The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coopers Croft are pleased to welcome visitors into this brand-new home, with no limit on the number of visitors for each resident. Coopers Croft pride themselves on having an open-door policy.
Coopers Croft has plenty of onsite parking for visitors.
Coopers Croft has a Review Score of 10 (9.959) out of 10, based on 31 reviews in the last 2 years. Over all time Coopers Croft has 32 reviews.
Review from T V (Son of Resident) published on 19 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from HC-One Limited, Administrator at Coopers Croft
Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your mum receives at Coopers Croft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.
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Review from Dennis R (Friend of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coopers Croft
Dear Dennis, We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.
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Review from J P (Friend of Resident) published on 28 February 2025
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Overall Experience
5.0 out of 5
Reply from HC-One Limited, Administrator at Coopers Croft
We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.
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Review from Suzanne M (Sister-in-law of Resident) published on 28 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from HC-One Limited, Administrator at Coopers Croft
Thank you for sharing such positive feedback about our home. At Coopers Croft kindness is at the heart of everything we do and are so pleased to hear your loved one is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.
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Review from L G (Stepdaughter of Resident) published on 17 February 2025
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Overall Experience
5.0 out of 5
Reply from Clare, Administrator at Coopers Croft
Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your stepdad one receives at Coopers Croft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.
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Review from Chelsea E (Granddaughter of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
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Review from Mark G (Son of Resident) published on 15 January 2025
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coopers Croft
We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.
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Review from S C (Son of Resident) published on 13 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coopers Croft
Thank you for sharing such positive feedback about our home. At Coopers Croft, kindness is at the heart of everything we do and are so pleased to hear your mum is happy and settling in well. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.
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Review from David H (Friend of Resident) published on 18 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coopers Croft
We'd like to extend our appreciation to you for taking the time to leave us such a positive rating. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.
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Review from C U (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coopers Croft
Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your mum receives at Coopers Croft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.
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Review from R C (Daughter of Resident) published on 16 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coopers Croft
Thank you for sharing such positive feedback about our home. At Coopers Croft, kindness is at the heart of everything we do, and are so pleased to hear your Dad is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we appreciate you taking the time to share your experience.
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Review from N H (Friend of Resident) published on 2 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coopers Croft
We would like to express our gratitude for your positive feedback. Your positive rating means a lot to our team of dedicated colleagues, who continuously strive to provide high-quality care for our residents. Thank you again.
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Review from B H (Daughter of Resident) published on 30 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coopers Croft
We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents. Thank you, once again, for your kind words.
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Review from C B (Friend of Resident) published on 9 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coopers Croft
Thank you for sharing such positive feedback about our home. At Coopers Croft, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.
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Review from Samantha T (Granddaughter of Resident) published on 11 June 2024
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5.0 out of 5
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Review from S J (Son of Resident) published on 17 April 2024
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5.0 out of 5
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Review from Andrew J (Son of Resident) published on 15 March 2024
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5.0 out of 5
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Review from E C (Sister of Resident) published on 7 February 2024
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4.0 out of 5
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Review from Jill F (Niece of Resident) published on 6 December 2023
Submitted via Postal Card •
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5.0 out of 5
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Review from Nicola T (Friend of Resident) published on 12 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Terri Kidd, PR Executive at Coopers Croft
Thank you for such a fabulous review; we are so pleased to leave such an amazing impression. All of our residents are hugely valued. We have a wonderful community at Coopers Croft and think of ourselves as a big happy family. As a regular visitor, you are very much part of that family. We are so glad you can join us regularly and look forward to many visits to come.
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The Review Score of 10 (9.959) out of 10 for Coopers Croft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.959 for Coopers Croft is calculated as follows: ( (351 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 364 Ratings = 4.959
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Coopers Croft is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Sam is the manager of Coopers Croft.
Job Title: Front of House Manager
Joined: 2023
Jacqui is Front of House manager at Coopers Croft
Job Title: Care Manager
Joined: 2023
Michaela is the Care Manager at Coopers Croft.
