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Review from N P (Son of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience

My mother has been with Barchester Wilton Place Care Home for over a year now and has been cared for very well over this period.
She has good relationships with many of the carers and the meals are, in the main, very good.
When I’m away I know that she is well looked after and safe.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for your review, it is heartwarming to know that you are able to relax in the knowledge that your mum is safe and well cared for within the Wilton Place family.

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Review from D C (Husband of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience

Excellent home and staff. Only negative my wife found meal times difficult.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for your review, we appreciate that meals are difficult when there are specific dietary requirements but hope that the chef's person-centred approach made her experience a positive one. We were so happy to be able to extend her respite stay for that additional rest and relaxation.

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Review from S C (Granddaughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience

The staff are incredibly friendly, you feel right at home when you are there. The home is very clean and you can tell it is well looked after. The events that are put on are very well thought out and organised to a high standard. You can tell the home has high standards in all departments and it is

consistent.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your lovely review of Wilton Place, we pride ourselves on offering a friendly, homely environment for residents and families, we look forward to welcoming you back again very soon!

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Review from Tracey G (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience

My Father was welcomed into Wilton Place shortly after the opening. He was to live there until late November 2023 and every day he was loved and cared for by the amazing staff. I mean from the chefs and kitchen staff who served great options every day, the maintenance staff who interacted whilst carrying

out their important tasks and duties, and the housekeeping staff for whom nothing was ever too much. The care staff could not have been kinder, or more patient. Everyone in the specialist care unit upstairs, where he was, had their individual needs met whatever they were, music, knitting, artwork, and singing and dancing were amongst many of the joys bestowed on the residents. It was a hotel atmosphere from entering and being welcomed but with the helpful front desk staff, nothing was ever a chore. The manager and her entire team should be very proud of their achievements as I have never seen anywhere run so smoothly and with such attention to detail, forever grateful thank you.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for such a lovely review. It was an absolute pleasure to care, not only for your lovely Dad but also for the wider family. Everyone misses him and we hope that in time you will feel able to visit for tea and cake. Best wishes to you and the family.

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Review from N M (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience

Following a fall, my Mother required respite care as she was no longer able to cope alone at home. Wilton Place provided all the care she needed throughout her stay. The friendly staff and excellent service helped restore her mobility and confidence.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your recent review following your Mothers's respite stay at Wilton Place. We are so glad to hear that her stay was positive and wish her all the very best with her continued recovery at home.

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Review from Nik M (Son-in-law of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience

The facilities in this home are amazing and the number of activities alongside the endless entertainment for the residents make this a great place to stay. The best asset however is the Barchester staff. All are extremely personable and above all care and have empathy for resident.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your positive feedback, at Wilton Place we pride ourselves on the family feel of the home which comes from the empathy and care which our team give to not only our residents but their families too. We look forward to welcoming you back soon!

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Review from Jillian A (Respite Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

It is wonderful. I am convalescing from a leg operation. The staff are all friendly and capable, nothing is too much trouble. The food is all homemade and very nourishing, and the soups are excellent. I have had a stream of visitors who all want to book in! Thank you to all the staff!

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your lovely review, it was a pleasure to enable your speedy recovery following your operation. We are so glad that we were able to meet your expectations and look forward to seeing you again for a cuppa!

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Review from M R (Friend of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience

My friend has moved from a retirement flat to Wilton Place, and right from the minute she arrived, she was made to feel part of the family.
The staff have all been fantastic and made the transition so smooth.
The rooms are so spacious and bright.
My friend loves the spa bathroom.
The food is

excellent.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your lovely review.
At Wilton Place, we pride ourselves on welcoming our new residents and helping to make Wilton Place their home and extended family. This has been very easy as your friend is an absolute pleasure to be around, such a fun lady and enjoys the social aspect of all that we bring.
We look forward to seeing you soon!

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Review from Hazel P (Respite Resident) assisted by family/friend published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience

A warm welcome from the management when I arrived for respite care. My room was delightful and well equipped - adjustable bed, two comfy armchairs and a small table, an overbed table, wall-mounted TV, built-in drawers and wardrobe. A spacious and well-appointed ensuite was also provided. The carers

were so kind and helpful and the food was good. The bistro was a lovely social space to chat and enjoy drinks and light refreshments at any time. A really special, purpose-built and designed care home.

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Review from A G (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience

What a superb care home! Apart from being modern and purpose-built, it's the staff that make it superb. The chef and his brigade produced perfectly proportioned nutritional meals. The care assistants all smile and clearly love their work. The management team are friendly, professional and seem to enjoy

interacting with the residents and staff alike. Thank you Barchester Wilton Place Care Home.

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Review from Simon J (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience

I was looking to find a care home to allow my parents to relocate from Devon to be closer to me. My father has dementia and had been in a home for a year which catered for his basic needs but was not allowing him to thrive. This left my mother on her own which had a detrimental effect on her health

and well-being.
When we went to look around, it was clear that Barchester Wilton Place Care Home had put in a great deal of effort into making it very special. Mum chose a lovely room and she moved in with a few items from her house which has made it very homely. She's made new friends and her well-being is so much better. It’s such a relief to see her smiling again.
My father then moved up so Mum can now see him whenever she likes. She knows he is being well looked after and no longer has the worry and stress of the last few years while trying to care for him on her own. All of the staff are simply amazing.
Knowing my parents are safe, happy, well cared for and enjoying life again has lifted a huge weight from my shoulders.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your wonderful review, it has been a pleasure facilitating the reunion of your parents and we are so happy that it has relieved the worry you and your mum were experiencing with your father being so far away from you both.
We hope they continue to enjoy life here at Wilton Place!

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Review from Sarah G (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience

Wilton Place is a beautiful care home. It is like a luxury hotel! My parents are very happy to "show off" their new home to any visitor they have. The staff are all very friendly and helpful - they already know my parents well. It is a joy to visit and definitely feels like home.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for your lovely review; we are so happy that Mum and Dad have settled so well and are content in their new home and proud to show it off. Welcome to our family!

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Review from Maureen G (Respite Resident) assisted by family/friend published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience

I visited for a week of respite care while my family were abroad for a wedding. I was pleased to be able to book a short stay. I had a very pleasant week. The staff were extremely kind and helpful - they responded straight away to my buzzer and nothing was too much trouble.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for your review of Wilton Place, we are happy that your stay with us was pleasant, we hope to see you again in the future, you would be most welcome!

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Review from Sally W (Wife of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience

My husband stayed for two weeks respite. So impressed with the home, clean, friendly and efficient. His room was lovely with en-suite and door straight into the garden area. I could go away knowing he would be safe and well looked after. Highly recommend it to anybody in the same situation.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your review, I spoke with your husband during his stay and he felt the same, I know that he felt just as relaxed as you, knowing he was safe here with the team. I'm glad you were able to enjoy your holiday and get some well-deserved rest. He was a pleasure to care for and hope to see him again in the future.
Best wishes to you both!

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Review from Rebecca A (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

It is now just over 4 weeks since my mother (aged 92) has resided at Barchester Wilton Place Care Home near Salisbury. She started her stay as respite to see if she could settle and has now decided it will be her permanent home. This is a brand new care home (Opened Dec 2022) and my husband and I have

visited many in the Salisbury area to find a suitable care home for my mother. This home is by far the best we have seen. The accommodation is superb, the decor amazing, the food excellent, the activities and staff perfect and I could not wish for a better home to look after my mother. Of course, none of this would be possible without the staff. From the start, the sales representatives, the manageress and the administrator have been professional, efficient, caring, helpful and really empathetic. All the care staff are excellent. I am totally relaxed and confident that my mother is receiving the safest and best care possible.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for your wonderful review of our services at Wilton Place. We were aware that as a family you were worried about how your Mother would settle into life here, I think we can safely say you those worries are no longer present, she has made friends, she socializes and enjoys everything there is on offer, from hair and nails to resident meetings and exercise classes and many, many more activities on a daily basis. Our aim is to extend the care offered to our residents on to our family members too, we are so happy you are now able to relax knowing she is safe and well cared for.

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Review from Ann H (Friend of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience

My friend arrived at Barchester Wilton Place Care Home at the beginning of July and I visit her often. The staff are unfailingly courteous and helpful. The place is immaculately clean and a credit to the housekeeping staff. My friend says the food is excellent and her dietary needs are always catered

for.
Ten out of ten! And thanks to all the staff who work so hard.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for your review and especially for recognising the hard work that goes into keeping a building of this size so beautifully immaculate. The whole team from care, hospitality and housekeeping go the extra mile to ensure our residents feel comfortable and content. It is so lovely to hear your feedback and glad that your friend is so happy here. Many thanks!

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Review from J T (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience

Our mother is a resident of Wilton Place, and we are so happy with the loving care she is receiving. Having been cared for at home until after her 100th birthday, we approached the prospect of a care home for her with great reluctance and trepidation when her care needs exceeded our ability to meet

them. We need not have worried! From the moment she arrived at Wilton Place, she has been happy there, and we, as a family, who visit daily, have been so impressed with the quality of care she is receiving. Without exception, all the staff are brilliant: professional, yes, but also loving and caring and always ready to go the extra mile to ensure residents are happy and comfortable and treated as people with individual needs. We feel our mother/grandmother/great-grandmother is cherished at Wilton Place and that she receives respectful, excellent care for which we are very grateful indeed.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

To the whole family, it has been an absolute pleasure caring for your lovely Mum, Grandmother/Great Grandmother, 100 years old and still such a strong woman with a cheeky sense of humour. She really does have a very special place in all our hearts. It has been wonderful having you all visiting so regularly and feeling so comfortable in the environment and discussing all of her needs. Thank you from us all for such a lovely review. Wishing you all the very best.

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Review from Julia W (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience

We booked a respite break for Mum to give her a change of scene and to partly see how she responded to being in a residential setting. Mum has Alzheimer's but has been managing it at home. However, over the last six months, we have noticed her becoming withdrawn and not her usual jovial self. We felt

that she would benefit from being in an environment where she would have people to talk to and interact with.
Mum's stay went better than we could have expected. The staff are wonderful and we received a few updates from Wilton Place to let us know how Mum was settling in, which was very reassuring for us. Mum thoroughly enjoyed her stay and we have made a further booking for July.
Considering residential care for your loved one is a difficult and stressful process. Wilton Place has made this process a lot easier for us. Thank you to everyone at Wilton Place for making Mum's stay such a positive and enjoyable experience. We look forward to seeing you again soon.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you so much for such a lovely review, we are looking forward to welcoming "Mum" back to Wilton Place as she has been sorely missed both by residents and the team. It was beautiful to witness a new friendship and I know Mum's friend will be so happy to see her again. We look forward to seeing you again later this month.

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Review from Patricia C (Respite Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience

My husband and I stayed for 2 weeks in May as respite while our bathroom was being refurbished. We found the staff very welcoming and our rooms very clean and comfortable. Our bedrooms were adjacent which was good as my husband has dementia and is easily confused. We enjoyed sitting outside in the sun

and taking part in various activities that were arranged.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for taking the time to review your stay with us. It was a pleasure to have you here, if only for a short while. I hope you are pleased with the bathroom renovation and if you need our help at any time in the future we would love to welcome you back to Wilton Place.

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Review from Paul R (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience

Thanks to everyone for making my mum feel relaxed and at home. The carers made mum feel really at ease, tea and cake are my mum's favourites and are in endless supply! Such a lovely and welcoming care home.
My mum loves it, in mum's words "I feel special".
I thought the transition from Mum being

at home to being in a care home would be a difficult and challenging time. It's only early, but so far so good, thanks again.

Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home

Thank you for your review of your experience at Wilton Place, our aim is always to welcome not only the new resident into the home but also their family and friends, it is so important to make the transition as smooth as possible and to alleviate the possible stress for all. The cake is never in short supply, please feel free to join us any time!

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Meet the Team (18)

Antoinette Roberts

Job Title: General Manager

Joined: 2022

Hello, my name is Antoinette and I am the General Manager at Wilton Place.

I have been working in luxury care homes for over 9 years and I am passionate about delivering fantastic care, within beautiful environments. I have over 20 years of management experience in nursing and dementia care.

Here at Wilton Place, our residents are able to access a full suite of life-enriching activities as well as continue their lives as part of the wider community in Wilton

I look forward to welcoming you to our brand new home soon, to come and see everything that we have to offer and to enjoy a slice of homemade cake (or two) over a cup of tea with me and my team.

Emma Cole

Job Title: Deputy Manager/Dementia Champion

Joined: 2022

Emma has worked with luxury care providers for the last 12 years. She started her career as a Senior Carer, progressed to Dementia Care Manager and now to Deputy Manager here at Wilton Place. She is proud of her NVQ 5 qualification. Her passion is working with those living with dementia and all the rewards this brings hence her being one of our 'Dementia Champions'. Her passion for the residents living in our Memory Lane community shines through with every interaction. She is dedicated and hard-working and an asset to our team.

Fiona Long

Job Title: Activities Coordinator

Joined: 2024

Fiona who is originally from the West Midlands but has lived in Wilton for nearly 9 years is married with 2 grown-up children and has a rescue cat called Floyd!

Fiona started work as a scientist and then trained as a primary school teacher spending over 20 years in education.

In her spare time, she enjoys reading, cooking, quizzing, gardening and travelling. Fiona said "I am looking forward to using my skills and experience to enhance the lives of our wonderful residents"

Emma Sykes-Ellis

Job Title: Home Sales Advisor

Joined: 2023

As Wilton Place's Home Admissions Advisor, my role is to work alongside the home’s exceptional management team to support potential residents and their families when considering care in our home.

I’m here to answer all your questions and support you through your decision to seek the perfect home, that offers bespoke care, companionship, security and life-enriching experiences whilst enabling the retention of independence and individuality.

I aim to make your journey as easy, stress-free and comfortable as possible.

My career has spanned various sectors, all based around caring for people. I embrace the opportunity to be part of the team that works hard to deliver warm and compassionate care where residents thrive and enjoy life.

Colin Cooper

Job Title: Head of Maintenance

Joined: 2023

Hello, being part of the Wilton Place team is great, everyone is so friendly and kind. I've previously worked as a Maintenance Supervisor in a senior school and enjoyed seeing the young people achieve and progress. It's rewarding to maintain this beautiful home for our residents who deserve the very best, they are welcoming and amiable and a joy to engage with each day.

Hayley Dibden

Job Title: Head Chef

Joined: 2023

Hello, I've worked for Barchester for 17 years and in the care industry for 29. My passion is baking. This year I was proud to be invited to be involved in the Barchester 'Chefs Academy' which is an initiative where chefs can share ideas, learn new skills and therefore strive for excellence in catering for our residents across the country.

Wilton Place is a beautiful new home with a great team and I enjoy getting to know all of the residents and cooking their favourite meals.

Carly Mitton

Job Title: Head Housekeeper

Joined: 2022

I’m the Head Housekeeper here at Wilton Place. I have a wealth of housekeeping knowledge and have worked in the industry for over 14. My team and I enjoy engaging with our residents and learning about their lives, whilst attending to their housekeeping and laundry needs.

Rebecca Parker

Job Title: Administrator/Speak Up Champion

Joined: 2022

Rebecca has worked in the private healthcare sector for 12 years. She is the go-to for all things admin-related and as such, has built firm relationships with our residents and their families.

She is also our ‘Speak Up’ champion. Rebecca is there to support staff to ‘speak up’ if they feel they are unable to in other ways, to help protect resident safety and quality of care.

Grace Ruddle

Job Title: Carers

Joined: 2022

Grace is one of our Senior Carers.

She has a wealth of experience and expertise in the care industry and is passionate about the bespoke, person-centred care she delivers.

She is positive and solution-focused, a calm, warm and welcoming presence in our home, supporting residents, families and staff alike.

Gary Patrick

Job Title: Senior Carer

Joined: 2023

I have been within the care industry for 15 years, my background is Neuro rehabilitation caring for patients with traumatic brain injuries and neurological conditions. However in the last 10 years I have found myself working in dementia care. Each day is filled with laughter and heart-warming experiences not one day is the same. I’m lucky not everyone can say they enjoy their job but working within dementia care is an enjoyable career.

Jas Taylor

Job Title: Community Lead & Dementia Champion

Joined: 2023

Jas is one of our Senior Carers.

She has worked in the care industry for 8 years.

She joined the Wilton Place family in 2023 and is one of our Dementia Champions.

She bought with her experience in specialist dementia care and a passion for exceptional, compassionate care for our residents.

She takes pride in supporting us to recognize the unique needs and challenges each resident faces, ensuring their needs and preferences are met.

Jas also supports resident's families, she is a friendly and approachable team member.

Nicky Morgan

Job Title: Carer/Dementia Champion/Activities Assistant

Joined: 2022

"I have been at Wilton Place since the opening in December 2022 and have not looked back.

Wilton Place is a beautiful home and the team is lovely but most of all the residents are happy and as a team member that's all I could ask for."

I am one of the Dementia Champions for the home and am also part of the Activities team. I am passionate about resident inclusion, enabling our residents to feel independent and purposeful. I seek opportunities to ensure residents continue with their hobbies and interests and also discover new ones.

Julie Pearce

Job Title: Carer

Joined: 2022

Julie joined Wilton Place when it first opened and has been an integral part of the team ever since. Her background is in care in the community but she is also a qualified hairdresser so manages the dedicated hair salon for the residents.

Julie says 'I love my job and I enjoy interacting with all the residents.'

Tash Daley

Job Title: Care Assistant

Joined: 2023

Tash brings 17 years of care experience to Wilton Place. "I am passionate about my role and enjoy getting to know our residents and their families. Being a member of the team is such a positive experience, everyone is always smiling and happy to help".

Abi Edwards

Job Title: Administration Assistant

Joined: 2023

I have worked in customer-facing roles for the last 16 years and enjoyed the interaction that working with the public brings. I’m grateful for the opportunity to engage with the residents here, it’s so rewarding to see them thriving and happy, they are lovely and would put a smile on anyone’s face. The staff are very friendly and helpful which makes Wilton place such a great environment to work in.

Berenice Marsh

Job Title: Houskeeping Assistant

Joined: 2022

Berenice loves getting to know the residents and hearing all about their families whilst attending to their housekeeping needs. She is a welcoming smiling face each morning.

She previously worked as a Teaching Assistant in a primary school and enjoys welcoming her grandchildren into the home when they come along with their school to visit our residents.

Tina Blanchard

Job Title: Hostess

Joined: 2023

Tina is part of our Hostess team. Her career in the care industry spans 30 years and she has worn many hats throughout that time. She began as a Carer, progressing to Senior Carer and now enjoys her role as Hostess here at Wilton Place. Tina delights in her daily interactions with residents and looks forward to coming to work each day.

She is often the first person a resident sees in the morning as knocks on the door with their morning cup of tea and a cheery greeting.

Tina ensures residents enjoy a luxury dining experience at every meal time and enjoy delicious beverages and cakes in our Bistro throughout the day.

Richard Amey

Job Title: Second Chef

Joined: 2022

Richard has worked in the catering industry for 40 years. He enjoys taking the time to get to know each resident and their culinary wishes. His greatest reward is presenting residents with bespoke dishes and menus and takes great delight in seeing them enjoy not only the dishes he creates but the entire dining experience.

Barchester Wilton Place Care Home

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Funding & Fees Guide for Barchester Wilton Place Care Home

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