The staff have been utterly amazing at helping him settle, always listening to feedback and queries
M P (Daughter of Resident)
Kind and professional from the outset. The support for our whole family is much appreciated.
Sylvia M (Wife of Resident)
His health and well-being have noticeably improved since he moved in.
M P (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Wilton Place Care Home has a Review Score of 9.9 (9.896) out of 10, based on 45 reviews in the last 2 years. Over all time Barchester Wilton Place Care Home has 52 reviews.
Review from Connor R (Grandson of Resident) published on 20 June 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your review of your experience at Wilton Place, our aim is always to welcome not only the new resident into the home, but also their family and friends, it is so important to make the transition as smooth as possible and to alleviate the possible stress for all. We look forward to welcoming you back to visit your Grandmother any time, please feel free to come any time!
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Review from Phil S (Son of Resident) published on 12 June 2023
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Review from H H (Resident) assisted by family/friend published on 25 May 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your review of Wilton Place, it was a pleasure having you stay with us, please do keep in touch and feel free to come to any of our events or just for tea and cake, we would love to see you anytime!
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Review from Lucinda Y (Granddaughter of Resident) published on 9 May 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you for your review Lucinda, it has been a pleasure getting to know your grandma and the wider family, we can see how devoted you all are to her. We aim to get to know each resident individually to enhance the care they receive, as you said, she was very unwell but she has bounced back and we are seeing her true personality, no wonder you all adore her!
We look forward to involving her in more activities in the home as she regains her strength.
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Review from B G (Respite Resident) published on 17 April 2023
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Review from M P (Daughter of Resident) published on 7 March 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your recent review of Wilton Place. It is vital to us as a team, that our residents feel at home, comfortable and confident to discuss their wishes and needs but also that visiting family and friends are also treated with the same respect and welcomed to join the Wilton Place family!
We look forward to seeing you again soon!
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Review from Sylvia M (Wife of Resident) published on 28 February 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
It has been an absolute pleasure caring for your husband and also providing additional support to you; part of our role is to support loved ones and help you transition as well as your loved ones.
Best wishes.
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Review from R P (Resident) assisted by family/friend published on 28 February 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your wonderful review, we are so happy that you found your stay to be positive and helpful. It was a pleasure to have you here and look forward to your next respite stay!
With very best wishes
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Review from S G (Respite Resident) published on 16 February 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
It was a pleasure to support you with some rest and recuperation following your recent operation, we are pleased to hear that everything was just right. We wish you a continued speedy recovery and all the best for the future. Please do drop by for one of our lovely coffees and cakes, we would love to see you any time!
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Review from J C (Daughter of Resident) published on 3 February 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your review of our services. It has been lovely watching your mother flourish since moving in, I think she really feels at home here and expresses how happy she is. She has new friends, enjoys different activities and looks forward to meal times. She is a delight to have in the building, and such a positive lady, we also enjoy seeing your family, hearing the children laughing and enjoying their visits to Grandma is a delight to see. We are happy to welcome you all to the Wilton Place "family".
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Review from P M (Friend of Resident) published on 17 January 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much for your kind review we look forward to welcoming you to Wilton Place again soon.
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Review from Luke W (Son of Resident) published on 13 January 2023
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Reply from Antoinette Roberts, General Manager at Barchester Wilton Place Care Home
Thank you so much Luke for taking the time to review our home, especially at this very difficult time for your family. It was a pleasure to have dad here, although for a very short period, our hearts went out to him and the wider family during this difficult time and although very brief, we enjoyed having him here. Such an interesting man and the book " The Answer Lies in the Soil" about the family farm, is already "well-thumbed" and being read by residents and staff alike.
We wish you all the very best in the future and hope to see you again.
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The Review Score of 9.9 (9.896) out of 10 for Barchester Wilton Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Barchester Wilton Place Care Home is calculated as follows: ( (479 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 529 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Wilton Place Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 45 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jul 2024
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Job Title: General Manager
Joined: 2022
Hello, my name is Antoinette and I am the General Manager at Wilton Place.
I have been working in luxury care homes for over 9 years and I am passionate about delivering fantastic care, within beautiful environments. I have over 20 years of management experience in nursing and dementia care.
Here at Wilton Place, our residents are able to access a full suite of life-enriching activities as well as continue their lives as part of the wider community in Wilton
I look forward to welcoming you to our brand new home soon, to come and see everything that we have to offer and to enjoy a slice of homemade cake (or two) over a cup of tea with me and my team.
Job Title: Deputy Manager/Dementia Champion
Joined: 2022
Emma has worked with luxury care providers for the last 12 years. She started her career as a Senior Carer, progressed to Dementia Care Manager and now to Deputy Manager here at Wilton Place. She is proud of her NVQ 5 qualification. Her passion is working with those living with dementia and all the rewards this brings hence her being one of our 'Dementia Champions'. Her passion for the residents living in our Memory Lane community shines through with every interaction. She is dedicated and hard-working and an asset to our team.
Job Title: Activities Coordinator
Joined: 2024
Fiona who is originally from the West Midlands but has lived in Wilton for nearly 9 years is married with 2 grown-up children and has a rescue cat called Floyd!
Fiona started work as a scientist and then trained as a primary school teacher spending over 20 years in education.
In her spare time, she enjoys reading, cooking, quizzing, gardening and travelling. Fiona said "I am looking forward to using my skills and experience to enhance the lives of our wonderful residents"
Job Title: Home Sales Advisor
Joined: 2023
As Wilton Place's Home Admissions Advisor, my role is to work alongside the home’s exceptional management team to support potential residents and their families when considering care in our home.
I’m here to answer all your questions and support you through your decision to seek the perfect home, that offers bespoke care, companionship, security and life-enriching experiences whilst enabling the retention of independence and individuality.
I aim to make your journey as easy, stress-free and comfortable as possible.
My career has spanned various sectors, all based around caring for people. I embrace the opportunity to be part of the team that works hard to deliver warm and compassionate care where residents thrive and enjoy life.
Job Title: Head of Maintenance
Joined: 2023
Hello, being part of the Wilton Place team is great, everyone is so friendly and kind. I've previously worked as a Maintenance Supervisor in a senior school and enjoyed seeing the young people achieve and progress. It's rewarding to maintain this beautiful home for our residents who deserve the very best, they are welcoming and amiable and a joy to engage with each day.
Job Title: Head Chef
Joined: 2023
Hello, I've worked for Barchester for 17 years and in the care industry for 29. My passion is baking. This year I was proud to be invited to be involved in the Barchester 'Chefs Academy' which is an initiative where chefs can share ideas, learn new skills and therefore strive for excellence in catering for our residents across the country.
Wilton Place is a beautiful new home with a great team and I enjoy getting to know all of the residents and cooking their favourite meals.
Job Title: Head Housekeeper
Joined: 2022
I’m the Head Housekeeper here at Wilton Place. I have a wealth of housekeeping knowledge and have worked in the industry for over 14. My team and I enjoy engaging with our residents and learning about their lives, whilst attending to their housekeeping and laundry needs.
Job Title: Administrator/Speak Up Champion
Joined: 2022
Rebecca has worked in the private healthcare sector for 12 years. She is the go-to for all things admin-related and as such, has built firm relationships with our residents and their families.
She is also our ‘Speak Up’ champion. Rebecca is there to support staff to ‘speak up’ if they feel they are unable to in other ways, to help protect resident safety and quality of care.
Job Title: Carers
Joined: 2022
Grace is one of our Senior Carers.
She has a wealth of experience and expertise in the care industry and is passionate about the bespoke, person-centred care she delivers.
She is positive and solution-focused, a calm, warm and welcoming presence in our home, supporting residents, families and staff alike.
Job Title: Senior Carer
Joined: 2023
I have been within the care industry for 15 years, my background is Neuro rehabilitation caring for patients with traumatic brain injuries and neurological conditions. However in the last 10 years I have found myself working in dementia care. Each day is filled with laughter and heart-warming experiences not one day is the same. I’m lucky not everyone can say they enjoy their job but working within dementia care is an enjoyable career.
Job Title: Community Lead & Dementia Champion
Joined: 2023
Jas is one of our Senior Carers.
She has worked in the care industry for 8 years.
She joined the Wilton Place family in 2023 and is one of our Dementia Champions.
She bought with her experience in specialist dementia care and a passion for exceptional, compassionate care for our residents.
She takes pride in supporting us to recognize the unique needs and challenges each resident faces, ensuring their needs and preferences are met.
Jas also supports resident's families, she is a friendly and approachable team member.
Job Title: Carer/Dementia Champion/Activities Assistant
Joined: 2022
"I have been at Wilton Place since the opening in December 2022 and have not looked back.
Wilton Place is a beautiful home and the team is lovely but most of all the residents are happy and as a team member that's all I could ask for."
I am one of the Dementia Champions for the home and am also part of the Activities team. I am passionate about resident inclusion, enabling our residents to feel independent and purposeful. I seek opportunities to ensure residents continue with their hobbies and interests and also discover new ones.
Job Title: Carer
Joined: 2022
Julie joined Wilton Place when it first opened and has been an integral part of the team ever since. Her background is in care in the community but she is also a qualified hairdresser so manages the dedicated hair salon for the residents.
Julie says 'I love my job and I enjoy interacting with all the residents.'
Job Title: Care Assistant
Joined: 2023
Tash brings 17 years of care experience to Wilton Place. "I am passionate about my role and enjoy getting to know our residents and their families. Being a member of the team is such a positive experience, everyone is always smiling and happy to help".
Job Title: Administration Assistant
Joined: 2023
I have worked in customer-facing roles for the last 16 years and enjoyed the interaction that working with the public brings. I’m grateful for the opportunity to engage with the residents here, it’s so rewarding to see them thriving and happy, they are lovely and would put a smile on anyone’s face. The staff are very friendly and helpful which makes Wilton place such a great environment to work in.
Job Title: Houskeeping Assistant
Joined: 2022
Berenice loves getting to know the residents and hearing all about their families whilst attending to their housekeeping needs. She is a welcoming smiling face each morning.
She previously worked as a Teaching Assistant in a primary school and enjoys welcoming her grandchildren into the home when they come along with their school to visit our residents.
Job Title: Hostess
Joined: 2023
Tina is part of our Hostess team. Her career in the care industry spans 30 years and she has worn many hats throughout that time. She began as a Carer, progressing to Senior Carer and now enjoys her role as Hostess here at Wilton Place. Tina delights in her daily interactions with residents and looks forward to coming to work each day.
She is often the first person a resident sees in the morning as knocks on the door with their morning cup of tea and a cheery greeting.
Tina ensures residents enjoy a luxury dining experience at every meal time and enjoy delicious beverages and cakes in our Bistro throughout the day.
Job Title: Second Chef
Joined: 2022
Richard has worked in the catering industry for 40 years. He enjoys taking the time to get to know each resident and their culinary wishes. His greatest reward is presenting residents with bespoke dishes and menus and takes great delight in seeing them enjoy not only the dishes he creates but the entire dining experience.