster a warm, supportive environment where both residents and team members thrive. Committed to continuous improvement, they work tirelessly to uphold our values and maintain a welcoming, family-like atmosphere for everyone.
Job Title: Business Development Manager
Joined: 2020
I have been living in Harrow since 2001 after I moved from Bristol. I joined our sister care home, Karuna Manor in December 2020 as the Business Development Manager working closely with residents and their families responsible for all the new admissions and enquiries.
In December 2022, I joined the Kailash Manor team and I am very excited to be part of a commissioning team for a brand new care home I am looking forward to welcoming residents to the home.
It gives me great pleasure to be able to give the families and residents of Kailash Manor a unique experience.
Being able to converse fully in both Gujarati and English, allows me to communicate with the residents as well as assist them with any requirements or needs they may have.
Job Title: Finance and HR Manager
Joined: 2018
I have 6 years of experience working in the care sector and am pleased to be a part of the team here at Kailash Manor Care Home. Before coming to Kailash I was working at our sister care Home Karuna Manor.
As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.
Job Title: Hotel Services Manager
Joined: 2024
Manveer brings a wealth of experience to Kailash Manor, having worked in prestigious 5-star hotels in Dubai and India. With a strong background in hospitality and service excellence, Manveer ensures that every aspect of our hotel services, from housekeeping to dining, meets the highest standards of quality and care.
Passionate about creating a welcoming and luxurious environment, Manveer is dedicated to enhancing the comfort and well-being of our residents by blending world-class hospitality with a personalised touch. His attention to detail and commitment to excellence make him an invaluable part of the Kailash Manor team.
Job Title: Team Leader
Joined: 2023
I worked as a Project Manager for the Royal Air Force base in Oman, before my move to TLC Care on 16th December 2023. My long-term expertise lies with the care sector as I have a vast knowledge and experience in dementia and residential care. I oversee and work with our team to ensure our residents are well looked after and the day-to-day care is personalised based on our resident's nutritional, medical, mental and emotional needs.
