Coopers Croft

Robert Knox Way, Stoke-on-Trent ST4 6FD
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10 32 Reviews
  • Coopers Croft, Stoke-on-Trent
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Care Provided by Coopers Croft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sam Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022

Funding & Fees Guide for Coopers Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Coopers Croft are pleased to welcome visitors into this brand-new home, with no limit on the number of visitors for each resident. Coopers Croft pride themselves on having an open-door policy.


  • Parking

  • Coopers Croft has plenty of onsite parking for visitors.


Coopers Croft Reviews (32)

Total of 32, showing 21-32
10

Coopers Croft has a Review Score of 10 (9.959) out of 10, based on 31 reviews in the last 2 years. Over all time Coopers Croft has 32 reviews.

Overall Experience

  • 31
  • 1
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Date Published

32
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Review from Sarah R (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coopers Croft provides outstanding facilities to look after your loved one. All the staff are highly professional, very diligent, caring and friendly. There is a lovely warm, welcoming atmosphere and plenty of activities and community interaction. We felt so supported and completely reassured right
from the start and, not being local, can rest easy knowing Mum is safe here and so very well cared for. We really look forward to our visits and love seeing the photos on social media. We highly recommend to anyone looking for residential care.

Reply from Terri Kidd, PR Executive at Coopers Croft

Thank you for this wonderful feedback. We know that when you live a little further away, it’s important that we communicate well and give you all the reassurance you need that your loved one is in the best hands. We are so pleased that your mum is happy with us, so you can rest easy and simply enjoy spending time with her whenever you visit.


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Review from Jane V (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, safe and secure home at Coopers Croft for my mother to stay. Very clean and also stylish furniture, giving the impression of a luxury hotel. Staff are very caring and helpful. Very pleased.

Reply from Terri Kidd, PR Executive at Coopers Croft

Thank you for taking the time to leave such a lovely review about Coopers Croft. We will be sure to share it with our team.


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Review from Susan D (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic place for all the residents and any visitors who call. Staff friendly and very welcoming. Establishment very homely.

Reply from Terri Kidd, PR Executive at Coopers Croft

Thank you for your review! We’re so pleased to hear that you feel welcome at Coopers Croft – it’s very important to us that our residents and their loved ones feel at home from the moment they walk through the doors. Please drop by anytime!


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Review from D J (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a caring and kind environment at Coopers Croft. Without exception, all the staff have been caring, courteous and professional, offering supportive encouragement for the patient and family. We wouldn't hesitate to recommend this facility to anyone looking for care for a loved one.

Reply from Terri Kidd, PR Executive at Coopers Croft

What a wonderful review! We are so proud of our team at Coopers Croft for providing the incredible person-centred care that our residents deserve, so it’s fantastic to hear that their commitment to supporting residents and their families is shining through. Thank you for your feedback; we’ll be sure to pass the message along.


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Review from Ann J (Niece of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my aunt and my uncle have been/are very happy at Coopers Croft. We as a family have been thrilled with their accommodation. From day one and with some hesitation on their part, they have been well cared for and supported.

Reply from Terri Kidd, PR Executive at Coopers Croft

Thank you for taking the time to send a review. We understand how a new resident can be nervous about coming into care and we do everything we can to support them so it’s great to hear that they have settled in so well.


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Review from R H (Brother of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well looked after, the best care home locally. My brother is in the early stages of Alzheimer's, I hope he can stay here, he is very happy, and will recommend it to anyone.

Reply from Terri Kidd, PR Executive at Coopers Croft

Thank you for taking the time to send a review, it’s lovely to have your brother staying with us and fabulous to hear that he would recommend us!


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Review from Moses E (Brother of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home of the highest possible standard providing excellent quality care by highly professionally qualified, caring and diligent staff in a very conducive environment that has bright, airy rooms, well laid-out open spaces, common spaces and all the ingredients of a top-notch, 5 Star care
home that will satisfy all the needs of its diverse residents!
Despite having just opened, it was obvious that all staff were highly trained and all best procedures and practices were in place and being implemented.
It is highly recommended and fully deserving of its rating.

Reply from Terri Kidd, PR Executive at Coopers Croft

Thank you for such a glowing review. We are very proud of our facilities, and we work hard as a company to make sure that whether our home is brand new or well established, we have the same high level of person-centred care. It’s lovely to see that the hard work is paying off!


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Review from J S (Wife of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place. Staff made us feel very welcome, the care they give to residents is excellent, food is excellent and nothing's too much trouble, it's like being in a posh hotel. Ten out of ten.

Reply from Terri Kidd, PR Executive at Coopers Croft

Thank you for your kind words – we consider our home to be the perfect balance of luxury and comfort and it’s lovely to hear that we leave such a great impression.


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Review from Julie S (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, staff are excellent and go the extra mile to make you welcome. My dad has really settled in and is really enjoying his stay here.

Reply from Terri Kidd, PR Executive at Coopers Croft

Thank you for taking the time to write a review, we are pleased your dad has settled in so well.


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Review from David L (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's diagnosis of Alzheimer's was a shock as he had managed to hide it. The decision to move him into a care home was taken based on providing him with a safe place to live where he would have company, family aren't local so it had to be done. I visited Coopers Croft Care Home and was blown away
by the high standard of the accommodation, the facilities and the staff. We now can relax knowing that he is in such a fantastic place.

Reply from Terri Kidd, PR Executive at Coopers Croft

We know that sometimes moving to a care home can be a difficult decision and there are lots of emotions involved. We are very happy that since your dad has moved to our home, we have been able to offer you and your family reassurance and support. We are sure that our person-centred approach means that Coopers Croft is the best place for your dad and we are so happy that he has joined our family.


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Review from Eileen B (Sister of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we came to view the home, we found it to be absolutely fabulous. Since my brother moved into this residential home he has been fantastic. Clean, tidy and organised. All the staff we have spoken to have all been so good and caring. Nothing is too much trouble. The bedroom is kept
tidy. Food looks divine and no shortage of drinks. Activities are helping so much.

Reply from Terri Kidd, PR Executive at Coopers Croft

We are so pleased we gave such a great impression and that we’ve continued to live up to it! Also lovely to hear that the activities are helping our residents as well as being entertaining, well done to our lovely Activities Co-ordinator at Coopers Croft for making that happen.


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Review from Raphael E (Respite Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine welcome and greeting. Friendly, cheerful staff and willing to help. Well laid out and spacious communal areas well designed. Outside areas are very accessible and will help residents be more physical. Obviously, considerate thought, planning layout and quality of fittings and furnishings. Wish
them all success.

Reply from Terri Kidd, PR Executive at Coopers Croft

We are extremely proud of our homes and the fact that they are safe, accessible, and enjoyable for our residents, allowing them to feel completely at home in their surroundings. Your opinions are valued and as our very first resident, we are glad you are happy at Coopers Croft.


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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Coopers Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.959 for Coopers Croft is calculated as follows: ( (351 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 364 Ratings = 4.959

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coopers Croft is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (3)

Sam

Sam Smith

Job Title: Home Manager

Joined: 2023

Sam is the manager of Coopers Croft.


Jacqui

Jacqui Burton

Job Title: Front of House Manager

Joined: 2023

Jacqui is Front of House manager at Coopers Croft


Michaela

Michaela Hodgson

Job Title: Care Manager

Joined: 2023

Michaela is the Care Manager at Coopers Croft.