Jubilee House Care Home

Queensway, Leamington Spa CV31 3JY
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9.9 25 Reviews
  • Jubilee House Care Home, Leamington Spa
Welcome to Jubilee House.

The team make a promise to every resident to make the home theirs, to empower them to live well today and thrive tomorrow.

TYPES OF CARE

RESIDENTIAL
A lot of care home residents are perfectly able to live alone, but with extra help on hand for the day-to-day tasks, it frees up so much time to enjoy the company of others and to explore new pastimes and revisit existing interests. There is a great sense of wellbeing from living in a happy community, and you are guaranteed that at Jubilee House.

DEMENTIA
For those residents living with memory loss, the focus is on enabling them to continue living as well as they are able. It is often surprising to the families of residents with dementia how much of a difference living in an environment which is totally committed to them makes. With dedicated support and with their individuality championed, it is a weight off the mind of most families.

NURSING
Specialist, round-the-clock nursing care means that residents need not worry about moving out of the home should their needs change while living at the home. The dedicated nurses care for nursing residents night and day, and residents’ freedom of choice and independence is always supported and encouraged, regardless of changing medical needs.

RESPITE CARE
For residents who are looked after at home or elsewhere, just like the home's carers, theirs will need a break at some point, to be able to continue to offer the best care they can. The same services permanent residents receive are available, but simply on a short-term basis. Jubilee House offers a two week minimum respite stay where you can sample the care and lifestyle that is available. Many residents also like to try respite care before committing to living at the home full time.

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Care Provided by Jubilee House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Phillippa Cook (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (69)
    • Couples/Companion Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Jubilee House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,910
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,910

  • All fees are subject to a pre-admission care assessment
  • (these prices are only a guideline, please contact Jubilee House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has ample parking for visitors and roads with public unrestricted parking are nearby


Jubilee House Care Home Reviews (25)

Total of 25, showing 21-25
9.9

Jubilee House Care Home has a Review Score of 9.9 (9.850) out of 10, based on 25 reviews in the last 2 years. Over all time Jubilee House Care Home has 25 reviews.

Overall Experience

  • 22
  • 2
  • 1
  • 0
  • 0

Date Published

25
8
10
25
0

Review from Janet M (Respite Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Two weeks following a shoulder replacement. The staff were very pleasant and helpful.
Disappointed that a particular TV channel was not available and no mention of films in the cinema. No lift working for four days if the cinema was available.
Food times were not good when used to eating 1-2 hours
later.
The care home was very convenient with a lovely garden and extremely pleasant seating areas.

Reply from Ann-Marie Baker, CRM at Jubilee House Care Home

Thank you for your honest review. Sadly, one of the lifts did require a replacement part during your stay but there are 2 lifts in the home and the second one could have been used if it was required. The cinema is available at all times so I am sorry that wasn't clear, I will speak to the events team about regular scheduled showings being added to the activity plan for clarity. I am so sorry to hear the mealtimes didn't suit you, had the team have known your preference to eat later than 12:30 for lunch and 5:30pm for supper our chef would have been happy to make a separate arrangement for you, especially given your short time with us. All of your feedback is very helpful and we will use this to ensure we are continuously improving our offering to our residents. Do take care of that shoulder. Warm regards Ann-Marie.


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Review from V P (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The difference in Mum since she moved to Jubilee House is amazing. She is well nourished, clean and cared for and so much happier. She loves her daily chats with the staff and cheeky homemade biscuits!
As relatives we are welcomed with smiles, it really does feel like we are part of the Jubilee House
family.

Reply from Ann-Marie Baker, CRM at Jubilee House Care Home

Thank you so much for the lovely comments. You are very much part of the Jubilee House family and will always be welcome. Your mother is an absolute delight and a pleasure to care for.


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Review from C S (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jubilee House has been amazing throughout the interim period of Mum moving in to now. She's been treated like a queen. Thank you!

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for the feedback, the team really do appreciate it. Your mum deserves the very best care and treatment and we are delighted you chose the team at Jubilee House to provide that for her. It's a pleasure!


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Review from Godfrey E (Respite Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent two weeks respite care at Jubilee House soon after it opened and really enjoyed my stay.
A good sized room with en-suite facilities, plenty of storage and power points.
All the staff are friendly, welcoming and helpful. I was treated kindly and respectfully. I have some physical disabilities
which the care staff quickly came to understand and manage.
The food is lovely, be prepared to gain weight!
I would highly recommend Jubilee House and look forward to regular future visits.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for taking the time to review your respite stay at Jubilee House, our teams value your feedback very much. It was an absolute pleasure to take care of you and we do hope we will see you again in the future if further respite is needed. Take care of yourself.


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Review from A W (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful welcome to a beautiful home. Dad was immediately made comfortable and quickly settled in. Staff friendly and caring and Dad was returned home after his respite, refreshed and happy.
Thank you to the Jubilee House Care Home team.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for the wonderful review, it means a lot to the team to receive such great feedback. Your father was an absolute delight to care for and we would welcome him back in a heartbeat, he definitely has a fan club. Please come and visit us for a coffee and cake anytime. Take care.


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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Jubilee House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Jubilee House Care Home is calculated as follows: ( (257 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 294 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (2)

Phillippa

Phillippa Cook

Job Title: Home Manager

Joined: 2022

A Registered Nurse with over 30 years of experience in the healthcare sector. After completing my training in Oxford, I spent time in the UK and abroad working before having my 3 children. I feel very privileged to work in the care sector and be able to make a positive contribution to people’s lives. My passion for delivering exceptional care is primarily why I love my job and I am truly excited to be General Manager at Jubilee House


Becky

Becky Hutchings

Job Title: Administrator

Joined: 2023

“My name is Becky and I am the Administrator at Jubilee House. I have a varied background in Care, Account Management and Law.


Working in Care has been the best decision I have made. All our residents are fascinating people, and whilst I am not directly involved in supporting our residents, it is a privilege to spend time with them in their homes.”