The above fees include all care/nursing fees and EXCLUDE FNC.
RESPITE:
We have a minimum stay of 2 weeks for respite stays at Hampstead Court Care Home
Hampstead Court Care Home - Avery Collection has a Review Score of 9.8 (9.773) out of 10, based on 23 reviews in the last 2 years. Over all time Hampstead Court Care Home - Avery Collection has 25 reviews.
Review from Anne O (Cousin of Resident) published on 4 February 2025
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Overall Experience
5.0 out of 5
Reply from Holly Claydon, Client Liaison Manager at Hampstead Court Care Home - Avery Collection
Thank you for your lovely review. It is lovely to hear such high praise for the home. I will make sure the team all know how attentive and helpful you found them to be.
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Review from A B (Partner of Resident) published on 29 January 2025
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Overall Experience
3.0 out of 5
Reply from Holly Claydon, Client Liaison Manager at Hampstead Court Care Home - Avery Collection
Thank you for taking the time to leave a review for Hampstead Court. We take all feedback as an opportunity to learn and take corrective action when something is not right. I can confirm that we have reviewed the staffing allocation to enable more visibility of staff on the floor, and would also be happy to meet with you to discuss other methods for accessing staff, and around ensuring your loved one attends chosen activities. Avery Hospitality Services Manager has reviewed and in process of correcting all catering related issues, and will continue to monitor this. Please accept our apologies that the Home has not met the standard expected. The team at Hampstead Court are dedicated to ensuring we meet the highest standards and we hope the actions taken will improve the quality of service for you and your loved one.
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Review from Sandra C (Sister of Resident) published on 28 November 2024
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Overall Experience
1.0 out of 5
Reply from Sonia Kasese, General Manager at Hampstead Court Care Home - Avery Collection
Thank you for sharing your feedback. At Hampstead we are committed to providing compassionate, high-quality care tailored to each resident's needs. Our team works collaboratively with families, healthcare professionals, and external support services to ensure we address concerns and provide appropriate support for all residents. We are sorry to hear that you feel communication has not met expectations. We continuously strive to engage families and encourage open dialogue to work together in the best interests of our residents. Regarding activities and facilities, we actively encourage all residents to engage with the many opportunities available, such as the cinema and library, to enhance their well-being and enjoyment. Should you wish to discuss this further, please feel free to contact us directly.
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Review from Paul T (Husband of Resident) published on 8 November 2024
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5.0 out of 5
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Review from David C (Son of Resident) published on 16 July 2024
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
Thank you so much for your feedback which is extremely helpful for us. I will share this with our team and we look forward to seeomg mum again on the future.
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Review from I M (Respite Resident) assisted by family/friend published on 19 June 2024
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
I am so pleased that you enjoyed your stay at Hampstead Court, it was a pleasure to have you with us. We look forward to seeing you again in the future.
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Review from R C (Sister of Resident) published on 18 April 2024
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
Thank you so much for your feedback, which we will share with the whole team.
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Review from K P (Daughter-in-law of Resident) published on 11 April 2024
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
Thank you so much for your feedback, we are so pleased that your experience of the home was excellent. The staff are very thankful for your feedback.
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Review from A F (Daughter of Resident) published on 1 March 2024
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
Thank you so much for your outstanding feedback, we will be sure to pass this on to our team. We are so glad that Mum is settled with us and enjoying living at Hampstead Court.
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Review from Majella D (Private Carer of Resident) published on 17 January 2024
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
Thank you so much for your kind word and feedback. We have passed this back to the team. We are so pleased that you had such a great experience.
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Review from Simon B (Resident) published on 9 November 2023
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
We are so glad that you enjoy the food and that you're enjoying your stay with us at Hampstead Court. It is a pleasure to have you a part of the Hampstead Court family.
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Review from T G (Respite Resident) published on 2 November 2023
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
We are so pleased that you enjoyed your stay with us. We will share this feedback with the amazing staff team.
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Review from Saba G (Respite Resident) published on 1 November 2023
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
It was nothing but a pleasure to support your mother and you as a family. We hope you are all keeping well and we look forward to keeping in touch. You know where we are at should you need us.
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Review from Nikki H (Sister of Resident) published on 20 October 2023
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
We are so pleased that your sister's stay has been so well enjoyed. It's been a huge pleasure to have played an instrumental part in the UK Visit. We hope her journey back home is a safe one.
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Review from Laurence K (Partner of Resident) published on 29 September 2023
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
Thank you so much for your kind words. We really appreciate your feedback which we will share with the team. We love to see that your partner enjoys the many activities that we have on offer.
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Review from Jane C (Respite Resident) published on 13 September 2023
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
We are so pleased that you enjoyed your stay at Hampstead Court and hopefully will see you again in the future.
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Review from G H (Resident) published on 31 August 2023
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
We are so pleased that you love living at Hampstead and find all of the staff very kind and caring. We really enjoy you living with us.
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Review from S J (Niece of Resident) published on 11 July 2023
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
It was a great pleasure meeting you both and a complete joy to have you spend time with us at the home. Thank you so much for your feedback its greatly appreciated.
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Review from Ronald B (Resident) published on 23 June 2023
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
We are so pleased with how much you enjoy living at Hampstead Court. Thank you so much for your review, its really appreciated.
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Review from Samantha G (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Daniel Bridges, Manager at Hampstead Court Care Home - Avery Collection
Thank you so much for your kind words Samantha, we are so pleased that Mum and Dad have settled so well.
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The Review Score of 9.8 (9.773) out of 10 for Hampstead Court Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.773 for Hampstead Court Care Home - Avery Collection is calculated as follows: ( (248 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (7 Very Poors x 1) ) ÷ 273 Ratings = 4.773
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hampstead Court Care Home - Avery Collection is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Recipient:
Avery Healthcare Group
Date: Friday 31 Jan 2025 More details
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Avery Healthcare Group
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Hampstead Court Care Home - Avery Collection
Date: Wednesday 31 Jan 2024 More details
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Job Title: Senior Commissioning Manager
Joined: 2023
Dan has over 16 years of experience in social care along with a hospitality background.
He joined Avery Healthcare as Commissioning Manager being Commissioning Director and Head of Commissioning for a large care group.
Joining the team in the home commissioning phase, Dan has built wonderful relationships with the local and wider community, forming bonds and relationships that enable our residents to remain part of that community once they move to Hampstead Court. Dan is dedicated to ensuring that the home remains at the heart of the local community.
Dan understands how important moving from independent living to living in a care home is. He is kind, experienced, and compassionate in supporting new residents, their relatives, and loved ones through this emotive time.
Dan is dedicated to always providing excellent customer service, remaining empathic and professional, he is always on hand to offer support and guidance throughout the journey.
When taking time away from home, Dan enjoys time with his horses and has a huge passion for Showjumping and competes on the national circuit. Dan also breeds horses with top international bloodlines and likes to see them do well in the future of British Showjumping.
Job Title: Deputy Manager
Joined: 2022
Ese used to work as a sales assistant, however, seeing her grandmother receive care made her want to make a difference in other people’s lives.
Ese has achieved NVQ levels 3 and 5 in health and social care/healthcare management.
She has now been at Avery Healthcare since March 2022 and lives all of the values.
Her biggest highlight in life is working her way up from Care Assistant to Team Leader to Unit Manager Care/ Training Lead and now to a residential home Deputy Manager.
Ese's role requires being a good listener, strong operating of the home, displaying kindness to everyone and being a team player. Every day, spending time with the residents is something she takes pride in. Ese thoroughly enjoys lending them an ear, listening to their life stories and admiring the experiences they have.
Ultimately a fun fact about Ese, she loves singing and dancing as a form of expression and just immersing herself in a jovial way, and treats the shower like the 02 arena when I’m in full swing
Job Title: Business Administrator
Joined: 2022
Anthony worked in the finance industry for over a decade and working in the care sector for more than 5 years imposes a great challenge to grow and develop.
His administrative skills are very well suited to this position.
Anthony has the excellent ability to listen and make wise judgments. Having had a senior position in his previous roles this had equipped him with the determination, stamina and resilience that allowed me to bounce back positively and learn from what has not worked.
Working towards excellence with collaboration enabling him to embody the organisation’s values and reputation.
He enjoys every part of his role. Anthony comes to work with excitement and strong motivation at the end of the day he feels he has made a difference in the resident's lives.
Anthony sees his work as an extension of his family. He finds joy and delight in dealing with residents and relatives including staff, enquiries, administrative responsibilities, operational tasks, and lots more.
He collaborates well with his senior colleagues and learns a lot in the wider multidisciplinary arena.
Anthony loves travelling with his family, cooking, gym and spending time with the people that he loves and cares most for.
He is looking forward to doing his utmost best to fulfil and provide outstanding administrative achievements, to ensure everyone’s safety at Hampstead Court Care Home and to achieve an excellent CQC rating.
Job Title: Customer Relations Manager
Joined: 2023
Tim recently joined the Hampstead Court team as Senior Customer Services Manager. In this role, Tim is tasked with promoting the home within the local community, building relationships with other care organisations and handling all enquiries from initial contact, through to 'showarounds', co-ordinating assessments and eventual admissions.
Tim has over 35 years of experience in sales and customer service. Prior to the COVID-19 pandemic, Tim worked as a professional photographer for 10 years completing projects for many top UK companies including Argos, Butlins, Jaguar Land Rover, Marriott International and Arora Hotels. In 2021 Tim took on a public-facing role as Centre Manager running a sports centre in Bisley in Surrey. Tim was responsible for all aspects of running the centre from building maintenance and staffing through to customer experience together with the planning and successful delivery of major sporting events.
Working with many customer-focused companies has given Tim first-hand (and ‘hands-on’) experience of what is involved in not just meeting but exceeding customer expectations and how to deliver consistent levels of service. Tim says he is not a big fan of management speak, but firmly believes in the saying that there is no 'I' in the team and the need for all parts of the organisation to work together in supporting clients. Tim also thinks the key to successful customer service is being interested in your clients and that curiosity and enthusiasm can achieve a lot.
Outside of work, Tim sings in a choir, collects classic books and keeps scanning the online car adverts for a vintage MG BGT in a vain effort to relive his youth!
Job Title: Head Housekeeper
Joined: 2023
Gokhan recently joined the Hampstead Court team as Head Housekeeper. In this role, he is tasked with supporting and supervising the domestic and laundry teams, whilst ensuring the highest of standards of cleanliness throughout the care home.
Gokhan has over 23 years of international management experience in hospitality service. He started his career after graduating from university in Marriot Istanbul Residences and worked as Executive Housekeeping Manager for 9 years. Gokhan worked in Frasers Hospitality, Park Plaza Group and Excelcare as Housekeeping Manager as well.
As an experienced Housekeeping Manager, Gokhan is confident in his ability to lead a large housekeeping team in a professional and efficient manner. With his strong organizational, financial and communication skills, he is confident he can provide a high level of service to all residents and ensure the cleanliness and order of the facility. Gokhan believes that team spirit and can do attitude are the key of success.
Outside of work, Gokhan is interested in swimming and football and soon he will start his master’s degree.
Job Title: Customer Service Manager
Joined: 2023
Xara joined the Hampstead Court team as a Customer Service Manager. In this role, she handles all aspects of promoting the home within the local community, building relationships with other care professionals, & handling enquiries from initial contact to assessments & admissions.
Xara has over 4 years of experience within the care industry. Having previously worked as a care assistant whilst studying Media, Marketing & Popular Culture at the University of Huddersfield. She offers a unique perspective to the role, offering creative input whilst also having the key knowledge to fulfil the role to the best standard.
Xara understands how important the decisions surrounding the move from independent living to a care home can be. She offers a friendly, understanding & compassionate approach to the role. Xara is committed to delivering excellent customer service to all, always offering a person-centred approach.
Outside of work Xara loves travelling, eating at new restaurants & you’ll regularly find her attending the latest movie screenings.
