What types of Care is Lady Jane Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lady Jane Court Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

What are the Facilities & Services at Lady Jane Court Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lady Jane Court Care Home - Avery Healthcare to the centre of Leicester?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Lady Jane Court Care Home - Avery Healthcare, 1 Monsell Drive, Leicester, Leicestershire LE2 8PP

Review from S J (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience

A very good care home, but expensive (as they all are). They have looked after mum very well for the past 20 months, as her dementia gets worse. A great improvement on dementia floor means that residents are rarely left alone in the lounge any more - unless there is a real emergency!! Most of the carers

are excellent or outstanding, and the rest of the staff are welcoming, caring, and all make the effort to speak to residents and families. One concern is items going missing mum has lost glasses and numerous hearing aids, as well as two shawls that were brought in for her.

Reply from Justyna, Client Liaison Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your kind words about the care our team is providing for your mum - we're so pleased to hear she's felt well looked after, and that you've noticed improvements on our dementia floor over the time. We're very sorry to hear about the missing items. We are always working to improve how we keep track of personal belongings in our dementia care, though we recognise it can be challenging at times. We truly appreciate your feedback and ongoing support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Respite Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience

I spent five weeks at Lady Jane Court in respite care whilst my daughter was out of the country. The surroundings, facilities, decoration and quality of rooms are excellent, but I was accommodated on the second floor which left me feeling isolated at times. I would have preferred to be on a busier floor

where I could have felt more involved (a move was eventually offered but not until the third week and I did not want to go through the upheaval). The staff and management were very friendly, polite and helpful, but I think they were a bit understaffed which meant that the level of service sometimes missed the mark with things not getting done in a timely manner and sometimes not at all. Food was in general good but not always to my taste.

Reply from Justyna, Client Liaison Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your feedback. We're delighted that you found our surroundings, facilities, and staff welcoming. We appreciate your comments about feeling isolated on the second floor however, we did not have availability on the ground floor at the time of your admission. We also acknowledge your concerns about staffing levels and service timeliness, and we continually strive to enhance our support for residents. Regarding meals, we aim to cater to a variety of tastes and will take your feedback into account. We value your time with us and wish you all the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience

This care home is beyond amazing after many sleepless nights worrying about my mum without dad and on her own after 72 years she was totally lost but she has settled in and calls it home, the staff are polite, attentive and nothing is too much trouble, it makes me happy as they treat her like a princess

Thank you so much. What a team they have, from the manager to reception, assistants and maintenance. I am really grateful, thank you so much.

Reply from Justyna, Client Liaison Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your wonderful review. We're so happy to hear your mum feels at home and well cared for. She truly deserves to be treated like a princess. Our team really appreciates your kind words, and we'll be sure to share them with everyone. Thank you for your trust and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Lady Jane for many months and her experiences and that of the family have been very good.
The home is well run, the activities are excellent and all the staff are very professional and friendly. Cost is always on point of discussion but I guess Lady Jane is probably in line

with the going rate.
The quality of food is excellent but according to mum a bit more variety instead of sandwiches would be beneficial at tea time.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your thoughtful review. We're delighted to hear that your mum and your family have had such a positive experience with us at Lady Jane. It's wonderful to know you appreciate our team, activities and the care we provide. We've noted your feedback about offering more variety at tea time and will certainly explore ways to improve. Thank you again for sharing your thoughts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith D (Cousin of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience

Every time we visit, the staff are very helpful, they obviously care for the residents. The rooms are lovely and clean as I've said the staff are great, especially one staff member, she takes great interest in them all. They are taken on lots of outdoor activities plus there is always something going

on at the home.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for your kind words! We're thrilled to hear you appreciate our dedicated staff, clean rooms, and engaging activities. Your feedback means a lot to us and motivates our team to continue providing the best care. We'll be sure to pass on your praise to the staff member you mentioned!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa M (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience

Lovely and clean home. Rooms like a 5 star hotel. Staff friendly and caring. Might need more staff just for regular checks on residents.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your lovely feedback! We're delighted you enjoyed our clean, hotel-like rooms and found our staff friendly and caring. Your input helps us improve our service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Friend of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience

Nice clean home, with great staff kind, helpful, nothing too much trouble. My friend is well looked after. What more could I want. Thanks to all.

Reply from Chris Perks, Home Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your kind review. We are truly honoured that your friend chose Lady Jane Court for their care, and we're so glad to hear that you feel confident in the care and support they are receiving. It means a lot to us that you trust our team. We are committed to providing the best possible care, ensuring she remains comfortable and well-cared for. Your peace of mind is our top priority, and we will continue to do everything we can to continue our support to your friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine A (Wife of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience

These are only a few of the poor care provided at this home. Start with one resident who was left to wander the entire floor entering everyone's room and defecating in the resident's rooms, dining room, corridors, in fact anywhere. Is this acceptable, I think not. My husband was left for hours to wander

aimlessly with no care given. No one recorded his liquid intake even though he had previously had an urinary tract infection (UTI). On several occasions, I was left to look after residents in the lounge and had to hunt for staff when they required the toilet or were in danger of falling. During a very hot spell of weather, I was in the garden with my husband for 2.5 hours and he was never offered a drink.

Reply from Chris Perks, Home Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for taking the time to share your feedback. We are sorry to hear that you felt the need to post further comments following your husband's departure from our care at the end of July. As previously advised, our team had informed you of the formal complaints procedure, and we regret that this was not pursued at the time. At Lady Jane Court, we are committed to providing a safe and nurturing environment where residents can maintain their independence and dignity. Our approach encourages freedom of movement, as it is essential for our residents' well-being. We avoid restrictive or institutional practices to promote a more homely atmosphere. Regarding your concerns, I am confident that our staff always prioritised your husband's welfare, working within all clinical guidelines. Our policy is to use fluid charts only when there is a clinical need. We appreciate your feedback and are always open to discussing any concerns further to ensure transparency.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie G (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience

My mum thoroughly enjoyed her respite stay at Lady Jane Court in fact, she wasn't sure if she wanted to come home Friends visited her during her stay and reported that was very happy and relaxed and well-kept. The food at Lady Jane Court is very good, as is the attitude of the family staff.
The home

itself is beautifully decorated. I would have no hesitation in recommending Lady Jane Court to others.

Reply from Chris Perks, Home Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for taking the time to write a review for Lady Jane Court based on your experience! We are always happy to help and make each day at our home a pleasant experience for our residents and their loved ones. It was our pleasure having your mum at our Lady Jane, and we all can't wait to see her again soon. Your kind words have been passed to our carrying team and are truly appreciated!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T G (Son of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience

Lady Jane Court is like a newly built, quality hotel with excellent facilities and good meals. They have very caring and helpful staff and organise lovely activities. Lady Jane Court is also conveniently located where we live.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for your kind words and for sharing your experience! We are delighted to hear that you see Lady Jane Court as a place of high quality in terms of facilities and care. It's wonderful to know that our team's dedication, the activities we organise, and the meals we provide have made such a positive impression. We look forward to seeing you again!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike S (Son of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience

We are so lucky to have Mum in Lady Jane Court. We know she is being well looked after, with good meals, excellent medical care, activities and everything she could want. As her dementia gradually worsens, we have no worries about the level of care she is receiving.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for your kind review. We are truly honoured that you chose Lady Jane Court for your mum's care, and we're so glad to hear that you feel confident in the care and support she's receiving. It means a lot to us that you trust our team, especially as your mum's needs change over time. We are committed to providing the best possible care, ensuring she remains comfortable and well-cared for. Your peace of mind is our top priority, and we will continue to do everything we can to support your mum and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry D (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience

Lady Jane Court is in a great location and is easily accessible from the M1 and Leicester City centre. The building is beautifully fitted out with lots of space for residents, an in-house hairdresser and a small garden. The carers are very kind, attentive and patient with residents and communicate well

with family members. The food is varied and of a high standard. They provide lots of activities (on-site and outings) to keep residents active and stimulated. Music, seated Zumba classes and therapy animal visits are particular favourites of my mum's!

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for your wonderful review of Lady Jane Court! We're thrilled to hear that your mum is enjoying her time here and that our location, facilities, and services have met your expectations. It's especially heartening to know that our team's kindness and attentiveness, as well as our communication with families, have made a positive impact. We're delighted that your mum enjoys the variety of activities we offer. Your feedback is truly appreciated, and we're committed to continuing to provide a warm and engaging environment for all our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Friend of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience

I can find no fault with my friend's surroundings, she enjoys the food and responds to the care of staff in a positive way. The decor resembles a hotel with large ensuite rooms which are a pleasure to reside in. Visitors are treated with respect and friendliness but tempered with professional advice

and reassurances. I would recommend this home to friends and family.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for your kind words. We're delighted that your friend enjoys our facilities at Lady Jane and that our staff's care has had such a positive impact on the whole experience. It's wonderful to know that visitors like yourself feel respected and well-supported. Your recommendation means a lot to us, and we're grateful for your trust in our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen P (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience

Outstanding place and care for my Dad who needed respite care whilst I was on holiday. Lady Jane looks more like a hotel than a care home and has a warm welcome. The staff are caring and considerate and made my dad feel at ease. I was kept up to date with his progress and that he has settled. Highly

recommend

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for your wonderful review! We're delighted to hear that your dad felt comfortable and well cared for during his stay at Lady Jane Court. Our team strives to create a welcoming and home-like environment for all our residents, and we're thrilled that we achieved it! Keeping families informed and ensuring peace of mind is a top priority for us, so it's great to know that you appreciated our updates. Your recommendation means a lot to us, and we look forward to welcoming you again soon!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Megan A (Granddaughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience

Shortly after Grandad began to reside here, we noticed that there were very few residents and Grandad didn't have many people to interact with. I also noticed that there was an extreme shortage of staff. Residents have free rein on the second floor and frequently walk into each other rooms, taking other's

possessions. When my dad visited my Grandad, he walked into his bedroom and another resident had opened their bowels on my Grandad's bed and smeared their stool across the walls! Unfortunately, the reality of it is, if my dad wasn't there, my Grandad could have quite easily touched/sat in the stool which could have made him really unwell!

Grandad was also involved in an incident whereby another male resident punched him, causing my Grandad to be knocked down and an ambulance had to be called. When my Nana was called to be made aware, the staff member told my nan the name of the resident who had assaulted my Grandad. This is a huge breach of confidentiality that was never dealt with.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for taking your time to write a review. We utilise a nationally recognised dependency tool to determine appropriate staffing. We exceed these guidelines to be prepared for unforeseen events. Weekends might appear less staffed due to the absence of our administrative and management team members. Our team followed the correct processes promptly and appropriately after the unfortunate incident. Our staff were sympathetic and prioritised your Grandad's welfare. We are confident that our staff acted in accordance with all guidelines. Following this incident, satisfactory resolutions were reached during the meeting with your family. In reference to the incident in Grandad's room, while this incident is disturbing, we can assure you that such situations are managed promptly and effectively and staff immediately clean and sanitise the areas. Our team previously notified you of the official complaint process, and we regret that you chose not to pursue it at that time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience

I booked my mum in for some respite care with a really lovely lady who was so helpful and reassuring every step of the way. My mum was very unhappy and apprehensive about going saying she did not want to go at all! However, with the help of the extremely kind and caring staff she settled in extremely

quickly and completely enjoyed every aspect of her stay. Before going she said she would stay in her room all of the time and didn't want to mix with anyone. That all changed from day one and she was helped and encouraged by all the wonderful staff. She loved the whole experience and said she would definitely like to go again. So a very big thank you to all at Lady Jane Court for giving my mum a great stay and me such peace of mind that she was safe and cared for while I was away.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you so much for taking the time to write a review for Lady Jane Court based on your experience! We are always happy to help and make each day at our home a pleasant experience for our residents and their loved ones. It was our pleasure having your mum at our Lady Jane, and we all can't wait to see her again soon. Your kind words have been passed to our carrying team and are truly appreciated!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen J (Respite Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience

My respite stay was an insight into what the care home has to offer. The staff made you feel welcome and supportive. It was a happy atmosphere.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for taking the time to write a review based on your respite stay at Lady Jane Court Care Home. We do appreciate your feedback and we value your view on our service. We hope to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn M (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience

Mum stayed at Lady Jane Court for just over 6 months. It is a wonderful environment and we could relax knowing that she was in a great home and very well looked after. The activity program was wonderful, very well thought out and tailored to the needs of the resident's individual likes and needs. The

staff are all kind, caring and professional. The food is excellent and Lady Jane Court is highly recommended.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for taking the time to write a review for Lady Jane Court Care Home. Your kind words are really appreciated. We are so happy to hear that you were satisfied with the care, food and activities provided by our amazing team. It was our pleasure looking after your mum and we are all missing her greatly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brent S (Husband of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience

A very well-organised and caring establishment. The care and support are really excellent. My wife has been here for 3 months with severe Alzheimers and has been looked after extremely well.

Reply from Justyna, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for taking the time to write a review for Lady Jane Court. It is so nice to hear such kind words. We are extremely happy to hear that you are satisfied with the care that your wife is receiving and it is our pleasure to be looking after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie G (Respite Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience

I recently stayed at Lady Jane Court for respite care for a week after my shoulder operation. My room was lovely, but best of all, the staff were wonderful, I am so glad I stayed, I'm now at home, but am doing well. Would like to say hi and thank you to all.

Reply from Justyna Bartyska, Customer Service Manager at Lady Jane Court Care Home - Avery Healthcare

Thank you for such a kind review and taking time to share your experience. We are so glad to hear that you have enjoyed your respite stay. It has been our pleasure having you at Lady Jane Court and we hope to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money