The staff have been utterly amazing at helping him settle, always listening to feedback and queries
M P (Daughter of Resident)
Kind and professional from the outset. The support for our whole family is much appreciated.
Sylvia M (Wife of Resident)
His health and well-being have noticeably improved since he moved in.
M P (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Wilton Place Care Home has a Review Score of 9.9 (9.896) out of 10, based on 45 reviews in the last 2 years. Over all time Barchester Wilton Place Care Home has 52 reviews.
Review from R H (Respite Resident) published on 29 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your review, we are glad you had a pleasant stay. We look forward to welcoming you back should you need us.
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Review from Gill H (Daughter of Resident) published on 29 January 2025
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for such a lovely review, we really miss your mum, what a character she was! We all have really fond memories of her and her crafting talents, such a clever and creative lady.
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Review from Tonia S (Respite Resident) published on 15 January 2025
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your kind review, it was a pleasure having you with us and hard to say goodbye. You are welcome, always!
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Review from Luana V (Wife of Resident) published on 15 January 2025
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your review. I know how hard it was for you to leave your loved one so that you were able to get some respite but so glad you found such quick reassurance in the care and attention provided. We would welcome her back any time, a pleasure to care for. We hope to see you again soon for tea and cake!
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Review from Alexandra H (Daughter of Resident) published on 14 January 2025
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5.0 out of 5
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Review from Peter W (Respite Resident) assisted by family/friend published on 14 January 2025
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5.0 out of 5
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Review from H K (Granddaughter of Resident) published on 19 December 2024
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your lovely review, we pride ourselves on giving a home from home environment, our residents are part of our family here and the team are all so proud to be part of that. We look forward to welcoming you back on your next visit!
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Review from Helen L (Friend of Resident) published on 19 December 2024
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Overall Experience
5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
What a wonderful review of the service we offer at Wilton Place, we are so happy to know that your friends stay was such a positive one! Very best wishes and please feel free to come back and visit for tea and cake, we like to stay in touch with all our previous respite residents.
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Review from Nicholas A (Son of Resident) published on 9 December 2024
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your recent review, we always welcome any feedback so if there are areas we can improve, please do not hesitate to discuss with us.
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Review from Vanessa M (Wife of Resident) published on 26 November 2024
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your review, it was a pleasure to have your husband here and we look forward to welcoming him back!
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Review from Richard M (Respite Resident) published on 26 November 2024
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
We were happy to hear your stay was positive and you enjoyed the social aspect, we would be happy to welcome you and your harmonica back any time!
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Review from F S (Daughter of Resident) published on 21 November 2024
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your review, so happy to hear what a positive experience you have had. We would be happy to welcome Mum back but hurry... we are nearly full!
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Review from Z L (Granddaughter of Resident) published on 6 November 2024
Submitted via Website •
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your lovely review of your experience at Wilton Place. It is so important to us that extended family are able to come at any time to visit their loved ones but also to participate in any events we hold. Always a pleasure to see you and your little one! We hope to see you soon.
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Review from Sian L (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your review. Your mum is a pleasure to care for and she has settled well into daily life at Wilton Place. So happy that you have felt so reassured since she has moved to us. We look forward to seeing you very soon.
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Review from M T (Respite Resident) published on 29 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your recent review, an absolute pleasure to have you with us and we were happy you extended, so glad we were able to help you. We hope to see you soon, come and visit us for team and cake, we'd love to see you!
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Review from H C (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
What a review! We could not ask for more, Mum has settled so well which has alleviated your concerns for her at home. It is lovely to see you visiting and having real quality time with your mum. She really does seem content in her surroundings, engaging in activities and making new friends.
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Review from Jane H (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your review, it was a pleasure to care for your loved one, sending our best wishes to you both.
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Review from J C (Resident) assisted by family/friend published on 7 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your review, we are so happy that your lovely Mum decided to return to us permanently following an initial respite stay. She is now an integral part of the Wilton Place family and my go-to for gardening tips!
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Review from P C (Respite Resident) published on 29 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your review, it was a pleasure having you at Wilton Place and we are so glad that your experience was such that you extended your stay. Next time you need rest and relaxation, you know where to find us!
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Review from M C (Friend of Resident) published on 28 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your wonderful review of the service you received at Wilton Place whilst visiting your friend, we look forward to welcoming you back soon!
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The Review Score of 9.9 (9.896) out of 10 for Barchester Wilton Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Barchester Wilton Place Care Home is calculated as follows: ( (479 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 529 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Wilton Place Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 45 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jul 2024
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Job Title: General Manager
Joined: 2022
Hello, my name is Antoinette and I am the General Manager at Wilton Place.
I have been working in luxury care homes for over 9 years and I am passionate about delivering fantastic care, within beautiful environments. I have over 20 years of management experience in nursing and dementia care.
Here at Wilton Place, our residents are able to access a full suite of life-enriching activities as well as continue their lives as part of the wider community in Wilton
I look forward to welcoming you to our brand new home soon, to come and see everything that we have to offer and to enjoy a slice of homemade cake (or two) over a cup of tea with me and my team.
Job Title: Deputy Manager/Dementia Champion
Joined: 2022
Emma has worked with luxury care providers for the last 12 years. She started her career as a Senior Carer, progressed to Dementia Care Manager and now to Deputy Manager here at Wilton Place. She is proud of her NVQ 5 qualification. Her passion is working with those living with dementia and all the rewards this brings hence her being one of our 'Dementia Champions'. Her passion for the residents living in our Memory Lane community shines through with every interaction. She is dedicated and hard-working and an asset to our team.
Job Title: Activities Coordinator
Joined: 2024
Fiona who is originally from the West Midlands but has lived in Wilton for nearly 9 years is married with 2 grown-up children and has a rescue cat called Floyd!
Fiona started work as a scientist and then trained as a primary school teacher spending over 20 years in education.
In her spare time, she enjoys reading, cooking, quizzing, gardening and travelling. Fiona said "I am looking forward to using my skills and experience to enhance the lives of our wonderful residents"
Job Title: Home Sales Advisor
Joined: 2023
As Wilton Place's Home Admissions Advisor, my role is to work alongside the home’s exceptional management team to support potential residents and their families when considering care in our home.
I’m here to answer all your questions and support you through your decision to seek the perfect home, that offers bespoke care, companionship, security and life-enriching experiences whilst enabling the retention of independence and individuality.
I aim to make your journey as easy, stress-free and comfortable as possible.
My career has spanned various sectors, all based around caring for people. I embrace the opportunity to be part of the team that works hard to deliver warm and compassionate care where residents thrive and enjoy life.
Job Title: Head of Maintenance
Joined: 2023
Hello, being part of the Wilton Place team is great, everyone is so friendly and kind. I've previously worked as a Maintenance Supervisor in a senior school and enjoyed seeing the young people achieve and progress. It's rewarding to maintain this beautiful home for our residents who deserve the very best, they are welcoming and amiable and a joy to engage with each day.
Job Title: Head Chef
Joined: 2023
Hello, I've worked for Barchester for 17 years and in the care industry for 29. My passion is baking. This year I was proud to be invited to be involved in the Barchester 'Chefs Academy' which is an initiative where chefs can share ideas, learn new skills and therefore strive for excellence in catering for our residents across the country.
Wilton Place is a beautiful new home with a great team and I enjoy getting to know all of the residents and cooking their favourite meals.
Job Title: Head Housekeeper
Joined: 2022
I’m the Head Housekeeper here at Wilton Place. I have a wealth of housekeeping knowledge and have worked in the industry for over 14. My team and I enjoy engaging with our residents and learning about their lives, whilst attending to their housekeeping and laundry needs.
Job Title: Administrator/Speak Up Champion
Joined: 2022
Rebecca has worked in the private healthcare sector for 12 years. She is the go-to for all things admin-related and as such, has built firm relationships with our residents and their families.
She is also our ‘Speak Up’ champion. Rebecca is there to support staff to ‘speak up’ if they feel they are unable to in other ways, to help protect resident safety and quality of care.
Job Title: Carers
Joined: 2022
Grace is one of our Senior Carers.
She has a wealth of experience and expertise in the care industry and is passionate about the bespoke, person-centred care she delivers.
She is positive and solution-focused, a calm, warm and welcoming presence in our home, supporting residents, families and staff alike.
Job Title: Senior Carer
Joined: 2023
I have been within the care industry for 15 years, my background is Neuro rehabilitation caring for patients with traumatic brain injuries and neurological conditions. However in the last 10 years I have found myself working in dementia care. Each day is filled with laughter and heart-warming experiences not one day is the same. I’m lucky not everyone can say they enjoy their job but working within dementia care is an enjoyable career.
Job Title: Community Lead & Dementia Champion
Joined: 2023
Jas is one of our Senior Carers.
She has worked in the care industry for 8 years.
She joined the Wilton Place family in 2023 and is one of our Dementia Champions.
She bought with her experience in specialist dementia care and a passion for exceptional, compassionate care for our residents.
She takes pride in supporting us to recognize the unique needs and challenges each resident faces, ensuring their needs and preferences are met.
Jas also supports resident's families, she is a friendly and approachable team member.
Job Title: Carer/Dementia Champion/Activities Assistant
Joined: 2022
"I have been at Wilton Place since the opening in December 2022 and have not looked back.
Wilton Place is a beautiful home and the team is lovely but most of all the residents are happy and as a team member that's all I could ask for."
I am one of the Dementia Champions for the home and am also part of the Activities team. I am passionate about resident inclusion, enabling our residents to feel independent and purposeful. I seek opportunities to ensure residents continue with their hobbies and interests and also discover new ones.
Job Title: Carer
Joined: 2022
Julie joined Wilton Place when it first opened and has been an integral part of the team ever since. Her background is in care in the community but she is also a qualified hairdresser so manages the dedicated hair salon for the residents.
Julie says 'I love my job and I enjoy interacting with all the residents.'
Job Title: Care Assistant
Joined: 2023
Tash brings 17 years of care experience to Wilton Place. "I am passionate about my role and enjoy getting to know our residents and their families. Being a member of the team is such a positive experience, everyone is always smiling and happy to help".
Job Title: Administration Assistant
Joined: 2023
I have worked in customer-facing roles for the last 16 years and enjoyed the interaction that working with the public brings. I’m grateful for the opportunity to engage with the residents here, it’s so rewarding to see them thriving and happy, they are lovely and would put a smile on anyone’s face. The staff are very friendly and helpful which makes Wilton place such a great environment to work in.
Job Title: Houskeeping Assistant
Joined: 2022
Berenice loves getting to know the residents and hearing all about their families whilst attending to their housekeeping needs. She is a welcoming smiling face each morning.
She previously worked as a Teaching Assistant in a primary school and enjoys welcoming her grandchildren into the home when they come along with their school to visit our residents.
Job Title: Hostess
Joined: 2023
Tina is part of our Hostess team. Her career in the care industry spans 30 years and she has worn many hats throughout that time. She began as a Carer, progressing to Senior Carer and now enjoys her role as Hostess here at Wilton Place. Tina delights in her daily interactions with residents and looks forward to coming to work each day.
She is often the first person a resident sees in the morning as knocks on the door with their morning cup of tea and a cheery greeting.
Tina ensures residents enjoy a luxury dining experience at every meal time and enjoy delicious beverages and cakes in our Bistro throughout the day.
Job Title: Second Chef
Joined: 2022
Richard has worked in the catering industry for 40 years. He enjoys taking the time to get to know each resident and their culinary wishes. His greatest reward is presenting residents with bespoke dishes and menus and takes great delight in seeing them enjoy not only the dishes he creates but the entire dining experience.
